85 Customer Relationship Management jobs in Ahmedabad

Job description:

· CRM Strategy & Implementation:

Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.

· Team Leadership:

Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.

· System Management:

Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.

· Data Analysis & Reporting:

Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

· Cross-functional Collaboration:

Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

· Training & Support:

Provide training and support to CRM users, ensuring effective adoption and utilization of the system.

· Staying Updated:

Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

· Performance Monitoring:

Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

· Issue Resolution:

Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

·Budget Management:

Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.

Skills and Qualifications:

· CRM & Loyalty Expertise:

Proficiency in CRM platforms. data management, and reporting.

· Leadership & Communication:

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

· Analytical & Problem-Solving:

Ability to analyze data, identify trends, and solve complex CRM-related problems.

· Strategic Thinking:

Ability to develop and implement effective CRM strategies aligned with business goals.

· Project Management:

Ability to manage projects, timelines, and resources effectively.

·Business Acumen:

Understanding of business processes and the ability to align CRM strategies with business objectives.

Interested candidates can share their resume on

Technical Proficiency: Familiarity with CRM software & sales management.

Responsibilities - handling customer inquiries and complaints, nurturing existing customer relationships & collaborating with marketing & sales teams.

Customer Relationship Management

* Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.

* Provide exceptional customer service, addressing inquiries, concerns, and requests promptly and professionally.

* Coordinate with relevant departments (e.g., construction, legal, property management) to ensure timely delivery and resolution of post-sales issues.

* Proactively identify and address customer needs and concerns.

* Foster trust and loyalty through personalized communication and exceptional service.

Collections Management

* Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.

* Follow up with customers to collect overdue payments, maintaining a professional and courteous approach.

* Negotiate payment plans or settlements with customers as needed.

* Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.

* Analyze data to identify potential risks and opportunities for improvement.

Qualifications

* Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.

* Proven experience in a customer-facing role, preferably in the real estate or construction industry.

* Strong interpersonal skills and the ability to build rapport with customers.

* A positive and enthusiastic attitude with a passion for customer service.

* Excellent time management and organizational skills.

Benefits

* Competitive salary and commission structure.

* Opportunities for professional growth and development.

*
A supportive and collaborative work environment.

Company Description

is revolutionizing the digital space for used vehicles by helping dealers efficiently market their vehicles and enabling customers to easily discover them. Serving the Gujarat region, our platform offers both an application and website, making vehicle search faster and connecting buyers and sellers directly. We offer tools for sellers to digitalize their business at minimal cost, manage stock, customers, and online marketing, alongside a 24/7 chat service for our customers. Visit us at or download our app.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Lead located in Ahmedabad. The CRM Lead will oversee maintaining and improving customer relationships, develop strategies to enhance customer engagement, and ensure customer satisfaction through effective communication. Responsibilities include sales and marketing support, project management, and data analysis to gain insights into customer behavior. The CRM Lead will work closely with various departments to implement CRM systems and strategies.

Qualifications

• Strong Analytical Skills
• Excellent Communication abilities
• Proven experience in Sales and Customer Relationship Management (CRM)
• Project Management skills
• Experience in developing and implementing CRM strategies
• Ability to collaborate with cross-functional teams
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the automotive industry is a plus

Company Description

Excell Impex (Gujarat) Pvt. Ltd. is a renowned Indian manufacturer and global exporter of herbal hair care, hair color, and skincare products, headquartered in Ahmedabad, Gujarat. With a solid presence in both Indian and international markets, we specialize in plant-based beauty products crafted with FDA-approved herbal formulations. For over 20 years, our brands such as Zeba, Nikhar, Excel's Nihar, and others have blended herbal heritage with modern quality standards. We proudly serve markets in UAE, Iraq, Iran, Nepal, and Southeast Asia, empowering global clean beauty with trust, consistency, and care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Ahmedabad. The CRM Manager will be responsible for developing and managing CRM strategies, analyzing customer data, and improving customer engagement. Daily tasks include overseeing customer communications, coordinating with sales and marketing teams, creating reports on customer insights, and managing customer segmentation projects.

Qualifications

• Analytical Skills for data analysis and creating actionable insights
• Strong Communication skills for effective customer interactions
• Sales and Market Segmentation experience
• Project Management capabilities
• Excellent organizational and multitasking abilities
• Bachelor's degree in Business Administration, Marketing, or a related field
• Previous experience in CRM, customer service, or related fields is a plus

Job description:

· CRM Strategy & Implementation:

Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.

· Team Leadership:

Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.

· System Management:

Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.

· Data Analysis & Reporting:

Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

· Cross-functional Collaboration:

Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.

· Training & Support:

Provide training and support to CRM users, ensuring effective adoption and utilization of the system.

· Staying Updated:

Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

· Performance Monitoring:

Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

· Issue Resolution:

Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

·Budget Management:

Manage the CRM budget, ensuring efficient resource allocation and cost-effectiveness.

Skills and Qualifications:

· CRM & Loyalty Expertise:

Proficiency in CRM platforms. data management, and reporting.

· Leadership & Communication:

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

· Analytical & Problem-Solving:

Ability to analyze data, identify trends, and solve complex CRM-related problems.

· Strategic Thinking:

Ability to develop and implement effective CRM strategies aligned with business goals.

· Project Management:

Ability to manage projects, timelines, and resources effectively.

·Business Acumen:

Understanding of business processes and the ability to align CRM strategies with business objectives.

Interested candidates can share their resume on

Company Overview

Sri Sai Overseas Recruitment is a leading manpower recruitment and consultancy service provider established in 2019. With professionals who have extensive experience in the Gulf Countries, the company excels in understanding client expectations for recruiting personnel from India. Headquartered in Varodara, it provides services globally, especially focusing on the Middle East, European, and other countries.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional for our full-time role located in Naroda. The candidate should have a minimum of 1 to 3 years of work experience. The position involves CRM data migration and working closely with clients to enhance customer relations and streamline processes.

Qualifications and Skills

• Proven experience with CRM Data Migration, a mandatory skill for this role that ensures proper data handling.
• Hands-on experience with Salesforce, understanding its components for better CRM implementation.
• Familiarity with HubSpot to leverage this platform for effective marketing and sales strategies.
• Practical experience in Microsoft Dynamics 365 for seamless integration and CRM management.
• Knowledge about Zoho CRM to utilize its features for business processes improvement.
• Competence in Customer Data Analysis for making informed decisions and improving customer satisfaction.
• Experience in Email Marketing Automation to maintain customer engagement and retention through strategic email campaigns.
• Understanding of User Experience Design to enhance customer interactions and improve service usability.

Roles and Responsibilities

• Manage and execute CRM data migration projects to ensure seamless transition without data loss.
• Collaborate with team members to integrate CRM systems with existing business processes.
• Analyze customer data to identify trends and uncover actionable insights for business growth.
• Develop and implement email marketing strategies to increase customer engagement and retention.
• Maintain databases and ensure information is accurate, accessible, and up to date.
• Offer technical support to CRM users and troubleshoot system issues when necessary.
• Work closely with customer service teams to improve customer satisfaction and service efficiency.
• Continuously monitor CRM performance and suggest system enhancements to optimize operations.

At Rubik Infotech Pvt Ltd, our vision is to revolutionize the cybersecurity landscape. We imagine a world where businesses thrive without boundaries, propelled by unwavering security assurance. By harnessing cutting-edge technologies and fostering a culture of relentless improvement, we aspire to lead the way in shaping a digitally secure future for organizations worldwide. Our steadfast commitment to innovation, excellence, and customer satisfaction propels us to be the trusted beacon in an interconnected world.

We are looking in for Customer Relationship Executive having atleast 3 years experience in Customer retention and Customer Management.

Job Description :

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks :

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Preferred skills and qualifications :

• Prior experience managing a team of customer service representatives.
• Soft skills such as patience, adaptability, and empathy.
• A bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
• 3+ years of experience in a customer-facing role.
• Successful record of developing and implementing customer relations strategies.
• Strong problem-solving abilities with time management skills.
• Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.
• A customer-centric attitude to handle challenging client situations.