28 Customer Relationship Management jobs in Patna

• Manage a portfolio of assigned customers, building strong relationships and understanding their business objectives.
• Onboard new customers, ensuring a smooth and successful integration with our platform.
• Proactively engage with customers to provide best practices, tips, and relevant product updates.
• Monitor customer health metrics and identify potential risks or opportunities for engagement.
• Respond to customer inquiries and resolve issues promptly and efficiently, escalating complex problems as needed.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and value realization.
• Gather customer feedback and relay it to internal teams (Product, Sales, Engineering) for continuous improvement.
• Identify opportunities for upselling and cross-selling based on customer needs and product offerings.
• Develop and maintain customer success plans and playbooks.
• Educate customers on new features and functionalities to drive product adoption.
• Contribute to building a strong customer success knowledge base and FAQs.
• Achieve key performance indicators related to customer retention, satisfaction, and product utilization.
• Advocate for customer needs within the organization.
• Troubleshoot common product-related issues and guide customers through resolutions.
• Ensure customer data is accurately maintained in CRM systems.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 2-4 years of experience in customer success, account management, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and trust with clients.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand customer needs and translate them into actionable insights.
• Problem-solving skills and a proactive approach to addressing customer challenges.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• A team player with the ability to work effectively in a collaborative environment.
• Experience in the tech or SaaS industry is a plus.
• Patience, empathy, and a genuine desire to help customers succeed.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

About the Company

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about the company, please visit

Job Description

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools . Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth . The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives

Job Responsibilities

• Serve as the primary contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term client relationships .
• Understand client business objectives and tailor HubSpot solutions to meet those needs.
• Guide clients through onboarding and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot ’s features and best practices.
• Identify opportunities for clients to optimize HubSpot use and drive business growth .
• Monitor client usage and success metrics , proactively addressing any issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Regularly communicate with clients to review progress, gather feedback, and update on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Experience & Skills Requirement

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as an Customer Success Manager for International clients , preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication , interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Working Hours

APAC shift ( 4AM IST to 2PMIST)

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

• Manage a portfolio of enterprise-level clients, ensuring their long-term success and satisfaction.
• Develop and execute strategic account plans to maximize client value and retention.
• Conduct regular business reviews with clients to assess progress and identify opportunities.
• Onboard new clients, ensuring a smooth and successful implementation of our solutions.
• Proactively identify and address client needs and potential issues.
• Serve as the primary point of contact for assigned clients, resolving inquiries and escalations.
• Collaborate with sales, product, and engineering teams to advocate for customer requirements.
• Drive product adoption and identify opportunities for upselling and cross-selling.
• Monitor client health metrics and implement strategies to improve engagement.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing complex client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS business models and customer success methodologies.
• Ability to analyze data and derive actionable insights.
• Proactive and results-oriented mindset.
• Experience in managing enterprise-level accounts.

• Developing and nurturing strong relationships with a portfolio of enterprise clients.
• Onboarding new customers, ensuring a smooth and successful integration process.
• Creating and executing customized success plans tailored to each client's business goals.
• Proactively monitoring customer health and engagement, identifying and mitigating risks.
• Conducting regular business reviews and strategy sessions with clients.
• Serving as the primary point of contact for customer inquiries and issue resolution.
• Educating clients on new features and best practices to maximize product utilization.
• Collaborating with sales to identify upsell and cross-sell opportunities.
• Gathering customer feedback and advocating for product improvements internally.
• Driving customer retention, satisfaction, and advocacy.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing enterprise-level accounts and driving customer retention.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of SaaS products and customer success methodologies.
• Ability to analyze data, identify trends, and develop strategic action plans.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Excellent organizational and time management skills, with the ability to manage multiple priorities effectively.
• A proactive and solution-oriented approach to problem-solving.
• Demonstrated ability to build rapport and trust with clients.