9 Customer Relationship Management jobs in Tirupati

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Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?

At Skai Lama, we do things differently. We believe in providing all the information upfront so you can make an informed decision about joining us.

What's the role?

As a Customer Success, you’ll be responsible to manage the entire Customer Support & Customer Success function to ensure that we are able provide a stellar experience to the brands that we work with. More details about the role, career path, what the week could look like for this role is detailed below. But first, let’s start with understanding more about Skai Lama!

So, What's Skai Lama?

We help E-commerce and D2C Brands worldwide increase Average Order Value, Conversion and Retention. With a suite of four Shopify Apps and more in development, we currently serve over 8000+ E-commerce stores globally.

Where are we in our journey?

We’ve built 7 apps out of which we consider 3.5 as successful or on the path to succeed. We’ve made countless mistakes in the past and will continue to make more in the future. However, we’ve always learnt from those and figured out a way to make a comeback. That’s what defines us and that’s also we’ve built a profitable business. We’re a 30 member team, growing profitably. Not just cash flow positive, or EBITDA positive, we believe that business exists to drive Net Profits and that’s what we do. And yes, we pay Income Tax to the Government.

Company Description

DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

Role Description

This is a full-time Remote role for a Customer Success Specialist. The position is open for Chennai & Bangalore Candidates only. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. They will handle communication with clients, analyze customer needs and issues, and work towards resolving those issues promptly.

What You'll Do

• Own customer adoption, onboarding, and continued success at your customer base.
• Document adoption and success
• Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment

Qualities That Will Make You Successful

• 3 -5 years of experience in a customer facing role.
• Prior experience in supporting Dev/QA tools is a MUST.
• Outstanding customer communication skills, able to convey information clearly, listen actively, and respond empathetically to customer needs.
• Should be willing to work in US time zone.
• Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.
• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving continuous process improvements.
• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams.

As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsoft’s products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization.

If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you.

Responsibilities

Reactive and Proactive Support Management:

• Identify trends, dependencies, and failures to provide proactive solutions.
• Monitor trending incidents to engage in proactive upgrades and address common themes.
• Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions.
• Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.

Customer Engagement and Training:

• Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.
• Conduct Service Hub customer training sessions.
• Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions.

Reporting, Analysis, and Project Management:

• Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS).
• Maintain Power BI reporting by summarizing and providing key insights across all customer engagements.
• Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores.
• Participate in various programs to drive the adoption and utilization of Copilot (AI) services

Required (Minimum) Qualifications

• Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.
• OR equivalent experience.

Additional (Preferred) Qualifications

• Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.
• Strong analytical and problem-solving skills with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 products, including Excel and Power BI.

Candidate Profile Requirements

• Candidates should have strong project management and organisational skills.
• Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves).
• Target experience levels: 3–5 years for some roles, 8+ years for others.
• Location: Bangalore (Work-from-home setup)
• Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile .

What We’re Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor’s degree in Computer Science, Engineering, or a related field.

️ Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

Job Overview:

We seek a skilled and dynamic individual to join our team as a Digital Customer Success Program Manager. In this role, you will be responsible for driving the success and satisfaction of our SMB customers by designing and implementing innovative digital programs and initiatives. You will work closely with cross-functional teams to ensure a seamless customer experience, drive adoption of our products, and maximize customer retention and loyalty.

Key Responsibilities:

1. Design and Implement Digital Customer Success Programs: Develop and execute customer success programs and initiatives for SMB customers. Design digital touchpoints across multiple channels to enhance customer engagement and satisfaction.

2. Create customer-facing Content: Develop compelling customer-facing content to support customer education and enablement across digital and human touch points. Create resources, guides, and tutorials to facilitate product adoption and usage. Develop templates and tools to generate insightful reports that highlight key metrics, trends, and opportunities for improvement.

3. Build Business Review Tools and Adoption Frameworks: Design and implement business review tools and adoption frameworks to streamline efforts for our Customer Success Managers. Develop frameworks and processes to make it easy for customers to easily adopt our product.

4. Collaborate Across Teams: Work closely with cross-functional teams, including sales, marketing, product management, and customer support, to ensure alignment and coordination in delivering a seamless customer experience. Provide insights and feedback from customers to inform product roadmap prioritization and development.

5. Program development: Contribute to the design and development of the CSM transformation program, including defining objectives, strategies, and key performance indicators (KPIs). Transform 1:1 CSM touchpoints to 1:many communications via email journeys and in-app nudges.

6. Process improvement: Identify opportunities for enhancing CSM workflows, customer engagement strategies, and post-sale processes. Collaborate with CSMs and other teams to implement improvements.

7. Documentation and reporting: Maintain comprehensive documentation of CSM processes and procedures. Generate regular reports on program progress and KPIs for senior management.

Qualifications:

1. Bachelor's degree in business, marketing, communications, or related field. Master's degree preferred.

2. Proven experience in customer success, account management, or related roles, preferably in a digital or SaaS environment. Minimum 5 years experience

3. Prior experience in operating 1:many marketing communications including email journeys, webinars, and in-app PLG touchpoints. Minimum 3 years experience.

4. Strong project management skills with the ability to manage multiple priorities and deadlines.

5. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.

6. Data-driven mindset with experience in analyzing customer data and metrics to drive insights and action.

7. Experience with CRM systems, customer success platforms, and digital analytics tools is a plus

About Astra:

Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.

CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. are a few of Astra’s customers.

Job Description:

This a hybrid role with base location as Bangalore. (1-2 weeks/qtr work from office)

Role Overview:

We're looking to on-board an enthusiastic & a dynamic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.

Roles & Responsibilities:

• Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
• Act as a product champion by promoting adoption and maximizing customer engagement.
• Understand customer requirements and translate them into actionable deliverables.
• Respond promptly and effectively to customer queries via email and phone.
• Build and nurture long-term relationships with customers based on trust and rapport.
• Manage stakeholder relationships across internal teams and customer organizations.
• Strengthen brand value by delivering exceptional customer experiences.
• Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
• Identify opportunities for up-selling and cross-selling complementary Astra products.
• Proactively manage account renewals and secure long-term partnerships.
• Ensure timely project delivery by coordinating across multiple teams.
• Maintain accurate and updated records within the customer success platform.

Skills & Qualifications:

• 2-5 years Customer Success / Growth / Retention roles, ideally in SaaS
• Proven ability in upselling/cross-selling in a PLG motion.
• Excellent communication skills with a customer-first mindset.
• Technical knowledge required to work in a cyber security organization’s customer-facing role.
• Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates .
• Ability to build rapport with the stakeholders
• Willingness to work in a hybrid setup. (1-2 weeks/Qtr from our Bangalore office)

Why Join Us?

• You’ll own your work from day one—no micromanaging, just trust and impact.
• Health Insurance for you and your spouse.
• Be part of a fast-growing cybersecurity SaaS company.
• You’ll join a team that’s scaling fast but still feels like a close-knit crew—think startup energy with global reach.
• Collaborative & friendly culture with full ownership and growth opportunities.
• And yes, get ready for some unforgettable workcations—think Chikmagalur, Jim Corbett & Wayanad