149 Customer Relationships jobs in Delhi

This is a remote position.

Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.

• Inbound Call Handling:
  

  • Answer customer calls promptly, logging each interaction in Zoho Desk.
    

  • Resolve routine enquiries about installations, service schedules, billing, and rebates.
    

  • Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
    

• Outbound Calls & Follow‑Up:
  

  • Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
    

  • Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
    

• Helpdesk Management (Zoho Desk):
  

  • Create, update, and close support tickets with accurate notes and SLAs.
    

  • Use automations and macros to streamline responses for FAQs and common requests.
    

  • Monitor ticket queues and ensure compliance with response‑time objectives.
    

• Yeastar IVR Integration:
  

  • Configure call flows in Yeastar to route calls based on enquiry type and availability.
    

  • Update call‑routing rules as needed and test new IVR menus.
    

  • Review call logs and recordings to identify training needs or system improvements.
    

• Customer Engagement & Satisfaction:
  

  • Maintain a professional, empathetic tone on all calls.
    

  • Gather customer feedback and log suggestions for process improvements.
    

  • Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
    

• Reporting & Continuous Improvement:
  

  • Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
    

  • Participate in regular team huddles to share insights and refine call‑handling scripts.
    

• Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
  

• Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
  

• Strong verbal communication skills and active‑listening ability.
  

• Comfortable with outbound prospecting calls and follow‑up.
  

• Excellent organisational skills and attention to detail when logging tickets.
  

• Ability to multitask and maintain composure under high call volumes.
  

• Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
  

• Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
  

• Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
  

• Work in a collaborative, customer‑centric environment with career growth opportunities.
  

• Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
  

• Competitive pay, salary packaging options, and supportive team culture.
  

``html

About the Company

SALARY UPTO 15-35K 5 DAYS WORKING

About the Role

COSTUMER SUPPORT AND SALES EXPEREICIENCE GOOD COMMUNICATION

Responsibilities

• COSTUMER SUPPORT
• SALES EXPEREICIENCE
• GOOD COMMUNICATION

Qualifications

• Experience in customer support and sales

Required Skills

• Good communication skills

Preferred Skills

• Experience in a similar role

Pay range and compensation package

SALARY UPTO 15-35K

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Department:  Member Support

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

What we’re looking for:

As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

As a Customer Support Agent you’ll be:

What makes you a great fit:

What you’ll get in return:

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Company Overview

NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.

Job Overview

As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.

Qualifications and Skills

• Excellent communication.
• Strong problem-solving.
• Preferred experience in retail/fashion.
• Patience and empathy.
• CRM systems familiarity.
• Effective multitasking and time management.
• Proactive and a team player.
• Detail-oriented and organized.

Roles and Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Resolve issues by clarifying complaints.
• Quick coordination with internal teams.
• Accurate documentation of customer interactions.
• Develop customer service procedures.
• Maintain a positive attitude.
• Achieve customer service targets.
• Stay updated on policies.

• Timely tracking and Status updating to the customer as per SOP.
• Adherence to Timely and daily submission of DSR.
• Recognize and grow new business segments of existing clients.
• Timely and Result oriented reporting and follow up internally and Externally.
• Develop a strong relationship with Team, clients and Vendors.
• Constant up gradation of product knowledge and effective use while interacting with the customer.
• Timely submission of CS reports to the clients.
• Adherence to all the organizational Policies and Procedures and rules.
• Compliance of CS Policy as per standard SLA.

Responsibilities

Our Principles

These are some of the principles that we strongly believe in, preach and actually follow as well.

Commitments

We clearly commit what we can do, by when can we do it and how we would do it, And then we do it.

Confidentiality

We are extremely paranoid about protecting the confidentiality of what we do, for whom and how we do it.

Comfortability

We ensure comfortability of you and your team with ours, which can only come from complete transparency.

Capability

We keep improving our already awesome capabilities by investing all resources at our disposal.

Customer Service Executive Career Path

Customer Service Careers

Customer Service Executive Job Description

• It attracts potential customers by answering and suggesting customers about product and services
• Fulfilling customer needs to ensure customer satisfaction
• Main aim is to ensure excellent service standards and maintain high customer satisfaction
• Create and manages customer accounts
• Resolve customer complaints ,finding the cause of problem and then selecting the best solution to resolve the problem
• According to customer judgements manage financial accounts
• After collecting and analysing customer information prepare product and service report
• Coordinate with team to accomplished the targets
• Understand customer needs to achieve satisfaction
• Make positive relationship of trust through interactive communication
• Handle complaints and provide appropriate solutions

Customer Service Executive Skills

• Experienced in customer service profile and relevant field
• High school diploma and relevant field
• Track all the records of under and over achieving quota
• Ability to handle huge phone contact list and active listening
• Knowledge of CRM systems and practices
• Customer oriented and able to adapt different types of characters
• Excellent communication and presentation skills
• Multitasker and manage time effectively

Perception Perfection

CryptoMize is dedicated to ensure a prominent progress to how the world perceives you. We help you to establish your perception to the extent of perfection with our devised strategic plan and techniques.

Reputation

Sentiment

Promotional Parlance

CryptoMize introduces you to Promotional Parlance which not only promotes your cause but provides a personalized-edge. Our solutions are tailored in a strategic way that attracts the audience in a way that they are most receptive to.

Marketing

Outreach

Public Relations

CryptoMize formulates a proactive strategy to amplify your Media Outreach without compromising your reputation. CryptoMize assists you in communicating with your intended audience to achieve a global outreach.

Brand

Media

Political Catalysis

We bring efficiency to governance operations through intelligence and strategic thinking. By integrating digital approaches, CryptoMize seeks to improve Campaign Strategies and governance in general.

Politics

Consultancy

Policing Phronesis

CryptoMize, with the help of its special mix of Forensics and Consultancy, aims to handle all sorts of cyber crimes affecting your organisation and provide you with the best guidance for such situations.

Intelligence

Forensics

Privacy Enforcement

CryptoMize is driven by the belief that none of your valuable data should go unprotected. Our experts put concerted effort to preserve your privacy in order to minimize the impact of cybercrime.

Privacy

Security

What Makes Us Different?

CryptoMize offers a full spectrum of elite services derived with preemptive analysis and strategic planning to our clients. We work efficiently with our proficient and proactive team by utilising extraordinary tools.

Collaboration with Dignitaries

We collaborate with highly influential and prominent personalities around the world. Being transcendental and visionary has its own benefits, our supremacy of being omnipresent empowers us to command, control and maneuver information from the internet.

Powerful Team

CryptoMize is the combination of a powerful team that works on a supportive, transparent and encouraging platform. With spontaneity and dedication to the advancement of technology, we aspire to be better at what we do for people who trust us with their information and projects.

Triple-Proof Approach

We execute a triple-proof approach from conducting thorough research, developing strong strategies, to guaranteeing information security. This proves beneficial for our clients to reach their desired goal.

Our Core Values

Trust

We seek to connect and build relationships with our clients.That is our core principle of our work ethic which we fully-abide to. We works on 3 principles: Respect, Honesty and Transparency.

Reliability

Commitment is an act, not a word. We believe in delivering and living up to your expectations. We have grown into a global agency only through our commitment to deliver and our reliability factor.

Safety

We are extremely paranoid about protecting our client’s safety of what we do, for whom and how we do it. We maintain absolute non disclosure and confidentiality to ensure that nothing sensitive goes out.

Passion

Our passion generates enthusiasm for what we do and how we do it. We inspire, find creative ways and nurture ideas with passion. We strategize based on audience attention.

Innovation

We believe in innovation, change and risk taking. With technology, we reinvent ourselves. Innovation is the reason how we are able to eliminate obstacles for cultivating growth.

Excellence

We ensure to maintain your eminence by reinventing ourselves with our core values that inspire excellence. We strive for quality in everything we do.

OUR PRESENCE

Our Journey So Far

Successfully establishing ourselves globally in 3+ continents.

Giving us an edge over everyone else who is trying to solve similar problems.

Serving great value to our clients since the past decade.

Our Vision

In the days of yore, gathering intelligence was a matter of sending out spies. Today the world has changed, and intelligence is as much about technology as it is about people. We are redefining what it means to truly protect you and your business. From network security, to cloud recovery, to data recovery, CryptoMize focuses on your technology’s vulnerabilities so you can avoid pitfalls and stay ahead.