466 Customer Satisfaction jobs in Ahmedabad

Join us as a
Customer Experience Specialist
at Etech

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change

We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

Apply now and be part of our journey

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Responsibilities

• Answer customer queries in a positive and effective manner, via chat/e-mail and over the phone.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Serve our US customer base by providing product and finance service information and guiding them on the App or website.
• Perform both inbound service queries and outbound support for the collections process via phone.
• Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms
• Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Adopt a data-driven approach to manage and iteratively improve customer experience
• Recruit, train, and build a world-class customer happiness team
• Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirement:

• You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)
• Excellent written and spoken English with strong conflict resolution and de-escalation skills.
• Ability to recognize, empathize and understand escalated customer sentiment.
• Experience handling a high volume of customer calls and emails.
• Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence
• Motivation to close communication gaps and provide meaningful feedback
• Must be a people person with the ability to drive and motivate team members to strive for excellence.
• Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.
• Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Responsibilities

• Answer customer queries in a positive and effective manner, via chat/e-mail and over the phone.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Serve our US customer base by providing product and finance service information and guiding them on the App or website.
• Perform both inbound service queries and outbound support for the collections process via phone.
• Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms
• Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Adopt a data-driven approach to manage and iteratively improve customer experience
• Recruit, train, and build a world-class customer happiness team
• Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirement:

• You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)
• Excellent written and spoken English with strong conflict resolution and de-escalation skills.
• Ability to recognize, empathize and understand escalated customer sentiment.
• Experience handling a high volume of customer calls and emails.
• Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence
• Motivation to close communication gaps and provide meaningful feedback
• Must be a people person with the ability to drive and motivate team members to strive for excellence.
• Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.
• Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Responsibilities

• Answer customer queries in a positive and effective manner, via chat/e-mail and over the phone.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Serve our US customer base by providing product and finance service information and guiding them on the App or website.
• Perform both inbound service queries and outbound support for the collections process via phone.
• Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms
• Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Adopt a data-driven approach to manage and iteratively improve customer experience
• Recruit, train, and build a world-class customer happiness team
• Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirement:

• You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)
• Excellent written and spoken English with strong conflict resolution and de-escalation skills.
• Ability to recognize, empathize and understand escalated customer sentiment.
• Experience handling a high volume of customer calls and emails.
• Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence
• Motivation to close communication gaps and provide meaningful feedback
• Must be a people person with the ability to drive and motivate team members to strive for excellence.
• Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.
• Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.

Responsibilities

• Answer customer queries in a positive and effective manner, via chat/e-mail and over the phone.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.
• Serve our US customer base by providing product and finance service information and guiding them on the App or website.
• Perform both inbound service queries and outbound support for the collections process via phone.
• Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms
• Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
• Adopt a data-driven approach to manage and iteratively improve customer experience
• Recruit, train, and build a world-class customer happiness team
• Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirement:

• You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)
• Excellent written and spoken English with strong conflict resolution and de-escalation skills.
• Ability to recognize, empathize and understand escalated customer sentiment.
• Experience handling a high volume of customer calls and emails.
• Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence
• Motivation to close communication gaps and provide meaningful feedback
• Must be a people person with the ability to drive and motivate team members to strive for excellence.
• Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.
• Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users