265 Customer Satisfaction jobs in Ahmedabad

As a customer-focused professional, you will play a vital role in delivering exceptional experiences to our clients.

This is not a traditional call center job. Instead, you will be responsible for guiding potential customers through our services, answering their questions, and ensuring every interaction leaves them satisfied.

We are seeking an articulate and proactive individual who can effectively communicate with customers via phone, chat, or text.

• Provide top-notch support to customers, addressing their queries and concerns promptly.
• Help customers navigate our services, pricing, and booking options.
• Follow up with warm leads and close sales in a polite and professional manner.
• Support existing clients with reschedules, questions, and feedback.
• Maintain accurate CRM notes and share customer insights with the team.

• Excellent verbal and written communication skills in English with a neutral or American accent.
• Previous experience in customer support or inside sales, preferably with US-based clients.
• Comfortable working non-traditional hours (US time zones).
• Confident, empathetic, and able to think on your feet.
• Tech-savvy and comfortable using chat, CRM, and web-based tools.

Job Description

Designation: Store Manager (Business Manager)

Experience required : 5 years as managerial role

Education Qualification: Graduate or MBA

Industry Preferred: Retail, Telecom, Hospitality, Customer service, Salon, Aviation, Beauty & Wellness.

Location: Surat and Ahmedabad

Key Responsibilities:

- Manage daily salon operations, including scheduling, inventory control, and customer service.

- Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.

- Ensure the salon is clean, organized, and compliant with health and safety regulations.

- Develop and implement strategies to increase salon revenue and customer retention.

- Handle customer inquiries, feedback, and complaints in a professional and timely manner.

- Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.

- Monitor and analyze salon performance metrics, preparing regular reports for senior management.

- Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Criteria:

- Guest Service Satisfaction & complaint resolution

- Team Management (Eg: Motivation, Conflict Resolution)

- Inventory Management (Retail & Consumption)

- Salon Top Line Numbers (Revenue Target)

- Salon Hygiene, upkeep & Maintenance

- Accounting & Billing Operations

- Capacity, Assets & resource optimization

- Bottom line focus (profitability)

If interested kindly share your resume on -

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Position: Technical Support Engineer (Ahmedabad | WFO)

Experience: 2–4 Years

We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities:

• Provide technical support and issue resolution
• Handle tickets via ITSM and meet SLA targets
• Troubleshoot using Linux, networking, and virtual environments
• Maintain documentation and RCA reports
• Ensure a collaborative team environment

Skills Required:

• Application support experience
• Proficiency in Linux, Networking, and basic DB knowledge
• Strong communication and problem-solving skills
• Positive, customer-first attitude

⭐️ Nice to Have:

• RedHat / DB / Microsoft Admin Certifications
• Experience with SLA, escalations, and time-series databases.

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus

• Develop and implement strategies to enhance customer experience and satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Define and document customer service best practices and standards.
• Train and mentor customer support teams on delivering exceptional service.
• Collaborate with cross-functional teams to ensure a consistent customer journey.
• Monitor key customer experience metrics and report on performance.
• Act as a champion for the customer within the organization.
• Identify and implement innovative solutions to customer challenges.
• Manage customer relationship management (CRM) systems and tools.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 6 years of experience in customer experience, customer success, or customer support management.
• Proven track record of improving customer satisfaction and loyalty.
• Experience with customer feedback analysis and CRM systems.
• Strong leadership, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a remote setting.
• Excellent problem-solving and analytical abilities.

Roles & Responsibilities

In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure. You will need to achieve sales target on projects month on month through a team of 6 to 10 designers.

• Enure sales funnel management to achieve a higher conversion rate output.
• Target and achieve of 12 to 15 projects a month, by ensuring new projects bookings.
• Responsible for Customer Experience & Relationship Management.
• Training designers to esnure sales & enabling them to achieve their targets.

External Skills And Expertise

• Bachelor's Qualification: B-Arch (preferred) | If any other, then with relevant industry exposure.
• 5+ years of relevant work-experience in B2C Business Development and Growth.
• Managerial experience of minimum 12 months leading a team.

Walk In Details:

Walk In Date- 14 & 15th October 2025 (Tue & Wed)

Walk In Time- 11:00 AM - 05:00 PM

Venue- TELUS Digital, 1st Floor, Fintech One, GIFT City, Gandhinagar,

TELUS International! Hiring For International Gaming Chat Process

Job description

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
• Build out customer knowledge bases to speed up and improve future replies.
• Provides solutions and resolution resources for customer's problems.
• Be accountable and responsible for the work you have to do
• Be proactive on sharing best practice and learning but also asking for help when needed.
• Be able to perform un-biased needs assessment and design activities or projects.
• Be a strong facilitator and proactively take any chance to develop your skills whenever possible

Preferred candidate profile

• Minimum 1 year of Gaming Experience with Customer Service
• Freshers willing in Customer Service are eligible to apply
• Candidate with minimum 1 year of International Chat experience are eligible to apply.
• People with Gaming exposure and experience are preferred
• Excellent English language skills
• Flexibility and ability to improvise and adapt to new situations
• Graduates/Post Graduates can apply.
• Excellent communication skills
• Should be comfortable working in 24*7 Working Environment
• Graduation not required
• Rotational shifts & Rotational week offs

Perks and Benefits

• Medicare Facility
• Location : Gandhinagar, Gujrat
• Free pick up and drop facility will be provided within 35 Kms
• Medical Insurance
• Life Insurance

Talent500 is hiring for one of our client

Role:

The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the architecture and ensure to deliver by leading the team for development. The ideal candidate will have a knowledge and understanding of modern software engineering practices, API design, and architecture, and be adept in recent design standards and trends. They should also have experience working with microservices-based backend systems and be familiar with Next.js, React JS, and / or AEM stack. Prior experience working on the Google Cloud Platform is highly desirable.

• Lead the development and implementation of responsive front-end UI architecture for micro frontends, ensuring high performance, scalability, and maintainability.
• Model the use of modern software engineering practices (BDD, CI/CD, Shift left, 12-factor applications, etc.), API design, and architecture to support integration with existing Ford software products as well as external cloud-based services.
• Collaborate with Frontend and Backend Architects to rationalize design, translate into requirements for implementation.
• Work closely with product managers, designers, and backend engineers to ensure that the UI meets the needs of our users and is aligned with the overall product vision.
• Develop and maintain a robust and scalable UI architecture using NextJS / React JS as the primary technology.
• Work as an expert on UI Design Principles to develop, structure and design of digital apps across all screen size/devices.
• Lead and mentor a team of UI developers, providing technical guidance and ensuring best practices are followed.
• Create wireframes, mockups, prototypes, and documentation to communicate design ideas and concepts Work with cross-functional teams to integrate UI components with backend services and APIs.
• Good experience with highly scalable applications and Extensive knowledge in JavaScript Design & Architectural Patterns.
• Test and debug UI issues across different browsers and devices Stay updated with the latest trends and technologies in UI development.

KEY RESPONSIBILITIES / DELIVERABLES:

Education Qualification:

• Bachelor’s or Equivalent

Number of Years of Experience:

• Minimum 8+ years

Soft Skills:

• Excellent communication and interpersonal skills
• Ability to work effectively in a remote / virtual work setting with other global team members.
• Should collaborate with Product managers, Architects and developers from other teams to develop and deliver product within timelines
• Effectively work with cross-functional teams across the organization – inside and outside of the technology and software organization

Functional / Technical Skills:

• Minimum of 4+ years of hands-on experience in React or similar stack, demonstrating strong proficiency.
• Should have hands on experience of Next.js, micro frontends, server-side rendering (SSR), client-side rendering (CSR), and static site generation (SSG).
• Strong commitment to quality deliverables with proficiency in unit, integration, acceptance, and contract testing using tools such as Jest, Playwright, Pact, and Rest Assured, and scale the team on the same as needed
• Strong JS skills, including DOM manipulation and object model know-how.
• Knowledges on one of popular React workflows, such as Flux or Redux, for efficient state management.
• Knowledge of data structures (e.g., Immutable.js) and isomorphic React.
• Knowledge in performance optimization, Core Web Vitals & SEO principles.
• Hands-on experience in modern web development tools like ES6 / Babel, React, Node.js, NPM, Yarn, and Webpack.
• Strong understanding of HTML5, CSS3, JavaScript, and TypeScript, along with knowledge of pre-processors and methodologies such as SMACSS and BEM.
• Knowledge in working within a monorepo environment (Turborepo, Nx) ensuring efficient code sharing and management (JFrog, Nexus) across multiple micro frontend projects
• Collaboration with other technical domain experts such as cloud, security, SRE, and DevOps.
• Awareness and understanding of headless architecture and experience working with headless or classic CMS platforms.
• Prior experience in eCommerce or similar customer-facing platform development is highly desirable.
• Good understanding of security aspects of frontend components, ensuring the design of a secure system (Auth 2.0, JWT)
• Strong aesthetic sense, including layout, grid systems, color theory, and typography.

Talent500 is hiring for one of our client

Role:

The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the architecture and ensure to deliver by leading the team for development. The ideal candidate will have a knowledge and understanding of modern software engineering practices, API design, and architecture, and be adept in recent design standards and trends. They should also have experience working with microservices-based backend systems and be familiar with Next.js, React JS, and / or AEM stack. Prior experience working on the Google Cloud Platform is highly desirable.

• Lead the development and implementation of responsive front-end UI architecture for micro frontends, ensuring high performance, scalability, and maintainability.
• Model the use of modern software engineering practices (BDD, CI/CD, Shift left, 12-factor applications, etc.), API design, and architecture to support integration with existing Ford software products as well as external cloud-based services.
• Collaborate with Frontend and Backend Architects to rationalize design, translate into requirements for implementation.
• Work closely with product managers, designers, and backend engineers to ensure that the UI meets the needs of our users and is aligned with the overall product vision.
• Develop and maintain a robust and scalable UI architecture using NextJS / React JS as the primary technology.
• Work as an expert on UI Design Principles to develop, structure and design of digital apps across all screen size/devices.
• Lead and mentor a team of UI developers, providing technical guidance and ensuring best practices are followed.
• Create wireframes, mockups, prototypes, and documentation to communicate design ideas and concepts Work with cross-functional teams to integrate UI components with backend services and APIs.
• Good experience with highly scalable applications and Extensive knowledge in JavaScript Design & Architectural Patterns.
• Test and debug UI issues across different browsers and devices Stay updated with the latest trends and technologies in UI development.

KEY RESPONSIBILITIES / DELIVERABLES:

Education Qualification:

• Bachelor’s or Equivalent

Number of Years of Experience:

• Minimum 8+ years

Soft Skills:

• Excellent communication and interpersonal skills
• Ability to work effectively in a remote / virtual work setting with other global team members.
• Should collaborate with Product managers, Architects and developers from other teams to develop and deliver product within timelines
• Effectively work with cross-functional teams across the organization – inside and outside of the technology and software organization

Functional / Technical Skills:

• Minimum of 4+ years of hands-on experience in React or similar stack, demonstrating strong proficiency.
• Should have hands on experience of Next.js, micro frontends, server-side rendering (SSR), client-side rendering (CSR), and static site generation (SSG).
• Strong commitment to quality deliverables with proficiency in unit, integration, acceptance, and contract testing using tools such as Jest, Playwright, Pact, and Rest Assured, and scale the team on the same as needed
• Strong JS skills, including DOM manipulation and object model know-how.
• Knowledges on one of popular React workflows, such as Flux or Redux, for efficient state management.
• Knowledge of data structures (e.g., Immutable.js) and isomorphic React.
• Knowledge in performance optimization, Core Web Vitals & SEO principles.
• Hands-on experience in modern web development tools like ES6 / Babel, React, Node.js, NPM, Yarn, and Webpack.
• Strong understanding of HTML5, CSS3, JavaScript, and TypeScript, along with knowledge of pre-processors and methodologies such as SMACSS and BEM.
• Knowledge in working within a monorepo environment (Turborepo, Nx) ensuring efficient code sharing and management (JFrog, Nexus) across multiple micro frontend projects
• Collaboration with other technical domain experts such as cloud, security, SRE, and DevOps.
• Awareness and understanding of headless architecture and experience working with headless or classic CMS platforms.
• Prior experience in eCommerce or similar customer-facing platform development is highly desirable.
• Good understanding of security aspects of frontend components, ensuring the design of a secure system (Auth 2.0, JWT)
• Strong aesthetic sense, including layout, grid systems, color theory, and typography.