What Jobs are available for Customer Service Associates in Delhi?
Showing 65 Customer Service Associates jobs in Delhi
Customer Service Specialist
Posted 1 day ago
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Job Description
Company Overview:
We are a leading IT staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Client Services Specialist to join our team. Position Overview: As a Client Services Specialist, you will play a pivotal role in driving business growth by acquiring new clients, nurturing existing relationships, and strategically expanding our market presence. Your responsibilities will encompass identifying key personnel within multinational corporations, fostering strong relationships, expanding our client network, and exploring new markets and opportunities. This role requires a solution oriented mind-set, exceptional strategic thinking, and a passion for delivering results.
Key Responsibilities:
- Actively prospect and generate new leads to expand the client base within the IT industry.
- Develop and maintain strong relationships with key decision-makers at client organizations, particularly within large multinational corporations.
- ultivate and nurture relationships with clients to deepen engagement and expand our footprint within their organizations.
- xpand network with clients to increase our market presence and drive business growth.
- evelop innovative solutions to address client needs and challenges effectively.
- ct at a strategic level to explore new markets, industries, and opportunities for business expansion.
- ollaborate with internal teams to leverage resources and capabilities to meet client demands effectively.
- tilize market research and analysis to identify trends and adapt sales strategies accordingly.
- repare and deliver compelling presentations and proposals to prospective clients.
- rive revenue growth through upselling and cross-selling additional services.
- tay abreast of industry trends and competitor activities to inform sales strategies.
- onduct regular client meetings to assess satisfaction levels and identify areas for improvement.
- tilize CRM systems to track sales activities, manage leads, and forecast revenue.
Qualifications:
- achelor’s degree in Business Administration, Marketing, or related field.
- years of experience in a customer-facing role, with a proven track record of exceeding sales targets.
- revious experience in the IT staffing industry is highly desirable.
- trong negotiation and persuasion skills with the ability to influence decision-makers.
- xcellent communication skills, both verbal and written, with a customer-centric approach.
- trategic thinker with the ability to develop and execute effective sales plans.
- olution-oriented mind-set with a proactive approach to problem-solving.
- roficiency in CRM software and Microsoft Office Suite.
Benefits:
- ompetitive salary and commission structure.
- omprehensive health benefits package.
- pportunities for career advancement and professional development.
- ollaborative and supportive team environment.
- ork-life balance initiatives.
If you are a results-driven professional with a passion for sales, client service, and strategic thinking, we invite you to join our team and make a meaningful impact in the IT staffing industry. Apply now to embark on an exciting career journey with us!
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Customer Service Manager
Posted 1 day ago
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Job Description (Japan Desk - Associate). Japanese citizens only apply.
Location
New Delhi, India (Aerocity Office)
Position Summary
As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.
Key Responsibilities
Client Relationship Management
- Regular follow-up with existing Japanese clients and identifying their business needs
- Support for mobility-related clients (vehicle leasing, fleet management)
Transaction Support
- Assist in preparing quotations, contracts, and internal approval documents
- Monitor deal progress, verify terms, and support execution
Internal & External Coordination
- Liaise with local sales teams (via email and meetings)
- Coordinate with external partners (dealers, insurance companies, etc.)
Operations & Compliance
- Manage client information
- Update CRM data and prepare monthly reports
Marketing Support
- Prepare client-facing materials (Japanese & English)
- Assist in organizing seminars and events
Qualifications
Required
- Minimum 3 years of work experience in Japan
- Professional Japanese, business-level English (reading, writing, conversation)
- Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)
- Experience in client-facing roles (sales support, customer service, etc.)
- No prior financial knowledge required
Preferred
- Basic financial knowledge (understanding of leasing/loan structures)
- Knowledge of mobility-related businesses (automotive, fleet management)
- Overseas work experience, strong cross-cultural communication skills (India experience is a plus)
Desired Attributes
- Strong customer orientation and excellent communication skills
- Ability to handle complex tasks efficiently
- Team player with the ability to follow instructions accurately
- Eagerness to learn new knowledge and skills
Key Performance Indicators (KPIs)
- Number of client visits and new client approaches
- Number of quotations/contracts supported, reduction in deal lead time
- Customer satisfaction score, number of cross-sell proposals
Employment Terms
- Working Hours: Weekdays
- Salary: Based on experience and skills
- Benefits: As per HR policy (including VISA support and company-provided transportation)
Interested candidates can connect with me at or can apply here.
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Customer Service Assistant
Posted 9 days ago
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Job Description
As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.
- Respond to customer emails promptly and professionally
- Chat with customers via our live webchat system
- Handle inquiries via Facebook and Instagram DMs
- Provide product information, assist with orders, returns, and delivery questions
- Enter and update customer data accurately
- Assist with internal reports and general admin duties
- Support marketing and sales teams with basic coordination tasks
- Great written English and communication skills
- Friendly, patient, and solutions-focused attitude
- Confident using a computer and switching between multiple platforms
- Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
- Previous experience in customer service or admin (preferred but not essential)
- A genuine interest in sports or sporting goods is a big plus!
- Be part of a growing Aussie brand with a passionate team
- Learn about eCommerce, customer experience, and the sports retail industry
- Flexible hours and supportive work culture
- Opportunity to grow your role as you gain experience
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Customer Service Executive
Posted 22 days ago
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Job Description
Company Overview
NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.
Job Overview
As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.
Qualifications and Skills
- Excellent communication.
- Strong problem-solving.
- Preferred experience in retail/fashion.
- Patience and empathy.
- CRM systems familiarity.
- Effective multitasking and time management.
- Proactive and a team player.
- Detail-oriented and organized.
Roles and Responsibilities
- Handle customer inquiries via phone, email, and social media.
- Resolve issues by clarifying complaints.
- Quick coordination with internal teams.
- Accurate documentation of customer interactions.
- Develop customer service procedures.
- Maintain a positive attitude.
- Achieve customer service targets.
- Stay updated on policies.
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Head - Logistics & Customer Service
Posted 5 days ago
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Job Description
Define and lead the key success drivers for logistics performance.
Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency.
Identify and implement continuous improvement and quality assurance practices. Align technologies and processes to enhance service delivery and operational excellence.
**Strategy Setup**
+ You will develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations. Your focus will be on aligning these strategies with the overall supply chain objectives to drive profitable growth.
+ You'll design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands.
+ You are expected to regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings.
**Operational Excellence**
+ You will ensure that all logistics operations-across transportation and warehousing-are safe, efficient, and fully compliant with regulatory and internal standards.
+ You're responsible for embedding sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar.
+ You will lead operational excellence initiatives through Lean principles and continuous improvement methodologies.
+ You will identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects-while ensuring service levels meet or exceed customer expectations.
+ You will define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements.
+ You'll manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality.
+ You're expected to own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability.
+ You will oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations.
+ You will build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations.
**3PL Management**
+ You will develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships.
+ You'll be responsible for negotiating and managing 3PL contracts, ensuring alignment with strategic business needs.
+ You will manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency.
**Team Leadership**
+ You will lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement.
+ You are expected to cultivate a culture of innovation and empowerment-encouraging your team to take initiative and contribute ideas for process improvements.
+ You'll actively build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up.
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
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Customer Service Specialist – SCG India
Posted 9 days ago
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Job Description
About SCG in India
SCG, Southeast Asia’s most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities —backed by more than a century of leadership in cement, building materials, packaging, and chemicals.
- Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India’s modern construction industry.
- India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG’s international markets.
- Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.
About the Role
As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery . This role is crucial for building trust and reinforcing SCG’s reputation in India.
Key Responsibilities
- Manage customer inquiries, orders, and requests with accuracy and professionalism.
- Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
- Track order status and proactively update customers on progress or potential issues.
- Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
- Maintain detailed customer records in CRM systems and generate service performance reports.
- Provide after-sales support, including product information, warranty handling, and documentation.
- Support customer engagement activities and contribute to service improvement initiatives.
Qualifications
- Bachelor’s degree in Business, Communications, or related fields.
- 0–3 years of experience in customer service, order management, or client support.
- Strong communication and problem-solving skills with a customer-first mindset.
- Organized, detail-oriented, and able to handle multiple priorities simultaneously.
- New graduates with enthusiasm and adaptability are welcome to apply.
Career Development
This role provides exposure to SCG’s customer ecosystem and service operations , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.
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Remote Customer Service Lead - Technical Support
Posted 7 days ago
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Job Description
Key responsibilities include overseeing the daily operations of the customer support team, providing training and coaching to agents, and handling escalated customer inquiries and complex technical issues. You will monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, implementing strategies to meet or exceed targets. The ideal candidate will possess a strong understanding of customer service best practices, excellent troubleshooting skills, and a proven ability to motivate and manage a remote workforce. You will be responsible for developing and updating support documentation, knowledge base articles, and training materials to ensure consistency and accuracy.
We are looking for a proactive problem-solver with outstanding communication and interpersonal skills. You should be adept at de-escalating challenging customer situations and providing constructive feedback to team members. Experience with customer relationship management (CRM) software and ticketing systems is essential. The ability to work independently, manage multiple priorities, and foster a collaborative team spirit in a remote setting is critical. This is an excellent opportunity for a dedicated customer service professional looking to advance their career and make a significant impact.
Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience.
- Minimum of 4 years of experience in customer service, with at least 2 years in a lead or supervisory role, preferably in technical support.
- Proven experience managing and motivating remote teams.
- Strong understanding of customer service principles and technical troubleshooting methodologies.
- Excellent communication, listening, and problem-solving skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to handle customer escalations effectively.
- Experience developing training materials and knowledge base content.
- Strong organizational and time-management skills.
- Must be able to work effectively and autonomously in a remote environment.
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Customer Service and Technical Support Specialist
Posted 9 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with the company's software and hardware products.
- Provide step-by-step guidance and solutions to customers to resolve their problems.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Educate customers on product features, functionalities, and best practices.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team for improvement.
- Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
- Maintain a positive and helpful attitude, even in challenging situations.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in a tech-related industry.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Excellent problem-solving and troubleshooting skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- Patience, empathy, and a genuine desire to help customers.
- A reliable internet connection and a dedicated workspace suitable for remote work.
- A passion for technology and providing excellent customer experiences.
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Customer Care Representative
Posted today
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Job Description
Job Title: Customer Support Associate
Experience: 0-2 Years
Location: Gurugram sector 48
Compensation: Up to ₹4 LPA
Shift: UK Shifts ( Afternoon shifts )
Job Responsibilities:
Handle inbound/outbound calls related to Insurance domain (UK process).
Assist customers with policy information, queries & claims.
Ensure high-quality customer support and query resolution.
Maintain proper documentation of customer interactions.
Eligibility Criteria:
0-1 Years any domain
Excellent English communication skills (Verbal & Written).
Graduation mandatory
Comfortable working in UK shifts.
Candidates should must have voter Id or Passport.
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Customer Care Executive
Posted 9 days ago
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Job Description
Company Description
Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia.
Role Description
This is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have expert skills in the following applications:
Microsoft Business Suite (word, excel, etc.)
Must have the following qualities/attributes:
- Good communication and Analytical skills.
- Respond to customer inquiries and issues
- Requires self-management and project management ability.
- Ability to engage effectively with field teams, managers and executives.
- Manage phone calls and correspondence (e-mail etc.).
- Provide feedback to management on customer issues, concerns.
- Submit timely reports and prepare presentations as assigned.
- Assist colleagues whenever necessary.
- Knowledge of mathematics/calculation is an essential requirement.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Strong Communication skills
- Experience in Customer Support & Sales
- Ability to work on-site in Delhi, India
- Any Graduate.
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