504 Customer Service Associates jobs in Delhi

Job Title: Security Dispatcher (Virtual Field Supervisor)

Location: New Delhi (India-based, supporting US operations)

Job Type: Full-Time

Job Summary

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

Key Responsibilities

• Perform routine security checks by calling field employees and clients (US-based).
• Handle incoming calls related to issues, service requests, or general inquiries.
• Maintain a professional and positive rapport with every caller.
• Log and update information in the service database during and after each interaction.
• Stay informed about company policies and industry practices to provide accurate support.
• Resolve concerns by turning challenges into long-term client satisfaction.
• Coordinate communication across corporate, clients, field staff, and management.
• Ensure professional email and phone correspondence internally and externally.
• Prioritize and execute administrative duties effectively.
• Schedule and coordinate meetings with the US team.
• Support special projects as assigned by the department.

Qualifications & Skills

• Bachelor's Degree or equivalent required.
• Prior experience in customer service is an advantage.
• Strong time management and organizational skills.
• Demonstrated ability in problem-solving and analysis.
• Strong communication and interpersonal skills.
• High level of personal integrity and professionalism.
• Proficient in MS Office and Google Workspace tools.

Benefits

• All benefits and compensation details will be shared in the offer letter.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Department:  Member Support

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

What we’re looking for:

As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

As a Customer Support Agent you’ll be:

What makes you a great fit:

What you’ll get in return:

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

About the Role

We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.

Key Responsibilities

• Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
• Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
• Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
• Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
• Document and maintain accurate records of customer support cases.
• Share insights and contribute ideas for process improvement and organizational growth.

Requirements

• Experience in customer service, preferably in eCommerce or logistics-driven organizations .
• Proven experience in escalation handling (voice/call support preferred).
• Excellent verbal and written communication skills.
• Strong empathy and a customer-first mindset .
• Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
• Ability to multitask, prioritize, and work in a fast-paced environment .

About us:

Jumbo is the fastest growing shopping app in the world. Get rewarded every time you shop on our app, play free games, and win exciting prizes.

About the Role:

We are looking for a Customer Support Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Fluency in English is essential.

Location: South Delhi, New Delhi

Experience: 0 to 2 years

Budget: Upto ₹3 Lakhs

Work Schedule: 6 days a week (non-negotiable)

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions and issues in the system.
• Collaborate with other teams to improve customer service and support processes.
• Maintain a positive and professional attitude towards customers at all times.

Qualifications:

• Strong communication skills in both English and Hindi.
• Ability to multitask and manage time efficiently.
• Problem-solving skills and the ability to remain calm under pressure.
• Experience in customer service is a plus but not required.
• Proficiency in using customer support software and tools is an advantage.

• Customer Service Representatives, Customer Experience, and Customer Satisfaction skills
• Customer Support and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Proficiency in using customer service software and CRM systems
• Strong problem-solving skills and attention to detail
• Experience in the fashion industry is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints in a professional, efficient, and timely manner.
• Provide accurate information about products, services, or policies.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate departments or supervisors.
• Follow up on customer interactions to ensure satisfaction.
• Meet performance goals such as call handling time, customer satisfaction scores, and resolution rates.
• Customer Support
• Excellent communication and interpersonal skills.
• Excel

Graduation

• Female Only

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer

Job Description

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Asset Management
Global Asset Management, the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices, delivering global capabilities with local market insight.

We are currently seeking an experienced professional to join the AMIN Sales & Distribution team.

The role is responsible for managing the distributor channel network (viz Banks, National Distributors and IFAs) to ensure high mind share for our products through innovative promotional schemes and deliver aggressive sales budgets.

Principal Responsibilities

• Review of customer/ distributor complaints & queries received at RTA CC through Phone / Email with focus on Senior Management escalations
• Ensure timely response and closure of queries and request received at RTA CC through Phone/ Email
• Review the NPS and CSAT survey and implement changes
• Ensure MIS and reporting's related to monthly complaints & activities is delivered in a timely manner
• Quality analysis of calls / emails of the CC agents and provide feedback and trainings to ensure Quality is maintained as per SLA
• Supervise the CAMS CC team and ensure proper training to the new joiners
• Complete Root Cause Analysis (RCA) of complaints and track for preventive and corrective action

Requirements

• A Graduate with minimum 2 years of experience in Mutual Fund Industry
• NISM-Series-V-A: Mutual Fund Distributors Certification Examination with valid certificate
• Excellent verbal and written communication, team and interpersonal skills
• Good decision-making skills.
• Experience in Customer interface
• Good working knowledge of MS – Word, Power Point and Advance Excel

Useful Link
Link to Careers Site: Click HERE

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by
HSBC Global Asset Management (India) Private Ltd

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints in a professional, efficient, and timely manner.
• Provide accurate information about products, services, or policies.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate departments or supervisors.
• Follow up on customer interactions to ensure satisfaction.
• Meet performance goals such as call handling time, customer satisfaction scores, and resolution rates.
• Customer Support
• Excellent communication and interpersonal skills.
• Excel

Graduation

• Female Only

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person