105 Customer Service Departments jobs in Lucknow
Call Center Representative
Lucknow, Uttar Pradesh
AP Job Consultants
Posted today
Job Viewed
Job Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
**Call Center Representative Responsibilities**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Call Center Representative Requirements**:
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
**Speak with the employer**
+91-XXX
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
**Call Center Representative Responsibilities**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Call Center Representative Requirements**:
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
**Speak with the employer**
+91-XXX
This advertiser has chosen not to accept applicants from your region.
0
Call Center Executive
Lucknow, Uttar Pradesh
f2b consultancy
Posted today
Job Viewed
Job Description
Call Center Executive
Location
- Lucknow
Experience
- 1-2 years of experience
Call
- f2b placement
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- tele sales: 2 years (preferred)
- Call center: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91
Location
- Lucknow
Experience
- 1-2 years of experience
Call
- f2b placement
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- tele sales: 2 years (preferred)
- Call center: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
1
Customer support representative
Lucknow, Uttar Pradesh
Aigentity
Posted today
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!What You’ll DoRespond to customer inquiries via email, chat, and phone.Provide fast and effective solutions to resolve customer issues.Maintain detailed records of customer interactions in our CRM system.Collaborate with internal teams to ensure a seamless customer experience.Identify opportunities to improve processes and enhance customer satisfaction.What We’re Looking ForProven experience in customer service or a similar role.Strong verbal and written communication skills.Ability to multitask and stay organized in a fast-paced environment.Empathy and problem-solving skills to handle customer concerns effectively.Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.What We OfferCompetitive salary and performance bonuses.Opportunities for career growth and skill development.A supportive and collaborative team environment.Flexible working hours (remote options available).
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
226001 Lucknow, Uttar Pradesh
₹45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Customer Support Lead to oversee their customer service operations in Lucknow, Uttar Pradesh, IN . This role is crucial for ensuring exceptional customer satisfaction and providing efficient support to our diverse clientele. The Customer Support Lead will be responsible for managing a team of customer service representatives, setting performance standards, and developing strategies to improve service delivery. You will handle escalated customer issues, train new team members, and contribute to the overall enhancement of customer support processes. Key responsibilities include monitoring call queues, responding to customer inquiries via phone, email, and chat, resolving complaints promptly and professionally, and identifying opportunities for service improvement. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a passion for customer advocacy. A minimum of 3-5 years of experience in customer service, with at least 1 year in a supervisory or lead role, is required. Proficiency in customer relationship management (CRM) software and a good understanding of helpdesk systems are essential. You should have a proven ability to motivate a team, manage performance, and foster a positive work environment. This position requires a proactive approach to customer service and a commitment to achieving high levels of customer loyalty. If you are a natural leader with a talent for exceptional customer service, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Set performance goals and conduct regular performance reviews.
- Handle and resolve escalated customer complaints and inquiries.
- Develop and implement strategies to improve customer satisfaction and retention.
- Train new hires and provide ongoing coaching to the support team.
- Monitor customer service metrics and identify areas for improvement.
- Ensure adherence to company policies and procedures.
- Collaborate with other departments to resolve customer issues effectively.
- Manage daily operations of the customer support center.
- Maintain a high level of product knowledge to assist customers effectively.
- High school diploma or equivalent; Bachelor's degree preferred.
- 3-5 years of experience in customer service.
- At least 1 year of experience in a lead or supervisory role.
- Proficiency with CRM software and helpdesk systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to remain calm and professional under pressure.
- Experience in training and coaching staff.
- Customer-focused mindset with a passion for service excellence.
- Knowledge of customer support best practices.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹35000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to handle inquiries and provide exceptional service. This is a remote position, allowing you to work from home. You will be the primary point of contact for customers, addressing their questions, concerns, and technical issues via phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a strong problem-solving aptitude. Responsibilities include troubleshooting customer issues, providing product information, processing orders or returns, and escalating complex problems to appropriate departments. You will maintain accurate customer records, document all interactions, and strive to achieve high levels of customer satisfaction. We are looking for individuals who are passionate about helping people and can maintain a professional and positive attitude, even in challenging situations. A high school diploma or equivalent is required; a bachelor's degree or relevant certification is a plus. Previous experience in customer service, technical support, or a related field is highly desirable. Proficiency in using CRM software and other support tools is essential. You must have a reliable internet connection and a quiet workspace conducive to providing excellent customer service. This role offers a great opportunity to grow within a supportive team and contribute to our client's reputation for outstanding customer care. Join us and make a difference in our customers' experience!
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Process customer orders, returns, and exchanges accurately.
- Escalate complex issues to the appropriate teams or departments for resolution.
- Maintain detailed customer records and document all interactions in the CRM system.
- Strive to achieve high levels of customer satisfaction and retention.
- Identify opportunities to improve customer service processes and product offerings.
- Adhere to company guidelines and service level agreements.
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work independently in a remote environment.
- Reliable internet connection and a dedicated home office setup.
- Ability to adapt to changing priorities and work effectively under pressure.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Lead
226001 Lucknow, Uttar Pradesh
₹45000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a dynamic and growing technology firm, is seeking an experienced Customer Support Lead to manage and enhance their customer service operations. This hybrid role requires a motivated individual to guide a team of support specialists, ensuring exceptional customer satisfaction and timely resolution of inquiries. You will be responsible for developing and implementing customer support strategies, training and mentoring the support team, and analyzing customer feedback to identify areas for improvement. Key responsibilities include overseeing daily support operations, managing ticket queues, and escalating complex issues to appropriate departments. You will also be involved in creating and updating support documentation, FAQs, and knowledge base articles to empower customers and internal teams. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a comprehensive understanding of customer relationship management (CRM) systems. Proven experience in a customer-facing role, preferably in a team lead or supervisory capacity, is essential. You should be adept at managing a team, fostering a positive and productive work environment, and motivating individuals to achieve performance targets. Excellent communication and interpersonal skills are required to interact effectively with customers and internal stakeholders. This position offers a blend of remote flexibility and in-office collaboration, allowing for strategic planning and team building. Join our client to make a significant impact on customer loyalty and service excellence.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-centric Customer Support Specialist to join their team supporting clients in Lucknow, Uttar Pradesh, IN . This role offers a remote work arrangement, allowing you to assist customers from anywhere. You will be the primary point of contact for customer inquiries, providing timely and effective solutions across various communication channels.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Diagnosing and resolving customer issues related to products or services, escalating complex problems when necessary.
- Guiding customers through product features, troubleshooting steps, and account management.
- Maintaining accurate records of customer interactions and transactions in the CRM system.
- Identifying opportunities to improve customer satisfaction and provide feedback to relevant departments.
- Adhering to service level agreements (SLAs) and company policies.
- Building rapport and lasting relationships with customers.
- Keeping up-to-date with product knowledge and company updates.
- Contributing to a positive and supportive team environment.
- Achieving individual and team performance targets.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
226001 Lucknow, Uttar Pradesh
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our expanding team. This is a fully remote position where you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience. You will handle customer inquiries via multiple channels, including phone, email, and chat, addressing their questions, concerns, and technical issues with efficiency and empathy. Your goal will be to resolve customer issues promptly and accurately, exceeding expectations at every interaction.
Key responsibilities include troubleshooting customer problems, guiding them through product features and functionalities, and providing solutions to technical or service-related challenges. You will maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system. Identifying trends in customer inquiries and escalating recurring issues or suggestions to the relevant departments for improvement will be important. You will also contribute to the knowledge base by documenting solutions and creating helpful FAQs. The ability to handle difficult customer situations with professionalism and de-escalate conflicts is crucial. Proactively reaching out to customers to offer assistance or gather feedback will also be part of your role.
The ideal candidate will have a Bachelor's degree or equivalent experience. Previous experience in a customer service or technical support role is strongly preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using customer relationship management (CRM) software and helpdesk systems is desirable. A patient, empathetic, and positive attitude is required, as is the ability to work independently and manage time effectively in a remote environment. Familiarity with our industry's products or services would be an advantage. Join our supportive and collaborative remote team and help us deliver outstanding customer experiences.
Key responsibilities include troubleshooting customer problems, guiding them through product features and functionalities, and providing solutions to technical or service-related challenges. You will maintain detailed records of customer interactions, transactions, comments, and complaints within our CRM system. Identifying trends in customer inquiries and escalating recurring issues or suggestions to the relevant departments for improvement will be important. You will also contribute to the knowledge base by documenting solutions and creating helpful FAQs. The ability to handle difficult customer situations with professionalism and de-escalate conflicts is crucial. Proactively reaching out to customers to offer assistance or gather feedback will also be part of your role.
The ideal candidate will have a Bachelor's degree or equivalent experience. Previous experience in a customer service or technical support role is strongly preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using customer relationship management (CRM) software and helpdesk systems is desirable. A patient, empathetic, and positive attitude is required, as is the ability to work independently and manage time effectively in a remote environment. Familiarity with our industry's products or services would be an advantage. Join our supportive and collaborative remote team and help us deliver outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
226001 Lucknow, Uttar Pradesh
₹280000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Representative to join their team in **Lucknow, Uttar Pradesh, IN**. This role is crucial in providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. The ideal candidate will be empathetic, patient, and possess excellent communication skills, with a passion for helping others.
Key responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information about products and services, and escalating complex problems to the appropriate departments. Maintaining customer records by updating account information and logging all interactions in the CRM system are key duties. The role involves identifying customer needs and recommending appropriate solutions, as well as contributing to the development of FAQs and support documentation. You will be expected to meet and exceed customer service metrics and provide feedback to improve processes and customer satisfaction.
The successful candidate will have a High School Diploma or equivalent; a Bachelor's degree is a plus. Prior experience in a customer service or call center environment is highly preferred. Excellent verbal and written communication skills are essential, with the ability to articulate solutions clearly and concisely. Strong interpersonal skills, including active listening and empathy, are required to effectively handle customer interactions. Proficiency in using computer systems, including CRM software and basic troubleshooting tools, is necessary. The ability to remain calm and professional under pressure, handle challenging situations with grace, and multitask effectively is critical. A team-oriented mindset and a commitment to continuous learning are also important. Join us to make a difference in customer satisfaction in **Lucknow, Uttar Pradesh, IN**.
Key responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information about products and services, and escalating complex problems to the appropriate departments. Maintaining customer records by updating account information and logging all interactions in the CRM system are key duties. The role involves identifying customer needs and recommending appropriate solutions, as well as contributing to the development of FAQs and support documentation. You will be expected to meet and exceed customer service metrics and provide feedback to improve processes and customer satisfaction.
The successful candidate will have a High School Diploma or equivalent; a Bachelor's degree is a plus. Prior experience in a customer service or call center environment is highly preferred. Excellent verbal and written communication skills are essential, with the ability to articulate solutions clearly and concisely. Strong interpersonal skills, including active listening and empathy, are required to effectively handle customer interactions. Proficiency in using computer systems, including CRM software and basic troubleshooting tools, is necessary. The ability to remain calm and professional under pressure, handle challenging situations with grace, and multitask effectively is critical. A team-oriented mindset and a commitment to continuous learning are also important. Join us to make a difference in customer satisfaction in **Lucknow, Uttar Pradesh, IN**.
This advertiser has chosen not to accept applicants from your region.
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