132 Customer Service Departments jobs in Lucknow

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

TechDock Labs is dedicated to assisting companies in enhancing their technology capabilities. Our mission is to provide businesses with the tools and expertise necessary for developing and implementing effective technology solutions. We offer a range of services including software development, technology consulting, and digital strategy to improve operations, enhance competitive advantage, and drive growth. By partnering with us, companies can access the latest technology and expertise to improve performance and achieve their goals.

This is a full-time on-site role for a Sales and Marketing Specialist, located in Lucknow. The Sales and Marketing Specialist will be responsible for promoting and selling TechDock Labs' services, managing customer relationships, developing marketing strategies, and providing training to clients. Daily tasks include lead generation, conducting market research, developing sales pitches, and managing sales pipelines. Additionally, the individual will collaborate with the marketing team to create campaigns and materials that support sales efforts.

• Strong Communication and Customer Service skills
• Sales experience, including lead generation and sales management
• Ability to develop and conduct Training sessions
• Proven track record in Sales Management
• Excellent interpersonal and relationship-building skills
• Ability to work independently and as part of a team
• Bachelor's degree in Marketing, Business, or related field
• Experience in the technology industry is a plus

• Lead, coach, and mentor a team of remote customer support representatives.
• Monitor and manage incoming support requests across various channels (email, chat, phone).
• Ensure prompt and accurate resolution of customer inquiries and issues.
• Develop and implement customer support strategies to enhance satisfaction and loyalty.
• Train new team members and conduct ongoing training for existing staff.
• Track key performance indicators (KPIs) and provide regular reports to management.
• Identify trends in customer feedback and issues, providing insights for product and service improvements.
• Handle escalated customer issues with professionalism and efficiency.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Foster a positive and collaborative team environment.
• Work closely with other departments to ensure seamless customer service delivery.
• Uphold company standards for customer service excellence.
• Participate in hiring and performance management processes for the support team.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a lead or supervisory capacity.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with customer support software and ticketing systems (e.g., Zendesk, Intercom).
• Ability to work effectively in a fully remote team environment.
• Strong understanding of customer service best practices and KPIs.
• Experience in developing training materials and conducting training sessions.
• Ability to manage multiple priorities and work under pressure.
• High school diploma or equivalent required; a degree is advantageous.
• A proactive approach to problem-solving and continuous improvement.
• Reliable internet connection and a dedicated home office setup.

• Bachelor's degree in any discipline or equivalent practical experience.
• Minimum of 3-5 years of experience in a customer service or technical support role, with at least 1-2 years in a supervisory or lead capacity.
• Proven experience in managing and motivating a customer support team.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with professionalism and empathy.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience in developing customer support documentation and training materials.
• A customer-centric mindset and a passion for delivering outstanding service.

• Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Troubleshoot technical problems and guide customers through solutions.
• Escalate unresolved issues to senior staff or relevant departments.
• Document customer interactions, complaints, and feedback accurately in the CRM system.
• Identify and report trends in customer inquiries to help improve products and services.
• Build and maintain strong customer relationships by providing outstanding service.
• Process customer requests, orders, or issues in a timely manner.
• Adhere to company policies and procedures for customer support.
• Contribute to team efforts by achieving personal and team goals.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using CRM software and other support tools.
• Ability to multitask and manage time effectively.
• Familiarity with (mention a relevant industry/product area, e.g., software, retail, telecommunications) is a plus.
• Ability to work independently and as part of a collaborative team.
• Commitment to providing excellent customer experiences.

• Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
• Provide technical assistance and troubleshooting for product-related problems.
• Document all customer interactions accurately in the CRM system.
• Identify and escalate complex customer issues to relevant teams.
• Educate customers on product features, services, and best practices.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction through effective problem-solving.
• Adhere to company policies and procedures in handling customer requests.
• Participate in team meetings and training sessions.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work collaboratively in a hybrid environment.
• Basic technical aptitude for troubleshooting.