276 Customer Service Positions jobs in Ahmedabad

Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus

Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus