480 Customer Service Positions jobs in Ahmedabad

Position Overview

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities

Team Leadership & People Management

• Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
• Oversee workload distribution to ensure KPI achievement across all verticals.
• Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
• Monitor and report on individual and team performance metrics.

KPI & Performance Management

• Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.
• Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.
• Provide feedback and coaching to team members where required (operational, not strategic).

Cross-Regional Collaboration

• Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.
• Share regular progress updates, performance reports, and escalations with the NZ team.
• Support NZ-based leads in implementing strategies and process improvements.

Operational Excellence

• Ensure adherence to existing SOPs, workflows, and escalation processes.
• Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.
• Coordinate with NZ stakeholders to align on priorities and capacity planning.

Skills & Experience

3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.

Strong organisational skills with the ability to manage multiple priorities and schedules.

Excellent communication skills, including cross-cultural collaboration.

Proficient in KPI tracking, reporting, and operational problem-solving.

Strong interpersonal skills with the ability to build team morale and accountability.

Ability to work in a fast-paced, global business environment.

What do we Offer?

Competitive compensation

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more Come and discover us

*Candidate should be in Ahmedabad

*Fluency is must

*Should be ready to work in Rotational/Night shifts

*Salary: 20k to 35k (Depending on candidate)

*Will be responsible of handling international customers

Connect on : or

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

Hello Connections,

About Advantmed

Founded in 2005 and based in Santa Ana, California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.

Visit to learn more about our latest job openings.

· Job Title:
Customer Service Representative

· Location: Prahalad Nagar, Ahmedabad, Gujarat

· Shift Timing: US Shift (8 PM IST –5:30 AM IST)

· Experience: 1+ Years (Fresher can apply)

Job Descriptions

· Prior experience with customer service/call centers/BPO/KPO in relevant job roles

· Excellent communication skills (Both Written & Verbal)

· Basic knowledge of computer operating systems and MS Office based applications

· Ability to work on data and generate various types of reports/ad-hoc reports with tight deadlines

· Strong customer-centric approach with the ability to understand and address customer needs and concerns effectively.

· Ability to work in a dynamic and fast-paced environment, handling multiple tasks simultaneously.

· Excellent analytical and problem-solving skills to resolve concern efficiently.

· Collaborative attitude with a willingness to work as part of a team to achieve common goals.

Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents. We provide End - to End – Recruitments solutions partnering closely and working as an extended arm of our clients. We can build your talent pool exponentially, you have a ready source for fulfilling all your HR needs - "Alliance International" search for current and upcoming position openings. At Alliance, our team is continuously brainstorming new and creative ways to reach out to more of the right people in the right way.

Our centric approach to work is to provide you with the best talent. We understand your requirements and provide you with suitable candidates. We work closely with your organization to determine the exact qualifications and skills that you want in your candidates as well as interview candidates to ensure that their experience and needs match your job opening. We provide manpower after thoroughly understanding your organization's culture as well as nature. Our experts get involved actively in giving our clients the best out of their skills, knowledge and experience.

Location: Ahmedabad - WFO

Company Website:

Job Overview:

We are looking for a proactive, detail-oriented, and communication-savvy Client Service Executive to join our dynamic team. As a fresher, you will be trained to assist in managing client relationships, supporting recruitment processes, and ensuring seamless coordination between clients and internal teams.

Key Responsibilities:

Assist the client servicing team in managing day-to-day client communications

Coordinate with recruitment teams to understand and fulfill client requirements

Prepare and update job descriptions and candidate briefs based on client input

Schedule and confirm candidate interviews with clients

Maintain and update CRM tools and recruitment databases

Assist in creating client reports, presentations, and documentation

Ensure timely follow-ups with clients and candidates

Support in onboarding processes and client feedback management

Stay updated on industry trends and market developments

Job Description – Customer Support Executive (E-commerce)

We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.

Minimum Experience: 1 year in e-commerce/customer service.

Responsibilities:

• Be available for customer support via Call/WhatsApp/Chat/Email from 10 AM to 7 PM.
• Understand our business and products, and represent the company to clients with care.
• Handle customer queries from different platforms (Website, Amazon, etc.).
• Coordinate with courier companies to ensure timely delivery of shipments.
• Provide technical support and guidance on products.
• Communicate professionally via phone and email.

Skills Required:

• Excellent communication skills (spoken & written)
• Creative thinking and problem-solving ability
• Patience and ability to engage customers in conversation
• Strong interpersonal skills
• Self-motivated, energetic, and professional

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How Many Years of Relevant Experience You have in Customer Service Representative?

Language:

• English (Preferred)
• Hindi (Preferred)

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person