194 Customer Service Professionals jobs in Chennai

Customer ServiceTamil Nadu

Posted On

07 Oct 2025

End Date

09 Oct 2025

Required Experience

0 - 1 Years

Basic Section

New Job Title

-

No. Of Openings

50

BAND

Band 1

Grade

Level 1

Designation

Customer Service Associate

Campus/Non Campus

-

Employment Type

-

Requisition Type

New

Employee Category

-

TAT

30

Closing Date

09 Oct 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-Bharat Matrimony

Department

Customer Service

Sub Department

Customer Service-Contact Centre

Country

India

Region

Tamil Nadu

State

Tamil Nadu

City

Chennai

Working Location

Guindy

Industry

-

Functional Area

-

Role

-

Skills

Skill

VALIDATION

BACKEND

Minimum Qualification

GRADUATION

Job Description

About Us

Ltd is one of India's largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores.

provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are and

Department Overview

Customer Service department provides professional and high-quality assistance to customers of throughout the customer life cycle.

Role Overview

Ideal candidate would be someone who can lead our representatives to better performance and improve service quality. The call center leader will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support customers. Should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings. The ideal candidate would be responsible for handling customer grievances and queries efficiently and ensure timely resolution by coordinating with the cross- functional departments, also using the opportunity to pitch in for sales wherever possible. The Team Lead should be a subject matter expert evidenced by exceeding all productivity and quality goals.

Key Responsibilities

• Work closely with the team, motivating and coaching them
• Manage day-to-day line activities, prioritise, and make risk/impact assessments within existing processes and procedures towards achieving SLAs, reducing Repeats, increase FTR & OCR.
• Aware of key matrices like AHT, CSAT, quality score, shrinkage, attrition
• Handling escalated calls, complaints, questions, and queries as necessary.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Audit employee calls, tickets and provide both documented and verbal feedback on the improvement areas
• Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Ability to interact with the customers directly and take ownership to resolve an issue on behalf of a team member.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets.
• To drive the sales
• Identifies the root cause for customer complaints and works with the management to provide appropriate solution and avoid repeat complaints.
• Own and manage overall resolution TAT and ensure 100% adherence to agreed turnaround time
• Ensure desired output in terms of Productivity, Quality, CSAT, ASAT

Skill and Competencies

• Multilingual fluency (minimum 1 regional languages and English)
• Interpersonal Skills - Ability to patiently handle diverse customers & easily connect with them
• A passion for customer engagement and a desire to delight customers by taking ownership to resolve the customer's issues.
• Passion to learn - Ability to acquire in depth Process/product knowledge
• Knowledge of performance evaluation and customer service metrics
• Problem solving ability
• Influencing skills – demonstrated experience in influencing internal/external customers towards a win-win situation.
• Customer focus & able to display a strong sense of urgency
• Strong negotiation skills, conflict management skills
• Ability to work effectively in high stress situations
• Dealing with complexity, analysing information and implementing the company's vision of customer obsession.

Job Summary:

1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.

1. Experience in handling customer queries in product based organization preferred.

2. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.

3. Able to manage the team of sales and service department to ensure customer satisfaction.

We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery Analyst

• Take on a new role, where youll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation
• Well look to you to analyse, assess and deliver projects and change initiatives and regulatory changes which will affect our systems and processes
• This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs
• We're offering this role at an associate level

What you'll do

As a Customer Service & Operations Delivery Analyst, youll be analysing and interpreting how changes to the business operating model will impact existing procedures. Youll provide recommendations and your expertise to a bank-wide stakeholder network, and youll be acting as an internal consultant to enable and inform effective standards, processes and controls.

Day-to-day, youll be:

• Providing an analysis of performance against targets, identifying where improvements can be made
• Facilitating the development of new ideas and supporting the project management of your initiatives and change projects
• Understanding potential changes and translating these to business processes to establish the changes or improvements needed
• Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

The skills you'll need

Were looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, youll be able to build robust working relationships with internal and external stakeholders.

Youll also have experience in using project management methodologies, such as Prince 2 and P3M.

In addition, youll need:

• Good knowledge of process management and products relating to the business area
• An understanding of the customer product and service proposition
• An awareness of technology governance
• Experience in using business analysis tools and methodologies
• Knowledge of developing business and technical architectures

Work with us

Customer Service

We are currently recruiting a Comercial & Customer Support in Mégrine, Tunisia.

Details

This position will be responsible for managing purchase orders and logistics. Their main functions, among others, are:

• Order entry and management.
• Delivery confirmation.
• Informing customers about order changes, delays, or stock shortages.
• Resolving order-related inquiries.
• Customer service.
• Stock control of products, with special attention to high-turnover items.
• Daily review of incoming products.
• Daily review of orders to detect possible delays or issues.
• Incident management.
• Requesting special-order products from the purchasing department.
• Support to the sales department.
• Introduce invoices into the CRM.

Who are we looking for?

• Studies in International Trade.
• 1 year of experience in international logistics or imports.
• Accounting basic knowledge.
• Intermediate/advanced level of spoken and written English.

What do we offer?

• Stable position with a permanent contract.
• Working hours from Monday to Friday.
• International environment.

Hiring Customer service professionals for the leading MNC

Location: chennai

Experience: 1-3 years

Shifts: rotational shifts

excellent communication skills

should have experience into international voice

interested folks can call hr diya

General Job Responsibility

• Managing Complaints from NHB & Phone calls
• Scrutinizing the complaints and provide RCA
• Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

• Use of ERP systems and applications of HHFL
• Analyzing customer complaints and providing RCA
• Identify process gaps and provide process suggestions
• Interpretation of complaints and deliver service quality to customers
• Ensure TAT is met for complaints and NHB response
• Co-ordinate with internal teams and ensure resolution is provided E2E
• Interpersonal skills
• Responsible for Phone Bankers inbound calls tracking and monitoring.
• Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.

Educational Qualification

• Graduates / Post Graduates Any Stream of Education

Experience

• 7-10 yrs experience in operations / customers service .
• Preference will be given to Banking & NBFC industry candidates

Specific Skills

• A High Level of Professionalism.
• A Passion for Building and Growing Relationships
• Ability to Gather Feedback and Provide Innovative Insight
• Leadership & People management- Influencing people, Team work,
• Employee development, openness and transparency.
• Good knowledge of administration.
• Total Quality Management & Process Improvement.
• Interpersonal Relations- Team work, Effective communication, Positive & Empathetic attitude, Presentability
• Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
• Work Ethics- Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Orientation.

About Pentoz Technology

Pentoz Technology is a global innovation company at the forefront of digital transformation, offering services across mobile app development, AI, blockchain, web design, and emerging tech solutions. We're passionate about creating smart solutions that empower businesses and elevate user experiences.

Job Summary

We are looking for a proactive and tech-savvy Customer Support Executive to join our team. You will serve as the first point of contact for customers, providing timely and effective support across various platforms (email, chat, phone). You'll help troubleshoot issues, answer queries, and ensure our clients have an excellent experience with Pentoz Technology.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot basic technical issues and escalate complex problems to the relevant departments.
• Maintain a high level of professionalism and empathy with customers at all times.
• Document customer interactions, feedback, and resolutions in internal systems.
• Collaborate with internal teams (tech, sales, product) to ensure customer satisfaction.
• Follow communication procedures, guidelines, and policies.
• Continuously seek to improve customer service processes.

Requirements

• Proven customer support experience or experience as a client service representative (preferred).
• Excellent communication and interpersonal skills (written and verbal).
• Strong problem-solving and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM systems and support tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus.
• Technical background or basic understanding of web and mobile technologies is an advantage.
• Bachelor's degree in any field (preferably in IT, Business, or Communications).

What We Offer

• Competitive salary and performance-based incentives
• Flexible working hours and remote work opportunities
• A dynamic, global team and collaborative work culture
• Continuous learning and development support
• Opportunity to work with cutting-edge technology products

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

Greetings from Teleperformance

Hiring for Customer Service - Voice Process - Day Shift - Banking Process

Looking for immediate joiners

On Role: Customer Service associate - Handling the banking related queries of the customers via calls

Freshers & experienced can apply

Mandatory: Speaking in Good English + Hindi

Qualification: Any Degree (UG & PG) can apply

Day Shifts only

6 days working

Salary for both Freshers & experienced - 25K CTC + Attractive Incentives

Work Location: Ambit IT Park, Ambattur, Chennai.

IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP

We're Hiring | Captive Unit Chennai

Job Details:

• International Voice Process
• Location: Chennai
• Shift: UK Rotational
• Work Days: 5 Days a Week
• Experience Required:

1-3 Years Package up to 6.5 LPA

3+ Years Package up to 7.5 LPA

Requirements:

• International Voice Experience is mandatory
• Graduate in any discipline
• Excellent communication skills

Interested Candidates: Reach out at or Share your CV