214 Customer Service Professionals jobs in Chennai
Customer Service
Posted today
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Job Description
- Building and maintaining relationships with customers.
- Escalation handling.
- Data Management.
- Regular follow-up with customers.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Follow-up with clients for annual maintenance contract & Upselling of AMCs.
- Weekly/monthly/quarterly report generation based on the KPIs.
- Keeping customers updated on the latest stage of progress of their order.
- Getting Referrals, Reviews, Video/Audio testimonials.
**Key Skills**
- Excellent communication skills in English Hindi & Kannada.
- Good relationship management and networking skills.
- Pleasing personality with the ability to understand client needs and also execute the same.
- Enjoys working in a highly charged environment.
- Well versed in MS Office
- Excel/Word/PowerPoint.
Perks and Benefits
- Excellent salary package.
- Training and full support that can offer you the knowledge and confidence needed for greatness.
- Amazing growth prospects and upward mobility to build an empire within our fine progressive organization.
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Chennai - , Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- voice process: 1 year (preferred)
- semi voice process: 1 year (preferred)
**Speak with the employer**
Customer Service
Posted today
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Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Preferred skills
- Excellent communication in English,Tamil,Malayalam
- Should have proficiency in MS Excel
- Ebility to prioritize, multitask and manage time effectively
**Salary**: ₹9,755.60 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
- Malayalam (required)
Shift availability:
- Day Shift (required)
Willingness to travel:
- 25% (preferred)
**Speak with the employer**
+91-XXX
Customer Service
Posted today
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**Position**: Customer Service - Home and Kitchen Appliances
**Experience Required**: 2-3 years in Home and Kitchen Appliances Industry: Home Kitchen Appliances
**Salary**:30K-35K
**Job Location**: Chennai - T Nagar
- Allocate service requests to experts.
- Schedule service requests and customer appointments.
- Update pending service requests.
- Report service requests from experts and follow up on pending calls.
- Follow up with service partners for cases of SLA breaches.
- Responsible for key performance indicators: a. NPS b. D2 resolution c. Slot adherence d. Productivity of service experts
**Job Types**: Full-time, Fresher
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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Customer Service
Posted today
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Job Description
**Job location-Ayanambakkam, Chennai.**
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
Customer Service Representative
Posted 4 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
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Customer Service Specialist
Posted today
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Job Description
Responsibilities:
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
- Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores
- Should posses basic banking knowledge on credit cards & retail bank
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- Should have worked on Customer service teams with complete hands on handling real time customers in international process
- Should posses excellent written communication skills with service attitude
- Should be able to multi task – handling more than 4-5 customers all through the day
- Should have exposure to CX metrics – Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.,
- Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
- Applies professional attitude and image for all internal and external customers
- Should possess good analytical & problem solving skills
- Night shifts/ graveyard shifts only with weekdays offs - Mandatory rotation once in 4months within night/grave yard shift – No day shifts at all
Qualifications:
- 3-5 years of customer service experience, handling real time customers in international process (US & UK)
- Sound Communication skills with service attitude
- Excellent written communication skills with service attitude (30 WPM – typing speed: 90% accuracy)
- Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Strong problem-solving skills. Keen eye for detail
- Attitude to Learning, Self-discipline & willingness to take initiative
- Work in graveyard shift & rotational offs shifts
Preferences:
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented, highly motivated, Self-driven & result oriented
Shift of operations:
- Night shifts/graveyard shifts with a 5 day work week (with weekdays offs)
- Mandatory rotation once in 4months within night shifts/grave yard shift
Customer Service Representative
Posted today
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Job Overview:
We are looking for a skilled Customer Service Executives with a minimum of 1 year of experience in an international call centre. The ideal candidate will possess excellent communication skills in English, proven upselling capabilities, and preferred experience in the telecom domain. This role requires the flexibility to undertake a 2-week night shift training, with the position transitioning to a permanent day shift and availability on weekends.
Key Responsibilities:
- Customer Relations: Engage with customers over inbound and outbound calls to address inquiries and resolve issues quickly and effectively.
- Communication Excellence: Provide clear, courteous, and efficient communication with customers to ensure high levels of satisfaction.
- Product Promotion: Leverage upselling techniques to promote and sell additional telecom services or products.
- Issue Resolution: Analyze and resolve customer issues diligently, escalating to higher management when necessary.
- Documentation: Maintain precise and detailed records of customer interactions.
- Adaptable Training: Successfully complete a 2-week night shift training focused on product knowledge and customer service excellence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Requirements:
- Experience: At least 1 year in an international call centre environment, preferably in the telecom sector.
- Language: Fluency in English with excellent communication skills.
- Skills: Strong upselling and customer handling skills.
- Shift Flexibility: Willingness to work night shifts during the initial training period of two weeks, with a transition to permanent day shifts post-training. Weekend availability is essential.
- Quick Joiner: Immediate joining capability is required.
Desired candidate profile
- Both male and female candidates can apply
- Experience in international voice will be added advantage.
- Should be willing to work in day shift and rotational week off.
- Immediate joining will be given first preference
Benefits:
- Competitive compensation and benefits package.
- Professional development and career growth opportunities.
- Inclusive and dynamic work environment.
- Attendance bonus
Job Location : Chennai, Nungambakkam
Education : UG/PG: Any Graduate
Job type - full time
Application Process:
Enthusiastic candidates ready to make an immediate impact are encouraged to send their resumes to
Email :
Whatsapp Resume to
Please include "Customer Service Executive Application" in the email subject line.
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Customer Service Representative
Posted 2 days ago
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Job Description
Walk in Interview _ Freshers _Voice Process & Non-Voice process
HCLTech Chennai, Tamil Nadu, India (On-site)
WALK-IN interview at HCLTECH-FRESHER 11AM to 2PM on 2nd & 3rd September 25_ Sholinganallur ELCOT campus.
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode: Face to Face Interview.
Time: 11:00 AM To 2PM
Interview Date: 2nd & 3rd September 25
Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.
Contact HR: Freddy
Desired Candidate Profile
Candidate with Good Communication Skills.
FRESHERS: Graduation that are not eligible (NO B.E/B.Tech/Engineering/Tech Graduates/Msc CS)
(MBA 2025,MA 2025,MSC 2025,M.com 2025) are also eligible to apply
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary - Best in industry
6. Shift - Flexible with any shifts (Night)
Do not carry Laptops for interview
Regards
HR Team
Customer Service Representative
Posted 2 days ago
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Job Description
HCLTech _ Hiring _Voice process Bangalore
FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc)
Skill Highlight: Must possess Excellent Communication Skills both Verbal & Written.
Work location : Whitefield Bangalore
Contact HR: Monica Celeen G
Candidates can share your profiles - with below given details.
Name:
Mobile No:
Email Id:
Freshers Yes / No:
Qualification:
Night shift Yes / No:
Current Location:
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Good communication skills (verbal and written)
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
4) Attention to detail and ability to follow processes
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Customer Service Representative
Posted 2 days ago
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Job Description
HCLTECH- Walk in Drive Interview on _ Freshers_ Voice Process Healthcare
Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High
Road, Sholinganallur, Chennai -
Date:
Timing - 11AM to 2.30 PM
Work Location: ( Chennai 5 days WFO)
Department: Fresher
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)
Contact Person- Monica Celeen HR
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 10th Sep 25 (11 AM to 2.30 PM):
Walk in Venue:
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,
Sholinganallur,
Chennai -