411 Customer Service Representative jobs in Chennai
Customer Service Representative
Posted 4 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
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Customer Service Representative
Posted today
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Job Overview:
We are looking for a skilled Customer Service Executives with a minimum of 1 year of experience in an international call centre. The ideal candidate will possess excellent communication skills in English, proven upselling capabilities, and preferred experience in the telecom domain. This role requires the flexibility to undertake a 2-week night shift training, with the position transitioning to a permanent day shift and availability on weekends.
Key Responsibilities:
- Customer Relations: Engage with customers over inbound and outbound calls to address inquiries and resolve issues quickly and effectively.
- Communication Excellence: Provide clear, courteous, and efficient communication with customers to ensure high levels of satisfaction.
- Product Promotion: Leverage upselling techniques to promote and sell additional telecom services or products.
- Issue Resolution: Analyze and resolve customer issues diligently, escalating to higher management when necessary.
- Documentation: Maintain precise and detailed records of customer interactions.
- Adaptable Training: Successfully complete a 2-week night shift training focused on product knowledge and customer service excellence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Requirements:
- Experience: At least 1 year in an international call centre environment, preferably in the telecom sector.
- Language: Fluency in English with excellent communication skills.
- Skills: Strong upselling and customer handling skills.
- Shift Flexibility: Willingness to work night shifts during the initial training period of two weeks, with a transition to permanent day shifts post-training. Weekend availability is essential.
- Quick Joiner: Immediate joining capability is required.
Desired candidate profile
- Both male and female candidates can apply
- Experience in international voice will be added advantage.
- Should be willing to work in day shift and rotational week off.
- Immediate joining will be given first preference
Benefits:
- Competitive compensation and benefits package.
- Professional development and career growth opportunities.
- Inclusive and dynamic work environment.
- Attendance bonus
Job Location : Chennai, Nungambakkam
Education : UG/PG: Any Graduate
Job type - full time
Application Process:
Enthusiastic candidates ready to make an immediate impact are encouraged to send their resumes to
Email :
Whatsapp Resume to
Please include "Customer Service Executive Application" in the email subject line.
Join our team and make a difference in the customer service landscape!
Customer Service Representative
Posted 2 days ago
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Job Description
Walk in Interview _ Freshers _Voice Process & Non-Voice process
HCLTech Chennai, Tamil Nadu, India (On-site)
WALK-IN interview at HCLTECH-FRESHER 11AM to 2PM on 2nd & 3rd September 25_ Sholinganallur ELCOT campus.
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode: Face to Face Interview.
Time: 11:00 AM To 2PM
Interview Date: 2nd & 3rd September 25
Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.
Contact HR: Freddy
Desired Candidate Profile
Candidate with Good Communication Skills.
FRESHERS: Graduation that are not eligible (NO B.E/B.Tech/Engineering/Tech Graduates/Msc CS)
(MBA 2025,MA 2025,MSC 2025,M.com 2025) are also eligible to apply
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary - Best in industry
6. Shift - Flexible with any shifts (Night)
Do not carry Laptops for interview
Regards
HR Team
Customer Service Representative
Posted 2 days ago
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Job Description
HCLTech _ Hiring _Voice process Bangalore
FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc)
Skill Highlight: Must possess Excellent Communication Skills both Verbal & Written.
Work location : Whitefield Bangalore
Contact HR: Monica Celeen G
Candidates can share your profiles - with below given details.
Name:
Mobile No:
Email Id:
Freshers Yes / No:
Qualification:
Night shift Yes / No:
Current Location:
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Good communication skills (verbal and written)
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
4) Attention to detail and ability to follow processes
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Customer Service Representative
Posted 2 days ago
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HCLTECH- Walk in Drive Interview on _ Freshers_ Voice Process Healthcare
Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High
Road, Sholinganallur, Chennai -
Date:
Timing - 11AM to 2.30 PM
Work Location: ( Chennai 5 days WFO)
Department: Fresher
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)
Contact Person- Monica Celeen HR
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 10th Sep 25 (11 AM to 2.30 PM):
Walk in Venue:
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,
Sholinganallur,
Chennai -
Customer Service Representative
Posted 2 days ago
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Job Description
HCLTECH- Walk in Drive Interview on 26th Aug & 27th Aug Freshers_ Voice Process
Walkin Drive Location: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High
Road, Sholinganallur, Chennai -
Date: 26th Aug to 27th Aug
Timing - 11AM to 2.30 PM
Work Location: ( Chennai 5 days WFO)
Department: Fresher
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree
Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)
Contact Person- Monica Celeen G
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
1) Excellent Communication
2) willingness to work from office - all 5days
3) willingness to work in US Hrs (Night Shift)
Walk in date: 26th Aug to 27th Aug (11 AM to 2.30 PM):
Walk in Venue:
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,
Sholinganallur,
Chennai -
Customer Service Representative
Posted 2 days ago
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Job Description
Dear Candidate,
Good day !
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : Engineer L1 - Customer Service Rep
Experience : 1 – 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Technical skills:
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data.
- Skill in reviewing, proofing and verifying data.
- Able to learn new concepts quickly.
- Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver.
- Knowledge of basic computer operations.
- Strong organizational skills.
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
DESIRED PROFILE:
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
- Skill in reviewing, proofing and verifying data
- Able to learn new concepts quickly
- Comfortable working with limited supervision in a fast-paced environment
- A creative problem-solver
- Knowledge of basic computer operations
- Strong organizational skills
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
- Prior experience with Microsoft Office a plus
- Prior experience with salesforce.com a plus
Diversity, Equality & Inclusion:
- Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
- Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
- We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
- We never request for fees for any purpose during or after the hiring process
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Customer service representative
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Customer service representative
Posted today
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Customer service representative
Posted today
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