What Jobs are available for Customer Service Representative in Delhi?

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The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.
The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Advanced understanding of managed services, including infrastructure, cloud, security, and support
+ Advanced proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Advanced familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail.
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Advanced demonstrated experience in a managed services and/or support services environment.
+ Advanced demonstrated experience in managed services - service delivery and client management.
+ Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Advanced demonstrated experience in monitoring contract performance.
+ Advanced demonstrated experience in managing service delivery projects for clients.
+ Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Delhi, Delhi, IN . This role offers a hybrid work model, blending the benefits of remote flexibility with essential in-office collaboration. As a Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your mission is to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience and fostering strong customer relationships. You will handle a wide range of issues, from basic inquiries about products and services to complex troubleshooting and issue resolution. The ability to understand customer needs, empathize with their situations, and provide clear, concise, and helpful solutions is paramount. This role requires a proactive approach to identifying potential customer pain points and contributing to service improvements. You will work closely with other departments, such as sales and technical support, to ensure a seamless customer journey. Strong problem-solving skills, a positive attitude, and the ability to remain calm and professional under pressure are essential. We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and are eager to learn and grow within a supportive team environment. Your contributions will be vital in maintaining our client's reputation for outstanding customer care.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and help customers use specific features or services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Gather customer feedback and share insights with relevant teams to improve products and services.
• Adhere to company service standards and provide an exceptional customer experience.
• Assist in training new team members on support processes and best practices.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and CRM systems.
• A patient and empathetic demeanor, with a genuine desire to help customers.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

Our client, a fast-growing FinTech company providing innovative financial solutions, is looking for an experienced and empathetic Customer Support Lead to join their team in Delhi, Delhi . This hybrid role offers the perfect balance of remote work flexibility and in-office collaboration, allowing you to lead and inspire a team dedicated to providing exceptional customer service. You will be responsible for managing the day-to-day operations of the customer support department, ensuring prompt and effective resolution of customer inquiries and issues, and driving continuous improvement in customer satisfaction.

Key Responsibilities:

• Lead, mentor, and manage a team of customer support representatives, providing training, coaching, and performance feedback.
• Oversee the daily operations of the customer support function, ensuring efficient and timely handling of customer inquiries via phone, email, chat, and other channels.
• Develop and implement customer support policies and procedures to enhance service quality and customer satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies to improve them.
• Handle escalated customer issues and complaints, resolving them effectively and professionally.
• Collaborate with other departments, such as Product and Engineering, to identify and address root causes of recurring customer issues.
• Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
• Ensure the team is well-trained on products, services, and support tools.
• Contribute to the selection and implementation of customer support technologies and software.
• Analyze customer feedback and support trends to identify areas for product and service improvement.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.
• Participate in hiring and onboarding new customer support team members.
• Represent the voice of the customer within the organization.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a customer support team.
• Excellent problem-solving, conflict resolution, and de-escalation skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) and CRM systems.
• Exceptional written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A customer-centric mindset with a passion for delivering outstanding service.
• Experience in the FinTech industry is a strong advantage.
• Flexibility to work a hybrid schedule, balancing remote and in-office responsibilities.

Join our client and be a key player in shaping their customer experience, leading a dedicated team towards excellence.

Join a growing team as a Customer Support Lead in Delhi, Delhi, IN . This pivotal role involves overseeing the daily operations of the customer service department, ensuring exceptional service delivery and customer satisfaction. You will be responsible for managing a team of customer support representatives, providing training, setting performance goals, and conducting performance reviews. Key duties include handling escalated customer issues, developing and implementing customer service policies and procedures, analyzing customer feedback to identify areas for improvement, and collaborating with other departments to resolve customer concerns effectively. The ideal candidate will possess a Bachelor's degree, at least 3-5 years of experience in customer service, with at least 1-2 years in a supervisory or leadership role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency in customer relationship management (CRM) software and standard office applications is required. You should be adept at motivating and guiding a team, fostering a positive and productive work environment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced setting. We are looking for an individual who is passionate about customer advocacy and committed to exceeding customer expectations. The opportunity is located in the heart of India's capital, Delhi, Delhi, IN , offering a stimulating work environment. This role allows for a hybrid work model, providing flexibility while maintaining team collaboration. We offer a competitive compensation package, opportunities for career advancement, and a chance to make a real difference in our customers' experience. Be the voice of our customer and lead our support team to new heights in Delhi, Delhi, IN .

Our client is seeking a motivated and customer-focused Customer Support Lead to manage their support operations. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. The Lead will be responsible for overseeing a team of customer support representatives, ensuring efficient issue resolution, and maintaining high levels of customer satisfaction. This role is based in the office and requires active participation in team management and client interaction.

Responsibilities:

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Ensure timely and effective resolution of customer inquiries, complaints, and technical issues through various channels (phone, email, chat).
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor customer support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Train new team members on support processes, product knowledge, and customer service best practices.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments (e.g., product, sales) to address customer feedback and improve product offerings.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Ensure the team adheres to service level agreements (SLAs).
• Foster a positive and supportive team environment.

This is an on-site position located in Delhi, Delhi, IN . A minimum of 4 years of experience in customer support, with at least 2 years in a supervisory or lead role, is required. Demonstrated experience in managing a customer support team and improving customer satisfaction metrics is essential. Excellent problem-solving, communication, and interpersonal skills are critical. Proficiency in customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is necessary. The ability to motivate and lead a team, handle stressful situations calmly, and provide exceptional customer service is paramount. A Bachelor's degree in a relevant field is preferred. This role demands a candidate who is dedicated to customer success and possesses the leadership qualities to guide a support team effectively.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Delhi, Delhi, IN . This role operates on a hybrid model, allowing for a balance of in-office and remote work. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and live chat. Your goal will be to resolve customer inquiries, troubleshoot issues, and provide information about products and services, ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, patience, and a genuine desire to help others. Strong problem-solving abilities and the capacity to understand and articulate technical or service-related information clearly are essential. You will be trained on our client's specific products and services, and a thorough understanding of customer service best practices is expected. This role requires the ability to multitask, manage time effectively, and maintain a calm and professional demeanor, even in challenging situations. You will work closely with other departments to escalate complex issues and contribute to improving overall customer satisfaction. Proficiency in using customer support software and CRM systems is a plus. This is an excellent opportunity for individuals passionate about customer service to make a real impact and grow their careers in a supportive environment.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Escalate complex issues to appropriate departments or senior support staff.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries and issues to management.
• Contribute to the development of FAQs and customer support knowledge base articles.
• Ensure customer satisfaction by delivering exceptional service.
• Adhere to all company policies and procedures regarding customer support.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Manage multiple customer interactions simultaneously while maintaining quality.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM or helpdesk software is advantageous.
• Ability to remain calm and professional under pressure.
• Strong multitasking and time management skills.
• Empathy and a customer-centric approach.
• Ability to work effectively in a hybrid work model.

Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Delhi, Delhi, IN**. This hybrid role offers a dynamic blend of remote flexibility and in-office collaboration, allowing you to contribute effectively while maintaining a healthy work-life balance. As a Customer Support Specialist, you will be the primary point of contact for our valued customers, providing exceptional assistance and resolving inquiries across various communication channels, including phone, email, and chat. Your responsibilities will include troubleshooting technical issues, guiding customers through product features, processing orders and returns, and escalating complex problems to appropriate departments. We are looking for individuals with outstanding communication skills, a patient demeanor, and a genuine desire to help others. The ideal candidate will possess excellent problem-solving abilities and a keen eye for detail, ensuring accurate and timely resolution of all customer concerns. You will be trained extensively on our product suite and support systems, empowering you to deliver top-tier service. This role requires a strong work ethic, the ability to adapt to changing priorities, and a commitment to upholding our company's reputation for exceptional customer care. In-office days will be focused on team training, collaborative problem-solving sessions, and client interactions, while remote days allow for focused individual work and enhanced flexibility. Join a supportive team environment where your contributions are valued, and opportunities for professional development and growth are abundant. If you are passionate about delivering outstanding customer experiences and thrive in a hybrid work setting, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges with attention to detail.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide solutions that meet those needs.
• Contribute to team goals and departmental objectives.
• Provide feedback on customer service trends and product issues to management.
• Maintain a high level of customer satisfaction through proactive and empathetic support.
• Participate in team meetings, training sessions, and collaborative problem-solving activities.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work both independently and as part of a hybrid team.
• Familiarity with (Specific industry product/service) is a plus.
• Strong typing skills and computer proficiency.

Our client is looking for an empathetic and efficient Customer Support Specialist to provide outstanding service to their valued customers from the comfort of their homes. This fully remote role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be the primary point of contact for customers, offering timely and accurate solutions to their queries. Key responsibilities include actively listening to customer concerns, diagnosing problems, providing clear explanations, and escalating complex issues to the appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely. Strong problem-solving abilities and a patient, customer-centric approach are essential. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with customer relationship management (CRM) software is a plus. You should be comfortable working independently and managing your time effectively in a remote setting. A reliable internet connection and a dedicated workspace are required. If you are passionate about helping others and thrive in a fast-paced environment, this is a fantastic opportunity to build a rewarding career in customer service. Our client offers comprehensive training and ongoing support to ensure your success.

Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Delhi, Delhi, IN . This role is integral to ensuring customer satisfaction by providing timely and effective assistance. The Customer Support Specialist will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and courteous manner. You will troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary. Maintaining accurate records of customer interactions, transactions, comments, and complaints is crucial. The Specialist will also educate customers on product features and benefits, and gather customer feedback to help improve services.

The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. Proficiency in using customer support software and a familiarity with CRM systems are beneficial. You should be a team player with a strong work ethic and a commitment to providing outstanding customer service. The ability to learn new products and services quickly is also important.

This role involves actively listening to customer needs, identifying solutions, and ensuring a positive customer experience. You will contribute to building customer loyalty and retention by delivering consistently high-quality support. We are looking for individuals who are passionate about helping others and are dedicated to exceeding customer expectations. This is an in-office position located in Delhi, Delhi, IN , fostering a collaborative team environment.