359 Customer Service Representatives jobs in Ahmedabad

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Sikich is seeking Accounting Analysts with 3-5 years of experience. Candidates must be computer literate with prior experience in US GAAP general accounting and financial statement preparation.

About the firm:

Sikich ( ) is a global company specializing in technology enabled-professional services. Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.

Job Responsibilities:

• Performing daily accounting activities including AP management & AR management
• Creating and sending invoices for clients
• Managing payroll for clients
• Performing monthly close activities
• Preparing financial statements
• Creation and management of reports, budgets, cash-flow models, and supplemental reports
• Preparation of sales and payroll tax returns
• Development of one-on-one relationships with US-based project leads
• Ensuring that reports sent to clients are accurate and sent within scheduled timeframes
• Drive quality project deliverables
• Progressively enhance leadership skills and guide Associates on delivery work
• Participate in Training and Development to hone skills of peers and self

Requirements for Successful Candidate:

• Bachelor’s Degree in Accounting, Master’s Degree in Accounting is a plus
• Self-motivated with strong work ethic
• Organizational skills to provide client reports within scheduled time frames
• Proactive approach to accuracy and attention to detail
• Knowledge of QuickBooks™ and other US accounting systems
• Proficiency in intermediate Microsoft Excel and MS Office
• Strong interpersonal and communication skills
• Possesses a combination of both problem-solving and innovation skills to attend to several technical production challenges

Benefits of being a part of the team

Family Health Insurance including parents

Life & Accident Insurance

Maternity/paternity leave

Performance-based incentives

Referral Bonus program

Exam Fee Reimbursement Policy

Indian festival holidays

5 days working week

Meals facility

Doctor's consultation

Sikich is seeking Accounting Analysts with 3-5 years of experience. Candidates must be computer literate with prior experience in US GAAP general accounting and financial statement preparation.

About the firm:

Sikich ( ) is a global company specializing in technology enabled-professional services. Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.

Job Responsibilities:

• Performing daily accounting activities including AP management & AR management
• Creating and sending invoices for clients
• Managing payroll for clients
• Performing monthly close activities
• Preparing financial statements
• Creation and management of reports, budgets, cash-flow models, and supplemental reports
• Preparation of sales and payroll tax returns
• Development of one-on-one relationships with US-based project leads
• Ensuring that reports sent to clients are accurate and sent within scheduled timeframes
• Drive quality project deliverables
• Progressively enhance leadership skills and guide Associates on delivery work
• Participate in Training and Development to hone skills of peers and self

Requirements for Successful Candidate:

• Bachelor’s Degree in Accounting, Master’s Degree in Accounting is a plus
• Self-motivated with strong work ethic
• Organizational skills to provide client reports within scheduled time frames
• Proactive approach to accuracy and attention to detail
• Knowledge of QuickBooks™ and other US accounting systems
• Proficiency in intermediate Microsoft Excel and MS Office
• Strong interpersonal and communication skills
• Possesses a combination of both problem-solving and innovation skills to attend to several technical production challenges

Benefits of being a part of the team

Family Health Insurance including parents

Life & Accident Insurance

Maternity/paternity leave

Performance-based incentives

Referral Bonus program

Exam Fee Reimbursement Policy

Indian festival holidays

5 days working week

Meals facility

Doctor's consultation