87 Customer Service Representatives jobs in Ambattur

ROLES & RESPONSIBILITIES:

 To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.

 To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).

 To ensure that the data entry in FRS is captured as per the voice of the customer.

 Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.

 To understand the rightness of the transaction executed in the account across all the channels.

 To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.

 To amicably handle the customer.

 To use appropriate rebuttals while on call.

 Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.

 To ensure all compliance metrics are strictly adhered without any deviation.

 To meet the set target. 

Direct Walk in Interview - Us Voice process (Contract to Hire)

Customer Experience Executive (US Shift)

Core Duties and Responsibilities

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

• Excellent communication skills; Strong phone and verbal communication skills along with active listening
• Proven experience in a customer support role
• Meeting targets for accuracy, quality, volume and agreed service levels
• Familiarity with CRM systems and practices
• Basic understanding of data protection principles and knowledge in AML
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Adherence to procedures and regulations.
• Demonstrate willingness to contribute to team beyond own immediate tasks

Eligibility Criteria

Minimum 1 year experience in Customer Support Voice

Experience up to 1-5 years only

Relieving documents mandatory

Walk in Date - 15-Oct-25 to 24-Oct-25

Time - 02:00 PM to 04:00 PM

Venue

Equiniti India Pvt Ltd

Address: Block 10, 8th floor, DLF IT Park1/124, Mt Poonamalle High Road , RamapuramChennai, Tamil Nadu

Note : This role is US Night shit (6 months Contractual role)

Greetings from Teleperformance!

Hiring for Customer Service - Voice Process - Day Shift - Banking Process

Looking for immediate joiners

On Role: Customer Service associate - Handling the banking related queries of the customers via calls

Freshers & experienced can apply

Mandatory: Speaking in Good English + Hindi

Qualification: Any Degree (UG & PG) can apply

Day Shifts only

6 days working

Salary for both Freshers & experienced - 25K CTC + Attractive Incentives

Work Location: Ambit IT Park, Ambattur, Chennai.

IF YOU ARE INTERESTED IN THIS JOB PLEASE SEND YOUR RESUME IN WHATSAPP HR SUNDARI

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, including technical problems and service requests.
• Guide customers through product features and functionalities.
• Escalate complex issues to appropriate teams or management when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Process service requests, returns, and cancellations efficiently.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience (1-3 years) in a customer support or customer service role.
• Excellent verbal and written communication skills in English and Tamil.
• Strong active listening and empathy skills.
• Proficiency in using computers, common software, and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a positive attitude when handling difficult customer situations.
• A strong desire to help customers and provide excellent service.
• Ability to work independently and as part of a team.

We are seeking a Customer Support Executive to handle communication with our Australian clients. The ideal candidate will manage inbound and outbound interactions, handle order-related queries, and drive customer satisfaction through proactive follow-up and relationship management.

Handle inbound and outbound calls/emails from Australian customers.

Manage order inquiries , provide accurate information, and ensure prompt resolution.

Follow up on sales orders, pending payments, and customer feedback.

Convert customer inquiries into sales opportunities through consistent engagement.

Coordinate with internal teams for smooth order processing and timely delivery.

Achieve monthly and quarterly sales targets as assigned.

Maintain customer satisfaction and ensure service excellence.

Minimum 2 years of experience in an international voice process (preferably Australian shift).

Excellent English communication skills – both verbal and written.

Strong analytical and problem-solving abilities.

Bachelor’s Degree or Diploma (required).

Ability to work in early morning shifts (4:00 AM – 1:00 PM IST) .

Salary: ₹30,000 per month (negotiable based on experience)

Benefits: Provident Fund (PF) & Medical Insurance

Opportunity to work with an international client base .

Supportive and growth-oriented work environment.

Exposure to global business communication and sales processes.

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Job title : Assistant Manager - Customer Support 

Location : Chennai

Roles and responsibilities

Lead the daily operations of the customer support team, ensuring prompt and effective resolution of customer queries.

Supervise, mentor, and train team members to maintain high service standards and continuous professional development.

Act as the escalation point for complex or unresolved customer issues, ensuring satisfactory resolutions.

Develop, implement, and refine customer support processes, policies, and best practices.

Monitor key performance indicators (KPIs) and generate regular reports to track team productivity and service quality.

Collaborate with cross-functional teams such as Sales, Marketing, and Product to align customer feedback with business improvements.

Identify areas for improvement in customer service delivery and recommend innovative solutions.

Ensure compliance with company standards and industry regulations, maintaining customer data privacy and security.

Oversee the integration and effective use of customer support tools and technologies.

Foster a positive, customer-centric culture while continuously striving to enhance overall customer satisfaction and loyalty.

Handle inbound and outbound communication with Australian customers via phone and email.

Manage order-related queries and provide proactive customer support.

Convert inquiries into sales through follow-up and relationship management.

Ensure timely follow-up on sales orders and payment collection from clients.

Meet monthly and quarterly sales targets set by the management.

Working Hours: 4:00 AM – 1:00 PM IST (Monday to Friday)

Holidays: Saturday, Sunday & Australian Public Holidays

Head – India Operations

Minimum 2 years of experience in an international voice process (preferably Australian shift).

Strong analytical skills and problem-solving abilities.

Excellent communication skills with a strong command of English (verbal & written).

Must hold a Bachelor's Degree or Diploma.

Salary: ₹30,000 per month (Negotiable based on experience and profile)

Benefits: Provident Fund (PF) & Medical Insurance