227 Customer Service Representatives jobs in Ambattur

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

About I-PAC:

I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.

About the role:

The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.

Job Responsibilities:

• Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.
• Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.
• Design and implement training programs to enhance team members' skills, knowledge, and performance.
• Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.
• Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.
• Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.
• Manage team scheduling and staffing, ensuring optimal coverage during operational hours.
• Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.

Required Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.
• Strong communication skills, both verbal and written.
• Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.
• In-depth understanding of contact centre operations and key performance metrics.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Adaptable and flexible, able to manage changing business needs effectively.
• Capacity to perform efficiently in a fast-paced, dynamic environment.
• Fluent in Tamil and Malayalam

About I-PAC:

I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.

About the role:

The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.

Job Responsibilities:

• Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.
• Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.
• Design and implement training programs to enhance team members' skills, knowledge, and performance.
• Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.
• Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.
• Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.
• Manage team scheduling and staffing, ensuring optimal coverage during operational hours.
• Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.

Required Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.
• Strong communication skills, both verbal and written.
• Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.
• In-depth understanding of contact centre operations and key performance metrics.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Adaptable and flexible, able to manage changing business needs effectively.
• Capacity to perform efficiently in a fast-paced, dynamic environment.
• Fluent in Tamil and Malayalam

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.