123 Customer Service Representatives jobs in Coimbatore

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Job Title: Senior Account Manager

Location: Delhi NCR (Full-Time)

Experience: 4–8 years in client servicing, brand management, or integrated marketing roles (agency background preferred)

Department: Client Strategy & Servicing

About Mad Men Marketing

At Mad Men Marketing , we partner with India’s leading brands like Dabur, Haldiram’s, India Gate, and Vi-John , delivering campaigns that blend creativity, culture, and technology . We’re not just an agency; we’re a full-spectrum brand ecosystem , spanning creative strategy, content production, influencer marketing (Madly Talented ), and AI-driven innovation (Mad EnAible ).

We believe in building campaigns that create lasting brand love and measurable impact , and our account management team is at the very heart of this promise.

About the Role

As a Senior Account Manager , you’ll be the strategic partner and trusted advisor to our clients. You’ll manage key brand relationships, oversee campaign execution, and collaborate with creative and strategy teams to ensure the work not only meets but exceeds expectations.

You’ll play a dual role: client champion within the agency, and agency ambassador with the client —driving growth, building trust, and ensuring seamless delivery across multiple verticals.

Key Responsibilities

• Lead and manage relationships with senior clients across FMCG, lifestyle, and consumer brands
• Understand client objectives deeply and translate them into actionable strategies for creative and media teams
• Oversee end-to-end campaign delivery: from briefing and creative development to production, execution, and reporting
• Collaborate with internal divisions (Mad Men Productions, Madly Talented, Mad EnAible ) to deliver integrated solutions
• Manage account P&L, budgets, and financial tracking for assigned clients
• Proactively identify opportunities for business growth, new campaign ideas, and cross-sell opportunities
• Mentor and guide junior account executives and managers on day-to-day servicing
• Ensure client satisfaction through clear communication, timely delivery, and proactive problem-solving
• Stay on top of industry trends, competitor moves, and cultural shifts to keep clients future-ready

What We’re Looking For

• 4–8 years of experience in account management / client servicing (agency side experience preferred)
• Strong understanding of integrated marketing (creative, digital, social, influencer, and production workflows)
• Proven ability to manage large accounts, multiple stakeholders, and complex campaign timelines
• Excellent communication and presentation skills—confident in C-suite discussions
• Commercial acumen with experience in managing budgets, forecasting, and account growth
• A solutions-first mindset with strong problem-solving and relationship-building skills
• Leadership skills—able to manage, motivate, and grow junior account teams

What You’ll Get at Mad Men

• Opportunity to manage flagship Indian brands with nationwide impact
• Exposure to AI-powered marketing, influencer-first campaigns, and large-scale productions
• A collaborative, high-energy culture that values creativity and results equally
• Leadership opportunities with direct client visibility and decision-making autonomy
• The chance to shape not just campaigns, but client partnerships and brand legacies

Are you ready to lead iconic brands into their next big chapter?

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

We are looking for an experienced Client Engagement Partner to manage and grow relationships with our key enterprise clients. In this senior role, you will act as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.

Responsibilities:

• Own and manage relationships with a portfolio of enterprise clients.
• Understand client strategies, challenges, and technical environments to deliver tailored solutions.
• Lead onboarding, executive reviews, and strategic planning sessions.
• Represent the client internally by working closely with Product, Engineering, Sales, and Customer Success.
• Conduct executive-level discussions and align solutions with client objectives.
• Use data, KPIs, and market insights to provide recommendations and measurable value.
• Identify opportunities for growth through upselling, cross-selling, and expansion.
• Translate client feedback into actionable improvements in products and services.
• Keep track of industry and technology trends to advise clients effectively.

Requirements

• 10+ years in account management, client success, or consulting within a technology environment.
• Experience managing complex, multi-stakeholder enterprise relationships.
• Knowledge of enterprise IT and cloud infrastructure (AWS, Azure, GCP).
• Strong communication, negotiation, and executive-level presentation skills.
• Proven ability to build trust and influence senior decision-makers.
• Proficiency in CRM systems (Salesforce, Zoho) and experience with data-driven engagement.
• Bachelor’s degree in Business/Technology; MBA is an advantage.

What we offer :

An opportunity to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.

• Process non-clinical transactions with a high degree of accuracy

• The process involves viewing documents on the screen, identifying, and capture of the right information on the right fields. The document types include prescriptions, lab reports, and imaging documents.

To be considered for this position, applicants need to meet the following qualification criteria:

• Graduates in any non-engineering courses. People who have completed a 3-year diploma course may also apply

• Basic typing (20 WPM) and good communication skills

• Willingness to work in different shift

• Preference will be given to healthcare BPO professionals with experience in non-voice processes, good typing, and interpersonal skills, along with a good overall performance track record

• We are also hiring fresh graduates as Assistant Client Partners.

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.