Client Support Specialist

Bhubaneswar, Orissa Scry AI

Posted 16 days ago

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Job Description

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift


Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.


Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.


Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.


Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.


Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.


Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.


What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.


Tip for candidates

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Client Support & Project Coordinator

Bhubaneswar, Orissa Trawlii

Posted 3 days ago

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Job Description

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Help Desk Engineer – L1

Bhubaneswar, Orissa Razileans

Posted 9 days ago

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Job Description

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


Working for international customer. Holidays as per sourcing country.


Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

  • Assign and manage support tickets using a ticketing system
  • Provide first-level IT support for:
  • Servers, firewalls, desktops, laptops, and peripherals
  • Network connections, printers, and Microsoft Office applications
  • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
  • Perform system administration and basic troubleshooting for Windows OS and applications
  • Linux server administration and troubleshooting (preferred but not mandatory)
  • Escalate unresolved issues to next-level support or hardware vendors
  • Handle other ad-hoc IT support tasks as needed


Requirements:

  • Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with ticketing tools and remote support software
  • Prior experience in a helpdesk or technical support role is advantageous
  • Strong problem-solving skills and the ability to work independently
  • Good verbal and written communication skills in English


Preferred Candidate Profile:

  • Based in Kollam
  • Self-driven with a customer-focused mindset
  • Comfortable working with international teams across time zones
  • Urgent Requirement, immediate joiners preferred
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Bhubaneswar, Orissa Concentrix

Posted today

Job Viewed

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Job Description

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Bhubaneshwar Rajmahal MLCP 4th & 5th Flrs
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Bhubaneswar, Orissa ₹900000 - ₹1200000 Y Protrainy

Posted today

Job Viewed

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Job Description

Job Title:
Customer Service and Product Executive

Company:
Protrainy

Location:
Patia, Bhubaneswar (Work from Office)

Employment Type:
Full-Time

About Protrainy

Protrainy is a growing EdTech and training solutions company, focused on delivering high-quality professional training programs for corporates, colleges, and individuals. We specialize in upskilling talent in the
construction and engineering domain
and bridging the gap between academia and industry.

Responsibilities:

  1. Research and Analysis: Conduct research on various topics related to civil engineering, construction, and infrastructure development.

  2. Content Creation: Develop high-quality content, including articles, blog posts, and social media posts, to support our marketing and product development efforts.

  3. Data Collection and Analysis: Gather and analyze data on market trends, customer needs, and competitor activity to support product development and marketing strategies.

  4. Product Development Support: Provide technical support to our product development team, including reviewing product designs, providing feedback, and suggesting improvements.

  5. Collaboration: Work closely with cross-functional teams, including marketing, sales, and product development, to ensure alignment and effective communication.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

751001 Bhubaneswar, Orissa ₹25000 Monthly WhatJobs

Posted 3 days ago

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Job Description

full-time
We are seeking a dedicated and empathetic Customer Service Representative to join our growing team in Bhubaneswar, Odisha, IN . This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to provide exceptional support to our valued customers. You will be the first point of contact for customer inquiries, handling a variety of issues including order tracking, product information, troubleshooting, and general support. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to resolving customer needs efficiently and effectively.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
  • Process customer orders, returns, and exchanges according to established procedures.
  • Maintain customer records by documenting interactions and updating account information.
  • Identify opportunities to improve the customer experience and provide feedback to management.
  • Adhere to service level agreements (SLAs) and quality standards.
  • Build rapport with customers and ensure a positive and satisfactory interaction.
  • Stay up-to-date with product knowledge and company updates.
  • Collaborate with team members to share best practices and support overall team goals.

Qualifications:
  • High school diploma or equivalent; some college coursework or a degree is preferred.
  • Previous experience in customer service or a related field is advantageous.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Patience, empathy, and a customer-centric attitude.
  • Proficiency in using computer systems and basic software applications.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Willingness to work a hybrid schedule, with a mix of remote and in-office shifts.
  • Team player with a positive attitude.
  • Adaptability and eagerness to learn.

This role is ideal for individuals who thrive on helping others and enjoy being part of a supportive team. Join us in delivering outstanding service and building lasting customer relationships.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Bhubaneswar, Orissa Busibud Solutions Private Ltd

Posted 3 days ago

Job Viewed

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Job Description

**About Us:**
We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.
**Role Overview:**
As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment.
**Key Responsibilities:**
* Assist customers by responding to queries through email and live chat
* Provide accurate information and ensure a positive customer experience
* Collaborate with the support team to achieve key performance goals
* Learn and adapt quickly to processes, tools, and customer needs
**What We’re Looking For:**
* Excellent written English with clear and professional communication
* Strong willingness to learn and build a career in customer support
* Availability to work **night shifts (part-time, remote)**
* Positive attitude, problem-solving mindset, and team spirit
**What We Offer:**
* Fully remote, part-time role
* On-the-job training and support to help you succeed
* Exposure to the SaaS industry and growth opportunities in a startup environment
If you’re ready to kick-start your career in customer support and are passionate about helping customers, we’d love to hear from you!
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

Bhubaneswar, Orissa TP

Posted 14 days ago

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Job Description

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate


Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

  • Manage inbound and outbound customer queries via voice/email/chat
  • Provide accurate information and resolve issues with empathy and professionalism
  • Maintain service quality and adhere to process guidelines
  • Document interactions and escalate unresolved concerns when necessary

Requirements:

  • Excellent verbal and written communication skills in English
  • Ability to work in rotational shifts (including night shifts)
  • Basic computer proficiency and typing skills
  • Freshers with strong communication are encouraged to apply
  • Must have a stable internet connection and quiet workspace
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Bhubaneswar, Orissa Gokool Digital

Posted 27 days ago

Job Viewed

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Job Description

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role


Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.


Key Responsibilities:


Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.


Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.


Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.


Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Ashok Nagar, Orissa Concentrix

Posted today

Job Viewed

Tap Again To Close

Job Description

Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile 

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• 0 to 3 years of relevant experience

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem-solving skills

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process.  We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.  
Learn more:

Location:

IND Bhubaneshwar Rajmahal MLCP 4th & 5th Flrs

Language Requirements:

Time Type:

Full time

This advertiser has chosen not to accept applicants from your region.
 

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