What Jobs are available for Customer Service Representatives in Cuttack?
Showing 66 Customer Service Representatives jobs in Cuttack
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹300000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a fast-paced tech startup, is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Bhubaneswar, Odisha, IN . This is a fantastic opportunity for an individual passionate about helping customers and resolving issues efficiently. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. The ideal candidate will possess excellent communication skills, patience, and a strong problem-solving aptitude. You will be responsible for troubleshooting technical issues, answering product-related inquiries, and ensuring customer satisfaction. This role requires a proactive approach to identifying and escalating complex problems, as well as contributing to the improvement of support processes and documentation. You will work within a supportive team environment and have opportunities for professional development. This position is critical to maintaining high levels of customer loyalty and ensuring a positive brand experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via multiple channels (phone, email, chat).
- Troubleshoot and resolve technical problems related to our products and services.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Strive to achieve high levels of customer satisfaction and retention.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively.
- A keen interest in technology and a willingness to learn.
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0
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹25000 Monthly
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in **Bhubaneswar, Odisha, IN**. This role is critical in ensuring customer satisfaction by providing timely and effective assistance. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services via phone, email, and live chat. Responsibilities include troubleshooting common technical problems, guiding customers through product usage, and escalating complex issues to higher support tiers when necessary. You will maintain accurate records of customer interactions and feedback in the CRM system. A key aspect of this role is to foster positive customer relationships and contribute to customer retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach. Strong problem-solving abilities and a keen attention to detail are essential. Previous experience in a customer service or helpdesk role is highly desirable. A Bachelor's degree or equivalent experience is preferred. You should be comfortable working in a fast-paced environment and be able to manage multiple tasks simultaneously. The ability to de-escalate tense situations and find satisfactory resolutions for customers is crucial. This is a fantastic opportunity to grow your career in customer service within a supportive team environment.
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1
Senior Customer Support Specialist
751001 Bhubaneswar, Orissa
₹350000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Bhubaneswar, Odisha, IN . This role offers a hybrid work model, allowing for a balance between in-office collaboration and remote flexibility. The ideal candidate will be passionate about delivering exceptional customer experiences and possess a deep understanding of technical support processes.
Key Responsibilities:
Key Responsibilities:
- Provide first-line and second-line technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex technical issues related to our client's software and hardware products.
- Escalate unresolved issues to appropriate technical teams or management, ensuring timely resolution.
- Maintain accurate and detailed records of customer interactions and troubleshooting steps in the CRM system.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
- Collaborate with product development and quality assurance teams to identify and report product defects or areas for improvement.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify trends in customer issues and recommend solutions to prevent future occurrences.
- Participate in cross-functional team meetings to discuss customer feedback and service improvements.
- Contribute to the continuous improvement of customer service processes and procedures.
- Proven experience (3+ years) in a customer service or technical support role, preferably within the tech industry.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with ITIL best practices is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive and customer-centric approach, with a genuine desire to help others.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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2
Senior Customer Support Lead
751001 Bhubaneswar, Orissa
₹55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Lead to manage and elevate their customer service operations in a fully remote environment. This pivotal role requires a leader who can provide exceptional support, resolve complex customer issues, and mentor a team of customer service representatives. You will be responsible for developing and implementing customer support strategies, improving response times, and ensuring customer satisfaction through various channels, including phone, email, and chat. The ideal candidate will possess excellent communication, problem-solving, and leadership skills, with a deep understanding of customer relationship management (CRM) systems and support best practices. This is a remote-first position, requiring strong self-discipline and the ability to foster a positive and productive team dynamic from afar.
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
- Develop and implement customer support policies, procedures, and standards.
- Manage inbound and outbound customer communications across multiple channels (phone, email, chat, social media).
- Resolve escalated customer issues and complaints promptly and professionally.
- Monitor key customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Analyze customer feedback and trends to provide insights to product and service teams.
- Ensure efficient use of CRM systems and other support tools.
- Develop and deliver training programs for customer support staff.
- Contribute to the development of knowledge base articles and support documentation.
- Collaborate with other departments to ensure a seamless customer experience.
- Handle administrative tasks related to team management and performance tracking.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing customer support teams, preferably in a remote setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong understanding of customer service best practices and metrics.
- Ability to manage and motivate a remote team effectively.
- Experience in developing and delivering training is a plus.
- Calm and professional demeanor, even under pressure.
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3
Customer Support Team Lead
751002 Bhubaneswar, Orissa
₹75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
We are looking for an experienced and inspiring Customer Support Team Lead to guide and mentor our customer service representatives. This leadership role is responsible for ensuring the delivery of exceptional customer support across all channels, including phone, email, and chat. You will play a key role in developing and implementing customer service strategies, setting performance standards, and fostering a positive and productive team environment. Key responsibilities include training new team members, providing ongoing coaching and performance feedback, resolving complex customer escalations, and analyzing customer support metrics to identify areas for improvement. The ideal candidate will possess a strong understanding of customer service best practices, excellent leadership and interpersonal skills, and a passion for customer satisfaction. Proven experience in a customer support role, with demonstrated success in team leadership or supervision, is required. Familiarity with CRM systems and customer support software is essential. You should be adept at motivating a team, driving efficiency, and ensuring that our customers receive prompt, professional, and effective assistance. This is an on-site position based in **Bhubaneswar, Odisha, IN**, requiring active leadership and engagement with the support team.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Ensure the delivery of high-quality customer service.
- Develop and implement customer support policies and procedures.
- Train new team members and provide ongoing coaching.
- Resolve complex customer issues and escalations.
- Monitor customer support metrics and identify areas for improvement.
- Foster a positive and collaborative team environment.
- Manage team schedules and workload distribution.
- Drive customer satisfaction and loyalty.
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4
Senior Customer Support Specialist
751001 Bhubaneswar, Orissa
₹450000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and empathetic Senior Customer Support Specialist to provide exceptional assistance to their valued customers. This fully remote position is perfect for individuals who excel in communication, problem-solving, and delivering outstanding service from a home-based environment. You will be a key point of contact, addressing customer inquiries, resolving issues, and ensuring a positive experience with our client's products/services. The ideal candidate possesses a deep understanding of customer service best practices, excellent technical aptitude, and a passion for helping others.
Primary Responsibilities:
This role is fully remote , offering the flexibility to work from anywhere. You will join a supportive virtual team dedicated to customer success. We are looking for individuals who are self-motivated, adaptable, and possess strong analytical skills. If you are passionate about customer service and thrive in a dynamic, remote setting, we encourage you to apply. The successful candidate will play a vital role in maintaining customer loyalty and driving satisfaction for our client, contributing significantly to their success in Bhubaneswar, Odisha, IN .
Primary Responsibilities:
- Respond to customer inquiries via phone, email, and chat channels in a timely, professional, and courteous manner.
- Troubleshoot and resolve complex customer issues, escalating to higher-level support when necessary, and documenting all interactions accurately.
- Provide detailed product information and guidance to customers, ensuring they understand how to maximize their use of our client's offerings.
- Identify recurring customer issues and provide feedback to the product and development teams to drive improvements.
- Develop and maintain a deep understanding of our client's products, services, and support policies.
- Assist in training and mentoring junior support staff, sharing best practices and product knowledge.
- Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response time, and resolution rates.
- Proactively identify opportunities to enhance the customer experience and provide value-added solutions.
- Collaborate with cross-functional teams to ensure a cohesive and efficient customer support operation.
This role is fully remote , offering the flexibility to work from anywhere. You will join a supportive virtual team dedicated to customer success. We are looking for individuals who are self-motivated, adaptable, and possess strong analytical skills. If you are passionate about customer service and thrive in a dynamic, remote setting, we encourage you to apply. The successful candidate will play a vital role in maintaining customer loyalty and driving satisfaction for our client, contributing significantly to their success in Bhubaneswar, Odisha, IN .
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5
Senior Customer Support Specialist
751001 Bhubaneswar, Orissa
₹40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is pivotal in ensuring exceptional customer satisfaction and providing top-tier technical assistance. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for problem-solving. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating unresolved problems to the appropriate departments. Furthermore, you will contribute to developing and refining support processes, creating comprehensive knowledge base articles, and mentoring junior support staff. This position requires a proactive approach to identifying customer needs and trends, and a commitment to delivering solutions that exceed expectations.
Responsibilities:
Responsibilities:
- Provide advanced technical support and issue resolution for a diverse range of customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot complex technical problems, escalating to engineering or product teams when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken.
- Develop and deliver customer training materials and documentation to improve user understanding and self-sufficiency.
- Analyze support data to identify recurring issues and suggest product improvements or process enhancements.
- Collaborate with cross-functional teams, including sales, product development, and marketing, to ensure a cohesive customer experience.
- Contribute to the development and maintenance of the internal knowledge base and customer-facing FAQs.
- Act as a point of escalation for complex customer issues, providing guidance and support to junior team members.
- Participate in regular team meetings, sharing insights and best practices.
- Uphold company service standards and ensure customer retention and loyalty.
- Proven experience as a Customer Support Specialist or in a similar role, with at least 3 years of experience in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Experience in mentoring or leading a small team is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
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6
Senior Customer Support Manager
751001 Bhubaneswar, Orissa
₹800000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a fast-growing FinTech company renowned for its innovative financial solutions, is seeking an experienced and highly motivated Senior Customer Support Manager to lead their support operations in Bhubaneswar, Odisha, IN . This critical role will be responsible for ensuring exceptional customer service delivery, driving team performance, and continuously improving support processes. The ideal candidate will have a strong background in customer support management, excellent leadership skills, and a passion for customer advocacy.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of customer support representatives, fostering a high-performance and customer-centric culture.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Establish and monitor key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores.
- Oversee the daily operations of the customer support department, ensuring efficient and effective issue resolution.
- Identify recurring customer issues and collaborate with relevant departments (e.g., product, engineering) to implement long-term solutions.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Conduct regular performance reviews and provide coaching and training to team members.
- Contribute to the development and refinement of customer support policies and procedures.
- Analyze customer feedback and support data to identify areas for improvement and innovation.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2-3 years in a management or supervisory role.
- Proven experience in managing and motivating customer support teams.
- Strong understanding of customer support best practices and metrics.
- Excellent problem-solving, communication, and interpersonal skills.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and translate insights into actionable strategies.
- Experience in the FinTech industry is a plus.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
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7
Customer Support Team Lead
751001 Bhubaneswar, Orissa
₹750000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an energetic and experienced Customer Support Team Lead to manage and motivate a high-performing support team. This role is primarily remote, offering flexibility while maintaining operational excellence. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty. Your leadership will be key to guiding the team in providing timely, accurate, and empathetic support across various channels.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of customer support representatives.
- Monitor team performance, set individual and team goals, and conduct performance reviews.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Handle escalated customer issues and provide solutions in a timely and effective manner.
- Develop and implement training programs to enhance team skills and product knowledge.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Contribute to the development of support policies, procedures, and knowledge base articles.
- Collaborate with other departments (e.g., product, sales) to address customer needs and feedback.
- Foster a positive and supportive team environment.
- Report on team performance and key metrics to management.
- Bachelor's degree in any discipline.
- Minimum of 3 years of experience in customer service or support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in Hindi and English is essential.
- Previous experience in a remote team management role is a plus.
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8
Senior Customer Support Lead
751001 Bhubaneswar, Orissa
₹50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Lead to manage and enhance their customer service operations in Bhubaneswar, Odisha, IN . This leadership role is critical in ensuring exceptional customer satisfaction by guiding a team of support agents, resolving complex customer issues, and implementing best practices in customer service. You will be responsible for training and mentoring the support team, monitoring service levels, analyzing customer feedback, and contributing to the development of support strategies and processes. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a deep commitment to delivering outstanding customer experiences.
Key Responsibilities:
Key Responsibilities:
- Leading, coaching, and motivating a team of customer support representatives.
- Handling escalated customer inquiries and resolving complex issues efficiently and professionally.
- Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Developing and implementing customer service policies and procedures.
- Training new and existing team members on product knowledge, service standards, and support tools.
- Analyzing customer feedback and support data to identify areas for improvement.
- Collaborating with other departments to address customer issues and improve overall customer experience.
- Managing daily operations of the customer support department.
- Ensuring adherence to service level agreements (SLAs).
- Contributing to the continuous improvement of support processes and tools.
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9