What Jobs are available for Customer Service Representatives in Cuttack?
Showing 66 Customer Service Representatives jobs in Cuttack
Customer Support Specialist
Posted 10 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via multiple channels (phone, email, chat).
- Troubleshoot and resolve technical problems related to our products and services.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Strive to achieve high levels of customer satisfaction and retention.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively.
- A keen interest in technology and a willingness to learn.
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                    Customer Support Specialist
Posted 12 days ago
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Job Description
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                    Senior Customer Support Specialist
Posted 3 days ago
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Job Description
Key Responsibilities:
- Provide first-line and second-line technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex technical issues related to our client's software and hardware products.
- Escalate unresolved issues to appropriate technical teams or management, ensuring timely resolution.
- Maintain accurate and detailed records of customer interactions and troubleshooting steps in the CRM system.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
- Collaborate with product development and quality assurance teams to identify and report product defects or areas for improvement.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify trends in customer issues and recommend solutions to prevent future occurrences.
- Participate in cross-functional team meetings to discuss customer feedback and service improvements.
- Contribute to the continuous improvement of customer service processes and procedures.
- Proven experience (3+ years) in a customer service or technical support role, preferably within the tech industry.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with ITIL best practices is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive and customer-centric approach, with a genuine desire to help others.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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                    Senior Customer Support Lead
Posted 3 days ago
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Job Description
Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
- Develop and implement customer support policies, procedures, and standards.
- Manage inbound and outbound customer communications across multiple channels (phone, email, chat, social media).
- Resolve escalated customer issues and complaints promptly and professionally.
- Monitor key customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Analyze customer feedback and trends to provide insights to product and service teams.
- Ensure efficient use of CRM systems and other support tools.
- Develop and deliver training programs for customer support staff.
- Contribute to the development of knowledge base articles and support documentation.
- Collaborate with other departments to ensure a seamless customer experience.
- Handle administrative tasks related to team management and performance tracking.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing customer support teams, preferably in a remote setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong understanding of customer service best practices and metrics.
- Ability to manage and motivate a remote team effectively.
- Experience in developing and delivering training is a plus.
- Calm and professional demeanor, even under pressure.
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                    Customer Support Team Lead
Posted 4 days ago
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Job Description
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Ensure the delivery of high-quality customer service.
- Develop and implement customer support policies and procedures.
- Train new team members and provide ongoing coaching.
- Resolve complex customer issues and escalations.
- Monitor customer support metrics and identify areas for improvement.
- Foster a positive and collaborative team environment.
- Manage team schedules and workload distribution.
- Drive customer satisfaction and loyalty.
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                    Senior Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Primary Responsibilities:
- Respond to customer inquiries via phone, email, and chat channels in a timely, professional, and courteous manner.
- Troubleshoot and resolve complex customer issues, escalating to higher-level support when necessary, and documenting all interactions accurately.
- Provide detailed product information and guidance to customers, ensuring they understand how to maximize their use of our client's offerings.
- Identify recurring customer issues and provide feedback to the product and development teams to drive improvements.
- Develop and maintain a deep understanding of our client's products, services, and support policies.
- Assist in training and mentoring junior support staff, sharing best practices and product knowledge.
- Contribute to the creation and maintenance of knowledge base articles and customer support documentation.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response time, and resolution rates.
- Proactively identify opportunities to enhance the customer experience and provide value-added solutions.
- Collaborate with cross-functional teams to ensure a cohesive and efficient customer support operation.
This role is fully remote , offering the flexibility to work from anywhere. You will join a supportive virtual team dedicated to customer success. We are looking for individuals who are self-motivated, adaptable, and possess strong analytical skills. If you are passionate about customer service and thrive in a dynamic, remote setting, we encourage you to apply. The successful candidate will play a vital role in maintaining customer loyalty and driving satisfaction for our client, contributing significantly to their success in Bhubaneswar, Odisha, IN .
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                    Senior Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support and issue resolution for a diverse range of customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot complex technical problems, escalating to engineering or product teams when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and actions taken.
- Develop and deliver customer training materials and documentation to improve user understanding and self-sufficiency.
- Analyze support data to identify recurring issues and suggest product improvements or process enhancements.
- Collaborate with cross-functional teams, including sales, product development, and marketing, to ensure a cohesive customer experience.
- Contribute to the development and maintenance of the internal knowledge base and customer-facing FAQs.
- Act as a point of escalation for complex customer issues, providing guidance and support to junior team members.
- Participate in regular team meetings, sharing insights and best practices.
- Uphold company service standards and ensure customer retention and loyalty.
- Proven experience as a Customer Support Specialist or in a similar role, with at least 3 years of experience in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Experience in mentoring or leading a small team is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
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Senior Customer Support Manager
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, mentor, and manage a team of customer support representatives, fostering a high-performance and customer-centric culture.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Establish and monitor key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores.
- Oversee the daily operations of the customer support department, ensuring efficient and effective issue resolution.
- Identify recurring customer issues and collaborate with relevant departments (e.g., product, engineering) to implement long-term solutions.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Conduct regular performance reviews and provide coaching and training to team members.
- Contribute to the development and refinement of customer support policies and procedures.
- Analyze customer feedback and support data to identify areas for improvement and innovation.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2-3 years in a management or supervisory role.
- Proven experience in managing and motivating customer support teams.
- Strong understanding of customer support best practices and metrics.
- Excellent problem-solving, communication, and interpersonal skills.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and translate insights into actionable strategies.
- Experience in the FinTech industry is a plus.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
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                    Customer Support Team Lead
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer support representatives.
- Monitor team performance, set individual and team goals, and conduct performance reviews.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Handle escalated customer issues and provide solutions in a timely and effective manner.
- Develop and implement training programs to enhance team skills and product knowledge.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Contribute to the development of support policies, procedures, and knowledge base articles.
- Collaborate with other departments (e.g., product, sales) to address customer needs and feedback.
- Foster a positive and supportive team environment.
- Report on team performance and key metrics to management.
- Bachelor's degree in any discipline.
- Minimum of 3 years of experience in customer service or support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in Hindi and English is essential.
- Previous experience in a remote team management role is a plus.
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                    Senior Customer Support Lead
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities:
- Leading, coaching, and motivating a team of customer support representatives.
- Handling escalated customer inquiries and resolving complex issues efficiently and professionally.
- Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Developing and implementing customer service policies and procedures.
- Training new and existing team members on product knowledge, service standards, and support tools.
- Analyzing customer feedback and support data to identify areas for improvement.
- Collaborating with other departments to address customer issues and improve overall customer experience.
- Managing daily operations of the customer support department.
- Ensuring adherence to service level agreements (SLAs).
- Contributing to the continuous improvement of support processes and tools.
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