523 Customer Service Representatives jobs in Delhi

Job Title: Client Servicing Manager / Senior Executive – Client Servicing

Location: (Badi Industrial Area, Delhi, )

Department: Client Servicing

Reports To: Account Director / Client Servicing Lead

Experience Required: 2–5 years

Job Summary:

We are looking for a proactive and client-focused Client Servicing Manager with 2–5 years of experience in managing client relationships, coordinating projects, and ensuring smooth delivery of services. The ideal candidate will be the bridge between clients and internal teams, ensuring client satisfaction, timely execution, and growth of accounts.

Key Responsibilities:

• Act as the point of contact for assigned clients and manage day-to-day communication.
• Understand client goals, brand guidelines, and project requirements clearly.
• Coordinate with internal teams (creative, strategy, digital, tech, etc.) to ensure timely and quality delivery.
• Assist in developing proposals, presentations, and campaign strategies.
• Track project timelines, deliverables, and budgets to ensure smooth execution.
• Support senior team members in strategic account planning and client presentations.
• Gather client feedback and ensure continuous service improvement.
• Maintain documentation, meeting notes, and performance reports for accounts.
• Help identify opportunities for upselling or growing existing accounts.

Key Requirements:

• Bachelor's degree in Marketing, Mass Communication, Business, or related field.
• 2–5 years of experience in client servicing/account management in (industry, e.g., advertising, digital marketing, media).
• Strong communication and interpersonal skills.
• Ability to multitask, manage priorities, and work in a fast-paced environment.
• Detail-oriented with good organizational and coordination abilities.
• Working knowledge of digital and offline marketing campaigns is a plus.
• Familiarity with project management or CRM tools is an added advantage.

Preferred Background:

• Agency experience (advertising, digital, PR) is highly preferred.
• Exposure to client meetings, campaign planning, and execution.

If you want this customized further (e.g., for a digital marketing agency, B2B SaaS company, or PR firm), let me know.

Also happy to provide this in a PDF or Word format if needed.

Job Type: Full-time

Pay: ₹18, ₹40,000.00 per month

Work Location: In person

As a Client Services Specialist, you will play a pivotal role in driving business growth by acquiring new clients, nurturing existing relationships, and strategically expanding our market presence. Your responsibilities will encompass identifying key personnel within multinational corporations, fostering strong relationships, expanding our client network, and exploring new markets and opportunities. This role requires a solution- oriented mind-set, exceptional strategic thinking, and a passion for delivering results.

Key Responsibilities:

• Actively prospect and generate new leads to expand the client base within the IT industry.
• Develop and maintain strong relationships with key decision-makers at client organizations, particularly within large multinational corporations.
• Cultivate and nurture relationships with clients to deepen engagement and expand our footprint within their organizations.
• Expand network with clientsto increase our market presenceand drive businessgrowth.
• Develop innovative solutions to address client needs and challenges effectively.
• Act at a strategic level to explorenew markets, industries, and opportunities for business expansion.
• Collaborate with internalteams to leverage resources and capabilities to meet client demands effectively.
• Utilize market researchand analysis to identify trends and adapt sales strategies accordingly.
• Prepare and delivercompelling presentations and proposals to prospective clients.
• Drive revenue growththrough upselling and cross-selling additional services.

• Stay abreast of industry trendsand competitor activities to inform sales strategies.

• Conduct regular client meetings to assess satisfaction levels and identifyareas for improvement.

• Utilize CRM systemsto track sales activities, manageleads, and forecast revenue.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or relatedfield.
• 2-5 years of experience in a customer-facing role, with a proven track record of exceeding sales targets.
• Previous experience in the IT staffing industryis highly desirable.
• Strong negotiation and persuasion skillswith the abilityto influence decision-makers.
• Excellent communication skills,both verbal and written, with a customer-centric approach.
• Strategic thinker with the abilityto develop and execute effectivesales plans.
• Solution-orientedmind-set with a proactive approachto problem-solving.
• Proficiency in CRM software and Microsoft OfficeSuite.

Job Title:
 Assistant / Junior Client Servicing Executive (Digital & Media)

Location:
Delhi

Experience Required:
 1–2 years

About the Role:

We are looking for a 
proactive and detail-oriented Junior Client Servicing Executive
 who will support the media and digital marketing team in day-to-day activities. The role involves working closely with clients, preparing presentations, coordinating campaigns, and assisting in marketing analysis across both 
mainline and digital media platforms
.

Key Responsibilities:

·   Assist in preparing client presentations, proposals, and campaign reports.

·   Coordinate with internal teams (creative and digital) and external vendors to ensure smooth execution of campaigns.

·   Support in campaign planning across 
mainline (Packaging and creative)
 and 
digital platforms (social, performance, content)
.

·   Conduct basic marketing research and competitor analysis for client requirements.

·   Prepare and maintain documentation, schedules, and performance trackers.

·   Ensure timely follow-ups and smooth communication with clients.

Desired Skills & Qualifications:

· –2 years of experience in advertising, media, or digital marketing agency.

·   Strong communication and presentation skills.

·   Proficiency in MS Office (PowerPoint, Excel, Word);.

·   Good understanding of marketing trends across digital.

·   Ability to multitask, manage timelines, and work in a team environment.

Education:

·   Graduate/Postgraduate in Mass Communication, Marketing, Advertising, or related field.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

Job description Company Description: 24 Frames Digital is a leading provider of comprehensive webcasting solutions. With offices strategically located in Mumbai, Delhi, and Bengaluru. Our seamless services include live streaming and webcasting, virtual and hybrid event management, physical event management, digital marketing, video production, and more. We have extensive experience working across various industries and our clients include well-known brands such as BMW, Tata Motors, Mahindra, Google, L & T, etc. Website:

Key Responsibilities
• Support client servicing leads in understanding client requirements and translating them into actionable tasks.

• Coordinate with internal teams (technical, creative, web, video) to assist in event planning and execution.

• Help organize events such as webinars, AGMs, product launches, town halls, and other virtual/on-ground formats.

• Collaborate with design and production teams to assist in creating event creatives and digital assets.

• Communicate with vendors, client teams, and internal stakeholders to ensure timely deliverables.

• Assist in collecting post-event feedback and compiling reports.

• Participate in preparing proposals, client presentations, and support materials for pitches and demos. Qualifications & Skills

• Graduate/Postgraduate (freshers or up to 1 year of relevant experience in client servicing, events, media, or digital roles).

• Strong verbal and written communication skills.

• Confident, presentable, and proactive with basic coordination and problem-solving abilities.

• Willingness to work extended hours and travel for events (within and outside the city).

• Good interpersonal skills and team collaboration.

• Added advantage: Basic knowledge of digital marketing, microsites, or video production workflows. If you're

enthusiastic about events, eager to learn, and enjoy engaging with people, this role is a great start to your career in client servicing

Executive – Client Relations

Our Client:

A leading full-service investment firm offering tailored financial solutions backed by deep market research, strong ethical values, and a client-first approach. The firm specializes in equity strategies through
PMS and AIF platforms,
focusing on long-term wealth creation with an emphasis on discipline, transparency, and simplicity. Its investment philosophy is rooted in insightful analysis, aiming to preserve and grow clients' wealth through consistent and well-researched strategies.

Designation:
Executive – Client Relations

Location:
Delhi

Industry:
Financial Services / Investment Banking / Capital Markets

Education:
Graduation from any stream with relevant experience in customer service.

Experience :
2+ Years' experience in customer service in PMS/ Bank/ MF experience

Role Overview:

This role involves managing client interactions across phone, email, and meetings, ensuring a smooth onboarding process including KYC, documentation, and account opening. You will coordinate with internal teams for account funding, maintain detailed client records, and address customer queries or complaints promptly. The position requires supporting the regional sales team in scaling assets under management, handling basic branch administration, and ensuring compliance with all regulations. Strong communication skills in English & Hindi, proficiency in MS Excel, and a service-oriented approach are essential for success.

Key Skills Required: Functional :

• Handle all levels of interaction with Customers and Partners via phone, email, and meetings and facilitate all aspects of interaction.
• Handle client onboarding activities like collecting KYC documents, Form filling, data entry and following up with the relevant stakeholders for account opening.
• Handle funding of opened accounts by coordinating with Clients and Partners with the mid office Client Relations Team based in Mumbai.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Setting up customer accounts and providing relevant information to them.
• Maintains ongoing relations, post-sale, with each customer (relationship management) within ongoing relations are included: receiving customer complaints, investigating complaints/comments; and resolving or obtaining resolution.
• Constant communication with colleagues from various departments to offer efficient customer service.Be a support to the Region Sales Team in scaling the AUM for the region.
• Handle branch-related admin work, bills, local vendors etc.
• Comply to all processes and regulations related to Compliance.
• Proficient in handling excel.

Behavioral:

• Fluent in English, Hindi and good writing and verbal communication skills.
• Service-oriented and able to resolve customer grievances.
• Can work in a high stress environment.
• Positive and uplifting attitude.
• Team Player and Relationship building skills.
• Strong analytical skills and be able to manage time effectively.

Company Description

We are SoukMedia, a global B2B Audience Marketplace Company. As your 360° growth partner, we specialize in events, content promotions, and digital advertising, connecting tech brands with valuable audiences through our proprietary platform, AudienceOS. Our services include impactful events, strategic content, and performance-driven advertising, tailored for startups to global enterprises. SoukMedia operates in the USA, Singapore, and India, providing comprehensive solutions to amplify brands, generate demand, and accelerate pipeline velocity.

Role Description

This is a full-time on-site role for a Client Services Executive located in New Delhi. The Client Services Executive will be responsible for managing day-to-day client interactions, fostering business relationships, and ensuring customer satisfaction. Duties include addressing client inquiries, maintaining relationships, analyzing client needs, and providing appropriate solutions. The role also involves overseeing client projects, coordinating between internal teams, and maintaining strong client communications.

Qualifications

• Client Services, Business Relationship Management, and Client Relations experience
• Skills in ensuring Customer Satisfaction
• Strong Analytical Skills to assess client needs and provide appropriate solutions
• Excellent communication and interpersonal skills
• Ability to work effectively in an on-site environment in New Delhi
• Relevant experience in B2B marketing or technology sector is a plus
• Bachelor's degree in Business, Marketing, or related field

Company Description

At BeFoundations, we are a boutique digital, social, and creative agency specializing in lifestyle brands. Our team combines creativity, data-driven insights, and strategic thinking to create impactful campaigns that deliver measurable results. We are dedicated to helping brands grow authentically and effectively through innovative strategies and wow-worthy ideas.

Role Description

This is a full-time on-site role for a Client Services Manager located in Delhi, India. The Client Services Manager will be responsible for ensuring customer satisfaction, providing client services, utilizing analytical skills, effective communication, and delivering exceptional customer service on a day-to-day basis.

Qualifications

• Customer Satisfaction and Customer Service skills
• Client Services skills
• Analytical Skills
• Excellent Communication skills
• Experience in working with lifestyle brands is a plus
• Bachelor's degree in Marketing, Business Administration, or relevant field