What Jobs are available for Customer Service Representatives in Delhi?

• Lead, mentor, and manage a team of customer support representatives, providing training, coaching, and performance feedback.
• Oversee the daily operations of the customer support function, ensuring efficient and timely handling of customer inquiries via phone, email, chat, and other channels.
• Develop and implement customer support policies and procedures to enhance service quality and customer satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and implement strategies to improve them.
• Handle escalated customer issues and complaints, resolving them effectively and professionally.
• Collaborate with other departments, such as Product and Engineering, to identify and address root causes of recurring customer issues.
• Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
• Ensure the team is well-trained on products, services, and support tools.
• Contribute to the selection and implementation of customer support technologies and software.
• Analyze customer feedback and support trends to identify areas for product and service improvement.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.
• Participate in hiring and onboarding new customer support team members.
• Represent the voice of the customer within the organization.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a customer support team.
• Excellent problem-solving, conflict resolution, and de-escalation skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) and CRM systems.
• Exceptional written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A customer-centric mindset with a passion for delivering outstanding service.
• Experience in the FinTech industry is a strong advantage.
• Flexibility to work a hybrid schedule, balancing remote and in-office responsibilities.

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Ensure timely and effective resolution of customer inquiries, complaints, and technical issues through various channels (phone, email, chat).
• Develop and implement customer support policies and procedures to enhance service quality and efficiency.
• Monitor customer support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Train new team members on support processes, product knowledge, and customer service best practices.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments (e.g., product, sales) to address customer feedback and improve product offerings.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Ensure the team adheres to service level agreements (SLAs).
• Foster a positive and supportive team environment.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Escalate complex issues to appropriate departments or senior support staff.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries and issues to management.
• Contribute to the development of FAQs and customer support knowledge base articles.
• Ensure customer satisfaction by delivering exceptional service.
• Adhere to all company policies and procedures regarding customer support.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Manage multiple customer interactions simultaneously while maintaining quality.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM or helpdesk software is advantageous.
• Ability to remain calm and professional under pressure.
• Strong multitasking and time management skills.
• Empathy and a customer-centric approach.
• Ability to work effectively in a hybrid work model.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges with attention to detail.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide solutions that meet those needs.
• Contribute to team goals and departmental objectives.
• Provide feedback on customer service trends and product issues to management.
• Maintain a high level of customer satisfaction through proactive and empathetic support.
• Participate in team meetings, training sessions, and collaborative problem-solving activities.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work both independently and as part of a hybrid team.
• Familiarity with (Specific industry product/service) is a plus.
• Strong typing skills and computer proficiency.

Company Overview

At Aertrip, travel transcends being a mere opportunity, evolving into a treasured feeling we embed in our customers since 2012. Renowned for creating seamless and gratifying travel experiences, we blend transparency and value, enriching your journeys. Based in Mumbai, Aertrip stands out for quality, trust, and excellence in service, supported by a diverse operational presence and a dynamic network of partners within the travel industry.

Job Title

Customer Support & Operations Executive (Fresher)

Location

Ghitorni, Delhi

Industry

Travel & Tourism

Employment Type

Full-Time

Job Summary

We are looking for enthusiastic and customer-focused individuals who have recently completed a Diploma in Travel & Tourism (or equivalent) to join our team. This role is ideal for freshers who want to build a career in customer support and travel operations.

Roles and Responsibilities

• Handle customer inquiries via phone, email, and chat professionally and efficiently.
• Assist in booking flights, hotels, tours, and other travel services.
• Coordinate with suppliers, vendors, and internal teams to ensure timely service delivery.
• Support customers before, during, and after their travel with necessary updates or issue resolutions.
• Maintain accurate records of customer interactions and transactions.
• Learn and use travel software and CRM tools as part of daily operations.
• Ensure customer satisfaction and maintain quality service standards.

Qualifications and Skills

• Completed Diploma in Travel & Tourism / Travel Agency Management or related field.
• Strong communication skills in English (and regional languages, if applicable).
• Basic knowledge of travel products, destinations, and booking procedures.
• Good interpersonal skills and a customer-first attitude.
• Willingness to learn and grow in the travel industry.
• Proficiency in Microsoft Office and basic internet tools.

Preferred (But Not Mandatory)

• Internship experience in any travel agency or hospitality service.
• Knowledge of any GDS (e.g., Amadeus, Galileo) or travel CRM is a plus.

What We Offer

• On-the-job training and mentorship.
• Friendly and supportive team environment.
• Opportunity to grow into specialized roles in travel operations or sales.
• Travel discounts and incentives.

Position: Customer Support Executive

Join our fast-growing team at Xcool , an innovative online platform revolutionizing how people learn music and the performing arts. Be a key player in building scalable solutions that impact students and teachers globally.

Responsibilities:

1. Once students have booked their online classes, the CSE will assist them in onboarding on the platform and getting started wtih their classes

2. Engage with students and teachers on on-going basis to ensure that classes are conducted smoothly

3. Handle any scheduling issues.

4. Maintain communication with students throughout and encourage renewals

5. Regularly updating all the required reports

6. Handling new leads calls /follow up calls as & when required.

7. Work closely with internal teams (operations/ tech) to ensure a smooth experience for students & teachers

Requirements:

1. Strong proficiency in spoken and written English, Telugu, Tamil

2. Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers

3. Excellent communication and interpersonal skills for customer engagement across multiple channels

4. Ability to understand customer needs, collaborate with the management team, and successfully close bookings

5. Prior experience in online education, especially in music, is a valuable asset