68 Customer Service Representatives jobs in Gollapudi
Customer Support Representative
520001 Krishna, Andhra Pradesh
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a growing retail enterprise, is seeking a motivated Customer Support Representative to join their team in **Vijayawada, Andhra Pradesh, IN**. This role is integral to providing outstanding service to our valued customers, ensuring their needs are met promptly and efficiently. The Customer Support Representative will handle customer inquiries, resolve complaints, and provide information about products and services through various channels, including phone, email, and in-person interactions. The ideal candidate will possess excellent communication and interpersonal skills, a friendly and professional demeanor, and a strong commitment to customer satisfaction. You will work collaboratively with sales and operations teams to ensure a seamless customer experience. This hybrid role allows for a blend of on-site and remote work, offering flexibility while maintaining team cohesion and direct customer engagement. Responsibilities include managing customer accounts, processing orders or returns, and escalating complex issues when necessary. A proactive approach to problem-solving and the ability to work effectively under pressure are essential. Training will be provided to ensure you are well-equipped to represent our brand with excellence. Join us and be a vital part of our commitment to delivering exceptional customer experiences.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Process customer orders, returns, and exchanges as needed.
- Document customer interactions and maintain detailed records.
- Escalate complex issues to the appropriate department or supervisor.
- Build and maintain strong customer relationships.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to improve the customer service process.
- Collaborate with internal teams to ensure customer needs are met.
- Maintain a positive and professional attitude at all times.
- High school diploma or equivalent.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in basic computer operations and common office software.
- Ability to adapt to different customer personalities and situations.
- Experience with CRM or helpdesk software is beneficial.
- Willingness to work a hybrid schedule.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their expanding team, serving customers in and around Vijayawada, Andhra Pradesh, IN . In this fully remote role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. Your primary goal will be to ensure customer satisfaction by delivering timely and accurate support through various channels, including phone, email, and chat. Key responsibilities include troubleshooting customer issues, guiding users through product features, processing orders, and managing customer accounts. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is highly desirable. You should be adept at de-escalating situations and finding effective solutions to customer complaints. This role demands strong organizational skills, the ability to manage a high volume of inquiries, and proficiency with customer relationship management (CRM) software. We are seeking a motivated individual who is passionate about helping others and contributing to a positive customer experience. This is a remote position, offering the flexibility to work from home while making a significant impact. You will be part of a supportive team environment, with opportunities for professional development and growth within the company. A reliable internet connection and a dedicated workspace are required for this role. We value individuals who are proactive, resourceful, and committed to delivering service excellence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Provide product information and technical support to customers.
- Process customer orders, returns, and exchanges.
- Maintain customer records and update account information.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and report insights to management.
- Assist in training new customer service representatives.
- Contribute to building customer loyalty and positive brand perception.
- High school diploma or equivalent; some college coursework or degree preferred.
- 1-2 years of experience in customer service or a related role.
- Excellent communication and active listening skills.
- Patience and empathy when dealing with customers.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in CRM software and MS Office Suite.
- Ability to work independently in a remote environment.
- Strong time management and organizational skills.
- A positive and professional attitude.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Lead
520001 Krishna, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Support Lead to manage their support operations in Vijayawada, Andhra Pradesh, IN . This hybrid role involves leading a team of customer service representatives, ensuring the delivery of exceptional support to clients. The Lead will be responsible for overseeing daily support activities, training and mentoring the team, resolving complex customer issues, and identifying opportunities for service improvement. You will act as a point of escalation for customer inquiries, manage team schedules, and ensure adherence to service level agreements (SLAs). This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
Key Responsibilities:
Key Responsibilities:
- Lead and motivate a team of customer service representatives to achieve performance goals.
- Oversee daily support operations, ensuring efficient and timely resolution of customer inquiries and issues.
- Handle escalated customer complaints and complex issues with professionalism and empathy.
- Develop and implement training programs for new and existing team members.
- Monitor customer service performance metrics and provide regular feedback to the team.
- Ensure adherence to company policies and procedures, and service level agreements (SLAs).
- Identify trends in customer issues and provide insights to relevant departments for product or service improvements.
- Manage team scheduling and workload distribution to ensure adequate coverage.
- Foster a positive and collaborative team environment.
- Maintain up-to-date knowledge of products, services, and support tools.
- Assist in the recruitment and onboarding of new customer service staff.
- High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service or a related role, with at least 1 year in a supervisory or lead capacity.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to handle stressful situations and de-escalate conflicts effectively.
- Good organizational and time management skills.
- Proficiency in MS Office Suite.
- Experience in a hybrid work environment is beneficial.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹30000 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their team in Vijayawada, Andhra Pradesh, IN . This role is fundamental to providing exceptional support and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, adept at resolving customer inquiries and issues promptly and efficiently. You will be responsible for handling a variety of customer service channels, including phone, email, and chat, providing accurate information, troubleshooting problems, and escalating complex cases when necessary. This position requires a deep understanding of our client's products and services, a commitment to excellence, and the ability to empathize with customers. You will work collaboratively with other support team members and departments to ensure a seamless customer experience. We are looking for individuals who are patient, solution-oriented, and possess a positive attitude. This is a great opportunity to develop your career in customer service within a supportive and growing organization. Your ability to maintain professionalism and a helpful demeanor in all interactions will be highly valued.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot customer issues and provide effective solutions.
- Escalate complex problems to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Identify and suggest improvements to customer service processes.
- Build rapport and strong relationships with customers.
- Ensure customer satisfaction and retention.
- Follow communication guidelines and company policies.
- Assist in training new support team members.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively.
- Proficiency with customer support software and tools.
- Patience, empathy, and a customer-first attitude.
- Ability to work collaboratively in a team environment.
- Knowledge of basic computer systems and applications.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead
520001 Krishna, Andhra Pradesh
₹50000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a growing technology company, is seeking an experienced and customer-focused Customer Support Lead to join their fully remote team. This role is pivotal in ensuring exceptional customer experiences and leading a dedicated support team. The ideal candidate will have a proven track record in customer service, strong problem-solving abilities, and leadership experience. You will be responsible for managing inbound customer inquiries across various channels (phone, email, chat), troubleshooting technical issues, and escalating complex problems as needed. A key part of this role involves developing and implementing customer support best practices, training new support agents, and mentoring existing team members to enhance service quality. You will also be involved in analyzing customer feedback and support metrics to identify trends and areas for improvement. The ability to maintain a positive and professional demeanor, even in challenging situations, is crucial. This is a remote position requiring excellent self-management, communication, and teamwork skills. If you are a motivated individual passionate about delivering outstanding customer service and leading a team to success, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support representatives.
- Oversee daily customer support operations and ensure service level agreements are met.
- Handle escalated customer inquiries and complex technical issues.
- Develop and refine customer support processes and workflows.
- Train and onboard new customer support agents.
- Monitor customer interactions and provide feedback for improvement.
- Analyze support data to identify trends and recommend solutions.
- Ensure customer satisfaction and retention.
- Collaborate with other departments to resolve customer issues.
- Bachelor's degree in Business Administration or a related field, or equivalent experience.
- Minimum of 4 years of experience in customer service or support, with at least 1 year in a leadership role.
- Proven experience in managing and motivating a support team.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Proficiency in CRM software and customer support platforms.
- Ability to work effectively in a remote team environment.
- Experience with ticketing systems.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Vijayawada, Andhra Pradesh, IN**. This role is pivotal in ensuring our customers receive exceptional service and support, resolving their inquiries efficiently and effectively. The ideal candidate will be passionate about customer satisfaction, possess excellent communication skills, and be adept at problem-solving in a fast-paced environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues and product-related questions for customers.
- Provide comprehensive support and guidance to customers, ensuring a positive experience.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for service improvement.
- Proactively seek solutions to customer problems and anticipate their needs.
- Educate customers on product features and best practices.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Build strong relationships with customers, fostering loyalty and satisfaction.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a related role.
- Excellent verbal and written communication skills in Telugu and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a demanding environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work collaboratively within a team.
- Familiarity with software applications and troubleshooting common technical issues.
- A keen eye for detail and accuracy in documentation.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹350000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
WhatJobs is looking for dedicated Customer Support Specialists to join a thriving customer service team. This role is crucial in providing exceptional support to our clients, resolving inquiries efficiently and professionally. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to problem-solve. Our client is committed to customer satisfaction and fostering a positive support experience. This position offers opportunities to develop your skills in customer relations and technical support.Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively.
- Provide information about products and services.
- Troubleshoot customer problems and guide them towards solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- Continuously learn about new products and services to provide accurate support.
- Participate in team training and feedback sessions.
- Contribute to improving customer service processes.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using computers and common software applications.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with CRM software is beneficial.
- A positive attitude and a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representatives Jobs in Gollapudi !
6
Customer Support Lead
520001 Krishna, Andhra Pradesh
₹35000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to join their team in Vijayawada, Andhra Pradesh . This hybrid position offers the flexibility to work both remotely and from our client's office, fostering a balanced and productive work environment. As the Customer Support Lead, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring the delivery of exceptional service to our client's customers. Your duties will include managing support ticket queues, resolving complex customer inquiries, and escalating issues as needed. You will play a key role in training and mentoring new support agents, developing support documentation and FAQs, and implementing best practices to improve customer satisfaction and efficiency. The ideal candidate will have a proven track record in customer service management, excellent communication and problem-solving skills, and a deep understanding of customer support tools and CRM systems. You will be expected to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implement strategies for continuous improvement. A proactive approach to identifying customer pain points and collaborating with other departments to address them is essential. Our client is committed to providing a supportive and collaborative work atmosphere where team members can thrive. If you are a natural leader with a passion for helping customers and a desire to elevate the customer support experience, we encourage you to apply and contribute to our client's reputation for outstanding service.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹25000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their expanding global support team. This is a 100% remote position, enabling you to provide exceptional service from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including email, chat, and phone. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries promptly and professionally via email, live chat, and phone.
- Troubleshoot and resolve customer issues related to products and services, ensuring customer satisfaction.
- Provide detailed information about company offerings, policies, and procedures.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the product and service teams.
- Adhere to service level agreements (SLAs) and performance metrics.
- Proactively engage with customers to offer support and build relationships.
- Stay up-to-date with product knowledge and company updates.
- Contribute to team knowledge base by documenting solutions and best practices.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills in English. Proficiency in one or more regional languages is an added advantage.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A quiet, dedicated workspace with reliable high-speed internet access is required.
- Adaptability and willingness to learn new systems and processes.
- A positive attitude and the ability to remain calm under pressure.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹350000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Vijayawada, Andhra Pradesh, IN . This role is crucial for maintaining customer satisfaction and providing exceptional support services. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of customer service best practices. You will be responsible for handling escalated customer inquiries, troubleshooting complex issues, and developing effective solutions. This involves interacting with customers via phone, email, and chat, ensuring timely and accurate responses. You will also be involved in training and mentoring junior support staff, contributing to the overall improvement of the support team's performance. A key aspect of this role will be analyzing customer feedback and support trends to identify areas for service enhancement. You will collaborate with other departments, such as product development and sales, to relay customer concerns and suggest product improvements. Maintaining detailed records of customer interactions and transactions in our CRM system is essential. We are looking for someone who can work independently, manage multiple priorities effectively, and maintain a high level of professionalism under pressure. The ability to adapt to evolving customer needs and technological advancements is vital. This position offers a great opportunity for career growth within a supportive and innovative environment. The successful candidate will be a proactive team player, committed to delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Handle high-volume inbound and outbound customer communications with professionalism and efficiency.
- Investigate, troubleshoot, and resolve complex customer issues across various platforms.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide comprehensive support and guidance to customers, ensuring their needs are met promptly.
- Collaborate with cross-functional teams to address product defects and service improvements.
- Train and mentor new and existing customer support representatives.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Analyze support data to identify trends and provide actionable insights.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Maintain a thorough understanding of company products and services.
- Uphold company standards and service level agreements.
- Minimum of 3-5 years of experience in a customer service or helpdesk role, with at least 1 year in a senior capacity.
- Proven ability to resolve complex customer issues effectively.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; a bachelor's degree in a related field is a plus.
- Experience in training or mentoring is highly desirable.
- Adaptability and resilience in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
9