191 Customer Service Representatives jobs in Gurugram

Job Title: Client Service Representative

Location: Sector 44, Gurugram

Organization: Easyfix Handy Solutions India Pvt. Ltd.

Shift: Morning Shift Join Date: Immediate Joiner Preferred

Easyfix Handy Solutions India Pvt. Ltd. is a leader in providing professional handyman and maintenance services across India. We are committed to delivering timely, efficient, and high-quality services that enhance customer satisfaction and trust.

We are looking for a motivated and client-focused Client Service Representative to serve as the primary liaison between our clients and internal teams. This role requires excellent communication skills, a problem-solving mindset, and a passion for ensuring client satisfaction and service excellence.

• Serve as the first point of contact for clients regarding service needs and inquiries.
• Manage service requests and coordinate with internal teams (technical, operations, field) to ensure timely execution.
• Handle customer feedback and resolve issues in a professional and empathetic manner.
• Maintain long-term client relationships through regular follow-ups and service excellence.
• Keep accurate records of interactions, feedback, and follow-up actions in CRM tools.
• Provide timely status updates to clients and ensure closure of service tickets.
• Collaborate with sales and operations to identify growth opportunities within existing accounts.
• Continuously strive to meet and exceed KPIs for customer satisfaction and service delivery.

• Prior experience in customer service, client servicing, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with CRM software is a plus.
• Familiarity with service delivery processes in maintenance or handyman services preferred.

• Competitive salary based on experience and qualifications.
• Attractive Monthly and Quarterly Incentives.
• Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance.
• Opportunities for learning, development, and career growth.

At Easyfix, we believe in building a customer-first culture with empowered teams and a positive work environment. Join a fast-growing organization that values your contributions and offers real growth opportunities.

Join a fast-growing global platform transforming how startups raise capital.

We connect innovative founders with top-tier investors, simplifying the fundraising journey and enabling breakthrough innovation. We’re now hiring Client Service Interns who are passionate about startups, venture capital, and client success.

 What You’ll Do

• Conduct detailed market and industry research to support live client fundraising deals
• Assist in internal operations and client communication workflows
• Pursue our Venture Scout Certification and help identify high-potential startups
• Network with a global community of founders, VCs, and startup mentors

 What We’re Looking For

• Interest in investment banking, venture capital, or startup ecosystems
• Strong analytical, research, and communication skills
• Highly organized and detail-oriented
• Open to students, recent graduates, or entry-level professionals

 Internship Details

• Type: Part-time Internship
• Location: Remote / Work from Home
• Stipend: Fixed

 Launch your career in venture capital and client services.

Apply today to make your mark in the startup world!

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.

Location: Gurugram, Haryana (Hybrid/On-site)

Position/Employment type: Full-time/Hybrid

Experience: 1+ years in BPO, call center

Key Responsibilities:

• Inbound Call Management:
• Promptly answer and respond to customer queries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve issues efficiently, escalating complex cases as needed.
• Outbound Outreach:
• Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.
• Identify customer needs, pitch relevant offerings, and close transactions when applicable.
• CRM & Documentation:
• Maintain comprehensive records of all interactions in the CRM system.
• Track call details, resolutions, and lead outcomes.
• Quality, Metrics & Feedback:
• Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.
• Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

Requirements:

• Languages: English, Hindi – both fluent;
• Multilingual abilities to support diverse customer demographics are preferable.
• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of experience in a BPO, call center, or customer service environment.
• Strong verbal and written communication with excellent active listening ability.
• Customer-centric attitude with empathy, patience, and adaptability.
• Effective problem-solving, multitasking, and time management skills

Requirements

• Languages: English, Hindi – both fluent;
• Multilingual abilities to support diverse customer demographics are preferable.
• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of experience in a BPO, call center, or customer service environment.
• Strong verbal and written communication with excellent active listening ability.
• Customer-centric attitude with empathy, patience, and adaptability.
• Effective problem-solving, multitasking, and time management skills

Benefits

• Competitive salary with performance bonuses
• 28 paid vacation days
• Growth in an international, collaborative team
• Internet costs compensation

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Our Ultra-High Net Worth team focuses on post liquidity multigenerational families and C-Suite executives who have or require complex estate and income tax planning. Our team of professionals take a holistic approach through consulting and compliance with income tax, philanthropic, retirement, gift, estate and trust needs. As a tax manager, you will be responsible for the following, which are focused around your technical expertise and ability to work as a collaborative team member to deliver excellent client service:

Responsibilities :

Basic Qualifications :

Basic Qualifications:

Preferred Qualifications

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the in the Indian Armed Forces; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .

About Company:

Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth.

About the Role

As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.

Shift Timings: 10 AM – 7 PM IST - 5 / 2

Experience: 1+ years in BPO, call center

Key Responsibilities:

• Inbound Call Management:
• Promptly answer and respond to customer queries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve issues efficiently, escalating complex cases as needed.
• Outbound Outreach:
• Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.
• Identify customer needs, pitch relevant offerings, and close transactions when applicable.
• CRM & Documentation:
• Maintain comprehensive records of all interactions in the CRM system.
• Track call details, resolutions, and lead outcomes. Quality, Metrics & Feedback:
• Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.
• Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

Requirements

Languages: English, Hindi – both fluent;  Tamil, Telugu languages - would be an advantage.

Multilingual abilities to support diverse customer demographics are preferable.

High school diploma or equivalent; bachelor’s degree preferred.

1–2 years of experience in a BPO, call center, or customer service environment.

Strong verbal and written communication with excellent active listening ability.

Customer-centric attitude with empathy, patience, and adaptability.

Effective problem-solving, multitasking, and time management skills

Benefits

Competitive salary

28 paid vacation days

Growth in an international, collaborative team

Internet costs compensation