592 Customer Service Representatives jobs in Gurugram

Job Title: Client Services Representative – Wedding Industry

Location: Gurugram, India

Employment Type: Full-time

About the Role

We are seeking an experienced Client Services Representative to join our team in Gurugram. The ideal candidate will have a strong background in client servicing, preferably in the wedding/events industry, and a passion for delivering personalized, high-quality service. You will be responsible for handling client interactions, ensuring smooth coordination, and creating memorable experiences for our clients.

Key Responsibilities

• Act as the main point of contact for wedding clients, ensuring timely communication and query resolution.

• Manage end-to-end client servicing for wedding events, including pre-event coordination, on-ground support, and post-event follow-ups.

• Build and maintain strong relationships with clients, vendors, and partners.

• Collaborate with the operations and creative teams to deliver seamless event experiences.

• Handle client expectations and provide customized solutions.

• Maintain client databases, prepare reports, and share feedback with management.

Qualifications & Skills

• Graduate in any discipline (Hospitality/Event Management preferred).

• 2–4 years of experience in Client Servicing within the Wedding or Event Management industry is mandatory.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to multitask under pressure.

• Problem-solving and conflict-resolution abilities.

• Familiarity with wedding trends, vendors, and event processes will be a strong plus.

What We Offer

• Competitive salary with growth opportunities.

• Exposure to high-profile wedding projects.

• A collaborative and dynamic work culture.

Location: Gurugram

To Apply: Send your CV on WhatsApp

Candidate Profile

• Previous experience in building data science / algorithms based products is big advantage.
• Experience in handling healthcare data is desired.

Educational Qualification
Bachelors / Masters in computer science / Data Science or related subjects from reputable institution

Typical Experience

• 7-9 years experience of industry experience in developing data science models and solutions.
• Able to quickly pick up new programming languages, technologies, and frameworks
• Strong understanding of data structures and algorithms
• Proven track record of implementing end to end data science modelling projects, providing the guidance and thought leadership to the team.
• Strong experience in a consulting environment with a do it yourself attitude.

Primary Responsibility

• As a Data science lead you will be responsible to lead a team of analysts and data scientists / engineers and deliver end to end solutions for pharmaceutical clients.
• Is expected to participate in client proposal discussions with senior stakeholders and provide thought leadership for technical solution.
• Should be expert in all phases of model development (EDA, Hypothesis, Feature creation, Dimension reduction, Data set clean-up, Training models, Model selection, Validation and Deployment)
• Should have deep understanding of statistical & machine learning methods ((logistic regression, SVM, decision tree, random forest, neural network), Regression (linear regression, decision tree, random forest, neural network), Classical optimisation (gradient descent etc),
• Must have thorough mathematical knowledge of correlation/causation, classification, recommenders, probability, stochastic processes, NLP, and how to implement them to a business problem.
• Should be able to help implement ML models in a optimized , sustainable framework.
• Expected to gain business understanding in health care domain order to come up with relevant analytics use cases. (E.g. HEOR / RWE / Claims Data Analysis)
• Expected to keep the team up to date on latest and great in the world on ML and AI.

Technical Skill and Expertise

• Expert level proficiency in programming language Python/SQL.
• Working knowledge of Relational SQL and NoSQL databases, including Postgres, Redshift
• Extensive knowledge of predictive & machine learning models in order to lead the team in implementation of such techniques in real world scenarios.
• Working knowledge of NLP techniques and using BERT transformer models to solve complicated text heavy data structures.
• Working knowledge of Deep learning & unsupervised learning.
• Well versed with Data structures, Pre-processing , Feature engineering, Sampling techniques.
• Good statistical knowledge to be able analyse data.
• Exposure to open source tools & working on cloud platforms like AWS and Azure and being able to use their tools like Athena, Sagemaker, machine learning libraries is a must.
• Exposure to AI tools LLM models Llama (ChatGPT, Bard) and prompt engineering is added advantage
• Exposure to visualization tools like Tableau, PowerBI is an added advantage

Don't meet every job requirement? That's okay Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Client Servicing Manager

Location: Gurgaon / Faridabad / Palwal (Haryana)

Salary: Up to ₹60,000 per month (based on experience)

Industry: Furniture & Fixture | Retail Display | Visual Merchandising

Experience: 4–6 Years

Are you passionate about building strong client relationships and ensuring smooth project execution? We're looking for a Client Servicing Manager who can be the bridge between our clients and our internal teams, ensuring top-notch delivery and client satisfaction.

Key Responsibilities:

1. Act as the primary point of contact between clients & internal teams (design, production, installation).

2. Understand client requirements & ensure accurate briefing.

3. Manage multiple accounts & projects with timely delivery.

4. Provide regular updates & maintain strong after-sales relationships.

5. Coordinate with vendors & suppliers to meet deadlines.

6. Resolve client issues promptly & professionally.

7. Support business growth by upselling & identifying new opportunities.

Skills & Requirements: Bachelor's degree (MBA preferred). 4–6 years of proven client servicing/account management experience (retail branding, furniture, or VM preferred). Strong communication & presentation skills. Ability to manage multiple projects under deadlines. Knowledge of production & installation cycles. Proficiency in MS Office & project management tools.If you're client-focused, proactive, and ready to grow, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: ₹0, ,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Position: Client Servicing Manager Offline Media (Mainline)

Industry: Advertisement

Location : Gurugram

Experience: 4 year to 8 year

Budget: ₹55,000 - ₹70,000 per month

Working Days: 5.5 Days (Alternate Saturdays working)

About the Role:

We are seeking dynamic and proactive Client Servicing Manager to manage day-to-day coordination between clients, vendors, and internal teams for offline media projects including ATL & BTL campaigns. It will be 70% offline media and 30% Digital media coordination role.

Key Responsibilities:

Act as the point of contact between clients and internal teams

Coordinate with vendors for timely execution of ATL/BTL activities

Ensure campaign deliverables are met as per timelines and quality standards

Manage event activations, print, OOH, and other mainline media projects

Prepare reports and share regular updates with clients

Assist in planning and execution of BTL campaigns

Coordinate with the Digital team and update the same to client .

Requirements:

4+ years of experience in client servicing in mainline/offline media

Strong communication and interpersonal skills

Ability to multitask and manage deadlines

Experience with BTL campaigns and ATL media preferred

Interested candidate can Share the cv on or can what's up me on

About the Role:

We're looking for a proactive and detail-oriented
Account Executive
to join our growing team. The ideal candidate must have
1–3 years of experience working in an advertising agency
. You should be comfortable handling strategy, client servicing, and campaign execution across platforms.

Key Responsibilities:

• Act as the day-to-day contact for clients, ensuring clear communication and effective project management
• Brief and coordinate with internal teams – creative, strategy, digital, and production
• Assist in developing strategic campaign approaches based on client objectives
• Manage end-to-end campaign execution across digital and mainline channels
• Track deliverables, timelines, and ensure quality control before final delivery
• Prepare client presentations, campaign reports, and performance summaries
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business

Requirements:

• 1–3 years of relevant experience in an
  advertising agency
• Proven experience in
  both digital and mainline advertising
• Exposure to
  campaign strategy, planning, and execution
• Excellent communication, presentation, and client servicing skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and familiarity with project management tools
• Bachelor's degree in Marketing, Advertising, Communications, or a related field

Company Description

Kalaa is an experiential marketing company that specializes in creating and executing unique experiences integrated with bespoke technology and engaging content. Since its inception in 2019, Kalaa has partnered with major brands including Nestle, Doubtnut, Lixil, Delhi Police, IGNCA, and the Ministry of Culture. With offices in Delhi and Gurgaon, Kalaa stands out by seamlessly combining innovative experiences with technology and effective on-ground execution. The company's in-house technology integration, content, and design production capabilities further enhance its offerings to corporate and government clients.

Role Description

This is a full-time, on-site role located in Gurugram for a Senior Executive Client Servicing. The Senior Executive Client Servicing will handle day-to-day communication with clients, ensure customer satisfaction, and manage various client service activities. Tasks include maintaining strong client relationships, addressing client queries and concerns, developing strategies to grow and sustain the relationship clients, creating visually and conceptually awesome presentations, and collaborating with internal teams to deliver exceptional service. The role will also require overseeing financial aspects related to client servicing.

Qualifications

• Experience working in Events - Event Client Servicing, Key Account Management - Events
• Strong Communication skills
• Knowledge of Finance and financial management related to client services
• Excellent problem-solving and interpersonal skills
• Ability to work on-site in Gurugram
• Bachelor's or equivalent degree in Event Management, Business Administration, Marketing, Mass Communication or related field

Client Servicing Manager

Location: Gurgaon

Salary: Up to ₹50,000 per month (based on experience)

Industry: Furniture & Fixture | Retail Display | Visual Merchandising

Experience: 4–6 Years

Are you passionate about building strong client relationships and ensuring smooth project execution? We're looking for a Client Servicing Manager who can be the bridge between our clients and our internal teams, ensuring top-notch delivery and client satisfaction.

Key Responsibilities:

1. Act as the primary point of contact between clients & internal teams (design, production, installation).

2. Understand client requirements & ensure accurate briefing.

3. Manage multiple accounts & projects with timely delivery.

4. Provide regular updates & maintain strong after-sales relationships.

5. Coordinate with vendors & suppliers to meet deadlines.

6. Resolve client issues promptly & professionally.

7. Support business growth by upselling & identifying new opportunities.

Skills & Requirements: Bachelor's degree (MBA preferred). 4–6 years of proven client servicing/account management experience (retail branding, furniture, or VM preferred). Strong communication & presentation skills. Ability to manage multiple projects under deadlines. Knowledge of production & installation cycles. Proficiency in MS Office & project management tools.If you're client-focused, proactive, and ready to grow, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: ₹0, ,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Job Title: Client Service Manager IT Infrastructure Services

Location: Gurugram (Work From office)

Experience: 5+ years

Notice Period: Immediate

Key Responsibilities:

• Build and maintain strong, long-term relationships with key stakeholders in client organizations.
• Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams.
• Take ownership of client accounts, ensuring successful implementation of IT infrastructure solutions.
• Coordinate between clients and internal teams to meet deliverables on time and within budget, ensuring high-quality service.
• Focus on driving adoption, engagement, and overall satisfaction with IT infrastructure services.
• Act as a trusted advisor to clients, proactively identifying opportunities to enhance their experience and address any concerns.
• Understand customer business goals and collaborate with internal teams to provide customized solutions. Work closely with the client to ensure that IT infrastructure strategies align with their evolving needs.
• Identify opportunities for upselling and cross-selling additional services to existing clients. Partner with the sales team to maximize revenue potential and ensure continued growth of client accounts.
• Track and report key success metrics, including client satisfaction, product usage, and renewal rates. Use data insights to suggest improvements and ensure the ongoing success of customer relationships.
• Handle any customer issues or escalations promptly and effectively. Work cross-functionally with technical teams to resolve problems and ensure minimal impact on the clients business operations.
• Work closely with internal teams (sales, technical, support) to ensure seamless service delivery. Facilitate internal communication to keep all stakeholders aligned on client objectives and progress.

Qualifications:

-Bachelors degree in Business, Information Technology, or a related field. MBA is preferred.

5+ years of experience in account management, customer success, or a similar role in IT infrastructure services.

-Strong understanding of IT infrastructure services, including cloud computing, data centers, network management, and cybersecurity. Ability to explain complex technical concepts to non-technical clients.

-Proven ability to build and nurture relationships with clients, driving long-term satisfaction and success. Experience in identifying customer pain points and delivering effective solutions.

-Exceptional verbal and written communication skills. Ability to effectively engage with senior stakeholders and influence decision-making.

-Strong analytical and problem-solving abilities, with a focus on proactively identifying and resolving customer challenges.

-Experience with CRM platforms (Salesforce, HubSpot), and familiarity with IT service management frameworks (e.g., ITIL) is a plus.Project management experience or certifications like PMP is desirable.

Job Type: Full-time

Pay: ₹700, ₹1,000,000.00 per year

Application Question(s):

• 1. Please mention your Current CTC and Expected CTC?
• 1. Please rate your English communication skills out of 10 (1 is lowest and 10 is highest)
• 1. In how many days you can join us if get shortlisted ?
• 1. How many years of experience do you have in Account Management?
• 1. How many years of experience do you have in IT Client Servicing?
• 1. What type of IT infrastructure you have experience in Account Management?
• 1. What type of global customers you have handled in terms of client servicing and account management?
• 1. This role requires you to work on various time hours depending upon the client and customer requirement , are you ok with it ?
• 1. Have you gone through the JD and ok to work on all roles and responsibilities?
• Let us know your top 5 skills which makes you a fir for this role.
• 1. Are you comfortable to work from office (Gurugram)

Work Location: In person