What Jobs are available for Customer Service Representatives in Howrah?
Showing 81 Customer Service Representatives jobs in Howrah
Customer Support Executive
Kolkata, West Bengal
TP
Posted 10 days ago
Job Viewed
Job Description
Job Title : Customer Support Associate
Hiring: International Chat Process
Location : Kolkata (Work from Office)
Salary : 23/k CTC/month - 18k Take Home
Experience : Fresher and Experienced candidates can Apply.
Eligibility:
- Education: Undergraduates and Graduates are eligible.
- Excellent written English communication versant 5
- Willing to work in rotational Night shifts (5.5 days/week)
- Looking for Immediate Joiners
Selection Rounds:
- HR Interview
- Assessments: VERSANT & AMCAT
- Operations Round
Job Highlights:
- Non-voice (Chat-based customer support)
- International Chat Process
Contact:
Kowsalya HR :
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0
Customer Support Specialist
700001 Kolkata, West Bengal
₹300000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving, fully remote support team. This role is vital in providing exceptional assistance to customers, resolving inquiries, and ensuring a positive user experience across all platforms. You will be a key point of contact, embodying our client's commitment to outstanding service.
Responsibilities:
Qualifications:
Job Location: This is a remote role, with operations potentially coordinated from **Kolkata, West Bengal, IN**.
Responsibilities:
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate teams when necessary.
- Provide clear and accurate information regarding products, services, and policies.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and proactively offer solutions.
- Contribute to building customer loyalty through excellent service.
- Provide feedback to product and development teams on customer pain points and suggestions.
- Stay up-to-date with product knowledge and company updates.
- Maintain a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; Bachelor's degree is a plus.
- Proven customer support experience, preferably in a remote environment.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customer concerns.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote setting.
- A positive attitude and a strong work ethic.
- Ability to learn quickly and adapt to new technologies.
- Comfortable working independently and as part of a remote team.
Job Location: This is a remote role, with operations potentially coordinated from **Kolkata, West Bengal, IN**.
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1
Customer Support Specialist
700017 Motijheel, West Bengal
₹350000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a fast-growing e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Kolkata, West Bengal, IN . This hybrid role combines the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, resolving inquiries, addressing concerns, and ensuring a positive customer experience across multiple communication channels, including phone, email, and live chat. Your commitment to providing exceptional service will be key to maintaining customer loyalty and satisfaction.
Key Responsibilities:
The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to empathize with customers. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in using CRM software and standard office applications is expected. A Bachelor's degree is preferred, but relevant experience will be strongly considered. You should be a patient, resilient, and detail-oriented individual with strong problem-solving capabilities. The ability to multitask and manage time effectively in a dynamic environment is crucial. Familiarity with e-commerce operations is a plus. This role requires individuals who are passionate about helping people and contributing to a customer-centric organization.
Key Responsibilities:
- Responding to customer inquiries promptly and professionally via phone, email, and chat.
- Troubleshooting and resolving customer issues related to orders, products, and services.
- Escalating complex issues to appropriate departments when necessary.
- Providing accurate information about products, services, and company policies.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying trends in customer issues and providing feedback to improve products and services.
- Educating customers on product features and benefits.
- Achieving customer satisfaction targets and key performance indicators (KPIs).
- Assisting with customer feedback collection and analysis.
- Maintaining a positive and helpful attitude, even in challenging situations.
The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to empathize with customers. Previous experience in a customer service or helpdesk role is highly desirable. Proficiency in using CRM software and standard office applications is expected. A Bachelor's degree is preferred, but relevant experience will be strongly considered. You should be a patient, resilient, and detail-oriented individual with strong problem-solving capabilities. The ability to multitask and manage time effectively in a dynamic environment is crucial. Familiarity with e-commerce operations is a plus. This role requires individuals who are passionate about helping people and contributing to a customer-centric organization.
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2
Customer Support Lead
700071 Kolkata, West Bengal
₹45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing e-commerce platform based in Kolkata, West Bengal, IN , is looking for a proactive and empathetic Customer Support Lead to join their dynamic team. This role is crucial in ensuring our customers receive outstanding support and assistance, fostering loyalty and satisfaction. As the Customer Support Lead, you will be responsible for managing a team of customer service representatives, providing training, setting performance standards, and ensuring the highest level of service delivery. You will handle escalated customer issues, troubleshoot complex problems, and collaborate with other departments to resolve customer complaints effectively. Your role will involve developing and implementing customer service policies and procedures, monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and identifying areas for improvement. You will also be responsible for analyzing customer feedback and providing insights to product and marketing teams to enhance the overall customer experience. This position requires excellent communication skills, a patient demeanor, and a strong understanding of customer service best practices. You will be expected to contribute to a positive and productive team environment, championing customer-centricity throughout the organization. The ideal candidate will have experience with various customer support channels, including phone, email, and live chat, and be proficient in using customer relationship management (CRM) software. This hybrid role requires you to be in the office for a portion of the week, allowing for collaborative teamwork and direct supervision, while also offering flexibility for remote work. You will play a pivotal role in shaping the customer support experience and contributing to the company's success. A keen eye for detail and a commitment to continuous learning and process improvement are highly valued.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support agents.
- Develop and implement customer service strategies and best practices.
- Manage and resolve escalated customer inquiries and issues.
- Monitor and report on customer service KPIs.
- Train new team members and provide ongoing coaching.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address customer concerns.
- Ensure adherence to company policies and service standards.
- Maintain a positive and supportive team environment.
- Contribute to knowledge base content and FAQs.
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3
Customer Support Specialist
700001 Middleton Row, West Bengal
₹32000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and customer-focused Customer Support Specialist to join their vibrant team in Kolkata, West Bengal, IN . This role is integral to ensuring customer satisfaction by providing prompt, accurate, and friendly assistance across various communication channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues, troubleshooting technical problems, and providing information about products and services. The ideal candidate will have excellent communication skills, patience, and a genuine desire to help others. You will also play a key role in gathering customer feedback to help improve our client's offerings.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and requests in a timely and professional manner.
- Provide clear and concise information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Identify and report trends in customer inquiries and feedback.
- Contribute to the development of FAQs and support documentation.
- Maintain a high level of customer satisfaction through exceptional service.
- Collaborate with team members to share best practices and improve support processes.
- Adhere to company guidelines and service level agreements.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer support software and CRM systems.
- Must be able to work in Kolkata, West Bengal, IN .
- A positive attitude and a team-player mentality.
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4
Customer Support Team Lead
700001 Saltlake, West Bengal
₹55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking an experienced and empathetic Customer Support Team Lead to manage their fully remote support operations. This pivotal role involves leading a team of customer service professionals to deliver exceptional support experiences and ensure customer satisfaction. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for problem-solving. You will be responsible for guiding, coaching, and motivating your remote team to meet and exceed service level agreements (SLAs) and key performance indicators (KPIs). This includes handling escalated customer issues, ensuring timely resolution, and maintaining high standards of service quality. You will play a key role in developing training materials, onboarding new team members, and continuously improving support processes and documentation. Monitoring customer feedback and analyzing support trends to identify areas for improvement in products or services will be crucial. The Team Lead will collaborate with other departments, such as Product Development and Sales, to ensure customer insights are effectively communicated. As a remote-first role, exceptional organizational skills, self-discipline, and proficiency in virtual communication and collaboration tools are essential. You should be adept at fostering a positive and productive team environment despite geographical separation. The ability to handle complex customer inquiries, troubleshoot technical issues, and provide clear, concise solutions is paramount. This is a fantastic opportunity to make a significant impact on customer loyalty and the overall success of the company.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote team of customer support representatives.
- Ensure timely and effective resolution of customer inquiries and escalations.
- Monitor team performance against SLAs and KPIs, providing regular feedback.
- Develop and deliver training programs for support staff.
- Create and maintain comprehensive support documentation and knowledge base articles.
- Analyze customer feedback and support data to identify trends and improvement opportunities.
- Collaborate with other departments to resolve customer issues and enhance product/service offerings.
- Foster a positive and high-performing remote team culture.
- Manage workforce scheduling and ensure adequate coverage.
- Act as a point of escalation for complex customer issues.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and customer support tools.
- Strong understanding of customer service best practices and SLAs.
- Ability to coach and motivate team members effectively.
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5
Senior Customer Support Specialist
700001 Saltlake, West Bengal
₹58000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to be part of our growing Customer Service & Helpdesk team. This is a hybrid role, offering a blend of remote flexibility and in-office collaboration at our Kolkata, West Bengal, IN location. You will be responsible for providing exceptional support to our customers, resolving inquiries efficiently, and ensuring a high level of customer satisfaction. The ideal candidate has a proven background in customer service, excellent communication skills, and a proactive approach to problem-solving.
Responsibilities:
Qualifications:
This role offers a great opportunity to grow your career in customer support within a supportive team environment. If you are a customer advocate looking for a hybrid role in Kolkata, West Bengal, IN , we encourage you to apply.
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
- Troubleshoot and resolve customer issues related to products and services.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Educate customers on product features, services, and best practices.
- Maintain accurate customer records and documentation within our CRM system.
- Contribute to the development and maintenance of support documentation and knowledge bases.
- Identify opportunities to improve the customer support experience and propose solutions.
- Collaborate with team members and other departments to ensure a cohesive customer journey.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Provide guidance and mentorship to junior customer support representatives.
Qualifications:
- Bachelor's degree in any field or equivalent practical experience.
- Minimum of 4 years of experience in a customer service or helpdesk role, preferably in a senior capacity.
- Demonstrated ability to handle challenging customer interactions with professionalism and empathy.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- Experience working in a hybrid work model is beneficial.
- A customer-centric mindset with a passion for delivering outstanding service.
- Familiarity with (Specify Industry/Product knowledge if relevant) is a plus.
This role offers a great opportunity to grow your career in customer support within a supportive team environment. If you are a customer advocate looking for a hybrid role in Kolkata, West Bengal, IN , we encourage you to apply.
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6
Senior Customer Support Specialist
700001 Kolkata, West Bengal
₹55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their fully remote support team. In this role, you will be the primary point of contact for our valued customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. You will leverage your communication skills, problem-solving abilities, and in-depth product knowledge to ensure a positive customer experience. This is a fully remote position, allowing you to contribute to our success from anywhere.
Key Responsibilities:
Key Responsibilities:
- Handle high volumes of customer inquiries via phone, email, chat, and social media channels, providing timely and accurate support.
- Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions to resolve technical or service-related problems.
- Educate customers on product features, services, and best practices to enhance their understanding and utilization.
- Document all customer interactions, inquiries, issues, and resolutions accurately in our CRM system.
- Escalate complex or unresolved issues to appropriate internal departments or senior management, ensuring follow-through to resolution.
- Identify recurring customer issues and provide feedback to product development and other teams to drive improvements.
- Maintain a high level of product knowledge and stay updated on new features, services, and policies.
- Contribute to the development and maintenance of our knowledge base and support documentation.
- Mentor and train junior customer support representatives, sharing best practices and providing guidance.
- Adhere to established service level agreements (SLAs) and quality assurance standards.
- Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
- Participate actively in virtual team meetings, discussions, and training sessions.
- Act as a brand ambassador, embodying the company's values and commitment to customer service excellence.
- A Bachelor's degree or equivalent experience in a relevant field.
- A minimum of 3-5 years of experience in customer service, technical support, or a related role, preferably in a remote setting.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong problem-solving and analytical skills, with a patient and methodical approach.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- A customer-centric mindset with a passion for helping others.
- Ability to work independently and as part of a distributed team, demonstrating strong self-discipline.
- Experience in troubleshooting technical issues related to software or hardware is a plus.
- Familiarity with online collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
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7
Customer Support Specialist (Remote)
700001 Kolkata, West Bengal
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their remote-first support team. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. This is a fully remote position, requiring you to work from your home office and connect with customers via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, answering questions about products and services, processing orders and returns, and escalating complex problems to senior team members when necessary. You will maintain detailed records of customer interactions and provide feedback to internal teams to help improve our offerings. The ideal candidate will possess excellent communication and active listening skills, patience, and a genuine desire to help others. Proficiency in using CRM software and other support tools is advantageous. A strong work ethic, self-discipline, and the ability to manage time effectively in a remote environment are crucial for success. If you are passionate about customer service and thrive in a collaborative, virtual setting, we encourage you to apply. This is a fantastic opportunity to contribute to customer satisfaction and build a rewarding career in a company that values its employees and fosters a positive remote work culture, supporting customers from Kolkata, West Bengal, IN.
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8
Customer Support Specialist - Remote
700001 Kolkata, West Bengal
₹35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to provide exceptional service to customers from the comfort of your home. The ideal candidate is passionate about helping others, possesses outstanding communication skills, and is adept at resolving customer issues efficiently and effectively. You will be the first point of contact for customers, addressing inquiries, troubleshooting problems, and ensuring a positive customer experience.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Educate customers on product features and functionalities.
- Process customer requests, orders, and returns accurately.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments for resolution.
- Identify trends in customer issues and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively in a remote work setting.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated, quiet workspace.
- Willingness to work flexible hours, including weekends and evenings if required.
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