What Customer Service Representatives Jobs are in Howrah?

We are Hiring KOLKATA!

Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

(Shifts Window- Between 4pm to 10am - Any 9 hours Shift)

Location - Kolkata

Immediate Joiners Preferred

CTC Offered-

Annual CTC- 2,65,500/-

Monthly CTC- 22,000/-

Roles & Responsibilities:

- Handle customer queries through chat and voice (international clients).

- Deliver accurate information and ensure customer satisfaction.

- Troubleshoot and escalating issues when required.

- Maintain high-quality service standards in all interactions.

- Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication

Interested candidates can share their CV at or contact .

Our client, a well-established retail company, is seeking a friendly and efficient Customer Service Representative to join their team in Kolkata . This hybrid role is perfect for individuals passionate about providing outstanding support to customers, resolving inquiries, and ensuring a positive shopping experience. You will be the first point of contact for customers, handling a variety of requests and contributing to the overall satisfaction and loyalty of our clientele. We offer a supportive work environment where your contributions are valued and there are opportunities for growth within the company. Join our team in Kolkata and become an integral part of a company committed to excellence in customer care. This role requires a blend of in-office collaboration and the flexibility of remote work, making it ideal for those seeking a balanced work-life arrangement.

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, store policies, and promotions.
• Process customer orders, returns, exchanges, and refunds efficiently.
• Resolve customer complaints and issues in a professional and timely manner.
• Assist customers with navigating the company website and online store.
• Maintain customer records and update account information accurately.
• Gather customer feedback and report it to management for service improvement.
• Follow communication procedures, guidelines, and policies.
• Upsell products and services where appropriate and beneficial to the customer.
• Collaborate with team members and other departments to ensure customer satisfaction.

• High school diploma or equivalent qualification.
• Previous experience (1-2 years) in customer service or a related role is preferred.
• Excellent communication and interpersonal skills.
• A polite, patient, and friendly demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and basic office software.
• Ability to adapt to changing customer needs and service demands.
• Willingness to work in a hybrid model, with scheduled days in our Kolkata office.
• Basic understanding of retail operations and products.
• Ability to remain calm and professional under pressure.

• Hybrid work arrangement offering flexibility.
• Competitive annual salary of ₹.
• Health benefits package including medical coverage.
• Paid time off and company holidays.
• Opportunities for training and skill development in customer service.
• A supportive and team-oriented work environment in Kolkata .
• Employee discounts on company products.
• Potential for advancement within the customer service department.

• Respond to customer inquiries regarding technical issues with services via phone, email, and chat.
• Troubleshoot common technical problems related to internet connectivity, device setup, and service activation.
• Guide customers through step-by-step solutions to resolve their technical difficulties.
• Escalate unresolved technical issues to specialized support teams with detailed customer information.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Educate customers on service features, basic troubleshooting techniques, and self-service options.
• Process service requests, changes, and cancellations as needed.
• Maintain a high level of customer satisfaction by providing efficient and empathetic support.
• Meet or exceed performance metrics, including customer satisfaction scores and first-call resolution rates.
• Stay updated on product offerings and technical updates to provide accurate information.

• Proven experience in a customer service or technical support role.
• Familiarity with telecommunications services (internet, mobile, TV) and basic troubleshooting.
• Excellent verbal and written communication skills, with the ability to remain calm and professional under pressure.
• Strong listening and problem-solving skills.
• Proficiency in using computer systems, CRM software, and ticketing tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; some college or technical training is a plus.
• A positive attitude and a genuine desire to help customers.
• Must have a reliable internet connection and a dedicated workspace for remote work.
• Understanding of the **Kolkata** customer base and regional needs is advantageous.

• Competitive hourly wage or annual salary.
• Comprehensive training program provided for all new hires.
• Fully remote work environment, offering excellent flexibility.
• Opportunities for career advancement within the company.
• Be part of a well-established telecommunications company serving **Kolkata, West Bengal**.
• Paid time off and company holidays.
• Potential for performance bonuses.
• Employee assistance program for well-being.
• Supportive remote team and management structure.
• Contribute directly to customer satisfaction in the **Kolkata** area.

Our client is seeking an enthusiastic and customer-oriented Customer Service Representative to join their team in Kolkata, West Bengal . This hybrid role involves providing essential Tier 1 support, addressing customer inquiries, and resolving basic issues to ensure a positive customer experience. You will be the first point of contact for many customers, playing a vital role in building customer loyalty. This is an excellent entry-level opportunity for individuals passionate about customer service and looking to grow their careers within a supportive environment.

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide first-level support, identifying and resolving common customer issues.
• Accurately document customer interactions and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate Tier 2 support teams.
• Gather customer feedback and relay it to management for service improvement.
• Maintain a high level of product knowledge to effectively assist customers.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Strive to achieve individual and team performance goals related to customer satisfaction and resolution times.
• Assist in maintaining knowledge base articles with updated information.

• High school diploma or equivalent; some college or a degree is a plus.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Customer-focused attitude with a desire to help others.
• Ability to learn new systems and processes quickly.
• Proficiency in basic computer skills and familiarity with CRM or helpdesk software is advantageous.
• Ability to work effectively in a hybrid environment, demonstrating reliability and professionalism.
• Team player with a positive attitude and strong work ethic.
• Previous experience in customer service is preferred but not mandatory.

Our client offers a competitive entry-level salary, comprehensive health benefits, paid time off, and opportunities for career advancement within the customer service department. You will receive thorough training and ongoing support from experienced team members. This role provides a fantastic foundation for a career in customer relations. Join a company that values its employees and fosters a positive, collaborative work environment. The hybrid model supports a balanced approach to work.

We're #Hiring | Customer Support Executive ( Inbound Voice - Night Shift)

Looking for a Night Shift That Actually Makes Sense?

We’re currently hiring for a role that focuses on support, not targets.

Location: Salt Lake, Sector V, Kolkata

Shift: Fixed Night Shift | Monday–Friday

Process: Inbound calls only (No sales | No targets)

Compensation & Benefits

️ ₹15,000–₹19,000 (Gross)

️ Free cab drop after shift

️ Additional statutory benefits included

Who Can Apply?

#Freshers ready to start their career

Experienced candidates seeking stability

Candidates with good English communication

Those comfortable working night shifts

Interested?

WhatsApp - HR Neha

Our client, WhatJobs Direct, is looking for a highly organized and detail-oriented Customer Service Coordinator to join their office-based team in Kolkata . This role is pivotal in ensuring the smooth day-to-day operations of the customer service department. You will be responsible for managing customer interactions, coordinating support efforts, and maintaining essential customer records. The ideal candidate possesses excellent administrative and communication skills, with a strong commitment to providing a positive customer experience. This position offers a great opportunity to work in a stable environment and contribute to the efficiency of a customer-focused organization. Join us and become an integral part of our client's success in Kolkata .

• Manage incoming customer communications (phone calls, emails, and walk-ins) and direct them to the appropriate personnel.
• Schedule appointments and follow-ups for customer service representatives.
• Maintain and update customer databases and records with accuracy.
• Assist in preparing reports on customer service activities and performance metrics.
• Process customer orders, requests, or changes and ensure they are handled efficiently.
• Coordinate with other departments to resolve customer issues and ensure seamless service delivery.
• Provide administrative support to the customer service team, including data entry and filing.
• Handle basic customer inquiries and provide information about products and services.
• Ensure that all customer interactions are professional and courteous.

• Proven experience in an administrative or customer service coordination role.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
• Experience with CRM software is a plus.
• Ability to multitask and prioritize tasks effectively in a busy office environment.
• A proactive approach to problem-solving and a keen eye for detail.
• Must be able to work on-site in Kolkata during specified business hours.
• High school diploma or equivalent; further education or relevant certifications are beneficial.
• A professional demeanor and a commitment to excellent customer service.

Our client offers a competitive salary, regular performance reviews, and potential for annual bonuses. Comprehensive health benefits, including medical coverage, are provided. Employees are entitled to paid time off and public holidays. This on-site role in Kolkata provides a structured work environment with opportunities for professional development. Our client is committed to fostering a positive workplace culture and offers pathways for career growth within the customer service department. Join a well-established organization that values its employees and their contributions.

About the Role:
Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience.
We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.
  
• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries.
  
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
  
• Accurately document customer interactions in the CRM and support systems.
  
• Achieve quality, productivity, customer satisfaction, and service level targets.
  
• Escalate complex or unresolved issues to the appropriate internal teams.
  
• Deliver a positive, empathetic, and professional customer experience in every interaction.
  

Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.
  
• Experience in the e-commerce industry is an added advantage.
  
• Minimum qualification: 12th Pass (Higher Secondary) or above.
  
• Excellent command of spoken and written English with a clear, neutral, and internationally understandable accent.
  
• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.
  
• Excellent problem-solving and interpersonal skills.
  
• Comfortable working in a fast-paced environment and handling multiple customer interactions.
  
• Basic computer proficiency and familiarity with CRM or customer support platforms are an advantage.
  

What You'll Gain

• Opportunity to work with a leading global e-commerce client.
  
• Comprehensive onboarding and professional training.
  
• Career growth and development opportunities within a fast-growing organization.
  
• Supportive, collaborative, and inclusive work environment.
  
• Performance-based incentives in addition to the annual CTC.
  

Why Join SummitNext?
At SummitNext, we believe in developing talent and providing opportunities to grow. You'll be part of a dynamic team that values collaboration, continuous learning, and delivering exceptional customer experiences.

Know More About Us
Glassdoor:
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LinkedIn:
Website:

Employment Type: Full-Time (Work From Office)
Working Hours: 9-hour rotational shifts, 5 days a week (aligned with Malaysia Time)
Salary: INR 3.3 – 3.5 Lakhs per annum (CTC, including benefits)

Our client, a well-established retail conglomerate, is seeking a diligent and customer-oriented Customer Support Representative to join their vibrant team in Kolkata, West Bengal . In this role, you will be the voice of our client, providing essential support to customers regarding their purchases, inquiries, and any issues they may encounter. Your primary goal will be to ensure customer satisfaction by offering timely, accurate, and friendly assistance. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. This is a key role in maintaining customer loyalty and brand reputation. We are looking for an individual who is eager to learn, adapt, and contribute positively to a team-focused environment. The role requires a strong understanding of customer needs and the ability to resolve issues effectively.

• Handle inbound customer calls, emails, and chat messages promptly and efficiently.
• Provide information about products, services, and store policies.
• Address customer inquiries, complaints, and concerns with empathy and professionalism.
• Process customer orders, returns, and exchanges accurately.
• Troubleshoot and resolve issues related to billing, shipping, and product defects.
• Maintain accurate customer records and interaction logs in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Collaborate with other departments to ensure a smooth customer experience.
• Contribute to a positive team environment and share best practices.

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English and Bengali.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and tools.
• Ability to remain calm and professional, especially during stressful situations.
• High school diploma or equivalent required.
• Familiarity with retail operations is a plus.
• Team player with a strong work ethic.
• Demonstrated ability to learn new products and processes quickly.
• A genuine desire to help customers and provide exceptional service.

• Competitive hourly wage and potential for performance incentives.
• Health insurance benefits package.
• Paid sick leave and vacation days.
• Opportunities for skill development and training.
• A supportive and friendly work atmosphere.
• Employee discounts on company merchandise.
• Regular performance reviews and feedback.
• Career growth opportunities within the organization.
• Contribution to the provident fund scheme.
• Company-provided uniforms and necessary equipment.