97 Customer Service Representatives jobs in Malappuram

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Responsibilities:

* Manage calls, provide exceptional customer service

* Meet performance targets, adhere to policies

* Maintain system knowledge, resolve issues promptly

* Collaborate with team, ensure customer satisfaction

Food allowance

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

Job Title: Senior Customer Support Lead

Company: Arooha Travel and Tourism

Location: Calicut

Job Type: Full-time

About Us

Arooha Travel and Tourism is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We are looking for an experienced and motivated professional to lead our telecalling and customer support team.

Key Responsibilities

Lead and manage the telecalling/customer support team to achieve sales and service targets.

Handle inbound and outbound sales calls with proven ability to convert leads into confirmed bookings.

Develop strategies to improve customer engagement, sales conversions, and overall service quality.

Train, guide, and monitor team members to ensure high performance and consistent customer satisfaction.

Prepare and share regular reports on team performance and sales metrics with management.

Ensure smooth coordination with other departments (sales, operations, and marketing).

Requirements

Bachelor's degree (minimum qualification).

Proven experience in sales calls, conversions, and team leadership (travel/tourism background preferred).

Strong communication skills in English; knowledge of Hindi will be an added advantage.

Ability to lead a team effectively, motivate members, and achieve targets.

Excellent problem-solving skills and customer-centric mindset.

What We Offer

Competitive salary and performance-based incentives.

Opportunity to lead a growing team in a dynamic travel company.

Professional growth and career development opportunities.

Friendly and supportive work culture.

Job Types: Full-time, Permanent

Pay: ₹35, ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Work Location: In person

Key Responsibilities:

• Greet walk-in customers and build strong customer relationships.
• Understand customer needs, explain product features, and recommend suitable solutions.
• Drive sales conversion through excellent product knowledge and consultative selling.
• Handle customer queries, manage objections, and ensure high levels of customer satisfaction.
• Manage in-store displays, stock upkeep, and ensure the store is customer-ready at all times.
• Follow up with customers on inquiries, quotations, and post-sale services.
• Capture customer data accurately in the CRM for follow-ups and relationship management.
• Achieve sales targets and contribute to store performance.

Desired Candidate Profile:

• Graduate in any discipline.
• 1–3 years experience in premium retail, furniture, mattress, or consumer durables is preferred.
• Strong communication and interpersonal skills.
• Customer-focused attitude with a consultative approach to sales.
• Fluency in English and local language.
• Positive attitude and willingness to learn.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Required)

Work Location: In person

• Meeting with potential clients to gauge the utility and viability of prospective working relationships.
• Ensuring regular contact with existing clients to maintain our company's presence.
• Conducting in-depth needs assessments to better understand each client's requirements.
• Identifying a range of our offerings that could meet the goals and values of each client.
• Proposing and deliberating potential solutions in consultation with clients.
• Prompting clients to upgrade their existing packages and to purchase additional offerings.
• Settling clients' concerns in a swift and professional manner.
• Prior experience as a relationship executive, ideally in a similar organization.
• In-depth knowledge of effective sales and negotiation tactics.
• Outstanding verbal and written communication.
• Strong interpersonal and collaborative skills.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Ability to commute/relocate:

• Mavoor Road, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

We are seeking a proactive and client-focused Customer Support Executive to join our Operations Department. The candidate will act as a bridge between clients and the internal team, ensuring smooth communication, efficient operations, and timely delivery of services.

Key Responsibilities:

• Interact and communicate with clients to understand their branding and advertising requirements.
• Collect, document, and share client briefs with the internal team clearly and effectively.
• Coordinate day-to-day operations to ensure timely and accurate delivery of services.
• Prepare and present client presentations (PPTs) as required.
• Follow up with clients for feedback, approvals, and revisions.
• Maintain strong working relationships with both clients and the creative/operations team.
• Assist in improving internal processes and client service quality.

Key Requirements:

• Minimum 1 year of experience in client servicing, customer support, or operations.
• Proficient in client communication and requirement gathering.
• Knowledge of Hindi and Tamil is a strong advantage.
• Basic to intermediate skills in PowerPoint and MS Office tools.
• Good understanding of branding and advertising concepts (preferred).
• Strong organizational and time management skills.
• Positive attitude, team player, and solution-oriented mindset.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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