9 Customer Service Representatives jobs in Mangaluru

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 4 th to 8th of August 2025

Interview time: 10.30 am to 5 pm

Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests

Technical Skills:

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 4 th to 8th of August 2025

Interview time: 10.30 am to 5 pm

Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests

Technical Skills:

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills:

perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills:

espond to customer queries via inbound/outbound calls and emails within defined SLA’s

 ord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills :

ositive energy

ositive attitude

elf learner

Qualification:

ny Graduate, Freshers can apply

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 4 th to 8th of August 2025

Interview time: 10.30 am to 5 pm

Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB OPPORTUNITY)

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB)

Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests

Technical Skills:

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills – Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills:

perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills:

espond to customer queries via inbound/outbound calls and emails within defined SLA’s

 ord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills :

ositive energy

ositive attitude

elf learner

Qualification:

ny Graduate, Freshers can apply

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to

Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to