22 Customer Service Representatives jobs in Mangaluru

Job Preview: Wireless Technical Support / Customer Support / App Support

• Role: Wireless Technical Support / Customer Support / App Support
• Designation: Analyst
• Work Location: Mangalore
• Shift: 9 hours per day, with fixed shift and 2 days week off.

Role Overview
The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.

Required Qualifications

• Education:
• BCA, BSc Computers, MSc computers and BCOM with computers
• Skills
• 2+ years of experience in technical support, preferably in wireless communications or IoT devices
• Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
• Experience with mobile apps (iOS/Android) and remote device diagnostics
• Key Responsibilities:
• Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
• Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
• Assist customers with activation, configuration, and data plan setup
• Troubleshoot mobile app compatibility, cloud services, and signal strength problems
• Document customer interactions and solutions in CRM software
• Collaborate with product development and engineering teams to escalate unresolved issues
• Identify trends in support requests and recommend product or documentation improvements
• Maintain up-to-date knowledge of product line and wireless technologies
• Provide feedback for improving user experience across products and services

Career Progression
This role offers a clear path for career advancement:

• Junior Analyst -> Analyst -> Senior Analyst -> Team Manager
• Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
• This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

Work Environment

• Shifts: 9 hours per day, with fixed shift and 2 days week off.
• The shifts timings are: Starts at 6:30pm to 3:30am.
• Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

Duties / Responsibilities:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Job Preview: Analyst ( For TVC )

• Role : Back Office
• Designation: Analyst
• Work Location: Mangalore
• Shift: 9 hours per day, with shift changes every month

Role Overview:

As a BackOffice Support Analyst, you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue. If yes, index it to the case and send to the attorneys or concerned department if required. If no, then we have to open a legal case on behalf of the customer with the details available in the documents. You will also have to check the legal disclaimer (The laws in the particular state, city or county) while opening the case. Once the case is opened, they index the documents. If the case is already assigned, then they will send it to the attorney.

Required Qualifications:

• Education: BE, BCA, BSc Computers, B.Com with computers

• Skills:

• Strong multitasking skills.
• Excellent typing skills
• Basic understanding on legal concepts is an advantage.
• Knowledge of keyboard shortcuts and efficient computer usage.
• Excellent written communication skills
• Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

• Review the documents sent by customers and categorize them based on ongoing issue or a case.
• Index it to the case or create a case and then send it to attorneys.
• To be Active during working hrs and able to handle everything in the shift.
• To follow the communication protocols set and adhere to it
• To follow the escalation protocols set and adhere to it
• To follow quality standards & guidelines and adhere to it
• To follow processing guidelines and adhere to it
• To carry out documentation as per the direction from next higher-level lead or manager
• To follow the instructions provided by Manager

• To report status on day-to-day activities to Manager

• To participate actively in knowledge sharing sessions

• To participate actively in all technical, domain and behavioural training programs conducted at organizational level
• To be on proactive mode always
• To carry out knowledge transfer/transition activities
• To display thorough professionalism and to follow work ethics
• To be punctual and keep steady attendance rate
• To report on time and effort spent, accurately
• To ensure productivity targets are reached.

Career Progression:

This role offers a clear path for career advancement:

• Junior Analyst -> Analyst -> Senior Analyst Team Lead

Work Environment:

• Shifts: 9-hour shifts with rotational changes every month.
• The various shifts timings are:
• S1: 17:30 pm to 2:30 am
• S2: 18:30 pm to 3:30 am
• Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
• Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
• Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

• Impactful Work: Make a real difference by helping customers solve their technical problems.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
• Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Documentation Analyst

Responsibilities:

* Manage incoming customer queries via phone, email & chat

* Maintain high NPS through timely resolutions

* Collaborate with cross-functional teams on process improvements

Office cab/shuttle

Health insurance

Food allowance

Provident fund

Annual bonus

This job is provided by

Looking for Customer Support Executives Handle calls, resolve customer queries, and provide clear information. Good communication skills required (English/Hindi/Kannada/Malayalam/Tamil/Telugu/Marathi). Freshers can apply too

Job Description
Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills
perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills
espond to customer queries via inbound/outbound calls and emails within defined SLA's

ecord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills
ositive energy

ositive attitude

elf learner

Qualification
ny Graduate, Freshers can apply

About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills:

perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills:

espond to customer queries via inbound/outbound calls and emails within defined SLA’s

 ord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills :

ositive energy

ositive attitude

elf learner

Qualification:

ny Graduate, Freshers can apply

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

Analytical skills

Technical Skills:

perating the computer- Intermediate

S Office - Intermediate

vaya/Phone Operating skills – Beginner

 ent in Spoken and written English with effective Business Communication

ommunication in neutral accent over phone

ctive listening and probing skills

asic knowledge of Insurance

yping Speed 30 WPM

Process Skills:

espond to customer queries via inbound/outbound calls and emails within defined SLA’s

 ord interaction using client system with proper classification

efer Knowledge base and perform task as per defined process

ollow up and closure of interactions to ensure customer satisfaction

assionate about customer service

omfortable with Rotational shifts, extended working hours and weekly offs.

andidate should clear the V&A and online typing tests

Behavioral Skills :

ositive energy

ositive attitude

elf learner

Qualification:

ny Graduate, Freshers can apply

Customer Support Executive (Voice)

Experience Required: 1 to 4 Years

Languages Required: English

Shift Timing: US Shift

Salary: 3 LPA to 3.8 LPA

Skills Required: Strong customer service skills, Familiarity with financial services, payment systems.