94 Customer Service Representatives jobs in Patna

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser treatments.
• Conduct thorough client consultations to assess skin conditions, understand client goals, and recommend appropriate treatments and product lines.
• Develop personalized skincare regimens and treatment plans for clients.
• Maintain detailed client records, tracking progress and treatment history.
• Build and nurture long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
• Handle client inquiries, appointment scheduling, and follow-up communications with professionalism and efficiency.
• Educate clients on skincare best practices, product usage, and the benefits of various treatments.
• Stay current with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Assist in training and mentoring junior aesthetician staff.
• Manage inventory of aesthetic supplies and recommend product orders.
• Contribute to marketing efforts by gathering client testimonials and feedback.
• Ensure compliance with all health, safety, and sanitation regulations within the facility.

• Certification or Diploma in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of diverse treatments.
• Proven experience in client relations and customer service within the beauty or wellness sector.
• In-depth knowledge of various skincare technologies, ingredients, and treatment protocols.
• Excellent communication, listening, and interpersonal skills.
• Ability to build rapport and trust with a diverse clientele.
• Strong sales and upselling skills, with a focus on client needs.
• Knowledge of beauty and wellness industry trends and product lines.
• Certification in specific advanced treatments (e.g., laser, advanced peels) is highly desirable.
• Impeccable personal presentation and a professional demeanor.
• Passion for skincare and helping clients achieve their aesthetic goals.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

Company Overview

Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.

Job Overview

The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.

Qualifications and Skills

• Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
• Experience in SAP to streamline and manage customer support operations efficiently and effectively.
• Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
• Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
• Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
• Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
• Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
• Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.

Roles and Responsibilities

• Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
• Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
• Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
• Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
• Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
• Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
• Develop effective communication strategies to inform customers about product offerings, services, and policies.
• Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the relevant departments.
• Gather customer feedback and relay it to the product development team.
• Maintain a high level of product knowledge.
• Assist in training new team members.
• Contribute to the improvement of customer service processes and policies.
• Achieve and exceed performance targets related to response times and customer satisfaction.

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A team player with a positive attitude.
• Familiarity with different communication platforms.
• Experience in a hybrid work environment is beneficial.
• Adaptability and willingness to learn new products and processes.

• Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Monitor customer support metrics (e.g., response time, resolution rate, customer satisfaction scores) and identify areas for improvement.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments to address customer feedback and improve product/service offerings.
• Create and maintain knowledge base articles and customer support documentation.
• Conduct regular team meetings to discuss performance, share updates, and provide coaching.
• Onboard and train new customer support staff.
• Ensure compliance with company standards and service level agreements (SLAs).
• Contribute to the development of training materials and customer service best practices.
• Act as a point of contact for complex customer inquiries and provide expert guidance.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.
• Proven ability to lead and motivate a team.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic approach to customer interactions.
• Experience in training and development is a plus.
• Familiarity with customer service operations in Patna, Bihar, IN is beneficial.