32 Customer Service Representatives jobs in Raipur

Job Description – Relationship Manager (RM) Operations

Position: Relationship Manager – Operations

Department: Operations / Client Relationship & Retention (CRR)

Location: Raipur (Client First Wealth Management HQ)

Employment Type: Full-time

About Client First Wealth Management

Client First Wealth Management is a fast-growing wealth management company committed to helping clients achieve financial security, growth, and prosperity. With a client-first approach, we provide customized investment and insurance solutions backed by trust, expertise, and long-term relationships.

Key Responsibilities

• Manage client portfolios with a strong understanding of the security market, investment banking, insurance, and economic trends.
• Sound knowledge of Mutual Funds, PMS, AIF, stocks, derivatives, bonds, and insurance products.
• Execute investment orders, handle policy issuance, renewals, claims, and other operational requirements.
• Conduct periodic client portfolio reviews, risk analysis, and financial planning discussions.
• Prepare and present comprehensive financial and investment proposals, reports, and presentations.
• Maintain accurate CRM/MIS reports for investments, insurance policies, renewals, and client activities.
• Proactively identify cross-selling and upselling opportunities across investment and insurance offerings.
• Resolve client queries, escalations, and grievances with professionalism and efficiency.
• Collaborate with sales, research, and product teams to deliver holistic financial solutions.
• Train and mentor Associate Relationship Executives (AREs) on client servicing and operational processes.
• Ensure process compliance, documentation accuracy, and adherence to regulatory standards.
• Build and strengthen long-term client relationships based on trust, service, and results.

Skills Required

• Proven experience in Wealth Management / Operations / Client Relationship roles.
• Strong financial and analytical skills with working knowledge of investment and insurance products.
• Excellent communication (written, verbal, and presentation) skills.
• Proficiency in CRM tools, Google Sheets, Excel formulas, and PowerPoint presentations.
• Leadership qualities with the ability to manage a team and client escalations.
• High levels of self-motivation, discipline, and a client-first mindset.
• Ability to work under pressure and consistently deliver results.
• Strong networking skills and professional references in the finance domain.

Qualifications

• 0–2 years of relevant experience in Wealth Management / Operations / Client Relationship Management.
• Graduate / Postgraduate with specialization in Finance, Commerce, or related fields.
• NISM certifications (10A, 12, or V) and IRDAI certification will be an added advantage.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

Job Description
– Call Center Team Lead (Raipur)

Full-time, on-site role based in Raipur.

Minimum 7 years of experience managing call center operations.

Responsible for overseeing day-to-day operations, supervising staff, and ensuring timely resolution of citizen queries.

Strong focus on service delivery improvement, process optimization, and performance reporting.

Must have B.Tech and MBA qualifications.

Prince2 or PMP certification preferred.

Excellent leadership, communication, and analytical skills required.

Preferred Experience

Hands-on experience in government procurement processes.

Prior work with government clients, preferably in Hindi-speaking states.

Proven ability to coordinate with government stakeholders and manage public-sector service requirements.

Experience in analyzing call center data and implementing service delivery enhancements.

One who fills the below form would be considered for the position.

Company Description

Deepija Telecom Pvt Ltd is a market leader in Telecom Applications, providing both premises-based and Hosted/Cloud Telecom Solutions. Our ConVox suite includes Omni Channel Contact Center Solutions, Customized IP-PBX, IVR, Broadcasting Tool, and more. Integrated with leading CRMs such as SalesForce, our innovative technologies and extensive expertise enable businesses of all sizes to harness the full potential of call center functionalities. With over a decade of experience, we have deployed thousands of solutions globally, ensuring businesses can leverage intelligence for optimal understanding of their call center challenges and opportunities.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Raipur. The Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. Tasks include managing email and phone communications, documenting and tracking customer interactions, collaborating with internal teams to solve technical issues, and conducting follow-ups to ensure issues are fully resolved.

Qualifications

• Strong communication skills, both written and verbal
• Ability to handle customer inquiries and resolve issues efficiently
• Experience with CRM tools and customer support software
• Technical knowledge or the ability to quickly learn technical aspects of products
• Good organizational and multitasking skills
• Attention to detail and problem-solving abilities
• Previous experience in a customer support role is a plus
• Regional Language Knowledge Must Tamil, Marathi, Oriya

Are you passionate about Customer Interactions and adept at strategic thinking to achieve business goals? We have the perfect role for you.

Responsibilities:

Handle customer queries promptly and provide effective solutions.

Manage and respond to customer feedback to ensure high levels of customer satisfaction.

Assist in processing orders and address any payment-related issues.

Maintain a positive and professional demeanor in all customer interactions.

If you're ready to make a difference in customer experience and contribute to our success,

Apply now

Salary : 12k-15k

Office Hours : 9:30 to 7:30PM

Beside HR Tower, Manuas Reality Road Agroha Colony Raipur Chhattisgarh

• ,

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

• Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
• Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
• Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
• Build strong customer relationships by understanding their needs and delivering tailored solutions.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
• Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

• Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
• Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
• Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
• Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
• Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
• Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
• Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.
• Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).

How to apply:

Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

Take the interview by clicking here -