29 Customer Service Representatives jobs in Raipur
Client Services Associate
Posted 4 days ago
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Job Description
To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Call Center Executive
Posted today
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Job Description
As a Call Center Executive, you will be responsible for handling inbound and outbound calls to assist customers with their inquiries, resolve issues, and provide exceptional service.
**Responsibilities**:
Answering and managing inbound calls from customers professionally and efficiently.
Making outbound calls to follow up on customer inquiries, provide information, and gather feedback.
Handling customer complaints, resolving issues, and escalating complex cases to higher authorities when necessary.
Maintaining accurate and up-to-date customer records in the database.
Achieving daily and monthly targets for call quality, resolution, and customer satisfaction.
Collaborating with team members and other departments to ensure seamless customer service.
Adhering to call center policies, procedures, and quality standards.
Participating in training sessions to stay updated on product knowledge and customer service best practices.
**Skills**:Excellent verbal communication skills in Hindi.
Strong customer service orientation and problem-solving abilities.
Ability to handle high call volumes and work in a fast-paced environment.
Basic computer skills and familiarity with CRM software.
Previous experience in a call center or customer service role is a plus.
**Education**:
Minimum of a Graduation or equivalent.
**Salary**: Up to ₹10,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (preferred)
Ability to Relocate:
- Raipur, Chhattisgarh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
Help Desk Associate
Posted 4 days ago
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Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Customer Support Representative
Posted 4 days ago
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
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Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
Customer Support Executive
Posted today
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Job Description
Pay: ₹9,518.50 - ₹25,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (required)
- Chat Support (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
Customer Support Specialist (unpaid)
Posted 4 days ago
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Job Description
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.
Qualifications
- Customer Support, Customer Satisfaction skills
- Interpersonal Skills, strong communication abilities
- Technical Support, Analytical Skills
- Experience with customer relationship management (CRM) software is a plus
- Ability to work independently and remotely
- Previous experience in the music industry is beneficial
- Anyone can apply for this role.
. Certificate
. Work based stipend
. Article about work in website
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Customer Support Associate(Male)
Posted today
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Job Description
- Advise customers about the right parts for their retails, keeping safety in mind at all times
- Explain to customers the difference in performance and convenience related to each purchase
- Build rapport with customers by providing accurate guidance
- Ask our Mechanics if you have questions about whether a part is compatible with a specific vehicle
- Recommend more than one product option whenever possible so customers feel as though they have multiple options
- Conduct weekly inventory and place orders to replenish merchandise
**Salary**: ₹7,000.00 - ₹10,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (required)
**Speak with the employer**
Customer Support Executive (Female)
Posted today
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Job Description
- Customer Relationship Executive (Payment Follow-up)**
**Experience:
- Upto 2 Year in Customer Service**
**Company:
- Manufacturing Unit**
**Responsibilities**:
- **Maintain Client Relationships**:Build and maintain strong relationships with clients to ensure a seamless payment process while delivering excellent customer service.
- **Track Invoices**:Monitor outstanding invoices, track due dates, and ensure timely follow-ups for payment collection.
- **Resolve Payment Issues**:Address client inquiries related to billing, payment discrepancies, and payment terms, working closely with the accounts team for quick resolution.
- **Reporting**:Prepare regular reports on outstanding payments, payment status, and follow-up activities to keep management informed. Coordinate with Sales
- **Accounts Teams**: Liaise with internal teams to reconcile accounts and ensure accuracy in billing and collections.
- **Update CRM**:Maintain up-to-date records of payment status, client interactions, and follow-up notes in the company's CRM system.
- **Escalation Management**:Escalate unresolved payment issues to management and provide suggestions for resolution.
**Qualifications**:
- Bachelor’s degree in Business, Finance, or related field preferred.
- Proven experience in payment follow-ups, collections, or a similar customer-facing role.
- Knowledge of accounting principles is a plus.
- **knowledge of odia language is a must.**
Contact:
-
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Odia (required)
- Hindi (required)
Work Location: In person
**Speak with the employer**
Customer Service Sales Support
Posted today
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Job Description
Job title: Customer Service Sales Support
Company: Renaissance Jewel
Location: Remote(WFH)
Experience Required: 6–10 Years
Salary Range: Up to ₹10 LPA
Working Hours(EST) 9am- 5pm(Wed- Sun) 3:00 PM – 11:00 PM
Type: Full-Time
About Renaissance Jewel
Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.
About the Role:
We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.
Key Responsibilities:
- Handle inbound customer inquiries via phone and live chat with professionalism and empathy.
- Provide detailed product information, assist with order status, returns, and after-sales service.
- Identify and act on sales opportunities during customer interactions.
- Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).
- Accurately log all customer interactions in CRM systems.
- Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
- Mentor junior team members and contribute to best practices in customer engagement.
Required Skills & Experience:
- 6–10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.
- Strong sales orientation and the ability to build rapport with high-value clients.
- Excellent verbal and written communication skills in English.
- Proficient in using CRM tools, live chat platforms , and ticketing systems.
- Comfortable with EST working Hours.
- Ability to multitask, manage time effectively, and maintain attention to detail.
- Experience in luxury retail , jewelry , or high-end lifestyle brands .
- Graduate degree preferred.