60 Customer Service Representatives jobs in Salem

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Following up on inquiries and ensuring timely response
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
• Ensuring a positive and professional approach in all interactions.
• Build and nurture strong, collaborative relationships with new and existing customers
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

RequirementsCommunication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

• Full Time Role - Flexible Shifts
• Work From Home
• Multiple Shifts to choose from.

• BenefitsGrowth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
• Competitive Compensation: Receive salary in line with industry standards.
• Career Advancement: Opportunities for upward mobility and career progression within the organization.
• Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Following up on inquiries and ensuring timely response
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
• Ensuring a positive and professional approach in all interactions.
• Build and nurture strong, collaborative relationships with new and existing customers
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

RequirementsCommunication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

• Full Time Role - Flexible Shifts
• Work From Home
• Multiple Shifts to choose from.

• BenefitsGrowth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
• Competitive Compensation: Receive salary in line with industry standards.
• Career Advancement: Opportunities for upward mobility and career progression within the organization.
• Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

We are seeking a proactive and cooperative Help Desk Support Specialist to provide front-line support for users of the website and employee volunteering & giving program. This role is essential to ensuring a seamless experience for learners, educators, and employees by resolving inquiries efficiently and professionally.

Key Responsibilities

SkillsBuild.org Support

• Respond to and resolve user inquiries related to:
• Registration issues (e.g., trouble signing up)
• Login issues (e.g., access problems for registered users)
• Learning activity completion tracking
• Access to learning content
• Digital credentialing and badge issues
• Translation corrections and feedback
• Other technical issues
• General program questions
• Document and categorize issues to identify trends and inform platform improvements.
• Collaborate with technical and program teams to escalate and resolve complex issues.
• Maintain and update a user-facing FAQ and internal knowledge base.

Employee Volunteering & Giving Program Support

• Provide support for employees participating in volunteering and donation programs.
• Answer questions related to:
• Volunteering activities and opportunities
• Eligibility of charities for donations
• General program guidelines and processes
• Liaise with internal program managers to ensure accurate and timely responses.
• Track inquiries and feedback to support program enhancements.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation with a problem-solving mindset.
• Experience using help desk or ticketing systems (e.g., Zendesk, Freshdesk).
• Ability to manage and prioritize multiple inquiries in a fast-paced environment.
• Familiarity with digital learning platforms and/or corporate social responsibility programs is a plus.
• Comfortable working independently and collaboratively across teams.

Preferred Experience

• 2+ years in a help desk, customer support, or program support role.
• Experience supporting educational technology or nonprofit/corporate social impact programs.
• Bilingual or multilingual capabilities are a plus.

What We Offer

• Opportunity to support meaningful educational and social impact initiatives.
• Collaborative and mission-driven work environment.
• Professional development and training opportunities.

The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on mac OS, Windows, and Saa S tools. The analyst will log and manage tickets via Salesforce Service Cloud, provide timely responses, and deliver an excellent end-user experience.The role requires outstanding communication skills, a calm and soft-spoken demeanor, and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.End-User SupportServe as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).Support end-users across mac OS and Windows 10/11 environments.Provide remote assistance using Zoom, Teams, and other collaboration tools.Assist with access issues, password resets, MFA support, and basic software troubleshooting.Issue Troubleshooting & EscalationTroubleshoot hardware and software issues related to:Office 365 (Outlook, Teams, One Drive)VPN, RDP, internet/network connectivityPrinting, conference room equipment, endpoint configurationsEscalate unresolved technical issues to L2/L3 support based on standard SLAs.Record all actions, communications, and outcomes in the ticketing system.Stakeholder Engagement & CommunicationCommunicate technical solutions clearly to users with varying technical skill levels.Maintain professionalism when working with international colleagues and leadership.Exhibit excellent verbal and written English communication with a courteous and empathetic approach.Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.Device and Access ManagementAssist with user onboarding/offboarding (Active Directory, Azure AD, O365).Perform basic mac OS user configuration and application setup.Coordinate device provisioning, handoffs, and return logistics.Track assets in alignment with company inventory procedures.Security and ComplianceGuide users on secure password practices and endpoint protection basics.Detect and report unusual behavior or phishing incidents to the security team.Ensure compliance with IT security policies in daily support tasks.Evaluate and recommend new technologies and solutions to improve operations.Drive innovation and continuous improvement within the IT infrastructure.Plan and execute technology upgrades and modernization efforts.Implement backup solutions and ensure data integrity and availability.Vendor Management and Collaboration:Manage relationships with vendors and service providers.Evaluate and select third-party solutions and services.Coordinate with external partners for support and services.Ensure vendor deliverables meet organizational standards and requirements.Communication Skills:Effective Communication: Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.Soft-spoken demeanor, and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.EssentialBachelor's Degree in Computer Science, Information Technology, or equivalent.3-5 years in an IT Helpdesk or Desktop Support role.Soft-spoken and user-friendly demeanor – with an empathetic approach.Multi-regional collaboration – ability to support and engage across global teams.Problem-solving mindset – proactive, patient, and calm under pressure.Flexible to work on different time zone.Technical qualificationsExposure to ticketing systems like Salesforce Service Cloud, Jira, or Service Now.Technical SkillsOperating Systems: Windows 10/11, Windows Servers, mac OS (basic to intermediate level)ITSM Tools: Salesforce Service Cloud (must), Jira, RemedyCollaboration Tools: Microsoft 365, Teams, One Drive, Zoom, SlackUser Access: Active Directory, Azure AD, MFA toolsEndpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring basics

The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.

The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

• End-User Support
• Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
• Support end-users across macOS and Windows 10/11 environments.
• Provide remote assistance using Zoom, Teams, and other collaboration tools.
• Assist with access issues, password resets, MFA support, and basic software troubleshooting.
• Issue Troubleshooting & Escalation
• Troubleshoot hardware and software issues related to:
• Office 365 (Outlook, Teams, OneDrive)
• VPN, RDP, internet/network connectivity
• Printing, conference room equipment, endpoint configurations
• Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
• Record all actions, communications, and outcomes in the ticketing system.
• Stakeholder Engagement & Communication
• Communicate technical solutions clearly to users with varying technical skill levels.
• Maintain professionalism when working with international colleagues and leadership.
• Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
• Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
• Device and Access Management
• Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
• Perform basic macOS user configuration and application setup.
• Coordinate device provisioning, handoffs, and return logistics.
• Track assets in alignment with company inventory procedures.
• Security and Compliance
• Guide users on secure password practices and endpoint protection basics.
• Detect and report unusual behavior or phishing incidents to the security team.
• Ensure compliance with IT security policies in daily support tasks.
• Evaluate and recommend new technologies and solutions to improve operations.
• Drive innovation and continuous improvement within the IT infrastructure.
• Plan and execute technology upgrades and modernization efforts.
• Implement backup solutions and ensure data integrity and availability.
• Vendor Management and Collaboration :
• Manage relationships with vendors and service providers.
• Evaluate and select third-party solutions and services.
• Coordinate with external partners for support and services.
• Ensure vendor deliverables meet organizational standards and requirements.
• Communication Skills :
• Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
• Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

Essential

• Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• 3-5 years in an IT Helpdesk or Desktop Support role.
• Soft-spoken and user-friendly demeanor – with an empathetic approach.
• Multi-regional collaboration – ability to support and engage across global teams.
• Problem-solving mindset – proactive, patient, and calm under pressure.
• Flexible to work on different time zone.

Technical qualifications

• Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
• Technical Skills
• Operating Systems: Windows 10/11, Windows Servers, macOS (basic to

intermediate level)

• ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
• Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
• User Access: Active Directory, Azure AD, MFA tools
• Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring

basics

The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.

The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

• End-User Support
• Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
• Support end-users across macOS and Windows 10/11 environments.
• Provide remote assistance using Zoom, Teams, and other collaboration tools.
• Assist with access issues, password resets, MFA support, and basic software troubleshooting.
• Issue Troubleshooting & Escalation
• Troubleshoot hardware and software issues related to:
• Office 365 (Outlook, Teams, OneDrive)
• VPN, RDP, internet/network connectivity
• Printing, conference room equipment, endpoint configurations
• Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
• Record all actions, communications, and outcomes in the ticketing system.
• Stakeholder Engagement & Communication
• Communicate technical solutions clearly to users with varying technical skill levels.
• Maintain professionalism when working with international colleagues and leadership.
• Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
• Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
• Device and Access Management
• Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
• Perform basic macOS user configuration and application setup.
• Coordinate device provisioning, handoffs, and return logistics.
• Track assets in alignment with company inventory procedures.
• Security and Compliance
• Guide users on secure password practices and endpoint protection basics.
• Detect and report unusual behavior or phishing incidents to the security team.
• Ensure compliance with IT security policies in daily support tasks.
• Evaluate and recommend new technologies and solutions to improve operations.
• Drive innovation and continuous improvement within the IT infrastructure.
• Plan and execute technology upgrades and modernization efforts.
• Implement backup solutions and ensure data integrity and availability.
• Vendor Management and Collaboration :
• Manage relationships with vendors and service providers.
• Evaluate and select third-party solutions and services.
• Coordinate with external partners for support and services.
• Ensure vendor deliverables meet organizational standards and requirements.
• Communication Skills :
• Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
• Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.

Essential

• Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• 3-5 years in an IT Helpdesk or Desktop Support role.
• Soft-spoken and user-friendly demeanor – with an empathetic approach.
• Multi-regional collaboration – ability to support and engage across global teams.
• Problem-solving mindset – proactive, patient, and calm under pressure.
• Flexible to work on different time zone.

Technical qualifications

• Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
• Technical Skills
• Operating Systems: Windows 10/11, Windows Servers, macOS (basic to

intermediate level)

• ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
• Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
• User Access: Active Directory, Azure AD, MFA tools
• Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring

basics