314 Customer Service Representatives jobs in Secunderabad

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

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Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

Job Title: Customer Service Associate (CSA) – Voice Process

Department: Domestic Voice Process

Work Model: Hybrid (Initial 3 months Work from Office;
Work from Home option based on performance)

Shift: Day Shifts

Eligibility Criteria

Education: 12th / Diploma and above

Freshers: Eligible

Languages Required: Must be fluent in English, Hindi, and Telugu

Restrictions: Strictly No BE / B.Tech / PG candidates (exceptions for those with prior BPO experience)

Key Skills

Excellent communication skills in English, Hindi & Telugu

Good interpersonal skills

Customer handling ability

Perks & Benefits

Attractive salary package

Hybrid work model after successful completion of 3 months in-office

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Skill Set: Deskside Support L1

Position: FTE

Location: Hyderabad, India

Contract: B2B (1 Year initially) - Extendable

Service Desk Agent (24x7)

Responsibilities:

1) Act as the first point of contact for users reporting IT issues or requesting services.

2) Log, categorize, and prioritize incidents and service requests in the ITSM tools.

3) Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.

4) Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths.

5) Provide remote support using remote access tools and follow documented procedures and knowledge base articles.

6) Ensure accurate documentation of all user interactions and solutions provided.

7) Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management.

8) Maintain awareness of service desk procedures, SLAs, and support protocols.

9) Participate in shift-based rotations to ensure 24x7 coverage where required.

10) Provide excellent customer service and maintain a high level of user satisfaction.

11) Assist in identifying recurring issues and contribute to knowledge base updates.

Experience:

1) 2-5 years of experience in an IT support/help desk environment.

2) Exposure to ticketing system (ServiceNow).

3) Experience supporting end-users remotely in a fast-paced environment.

Education:

1) Bachelor’s degree in information technology, Computer Science, or related field.

2) Equivalent work experience may be considered in lieu of formal education.

Skills:

1) Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals.

2) Excellent troubleshooting and problem-solving abilities.

3) Strong verbal and written communication skills.

4) Ability to multitask and handle a high volume of support requests.

5) Customer-focused attitude with a calm and patient demeanor.

Job Purpose

ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.

Responsibilities

• Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
• Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support.
• Thoroughly diagnose technical problems and communicate solutions to customers.
• Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests.
• Gain a deep understanding of ICE Data Services market data products, architecture and customer base.
• Work closely with product, development and QA to serve as the voice of the customer internally and drive resolution of issues.
• 5 days working from office

Knowledge and Experience

• Client service excellence, with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic and professional.
• Exceptional customer facing communication skills (written and verbal).
• Strong aptitude to troubleshoot and solve problems.
• Spoken and written fluency in English is mandatory.
• BA or BS degree

Preferred Knowledge and Experience

• Exposure to middle office / market data environments, ideally in a client/business facing role.
• Knowledge of financial markets and associated terminology

Client Support Center Representative

Location: Hyderabad

Job Type: Full-time | Rotational Shifts (including nights, weekends, and holidays)

We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.

Key Responsibilities

• Provide technical troubleshooting and problem resolution via phone, email, and online support.
• Understand client business processes and educate them where required.
• Follow a structured knowledge base while applying critical thinking and independent problem-solving skills.
• Respond effectively with minimal scripting, ensuring a professional and personalized client experience.
• Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
• Escalate complex issues to Level 2/3 support teams with comprehensive documentation.
• Maintain accurate online records of troubleshooting, resolution, and escalation activities.
• Adhere to defined schedules, processes, procedures, and customer service standards.

Qualifications & Skills

• Exceptional verbal and written communication in English – articulate, professional, and empathetic.
• Strong problem-solving and call management skills, with the ability to take ownership of client interactions.
• Demonstrated ability to use knowledge bases, tools, and applications for efficient troubleshooting.
• Service-oriented mindset with the ability to create a positive customer experience, regardless of outcome.
• Attention to detail with the ability to identify root causes, resolve issues, and prevent recurrence.
• Flexible and adaptable – must be available to work rotational shifts (nights, weekends, holidays).

Job Type: Full-time

Pay: ₹20, ₹32,696.31 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you able to troubleshoot technical issues and explain solutions to non-technical clients?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Hyderabad, Telangana (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person