3 Customer Service Representatives jobs in Shimla
Customer Support Representative
Shimla, Himachal Pradesh
Coderootz
Posted today
Job Viewed
Job Description
**ELIGIBILITY CRITERIA -**
Education - Minimum Graduate
Work Experience - 0 - 1 years
- **SKILLS REQUIRED -**
We are looking to hire Customer Experience (CX) Executives. The CX Executives will be responsible for managing the interface between the company and their customers, through all modes of communication including phone calls, social media platforms. We believe that the absolute best customer experience is critical for the success of the company, and are looking for people who will own this responsibility.
- Strong communication skills (spoken & written) in English & Hindi
- Problem-solving, quick thinking Capabilities, and Excellent listening skills
- Attention to detail, with the ability to work smart and not just hard
- Ability to follow through and find solutions to the challenges faced by customers
- Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
- Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)
- A super positive attitude with a willingness to learn is absolutely mandatory
**DAILY ROLES AND RESPONSIBILITIES -**
(To be fulfilled by the agent only after she/ he undergoes the process training)
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media and management escalations.
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently
Pay: ₹14,000.00 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
Work Location: In person
Education - Minimum Graduate
Work Experience - 0 - 1 years
- **SKILLS REQUIRED -**
We are looking to hire Customer Experience (CX) Executives. The CX Executives will be responsible for managing the interface between the company and their customers, through all modes of communication including phone calls, social media platforms. We believe that the absolute best customer experience is critical for the success of the company, and are looking for people who will own this responsibility.
- Strong communication skills (spoken & written) in English & Hindi
- Problem-solving, quick thinking Capabilities, and Excellent listening skills
- Attention to detail, with the ability to work smart and not just hard
- Ability to follow through and find solutions to the challenges faced by customers
- Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
- Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)
- A super positive attitude with a willingness to learn is absolutely mandatory
**DAILY ROLES AND RESPONSIBILITIES -**
(To be fulfilled by the agent only after she/ he undergoes the process training)
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media and management escalations.
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently
Pay: ₹14,000.00 per month
Schedule:
- Day shift
- Morning shift
- Rotational shift
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Trainer
Shimla, Himachal Pradesh
Abile Manpover solution pvt ltd
Posted today
Job Viewed
Job Description
Hiring Process Trainer for Teleperformance Mohali
need same experience in bpo
of minimum 1 year
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Shimla, Shimla - 171004, Himachal Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Trainer in bpo: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91
need same experience in bpo
of minimum 1 year
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Shimla, Shimla - 171004, Himachal Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Trainer in bpo: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
1
Ug/graduate Customer Service Remote
Shimla, Himachal Pradesh
FRIST JOB
Posted today
Job Viewed
Job Description
**Descripción de la compañía**:
Best Industry
**Descripción del puesto**:
Management
Group (A)
HR Executive/HR Manager/Asst Manager/Admin Executive/Admin Manager/ Project Manager, Management Trainee, Business Executive, Management Executive, Management Trainee (MBA’s, Hotel Management & Admin), Team Leader, Supervisor.
Finance
Group (F)
Finance /Accountant/ Account Assistant/Accounts Manager / Tax and Cost Executive/CA Intermediate /Charted Accountant/Cost & Budget/Payroll, Sourcing, Procurement, GST team, Vendor Management & Billing Associates.
Engineering
Group (E)
Maintenance Engineer -Mechanical/Electrical/Electronics/Commun icati on/Aut omobile, IT & Software Engineer, R&D Department, Chemical & Petroleum Engineer, Solar Engineer, Industrial Engineer, Civil Engineer, Fire & Safety Officer.
Medical Staff
Group (M)
Medical Officer, MBBS Doctor, BAMS/BUMS/BHMS Doctor, Nursing Staff, Dentist/ Physiotherapist/ Pharmacist
Contact Hiring Manager Only WhatsApp7900880236
Job Locations: Kanpur, Indore, Jammu, Surat, Aizawl, Itanagar, Pondicherry, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Bangalore, Ahmedabad, Indore, Chandigarh, Bhubaneswar, Lucknow, Dehradun, Ranchi, Patna, Goa, Amritsar, Jaipur, Thiruvananthapuram, Guwahati etc
**Perfil**:
CTC (Salary & Allowances) As an Employee your starting minimum salary will be
Rs. 18,400/- To Rs. 87,000 per month.
Apart from the basic Salary, you will be eligible for all type of allowances (such as Annual bonus, housing allowance, traveling expenses, medical expenses, etc.) per month.
Best Industry
**Descripción del puesto**:
Management
Group (A)
HR Executive/HR Manager/Asst Manager/Admin Executive/Admin Manager/ Project Manager, Management Trainee, Business Executive, Management Executive, Management Trainee (MBA’s, Hotel Management & Admin), Team Leader, Supervisor.
Finance
Group (F)
Finance /Accountant/ Account Assistant/Accounts Manager / Tax and Cost Executive/CA Intermediate /Charted Accountant/Cost & Budget/Payroll, Sourcing, Procurement, GST team, Vendor Management & Billing Associates.
Engineering
Group (E)
Maintenance Engineer -Mechanical/Electrical/Electronics/Commun icati on/Aut omobile, IT & Software Engineer, R&D Department, Chemical & Petroleum Engineer, Solar Engineer, Industrial Engineer, Civil Engineer, Fire & Safety Officer.
Medical Staff
Group (M)
Medical Officer, MBBS Doctor, BAMS/BUMS/BHMS Doctor, Nursing Staff, Dentist/ Physiotherapist/ Pharmacist
Contact Hiring Manager Only WhatsApp7900880236
Job Locations: Kanpur, Indore, Jammu, Surat, Aizawl, Itanagar, Pondicherry, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Bangalore, Ahmedabad, Indore, Chandigarh, Bhubaneswar, Lucknow, Dehradun, Ranchi, Patna, Goa, Amritsar, Jaipur, Thiruvananthapuram, Guwahati etc
**Perfil**:
CTC (Salary & Allowances) As an Employee your starting minimum salary will be
Rs. 18,400/- To Rs. 87,000 per month.
Apart from the basic Salary, you will be eligible for all type of allowances (such as Annual bonus, housing allowance, traveling expenses, medical expenses, etc.) per month.
This advertiser has chosen not to accept applicants from your region.
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