188 Customer Service Representatives jobs in Ulhasnagar

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

Job Title : Remote Call Center Representative

Company : Ascenturi (formerly Sales Match)

Location : Remote – Work from Home

Schedule : Full-time, U.S. Time Zones

Type : Permanent

Overview:

Ascenturi (formerly Sales Match) is hiring Remote Call Center Representatives to join a newly launched division focused on scheduling calls and following up with prospects for licensed insurance agents. With over 50 team members and rapid growth, we’re now building a dedicated call center team — and you can be among the first to join.

In this role, you'll be making outbound calls to warm leads (no cold calling or selling involved), following a script, and scheduling insurance consultation calls. You’ll receive full training from experienced U.S.-based trainers and work entirely from home.

Responsibilities:

• Place a high volume of outbound calls each day using our automated system.
• Follow scripts to explain basic information and book appointments.
• Keep CRM records accurate and up to date.
• Attend team meetings and participate in performance coaching.
• Work closely with your team lead to ensure quality and consistency.

Ideal Candidate Has:

• Great spoken English and phone etiquette.
• Call center or BPO experience is a big plus.
• Strong attention to detail and goal-oriented mindset.
• Ability to work independently in a remote setting.
• Familiarity with customer service or outbound calling environments.

What We Offer:

• Full remote/work-from-home position.
• Team-led training from U.S. call center experts.
• Fun, fast-paced virtual team culture.
• Long-term opportunity with future advancement potential.

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Following up on inquiries and ensuring timely responseTake ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.Providing professional customer support and resolving queries related to Trips, Fare, Process, PaymentsEnsuring a positive and professional approach in all interactions.Build and nurture strong, collaborative relationships with new and existing customersTake proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.Requirements Communication Skills: Excellent verbal and written communication skillsQualification: 12th pass / Graduate (preferred).Experience: Minimum 1 Year (Freshers can also apply)Full Time Role - Flexible ShiftsWork From HomeMultiple Shifts to choose from.Benefits Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.Competitive Compensation: Receive salary in line with industry standards.Career Advancement: Opportunities for upward mobility and career progression within the organization. Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Following up on inquiries and ensuring timely response
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
• Ensuring a positive and professional approach in all interactions.
• Build and nurture strong, collaborative relationships with new and existing customers
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

RequirementsCommunication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

• Full Time Role - Flexible Shifts
• Work From Home
• Multiple Shifts to choose from.

• BenefitsGrowth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
• Competitive Compensation: Receive salary in line with industry standards.
• Career Advancement: Opportunities for upward mobility and career progression within the organization.
• Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Following up on inquiries and ensuring timely response
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
• Ensuring a positive and professional approach in all interactions.
• Build and nurture strong, collaborative relationships with new and existing customers
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.

RequirementsCommunication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

• Full Time Role - Flexible Shifts
• Work From Home
• Multiple Shifts to choose from.

• BenefitsGrowth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.
• Competitive Compensation: Receive salary in line with industry standards.
• Career Advancement: Opportunities for upward mobility and career progression within the organization.
• Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.