182 Customer Service Representatives jobs in Ulhasnagar

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

Our Company:

A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture: team first

• Partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Job title: Travel Consultant Agent

Key Responsibilities :

• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Experience Required:

• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Should have strong operational and analytical skills.
• Should have strong problem-solving skills.
• Excellent English verbal and written communication. (Mandatory)
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Able to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Should be ready for Fast paced work environment.
• Should have attention to detail.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***

If so, then this is the perfect role for you!

About The Company

You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.

This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.

Responsibilities:

• Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
• Administer and support various systems such as Windows Server and various Linux O/S.
• Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
• Maintaining systems and processes within IT
• Assist the Helpdesk function of the wider group

Essential Skills

• Previous Helpdesk experience
• Excellent interpersonal, communication skills and phone etiquette
• Enthusiasm for helping others
• Excellent English speaking skills
• Windows Server (all versions)
• Microsoft Exchange
• Linux OS
• Remote Support
• Experience with SQL
• Very good understanding of Networks (DHCP, DNS, etc)
• Fortinet experience desirable but not necessary

Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.