97 Customer Service Representatives jobs in Vijayawada

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

We are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers. The successful candidate should be accept ownership for customer satisfaction at the core of every decision and behavior.

Roles & Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Identify customers' requirement, clarify information, and provide solutions and/or alternatives
• Seize opportunities to upsell services based on available things

Requirements and skills

Qualification : Any Graduation (Except recent B.tech passedouts)

Shift : Night shift (US rotational)

Salary : 15K-17K (Statutory benefits)

Strong phone and verbal communication skills along with active listening are required.

Job Type: Full-time

Benefits:

• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Job Types: Full-time, Permanent, Fresher

Pay: ₹204, ₹216,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you explain what's interests you in this job?

Shift availability:

• Night Shift (Required)

Work Location: In person

We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values.

As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry.

• Answering incoming calls and responding to customer queries and concerns.
• Making outbound calls to follow up on customer issues or inquiries.
• Providing information about products and services to customers.
• Resolving customer complaints in a professional manner.
• Documenting all call information according to standard operating procedures.
• Meeting call handling quotas to ensure customer satisfaction.
• Upselling products and services to customers when appropriate.
• Escalating calls to the appropriate department for resolution.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work well in a team environment.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Good listening skills and attention to detail.
• Flexibility to work in rotating shifts, including weekends and holidays.
• Previous experience in a customer service role is a plus.

We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values.

As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry.

• Answering incoming calls and responding to customer queries and concerns.
• Making outbound calls to follow up on customer issues or inquiries.
• Providing information about products and services to customers.
• Resolving customer complaints in a professional manner.
• Documenting all call information according to standard operating procedures.
• Meeting call handling quotas to ensure customer satisfaction.
• Upselling products and services to customers when appropriate.
• Escalating calls to the appropriate department for resolution.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work well in a team environment.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Good listening skills and attention to detail.
• Flexibility to work in rotating shifts, including weekends and holidays.
• Previous experience in a customer service role is a plus.

Urgent Opening for Call center Supervisoir

Exp - min of 4 + years exp in call center

CTC - upto 25 k per month

location - Mangalagiri

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

• Outbound calls
• To explain our products and services to customers
• Resolving queries and issues related to the universities and courses.

Required Candidate Profile:

• Proficient in both verbal and written communication skills.
• Capable of efficiently managing multiple critical tasks.
• Strong communication abilities, with prior experience in customer care within any service-oriented industry being advantageous.
• Possesses good computer literacy.
• Proficiency in English, Hindi, and Telugu, along with a drive for professional advancement, is essential.
• Ability to handle customer inquiries, provide product explanations, and offer relevant information.
• Mandatory follow-up with leads through phone calls, emails, and WhatsApp messages.

REQUIREMENTS:

• Experience: 0 to 2 years
• Female candidates are preferred

Job Type: Full-time

Pay: ₹12, ₹22,000.00 per month

Work Location: In person

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate product and service information, guiding customers through features and functionalities.
• Troubleshoot and resolve customer issues and complaints with a focus on first-contact resolution.
• Process customer orders, returns, and exchanges according to company policies.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and report trends in customer inquiries and feedback to inform product and service improvements.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to service level agreements (SLAs) and performance metrics.
• Collaborate with team members to share knowledge and best practices.
• Stay up-to-date with product knowledge and company policies.
• Contribute to building customer loyalty and positive brand perception.
• Assist in training new team members as required.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar client-facing role.
• Excellent verbal and written communication skills in English and Telugu.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable working with technology and learning new software applications.
• Ability to work independently and as part of a team.
• Experience in the (Specify Industry, e.g., tech, retail, finance) sector is a plus.