132 Customer Service Roles jobs in Ahmedabad

Job Overview

We are seeking a motivated Customer Care Executive to join our dynamic team in Ahmedabad. This is a full-time (Day shift ), mid-level position, perfect for professionals with a passion for delivering exceptional customer service. The role requires strong interpersonal communication and active listening skills to handle customer interactions efficiently. This individual will play a crucial role in maintaining client satisfaction and ensuring successful resolution of customer queries.

Qualifications and Skills

• Proven experience in customer service or a similar role, demonstrating effective problem resolution and customer-focused approaches.
• Excellent interpersonal communication skills (Mandatory skill), capable of building and sustaining positive relationships with clients and team members.
• Strong active listening skills (Mandatory skill) to accurately comprehend customer needs and provide appropriate solutions.
• Ability to multitask (Mandatory skill) and prioritize assignments in a fast-paced environment to meet deadlines efficiently.
• Effective conflict resolution skills, adept at resolving customer complaints and ensuring client satisfaction.
• Attention to detail and accuracy in data entry tasks, ensuring all client information is maintained correctly.
• Adaptability and willingness to work flexible hours when required to meet client needs and organizational objectives.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to ensure client satisfaction.
• Manage and resolve customer complaints in a professional manner, escalating issues when necessary to ensure prompt resolution.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer service experience.
• Monitor customer feedback and work proactively to address potential service issues before they escalate.
• Conduct regular follow-up with clients to ensure their needs have been adequately met and to foster ongoing relationships.
• Participate in training sessions to stay updated on product knowledge, industry developments, and best practices in customer service.
• Contribute to team goals by achieving individual performance targets and supporting colleagues in meeting department objectives.

Company Overview

One Plus Staffing Solution is looking CRM for Premium Car Dealership, specializing in providing the best candidates for various companies. With a small team, we are dedicated to offering quality staffing solutions. Our expertise lies in sourcing and placing skilled professionals across different industries, ensuring our partners find the right fit for their teams.

Job Overview

We are seeking an experienced Customer Care Manager for the Automobile sector to join our team on a full-time basis. The position is mid-level and will be based in Ahmedabad, Surat, or Nagpur. The ideal candidate should possess 4 to 6 years of work experience and have a strong background in customer care within the automotive industry.

Qualifications and Skills

• Experience in handling customer complaints effectively to ensure customer satisfaction and retention.
• Proven expertise in customer care practices with a deep understanding of client needs.
• Exceptional customer service skills with a focus on delivering premium experiences.
• Strong management skills to lead and develop customer service teams within the organization.
• Experience in the automotive industry is mandatory, ensuring familiarity with industry practices and customer expectations.
• In-depth understanding of managing customer relationships, especially in premium car segments.
• Strong communication and interpersonal skills to interact with both internal teams and customers effectively.
• Ability to analyze customer feedback and implement improvements to enhance customer service processes.

Roles and Responsibilities

• Manage and oversee the customer service operations across specified locations, ensuring high standards of customer care.
• Handle customer complaints and disputes sensitively, aiming to resolve issues in a timely and satisfactory manner.
• Coordinate with the sales and service teams to ensure seamless customer experiences and service delivery.
• Develop and implement customer care policies and procedures tailored to the automotive industry.
• Train and mentor customer service staff, enhancing their skills to deal with premium car clients effectively.
• Track and analyze customer service metrics to identify areas for improvement and implement strategic plans.
• Collaborate with management to develop customer-focused initiatives that align with company goals and objectives.
• Maintain up-to-date knowledge of industry trends and customer expectations, adapting strategies as needed.

Location: Ahmedabad, Nagpur & Rajkot

Industry: Premium Car Dealership

Salary: Up to 25,000 (Based on experience & skills)

We are looking for a proactive and customer-focused Customer Care Executive to join our Sales Department. The ideal candidate will have a minimum of 1 year of experience in the automobile sector and will be responsible for managing digital enquiries, coordinating with sales leads, and ensuring a superior customer experience.

• Handle inbound and outbound customer interactions professionally.
• Manage and respond to digital enquiries via web, email, and social platforms.
• Follow up on sales leads and assist the sales team in customer coordination.
• Maintain accurate customer records and update CRM systems.
• Resolve customer queries and complaints with a customer-first attitude.
• Coordinate test drives, appointments, and showroom visits.
• Provide product knowledge and information about ongoing offers.

• Minimum 1 year of experience in a customer care role (preferably in the automobile sector ).
• Excellent verbal and written communication skills .
• Strong knowledge of digital enquiry handling and CRM systems .
• Good computer proficiency (MS Office, email, web tools).
• Positive attitude, strong interpersonal skills, and customer service orientation.
• Ability to multitask and work under pressure.

• Opportunity to work with a premium automobile brand.
• Performance-based incentives.
• Professional work environment and growth opportunities.

Interested candidates can share their CV at :

Or WhatsApp on :

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor's Degree with a diploma in Marketing/Operations

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor's Degree with a diploma in Marketing/Operations

Responsibilities

• Effectively maintaining relationships with clients, effectively handling client challenges for customized assignments.
• Identify unrated clients and facilitate them in migrating from unrated domain to rated domain and help them leverage rating for fund raising.
• Increases operational efficiency, Sales MIS, CRM updation.
• Completion of commitments in due time frame, Situation handling- like unavailability of information from clients, bankers, etc.
• Reaching target achievement: based on no. of mandates & no. of cases executed.
• Maintaining quality of clients acquired & completion of the commitments in the due time frame, competitive intelligence, reporting system efficiency, overseeing growth in business in various states, tracking case completion with rating group on a regular basis.
• Meeting quarterly and annual sales revenue targets.
• Developing business plan including Revenues target, product mix and margin objectives.
• Meeting & arranging events for Knowledge Sharing with Corporate Clients, Banks & Financial institutions, Merchant Bankers.
• Maintaining thorough understanding of the client’s industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry.
• Displaying dedication in meeting the expectations of customers to achieve high level of customer satisfaction.

Qualifications

MBA

Required Skills

• Good experience in sales domain.
• Experience in client onboarding and relationship building role and acquiring new clients.
• Good understanding of debt markets.
• Exhibits thorough Product knowledge & Market knowledge.
• Exhibits strong conceptual clarity and understanding of credit ratings, rating exercise and its internal processes.
• Prior experience in handling business development relating to rating/ grading products for Equity Capital Markets and/or Debt Capital Markets (NCD / CP / CD / Structured Finance).
• Working Knowledge of basic rating / grading products e.G. Corporate Finance Rating / IPO Grading/ Bank Loan Rating/ Mutual Fund Grading.
• Exhibits excellent communication (oral and written), interpersonal and presentation skills.
• Excellent telephone and net etiquette.
• Proficient in computer skills (word, excel, PowerPoint).
• Effective in preparing MIS, presentations, reports /summaries, etc.
• Ability to work under tight deadlines.