129 Customer Service Teams jobs in Lucknow

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

• Lead, coach, and mentor a team of remote customer support representatives.
• Monitor and manage incoming support requests across various channels (email, chat, phone).
• Ensure prompt and accurate resolution of customer inquiries and issues.
• Develop and implement customer support strategies to enhance satisfaction and loyalty.
• Train new team members and conduct ongoing training for existing staff.
• Track key performance indicators (KPIs) and provide regular reports to management.
• Identify trends in customer feedback and issues, providing insights for product and service improvements.
• Handle escalated customer issues with professionalism and efficiency.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Foster a positive and collaborative team environment.
• Work closely with other departments to ensure seamless customer service delivery.
• Uphold company standards for customer service excellence.
• Participate in hiring and performance management processes for the support team.

• Proven experience in a customer service or helpdesk role, with at least 3 years in a lead or supervisory capacity.
• Demonstrated leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with customer support software and ticketing systems (e.g., Zendesk, Intercom).
• Ability to work effectively in a fully remote team environment.
• Strong understanding of customer service best practices and KPIs.
• Experience in developing training materials and conducting training sessions.
• Ability to manage multiple priorities and work under pressure.
• High school diploma or equivalent required; a degree is advantageous.
• A proactive approach to problem-solving and continuous improvement.
• Reliable internet connection and a dedicated home office setup.

• Bachelor's degree in any discipline or equivalent practical experience.
• Minimum of 3-5 years of experience in a customer service or technical support role, with at least 1-2 years in a supervisory or lead capacity.
• Proven experience in managing and motivating a customer support team.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Ability to handle difficult customer situations with professionalism and empathy.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience in developing customer support documentation and training materials.
• A customer-centric mindset and a passion for delivering outstanding service.

• Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Troubleshoot technical problems and guide customers through solutions.
• Escalate unresolved issues to senior staff or relevant departments.
• Document customer interactions, complaints, and feedback accurately in the CRM system.
• Identify and report trends in customer inquiries to help improve products and services.
• Build and maintain strong customer relationships by providing outstanding service.
• Process customer requests, orders, or issues in a timely manner.
• Adhere to company policies and procedures for customer support.
• Contribute to team efforts by achieving personal and team goals.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using CRM software and other support tools.
• Ability to multitask and manage time effectively.
• Familiarity with (mention a relevant industry/product area, e.g., software, retail, telecommunications) is a plus.
• Ability to work independently and as part of a collaborative team.
• Commitment to providing excellent customer experiences.

• Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
• Provide technical assistance and troubleshooting for product-related problems.
• Document all customer interactions accurately in the CRM system.
• Identify and escalate complex customer issues to relevant teams.
• Educate customers on product features, services, and best practices.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a high level of customer satisfaction through effective problem-solving.
• Adhere to company policies and procedures in handling customer requests.
• Participate in team meetings and training sessions.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work collaboratively in a hybrid environment.
• Basic technical aptitude for troubleshooting.