113 Customer Service Teams jobs in Lucknow

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Job Description:-Healeo Nutrition is a revolutionary wellness brand specializing in Nutritional Supplements and Holistic Wellness Programs. Our supplements have been consistently featured on the best-selling rank on Amazon since the launch of the products in October 2021. Our vision is to become a homegrown Indian brand that becomes a trusted name in the healthcare sector around the world. Healeo Nutrition is backed by Global Group of Companies, a multinational conglomerate based in Oman, specializing in various industries like Healthcare, Petroleum, Hospitality, Interior Design, and Food testing Laboratories.Stipend: INR 10,000 per month*Working days: Monday- Saturday*Working shift: 9 am- 6 pmResponsibilitiesRespond promptly and professionally to customer inquiries via email, phone, and chat.Collaborate with cross-functional teams to streamline workflows and enhance efficiency.Assist in the implementation and improvement of operational processes.Assist in special projects and initiatives as assigned.Requirements:Fluent in English and Malayalam.Should be well-versed in Microsoft Excel.Prior experience in customer inquiry handling is preferable.Detail-oriented with a focus on accuracy and qualityHow to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the role. Please include the subject line "Application for Operations Intern – (Your Name)". Send an email to: or Apply via Join Healeo Nutrition and contribute to our mission of promoting health and wellness through engaging and informative content. Apply now and be part of our journey to inspire healthy living worldwide!

Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Lead and mentor a team of customer service representatives.
• Set performance goals and conduct regular performance reviews.
• Handle and resolve escalated customer complaints and inquiries.
• Develop and implement strategies to improve customer satisfaction and retention.
• Train new hires and provide ongoing coaching to the support team.
• Monitor customer service metrics and identify areas for improvement.
• Ensure adherence to company policies and procedures.
• Collaborate with other departments to resolve customer issues effectively.
• Manage daily operations of the customer support center.
• Maintain a high level of product knowledge to assist customers effectively.

• High school diploma or equivalent; Bachelor's degree preferred.
• 3-5 years of experience in customer service.
• At least 1 year of experience in a lead or supervisory role.
• Proficiency with CRM software and helpdesk systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management abilities.
• Ability to remain calm and professional under pressure.
• Experience in training and coaching staff.
• Customer-focused mindset with a passion for service excellence.
• Knowledge of customer support best practices.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products, services, and company policies.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Process customer orders, returns, and exchanges accurately.
• Escalate complex issues to the appropriate teams or departments for resolution.
• Maintain detailed customer records and document all interactions in the CRM system.
• Strive to achieve high levels of customer satisfaction and retention.
• Identify opportunities to improve customer service processes and product offerings.
• Adhere to company guidelines and service level agreements.

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service, technical support, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric approach.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and a dedicated home office setup.
• Ability to adapt to changing priorities and work effectively under pressure.

• Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Diagnosing and resolving customer issues related to products or services, escalating complex problems when necessary.
• Guiding customers through product features, troubleshooting steps, and account management.
• Maintaining accurate records of customer interactions and transactions in the CRM system.
• Identifying opportunities to improve customer satisfaction and provide feedback to relevant departments.
• Adhering to service level agreements (SLAs) and company policies.
• Building rapport and lasting relationships with customers.
• Keeping up-to-date with product knowledge and company updates.
• Contributing to a positive and supportive team environment.
• Achieving individual and team performance targets.