65 Customer Service jobs in Allahabad

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava ) and InMobi Data Scientist (Avi Patchava, Varun Modi , Avinash Ramakath , Jayashree Merwade ).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

JOB LOCATION: HEAD OFFICE - BANGALORE

Key Responsibilities:

Customer Engagement & Assistance

o Greet and attend to walk-in customers promptly and courteously.

o Understand customer needs and recommend suitable AMC cookware solution.

o Provide demonstrations of AMC products and explain features, benefits, and usage.

Sales Support

o Assist customers with product selection, pricing, offers, and payment procedures.

o Upsell and cross-sell AMC accessories and related products.

o Maintain updated knowledge of ongoing promotions, discounts, and exchange offers.

After-Sales Support

o Handle customer service queries related to product use, care, and warranty.

o Assist in the processing of returns, exchanges, or service requests.

Generate sales leads

o Identify and target potential institutional clients such as corporate institutions, cooking schools, and government institutions etc

o Develop and maintain a pipeline of prospects through cold calling, networking, and referrals.

Qualifications & Skills:

• Education: Graduate in Business / Marketing / Hospitality.
• Experience: 0–2 years in institutional or B2B sales (FMCG, kitchenware, hospitality, or retail/direct sales preferred).

Skills:

· Strong communication and interpersonal skills.

· Product demonstration and presentation skills.

· Basic computer knowledge (MS Office, CRM tools).

· Problem-solving and customer handling abilities.

Personal Attributes:

· Pleasant and professional appearance.

· Customer-centric and approachable attitude.

· Patience and empathy in handling customer concerns.

· Willingness to learn product details and cooking techniques.

Work Schedule:

· 6-day work week (including weekends and public holidays if required).

· Working hours as per location.

CTC offered : 4 LPA

Company Description

AMC is the world's number one Premium Cookware and a leading direct selling company with over 60 years of experience, headquartered in Rotkreuz, Switzerland. AMC operates in more than 30 countries.

• AMC India is established in 1996 with its head office in Bangalore. Through our direct selling model, we empower individuals to build rewarding careers. We promote healthy, oil-free and water less cooking with innovative technology. Our growing community of 30+ lakh satisfied customers reflects our success.

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

About Us:

We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.

Role Overview:

We are seeking a Customer Service Executive who will be responsible for handling customer interactions through calls, emails, and messages. The role will also include order confirmation, feedback collection, and coordination with teams to ensure quick resolution of customer concerns.

Key Responsibilities:

• Regularly check and respond to customer emails and messages.
• Address queries promptly and coordinate with internal teams for resolution.
• Call customers to confirm Cash-on-Delivery (COD) orders.
• Reach out to customers for feedback and reviews post-purchase.
• Maintain customer interaction records and share insights with the team.
• Ensure a positive and professional customer experience at all times.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Ability to converse clearly, politely, and professionally with customers.
• Patience and calmness in handling customer concerns.
• Good coordination and follow-up skills with internal teams.
• Basic knowledge of MS Office / CRM tools is an advantage.
• Prior experience in customer service is preferred but not mandatory.

Why Join Us:

• Opportunity to be part of a growing, dynamic team.
• Friendly and flexible work environment.
• Scope for career growth and skill development.