51 Customer Service jobs in Amritsar

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.

Key Responsibilities:

* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.

* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.

* Maintain a deep understanding of our product range to guide customers effectively.

* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.

* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.

* Maintain customer interaction records and report feedback or common concerns to the management team.

* Support with basic content sharing or forwarding catalogues as needed during chats or calls.

Requirements:

* Excellent communication skills in both spoken and written English.

* Comfortable speaking on video calls and presenting products clearly.

* Prior experience in customer support or fashion retail is preferred.

* Strong interpersonal skills and a genuine interest in customer satisfaction.

* Ability to multitask across different platforms and handle queries efficiently.

* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).

Why Join Us:

* Work with a brand that values tradition, craftsmanship, and customer connection.

* Be part of a young, passionate team redefining saree shopping for the digital era.

• * Flexible working opportunities and scope for growth.

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Description

Safecastle supercharges brand presence online across marketplaces, pushing the boundaries of innovation. With world-class strategies and billions of historic data points, we strategically expand brands globally through multiple sites and brands.

Role Description

This is a full-time remote role for a Customer Service Representative Marketplaces at Safecastle. The role involves daily tasks related to customer service, support, satisfaction, and experience across various marketplaces. This role requires customer support during US hours.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Experience with customer calls, email communication and more.
• Excellent communication and problem-solving skills
• Ability to work independently and remotely
• Experience in e-commerce or online marketplaces is a must especially eBay , Walmart and Amazon a plus
• Strong organizational and time management skills

About the Role

We’re looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You’ll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM.

Key Responsibilities

• Call and follow up with warm/cold leads to book salon appointments
• Qualify prospects, understand needs, and position services clearly
• Handle objections politely; reschedule/cancel when needed
• Send confirmations and reminders; improve show-up rate
• Update CRM/dialer notes accurately; maintain daily call/booking reports
• Hit weekly KPIs (contact rate, booking rate, show rate, attendance)

Must-Have Requirements

• 2+ years working with US customers/market
• Prior calling experience (appointment setting / sales / customer service)
• Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM
• Excellent spoken English, clear and friendly phone presence
• Organized, detail-oriented, and comfortable with scheduling tools/CRMs
• Reliable WFH setup: stable internet and quiet space.
• Immediate joiner
• Candidate must be from Kolkata or a nearby state and can visit the office when needed.

We are seeking dynamic and motivated **Customer Care Executives** Based in Vadodara to join our growing team for a prestigious **USA Healthcare Campaign**. If you're passionate about sales, marketing, and helping people access life-changing healthcare benefits, this is the perfect opportunity for you!

• In this role, you will engage with customers over the phone, pre-qualify them for healthcare programs, and guide them through the enrollment process. This is a high-energy, target-driven environment where your communication skills and sales acumen will directly impact customer outcomes and team success.

**Shift Options:**

• - Full-Time:** 8:30 PM to 5:30 AM (Monday to Thursday)
• - Part-Time:** 6:30 PM to 9:30 PM (Monday to Thursday)

**Key Responsibilities:**

• - Make up to 200-300 outbound calls per day to potential customers across the USA.
• - Pre-qualify customers for healthcare benefits and guide them through the eligibility process.
• - Deliver clear, accurate, and compelling information about healthcare products and services.
• - Achieve daily, weekly, and monthly performance targets.
• - Maintain accurate records of customer interactions and outcomes in CRM systems.
• - Collaborate with team members and supervisors to improve processes and results.
• - Provide excellent customer service while maintaining compliance with all policies and regulations.

**Requirements:**

• - Graduate or Master’s degree in any discipline.
• - Minimum 1 year of experience in an international BPO environment as a Sales or Marketing Executive (product or service-based).
• - Proven experience in sales, lead generation, or customer engagement roles.
• - Excellent English communication skills – both verbal and written.
• - Strong sales and marketing aptitude with a persuasive and professional phone demeanor.
• - Ability to work in a high-pressure, goal-oriented environment.
• - Comfortable working night shifts (Full-Time or Part-Time as per role).
• - Must be a team player with a positive attitude and a strong desire to grow.
• - Proficient in using computers and CRM tools.

**What We Offer:**

• - Competitive salary with performance-based incentives
• - Comprehensive training and career development opportunities
• - Supportive team environment with clear growth paths
• - Access to wellness programs and employee support initiatives

**Ideal Candidate Profile:**

• You’re a driven, customer-focused professional who thrives in fast-paced environments. You’re passionate about sales, enjoy building rapport over the phone, and are committed to achieving—and exceeding—targets. You take pride in being part of a team and are always looking for ways to improve and excel.

Salary -

Part time : 7000-9000 + Incentives

Full time : 22000 to 26000 + Incentives

Strictly : ON-SITE ( Must be Residing in Vadodara, Gujarat)

Responsibilities:-

• Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
• Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Performing invoicing activities for all segment distributors and customers of Lubricant division
• Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
• Timely review of open orders and take appropriate actions on servicing all orders.
• Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales request
• Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
• Min. 3 years’ experience in Customer Handling
• Strong Communication Skills & Customer service orientation
• Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on

Regards

Pooja Wadhwa