Customer Service Representative

Amritsar, Punjab Santacruz Telemarketing Pvt. Ltd.

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Job Description

Company Name: Santacruz Telemarketing Pvt. Ltd.


Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad


Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.


Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.


Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.


Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.


Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances
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Customer Service Representative

Amritsar, Punjab Intuvia Technologies

Posted 2 days ago

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Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
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Customer Service Representative

Amritsar, Punjab TP

Posted 13 days ago

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Customer Service Representative

Amritsar, Punjab Smartways Marketing

Posted today

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Job Description

We are interested in hiring a dedicated and hardworking individual as a Telecaller (Customer Service Support) to join our Sales Department.

Your main goal is call the hospitals and ask them about their shifts and allocate the jobs to the nurses in Australia so proficiency in English is a must. Rest everything will be disclosed during the time of interview.

**Responsibilities**

1. Answering phones from the hospitals and fulfill their staff related queries.

2. Call all staff members on daily basis for their job availability.

3. Resolving queries and issues related to the services.

4. Maintaining the database of the customers on a regular basis.

**Requirements**:
1. Great interpersonal skills.

2. Exceptional oral and written communication skills. Proficiency in English is a must.

3. Strong organizational skills.

4. Ability to work in a team or individually as and when required.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Amritsar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)
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Customer Service Representative

Uppal, Punjab Hyrefox Consultants PVT LTD

Posted today

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Job Description

**Position Details**

**Industry**: BPO/ITES
**Designation**: Process Associate (OTC)
**Location**: Hyderabad (Uppal)

**Details**:
Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.

Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Freshers with Excellent Comm's

Any Grad, except Tech Grad
US Shifts

Feel free to contact me if you have any queries.

Regards,

Khushi Ajmera
(Ph: )

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,531.92 - ₹30,944.87 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Uppal, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Speak with the employer**
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Customer Service Representative

Amritsar, Punjab iEZ Shipping

Posted today

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Job Description

Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

Schedule:

- Night shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Expected Start Date: 11/10/2024
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Senior International Customer Service Representative

Amritsar, Punjab RealMedia Careers

Posted 1 day ago

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Job Description

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

  • Quick-thinking problem solver with the ability to work under pressure.
  • Punctual with great pride in professionalism.
  • Fantastic customer service skills and excellent communication abilities.
  • Knack for organization and multitasking in a fast paced environment.
  • Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

  • Excellent business communications skills in English language for phone, chat and email support.
  • A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
  • Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

  • India office interview
  • Head Quarter (Canada) office interview
  • Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

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E-Commerce Automotive Spare Parts Customer Service Representative

Amritsar, Punjab Newparts, Inc.

Posted 21 days ago

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Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

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Customer Service Specialist

Amritsar, Punjab HappyLocate

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Company Description

HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.

Role Description

This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.

Qualifications
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Phone Etiquette
  • Excellent communication and interpersonal skills
  • Problem-solving and multitasking abilities
  • Experience in a similar role is a plus
  • Bachelor's degree in a related field
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Customer Service Executive

Amritsar, Punjab Handelnine Global

Posted 7 days ago

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Job Description

Customer Service Executive

Location : Remote

0–2 Years Experience


About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.


What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues


You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before


Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

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