Customer Care Executive(CCE) Trainer-Koyilandi

690511 Karthikappally, Kerala 2coms

Posted 355 days ago

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Job Description

2COMS  is one of India’s leading organizations. It’s not just one brand but a group of companies delivering excellence in multiple fields. Established almost three decades ago, we have been serving as a Complete Human Supply Chain Management Group. JobsAcademy  is a part of  2COMS Group  and it is an award-winning skill development organization, recognized by the  Ministry of Skill Development & Entrepreneurship, Government of India . Some of their core verticals include:·   Skill development programs funded by the Government of India·   Train, Hire and Deploy resources for the industry·   Implement vocational training programs for high school students·   Execute training programs funded by corporate CSR JobsAcademy  is accredited to  EC- Council, CompTIA, AWS re/Start, Future Skills Prime, Go Daddy, Cloud Credential Council, NSDC .It brings large-scale  opportunities for technical trainers  who have knowledge and skills in multiple technologies. This opportunity follows  HTD program  in which aspiring candidates are to be trained for  MNCs . First We  Hire , Then We  Train  and Finally  Deploy  the skilled technical professionals in the Tech-Giants. The HTD program from  JobsAcademy  is designed to give existing IT professionals the exposure and opportunity they need to break away from the conventional jobs and enter into highly targeted, and career-advancing roles.To know more about us. Please click below.2COMS -  Academy -  Customer Care Executive Trainer in a leading brand @ Kerela Position :  Trainer - CCE ( Customer Care Executive )

Domain - Skill Development

Location : Koyilandy

Salary: Negotiable

Qualification & Experience : Any Diploma /  Graduate  with minimum 2-3 year as a CCE/ CRM / ITES Trainer 

Job Description:

Take care of End to end development of candidate over the subject

Keep record of daily class attendance & monitor class progress

Conduct theory & practice sessions along with field visits

Submit all reports timely to center head and HO

communicate timely with center manager and HO

Effective delivery of training both theoretical and practical.

Ensuring the 100% attendance of the batch

Ensuring the optimum number of passing percentage

Taking effective participation in placement.

Guide mobilizers for the right candidate.

Requirements

Profile of a desired candidate :

Skill India Project(PMKVY or DDUGKY) TRAINING EXPERIENCE PREFERABLE FIRST. Call center employee,customer care employee can applicable,if they are ready to train to students. Excellent communication and presentation skills.Knowledge and ability to use different training methodologies alignedwith the profilePresentable, Motivator.Good people management and interpersonal skillsExtensive knowledge of learning principles and modern training techniquesAn ability to manage the full training cycle.Benefits Salary +Incentive If interested, please apply with your updated resume @  or contact at
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