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Customer Service Representative
 
                        Posted 1 day ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Bhubaneshwar Rajmahal MLCP 4th & 5th Flrs
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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                    Customer Service Representative
Posted 25 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Process customer orders, returns, and exchanges according to established procedures.
- Maintain customer records by documenting interactions and updating account information.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Adhere to service level agreements (SLAs) and quality standards.
- Build rapport with customers and ensure a positive and satisfactory interaction.
- Stay up-to-date with product knowledge and company updates.
- Collaborate with team members to share best practices and support overall team goals.
Qualifications:
- High school diploma or equivalent; some college coursework or a degree is preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using computer systems and basic software applications.
- Ability to multitask and manage time effectively in a dynamic environment.
- Willingness to work a hybrid schedule, with a mix of remote and in-office shifts.
- Team player with a positive attitude.
- Adaptability and eagerness to learn.
This role is ideal for individuals who thrive on helping others and enjoy being part of a supportive team. Join us in delivering outstanding service and building lasting customer relationships.
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                    Customer Service Lead
Posted 25 days ago
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Job Description
Responsibilities:
- Lead, train, and mentor a remote team of customer service representatives.
- Monitor team performance, set performance goals, and provide regular feedback.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures to enhance customer experience.
- Analyze customer feedback and service data to identify areas for improvement.
- Ensure the team meets key performance indicators (KPIs) such as response times and resolution rates.
- Collaborate with other departments to address customer needs and improve product/service offerings.
- Manage scheduling and resource allocation for the customer service team.
- Maintain a high level of product/service knowledge within the team.
- Champion customer-centricity throughout the organization.
- Create and update training materials for new hires and ongoing development.
- Report on team performance and customer satisfaction metrics to management.
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
- Demonstrated ability to lead and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to manage multiple priorities and work effectively under pressure.
- Proficiency in relevant technology for remote work, including communication and collaboration tools.
- A passion for delivering outstanding customer service.
- High school diploma or equivalent required; a Bachelor's degree is a plus.
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                    Senior Customer Service Lead
Posted 13 days ago
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                    Customer Service Voice - Bhubaneswar
Posted 559 days ago
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Job Description
Looking Fresher/Exp candidates ready to work in Voice in Leading Bhubaneswar MNC.
About the Client: It's an American Multinational Information Technology Services and Consulting Company . Only candidates from Bhubaneswar to apply.Any graduate can apply.Job Location : Bhubaneswar
Job Role : Process AssociateWork from home
Requirements * Any Graduate fresher to 11months with excellent english communication can apply* Should have excellent communication (read/write/speak)
* Should be smart and have convincing skills
* Doing outbound calls and providing information
* Selling products and promos
* Helping customer
* Comfortable to work in rotational shift
BenefitsDirect Company payroll , PF+ESI+Incentives , Telephonic interviewIs this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Customer Support Specialist
Posted 10 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via multiple channels (phone, email, chat).
- Troubleshoot and resolve technical problems related to our products and services.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Strive to achieve high levels of customer satisfaction and retention.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 1-2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively.
- A keen interest in technology and a willingness to learn.
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                    Customer Support Specialist
Posted 12 days ago
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Senior Customer Support Specialist
Posted 3 days ago
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Job Description
Key Responsibilities:
- Provide first-line and second-line technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex technical issues related to our client's software and hardware products.
- Escalate unresolved issues to appropriate technical teams or management, ensuring timely resolution.
- Maintain accurate and detailed records of customer interactions and troubleshooting steps in the CRM system.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
- Collaborate with product development and quality assurance teams to identify and report product defects or areas for improvement.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify trends in customer issues and recommend solutions to prevent future occurrences.
- Participate in cross-functional team meetings to discuss customer feedback and service improvements.
- Contribute to the continuous improvement of customer service processes and procedures.
- Proven experience (3+ years) in a customer service or technical support role, preferably within the tech industry.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with ITIL best practices is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A proactive and customer-centric approach, with a genuine desire to help others.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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                    Senior Customer Support Lead
Posted 3 days ago
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Job Description
Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
- Develop and implement customer support policies, procedures, and standards.
- Manage inbound and outbound customer communications across multiple channels (phone, email, chat, social media).
- Resolve escalated customer issues and complaints promptly and professionally.
- Monitor key customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Analyze customer feedback and trends to provide insights to product and service teams.
- Ensure efficient use of CRM systems and other support tools.
- Develop and deliver training programs for customer support staff.
- Contribute to the development of knowledge base articles and support documentation.
- Collaborate with other departments to ensure a seamless customer experience.
- Handle administrative tasks related to team management and performance tracking.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience in managing customer support teams, preferably in a remote setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong understanding of customer service best practices and metrics.
- Ability to manage and motivate a remote team effectively.
- Experience in developing and delivering training is a plus.
- Calm and professional demeanor, even under pressure.
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                    Customer Support Team Lead
Posted 4 days ago
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Job Description
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Ensure the delivery of high-quality customer service.
- Develop and implement customer support policies and procedures.
- Train new team members and provide ongoing coaching.
- Resolve complex customer issues and escalations.
- Monitor customer support metrics and identify areas for improvement.
- Foster a positive and collaborative team environment.
- Manage team schedules and workload distribution.
- Drive customer satisfaction and loyalty.
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