55 Customer Service jobs in Cuttack

• Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
• Collaborate with the service manager and the engineers in the field.
• Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
• Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
• Communicate with customers, teams, and stakeholders.
• Making feedback calls and emails to the customers once the job is completed.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

• 0 to 3 years of relevant experience

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem-solving skills

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process.  We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.  
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Time Type:

Customer Service Representative

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up