What Jobs are available for Customer Service in Cuttack?

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain customer records by documenting interactions and updating account information.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to service level agreements (SLAs) and quality standards.
• Build rapport with customers and ensure a positive and satisfactory interaction.
• Stay up-to-date with product knowledge and company updates.
• Collaborate with team members to share best practices and support overall team goals.

• High school diploma or equivalent; some college coursework or a degree is preferred.
• Previous experience in customer service or a related field is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computer systems and basic software applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• Willingness to work a hybrid schedule, with a mix of remote and in-office shifts.
• Team player with a positive attitude.
• Adaptability and eagerness to learn.

• Lead, train, and mentor a remote team of customer service representatives.
• Monitor team performance, set performance goals, and provide regular feedback.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure the team meets key performance indicators (KPIs) such as response times and resolution rates.
• Collaborate with other departments to address customer needs and improve product/service offerings.
• Manage scheduling and resource allocation for the customer service team.
• Maintain a high level of product/service knowledge within the team.
• Champion customer-centricity throughout the organization.
• Create and update training materials for new hires and ongoing development.
• Report on team performance and customer satisfaction metrics to management.

• Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
• Demonstrated ability to lead and motivate a remote team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in relevant technology for remote work, including communication and collaboration tools.
• A passion for delivering outstanding customer service.
• High school diploma or equivalent required; a Bachelor's degree is a plus.

Looking Fresher/Exp candidates ready to work in Voice in Leading Bhubaneswar MNC.

Job Location : Bhubaneswar 

Job Role : Process AssociateWork from home

* Should have excellent communication (read/write/speak)

* Should be smart and have convincing skills 

* Doing outbound calls and providing information 

* Selling products and promos

* Helping customer 

* Comfortable to work in rotational shift

• Respond to customer inquiries and issues promptly and professionally via multiple channels (phone, email, chat).
• Troubleshoot and resolve technical problems related to our products and services.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback to improve products and services.
• Contribute to the development and maintenance of knowledge base articles and FAQs.
• Strive to achieve high levels of customer satisfaction and retention.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 1-2 years of experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively.
• A keen interest in technology and a willingness to learn.

• Provide first-line and second-line technical support to customers via phone, email, and live chat.
• Diagnose and resolve complex technical issues related to our client's software and hardware products.
• Escalate unresolved issues to appropriate technical teams or management, ensuring timely resolution.
• Maintain accurate and detailed records of customer interactions and troubleshooting steps in the CRM system.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
• Collaborate with product development and quality assurance teams to identify and report product defects or areas for improvement.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Proactively identify trends in customer issues and recommend solutions to prevent future occurrences.
• Participate in cross-functional team meetings to discuss customer feedback and service improvements.
• Contribute to the continuous improvement of customer service processes and procedures.

• Proven experience (3+ years) in a customer service or technical support role, preferably within the tech industry.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Familiarity with ITIL best practices is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and customer-centric approach, with a genuine desire to help others.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Lead, coach, and mentor a team of customer support representatives, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and standards.
• Manage inbound and outbound customer communications across multiple channels (phone, email, chat, social media).
• Resolve escalated customer issues and complaints promptly and professionally.
• Monitor key customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
• Analyze customer feedback and trends to provide insights to product and service teams.
• Ensure efficient use of CRM systems and other support tools.
• Develop and deliver training programs for customer support staff.
• Contribute to the development of knowledge base articles and support documentation.
• Collaborate with other departments to ensure a seamless customer experience.
• Handle administrative tasks related to team management and performance tracking.
• Champion a customer-centric approach throughout the organization.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience in managing customer support teams, preferably in a remote setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Strong understanding of customer service best practices and metrics.
• Ability to manage and motivate a remote team effectively.
• Experience in developing and delivering training is a plus.
• Calm and professional demeanor, even under pressure.

• Lead and mentor a team of customer support representatives.
• Ensure the delivery of high-quality customer service.
• Develop and implement customer support policies and procedures.
• Train new team members and provide ongoing coaching.
• Resolve complex customer issues and escalations.
• Monitor customer support metrics and identify areas for improvement.
• Foster a positive and collaborative team environment.
• Manage team schedules and workload distribution.
• Drive customer satisfaction and loyalty.