299 Customer Service jobs in Delhi

This is a remote position.

Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.

• Inbound Call Handling:
  

  • Answer customer calls promptly, logging each interaction in Zoho Desk.
    

  • Resolve routine enquiries about installations, service schedules, billing, and rebates.
    

  • Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
    

• Outbound Calls & Follow‑Up:
  

  • Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
    

  • Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
    

• Helpdesk Management (Zoho Desk):
  

  • Create, update, and close support tickets with accurate notes and SLAs.
    

  • Use automations and macros to streamline responses for FAQs and common requests.
    

  • Monitor ticket queues and ensure compliance with response‑time objectives.
    

• Yeastar IVR Integration:
  

  • Configure call flows in Yeastar to route calls based on enquiry type and availability.
    

  • Update call‑routing rules as needed and test new IVR menus.
    

  • Review call logs and recordings to identify training needs or system improvements.
    

• Customer Engagement & Satisfaction:
  

  • Maintain a professional, empathetic tone on all calls.
    

  • Gather customer feedback and log suggestions for process improvements.
    

  • Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
    

• Reporting & Continuous Improvement:
  

  • Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
    

  • Participate in regular team huddles to share insights and refine call‑handling scripts.
    

• Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
  

• Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
  

• Strong verbal communication skills and active‑listening ability.
  

• Comfortable with outbound prospecting calls and follow‑up.
  

• Excellent organisational skills and attention to detail when logging tickets.
  

• Ability to multitask and maintain composure under high call volumes.
  

• Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
  

• Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
  

• Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
  

• Work in a collaborative, customer‑centric environment with career growth opportunities.
  

• Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
  

• Competitive pay, salary packaging options, and supportive team culture.
  

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About the Company

SALARY UPTO 15-35K 5 DAYS WORKING

About the Role

COSTUMER SUPPORT AND SALES EXPEREICIENCE GOOD COMMUNICATION

Responsibilities

• COSTUMER SUPPORT
• SALES EXPEREICIENCE
• GOOD COMMUNICATION

Qualifications

• Experience in customer support and sales

Required Skills

• Good communication skills

Preferred Skills

• Experience in a similar role

Pay range and compensation package

SALARY UPTO 15-35K

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Department:  Member Support

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

What we’re looking for:

As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

As a Customer Support Agent you’ll be:

What makes you a great fit:

What you’ll get in return:

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Company Overview

NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.

Job Overview

As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.

Qualifications and Skills

• Excellent communication.
• Strong problem-solving.
• Preferred experience in retail/fashion.
• Patience and empathy.
• CRM systems familiarity.
• Effective multitasking and time management.
• Proactive and a team player.
• Detail-oriented and organized.

Roles and Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Resolve issues by clarifying complaints.
• Quick coordination with internal teams.
• Accurate documentation of customer interactions.
• Develop customer service procedures.
• Maintain a positive attitude.
• Achieve customer service targets.
• Stay updated on policies.

• Timely tracking and Status updating to the customer as per SOP.
• Adherence to Timely and daily submission of DSR.
• Recognize and grow new business segments of existing clients.
• Timely and Result oriented reporting and follow up internally and Externally.
• Develop a strong relationship with Team, clients and Vendors.
• Constant up gradation of product knowledge and effective use while interacting with the customer.
• Timely submission of CS reports to the clients.
• Adherence to all the organizational Policies and Procedures and rules.
• Compliance of CS Policy as per standard SLA.