433 Customer Service jobs in Delhi
Customer Service Representative
Delhi, Delhi
Airblack
Posted today
Job Viewed
Job Description
Role: Customer Support Representative
Location: Remote
Timings: 9:30 AM – 7:30 PM, 6 days/week
Experience: 0.5–3 years in customer service or pre-sales
CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)
Languages: English & Hindi
About Airblack
Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.
This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.
Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.
Roles & Responsibilities
As a Business Development Associate, you will do:
● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.
● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.
● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.
Location: Remote
Timings: 9:30 AM – 7:30 PM, 6 days/week
Experience: 0.5–3 years in customer service or pre-sales
CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)
Languages: English & Hindi
About Airblack
Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.
This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.
Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.
Roles & Responsibilities
As a Business Development Associate, you will do:
● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.
● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.
● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Delhi, Delhi
LawSikho
Posted today
Job Viewed
Job Description
We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.
Company website: , Responsibilities:
1. Respond promptly and effectively to student inquiries through various channels including email and phone.
2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Who can apply:
1. Candidates with minimum 1 year of experience.
Other requirements:
● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).
● A minimum of 1 to 2 years of proven experience in a customer support position.
● Excellent English communication (both written and spoken).
● Proficiency in Google Sheets and Docs and customer support software.
● Outstanding written and verbal communication skills.
● Good understanding of management practices and techniques.
Company website: , Responsibilities:
1. Respond promptly and effectively to student inquiries through various channels including email and phone.
2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.
Who can apply:
1. Candidates with minimum 1 year of experience.
Other requirements:
● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).
● A minimum of 1 to 2 years of proven experience in a customer support position.
● Excellent English communication (both written and spoken).
● Proficiency in Google Sheets and Docs and customer support software.
● Outstanding written and verbal communication skills.
● Good understanding of management practices and techniques.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Delhi, Delhi
Tailorworks Private Limited
Posted 1 day ago
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Responsibilities Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Delhi, Delhi
NetRTech Solutions LLP
Posted 1 day ago
Job Viewed
Job Description
Job description
Company Description
NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.
Role Description
This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.
Qualifications
Customer Service Representatives
Customer Support
Customer Satisfaction
Customer Experience
Strong verbal and written communication skills
Ability to empathize with customers and provide exceptional service
Problem-solving and conflict resolution skills
Good organizational and time management skills
Prior customer service experience is a plus
Bachelor's degree in a related field is preferred
HSC 6 months
Graduation fresher
Salary: Offred up to 4 LPA
Job Location - Mumbai
Hiring location
Western Railway: - Churchgate to Mira Road
Central Railway: - CST to Thane
Harbour Railway: - Masjid to Vash i
Thanks & regards,
HR Team.
Company Description
NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.
Role Description
This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.
Qualifications
Customer Service Representatives
Customer Support
Customer Satisfaction
Customer Experience
Strong verbal and written communication skills
Ability to empathize with customers and provide exceptional service
Problem-solving and conflict resolution skills
Good organizational and time management skills
Prior customer service experience is a plus
Bachelor's degree in a related field is preferred
HSC 6 months
Graduation fresher
Salary: Offred up to 4 LPA
Job Location - Mumbai
Hiring location
Western Railway: - Churchgate to Mira Road
Central Railway: - CST to Thane
Harbour Railway: - Masjid to Vash i
Thanks & regards,
HR Team.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Narela, Delhi
D Vivid Consultant
Posted today
Job Viewed
Job Description
Department: Student Support & Success
- Reports to: Student Success Lead / Branch Manager
Mission: Convert qualified inquiries into paid, delighted D‑Vivid students—ethically and consistently—by running crisp discovery, clear value stories, and disciplined follow‑up.
Key Responsibilities
- Customer Engagement: Respond promptly to customer inquiries via phone, email, live chat, or in-person.
- Sales Conversion: Identify opportunities to upsell, cross-sell, or convert leads into confirmed sales.
- Product/Service Knowledge: Maintain a deep understanding of company offerings to confidently address questions and objections.
- Lead Management: Track and manage leads in the CRM, ensuring timely follow-ups.
- Problem Resolution: Handle complaints or service issues promptly and professionally to retain customer trust.
- Collaboration: Work with marketing and operations teams to streamline sales processes and customer experiences.
- Reporting: Maintain accurate records of interactions, feedback, and sales performance metrics.
Required Skills & Qualifications
- Strong communication and interpersonal skills.
- Proven sales or customer service experience (minimum 1–2 years preferred).
- Ability to work in a fast-paced environment while maintaining accuracy.
- Familiarity with CRM systems and sales tools.
- Active listening and problem-solving skills.
- Target-driven mindset with a focus on customer satisfaction.
Preferred Skills
- Experience in (specific industry, e.g., education consulting, retail, SaaS).
- Multilingual abilities for diverse customer interaction.
- Comfort with video calls or virtual consultations.
Performance Metrics
- Monthly sales targets achieved.
- Customer satisfaction scores.
- Lead-to-sale conversion rates.
- Retention and repeat customer rates.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Delhi, Delhi
D Vivid Consultant
Posted today
Job Viewed
Job Description
Department: Student Support & Success
- Reports to: Student Success Lead / Branch Manager
Mission: Convert qualified inquiries into paid, delighted D‑Vivid students—ethically and consistently—by running crisp discovery, clear value stories, and disciplined follow‑up.
Key Responsibilities
- Customer Engagement: Respond promptly to customer inquiries via phone, email, live chat, or in-person.
- Sales Conversion: Identify opportunities to upsell, cross-sell, or convert leads into confirmed sales.
- Product/Service Knowledge: Maintain a deep understanding of company offerings to confidently address questions and objections.
- Lead Management: Track and manage leads in the CRM, ensuring timely follow-ups.
- Problem Resolution: Handle complaints or service issues promptly and professionally to retain customer trust.
- Collaboration: Work with marketing and operations teams to streamline sales processes and customer experiences.
- Reporting: Maintain accurate records of interactions, feedback, and sales performance metrics.
Required Skills & Qualifications
- Strong communication and interpersonal skills.
- Proven sales or customer service experience (minimum 1–2 years preferred).
- Ability to work in a fast-paced environment while maintaining accuracy.
- Familiarity with CRM systems and sales tools.
- Active listening and problem-solving skills.
- Target-driven mindset with a focus on customer satisfaction.
Preferred Skills
- Experience in (specific industry, e.g., education consulting, retail, SaaS).
- Multilingual abilities for diverse customer interaction.
- Comfort with video calls or virtual consultations.
Performance Metrics
- Monthly sales targets achieved.
- Customer satisfaction scores.
- Lead-to-sale conversion rates.
- Retention and repeat customer rates.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
New Delhi, Delhi
D Vivid Consultant
Posted today
Job Viewed
Job Description
Department: Student Support & Success
- Reports to: Student Success Lead / Branch Manager
Mission: Convert qualified inquiries into paid, delighted D‑Vivid students—ethically and consistently—by running crisp discovery, clear value stories, and disciplined follow‑up.
Key Responsibilities
- Customer Engagement: Respond promptly to customer inquiries via phone, email, live chat, or in-person.
- Sales Conversion: Identify opportunities to upsell, cross-sell, or convert leads into confirmed sales.
- Product/Service Knowledge: Maintain a deep understanding of company offerings to confidently address questions and objections.
- Lead Management: Track and manage leads in the CRM, ensuring timely follow-ups.
- Problem Resolution: Handle complaints or service issues promptly and professionally to retain customer trust.
- Collaboration: Work with marketing and operations teams to streamline sales processes and customer experiences.
- Reporting: Maintain accurate records of interactions, feedback, and sales performance metrics.
Required Skills & Qualifications
- Strong communication and interpersonal skills.
- Proven sales or customer service experience (minimum 1–2 years preferred).
- Ability to work in a fast-paced environment while maintaining accuracy.
- Familiarity with CRM systems and sales tools.
- Active listening and problem-solving skills.
- Target-driven mindset with a focus on customer satisfaction.
Preferred Skills
- Experience in (specific industry, e.g., education consulting, retail, SaaS).
- Multilingual abilities for diverse customer interaction.
- Comfort with video calls or virtual consultations.
Performance Metrics
- Monthly sales targets achieved.
- Customer satisfaction scores.
- Lead-to-sale conversion rates.
- Retention and repeat customer rates.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
New Delhi, Delhi
CareerUS Solutions
Posted today
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Narela, Delhi
CareerUS Solutions
Posted today
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Delhi, Delhi
CareerUS Solutions
Posted today
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
This advertiser has chosen not to accept applicants from your region.
9