68 Customer Service jobs in Gollapudi
Customer Service Team Lead
520001 Krishna, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our rapidly growing company is seeking a dedicated and experienced Customer Service Team Lead to manage and motivate our customer support team. This role is integral to ensuring exceptional customer satisfaction and maintaining high service standards. Based in Vijayawada, Andhra Pradesh, IN , you will lead a team of customer service representatives, providing guidance, training, and support to resolve customer inquiries and issues efficiently and effectively. The ideal candidate will have a proven track record in customer service management, excellent leadership skills, and a deep understanding of customer service best practices. Responsibilities include overseeing daily team operations, setting performance goals, monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. You will handle escalated customer complaints, mediate disputes, and ensure that all customer interactions are professional and courteous. Developing and implementing training programs for new and existing team members on product knowledge, service protocols, and communication skills will be crucial. You will also collaborate with other departments to address customer feedback and drive improvements in products and services. The ability to analyze customer service data, identify trends, and implement strategies to enhance service quality is essential. Fostering a positive and productive work environment that encourages teamwork and professional growth is a priority. This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for customer advocacy. You will be a key player in shaping the customer experience and ensuring customer loyalty. The successful applicant will be proactive, organized, and committed to exceeding customer expectations in a fast-paced support environment located in Vijayawada, Andhra Pradesh, IN .
Responsibilities:
Responsibilities:
- Lead, coach, and mentor a team of customer service representatives.
- Set performance goals and monitor KPIs to ensure team targets are met.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement training programs for the customer service team.
- Ensure adherence to company policies and service standards in all customer interactions.
- Analyze customer feedback and service data to identify areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Manage team schedules and ensure adequate coverage.
- Foster a positive and motivating team environment.
- Contribute to the development of customer service strategies and initiatives.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and customer support platforms.
- Ability to analyze data and generate reports.
- Proficiency in MS Office Suite.
- Ability to work effectively in a dynamic and demanding environment.
- Passion for delivering outstanding customer experiences.
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0
Technical Support Specialist - Customer Service
520001 Krishna, Andhra Pradesh
₹350000 Annually
WhatJobs
Posted 12 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their remote customer service team. This is a fully remote position based in **Vijayawada, Andhra Pradesh, IN**, offering you the flexibility to provide exceptional support from your home office. You will be the first point of contact for customers, troubleshooting and resolving a wide range of technical issues related to our software products. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer experiences. You will play a crucial role in ensuring customer satisfaction and retention through effective technical assistance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide timely and accurate technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues for our product suite.
- Guide customers through step-by-step solutions to resolve technical problems.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Develop and maintain knowledge base articles and troubleshooting guides.
- Educate customers on product features and best practices.
- Ensure customer satisfaction by providing a high level of service and support.
- Adhere to service level agreements (SLAs) and company policies.
- Contribute to a positive and collaborative remote team environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with troubleshooting network connectivity issues.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient and empathetic approach to customer interactions.
- Flexibility to work various shifts as required.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Team Lead
520001 Krishna, Andhra Pradesh
₹60000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a fast-growing tech company, is looking for a highly motivated and experienced Senior Customer Service Team Lead to manage their remote customer support operations. This is a fully remote position, ideal for a leader passionate about customer experience and adept at guiding and empowering a support team. You will be responsible for overseeing the daily operations of the customer service department, ensuring that customer inquiries are handled efficiently, effectively, and professionally. The ideal candidate will have a strong background in customer service management, excellent problem-solving skills, and a proven ability to train, mentor, and motivate a team. You will play a crucial role in maintaining high customer satisfaction ratings and contributing to the overall success of the company.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of remote customer service representatives to achieve departmental goals.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handle escalated customer issues and complex inquiries, providing timely and effective resolutions.
- Train new customer service staff on product knowledge, service standards, and support tools.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with other departments (e.g., Sales, Product) to resolve customer issues and improve overall customer experience.
- Manage scheduling, workload distribution, and resource allocation for the customer service team.
- Stay updated on company products, services, and industry best practices in customer support.
- Foster a positive and collaborative team environment that promotes continuous learning and development.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to analyze data and generate insightful reports on team performance.
- Strong problem-solving abilities and decision-making skills.
- Adaptable and able to thrive in a fast-paced, remote work environment.
- A passion for delivering exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service & Helpdesk Team Lead
520001 Krishna, Andhra Pradesh
₹35000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service & Helpdesk Team Lead to guide their support operations in Vijayawada, Andhra Pradesh, IN . This role is crucial for ensuring exceptional customer satisfaction by leading a team of support professionals and managing daily helpdesk activities. You will be responsible for overseeing ticket resolution, ensuring timely and effective responses to customer inquiries and technical issues across various communication channels (phone, email, chat). The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices.
Key responsibilities include training and mentoring helpdesk staff, monitoring team performance, and conducting regular performance reviews. You will develop and implement support procedures, identify areas for improvement, and ensure adherence to service level agreements (SLAs). This role requires strong analytical skills to identify recurring customer issues and collaborate with relevant departments to implement permanent solutions. You will also be responsible for managing escalations, handling complex customer complaints, and ensuring a positive customer experience. A Bachelor's degree in a relevant field or equivalent work experience is required, along with a minimum of 4 years of experience in customer service or helpdesk support, with at least 1 year in a team lead or supervisory capacity. Proficiency in helpdesk software and CRM systems is essential. Excellent communication, interpersonal, and organizational skills are critical. The ability to remain calm and professional under pressure and to motivate a team to achieve performance targets is vital. You will be instrumental in enhancing the overall customer support experience and contributing to customer retention and loyalty for our client. This position demands a proactive approach to problem-solving and a commitment to continuous improvement.
Key responsibilities include training and mentoring helpdesk staff, monitoring team performance, and conducting regular performance reviews. You will develop and implement support procedures, identify areas for improvement, and ensure adherence to service level agreements (SLAs). This role requires strong analytical skills to identify recurring customer issues and collaborate with relevant departments to implement permanent solutions. You will also be responsible for managing escalations, handling complex customer complaints, and ensuring a positive customer experience. A Bachelor's degree in a relevant field or equivalent work experience is required, along with a minimum of 4 years of experience in customer service or helpdesk support, with at least 1 year in a team lead or supervisory capacity. Proficiency in helpdesk software and CRM systems is essential. Excellent communication, interpersonal, and organizational skills are critical. The ability to remain calm and professional under pressure and to motivate a team to achieve performance targets is vital. You will be instrumental in enhancing the overall customer support experience and contributing to customer retention and loyalty for our client. This position demands a proactive approach to problem-solving and a commitment to continuous improvement.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
520001 Krishna, Andhra Pradesh
₹35000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a growing retail enterprise, is seeking a motivated Customer Support Representative to join their team in **Vijayawada, Andhra Pradesh, IN**. This role is integral to providing outstanding service to our valued customers, ensuring their needs are met promptly and efficiently. The Customer Support Representative will handle customer inquiries, resolve complaints, and provide information about products and services through various channels, including phone, email, and in-person interactions. The ideal candidate will possess excellent communication and interpersonal skills, a friendly and professional demeanor, and a strong commitment to customer satisfaction. You will work collaboratively with sales and operations teams to ensure a seamless customer experience. This hybrid role allows for a blend of on-site and remote work, offering flexibility while maintaining team cohesion and direct customer engagement. Responsibilities include managing customer accounts, processing orders or returns, and escalating complex issues when necessary. A proactive approach to problem-solving and the ability to work effectively under pressure are essential. Training will be provided to ensure you are well-equipped to represent our brand with excellence. Join us and be a vital part of our commitment to delivering exceptional customer experiences.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Process customer orders, returns, and exchanges as needed.
- Document customer interactions and maintain detailed records.
- Escalate complex issues to the appropriate department or supervisor.
- Build and maintain strong customer relationships.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to improve the customer service process.
- Collaborate with internal teams to ensure customer needs are met.
- Maintain a positive and professional attitude at all times.
- High school diploma or equivalent.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in basic computer operations and common office software.
- Ability to adapt to different customer personalities and situations.
- Experience with CRM or helpdesk software is beneficial.
- Willingness to work a hybrid schedule.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹30000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their expanding team, serving customers in and around Vijayawada, Andhra Pradesh, IN . In this fully remote role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries with efficiency and professionalism. Your primary goal will be to ensure customer satisfaction by delivering timely and accurate support through various channels, including phone, email, and chat. Key responsibilities include troubleshooting customer issues, guiding users through product features, processing orders, and managing customer accounts. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong problem-solving aptitude. Previous experience in customer service or a related field is highly desirable. You should be adept at de-escalating situations and finding effective solutions to customer complaints. This role demands strong organizational skills, the ability to manage a high volume of inquiries, and proficiency with customer relationship management (CRM) software. We are seeking a motivated individual who is passionate about helping others and contributing to a positive customer experience. This is a remote position, offering the flexibility to work from home while making a significant impact. You will be part of a supportive team environment, with opportunities for professional development and growth within the company. A reliable internet connection and a dedicated workspace are required for this role. We value individuals who are proactive, resourceful, and committed to delivering service excellence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Provide product information and technical support to customers.
- Process customer orders, returns, and exchanges.
- Maintain customer records and update account information.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and report insights to management.
- Assist in training new customer service representatives.
- Contribute to building customer loyalty and positive brand perception.
- High school diploma or equivalent; some college coursework or degree preferred.
- 1-2 years of experience in customer service or a related role.
- Excellent communication and active listening skills.
- Patience and empathy when dealing with customers.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in CRM software and MS Office Suite.
- Ability to work independently in a remote environment.
- Strong time management and organizational skills.
- A positive and professional attitude.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
520001 Krishna, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Support Lead to manage their support operations in Vijayawada, Andhra Pradesh, IN . This hybrid role involves leading a team of customer service representatives, ensuring the delivery of exceptional support to clients. The Lead will be responsible for overseeing daily support activities, training and mentoring the team, resolving complex customer issues, and identifying opportunities for service improvement. You will act as a point of escalation for customer inquiries, manage team schedules, and ensure adherence to service level agreements (SLAs). This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
Key Responsibilities:
Key Responsibilities:
- Lead and motivate a team of customer service representatives to achieve performance goals.
- Oversee daily support operations, ensuring efficient and timely resolution of customer inquiries and issues.
- Handle escalated customer complaints and complex issues with professionalism and empathy.
- Develop and implement training programs for new and existing team members.
- Monitor customer service performance metrics and provide regular feedback to the team.
- Ensure adherence to company policies and procedures, and service level agreements (SLAs).
- Identify trends in customer issues and provide insights to relevant departments for product or service improvements.
- Manage team scheduling and workload distribution to ensure adequate coverage.
- Foster a positive and collaborative team environment.
- Maintain up-to-date knowledge of products, services, and support tools.
- Assist in the recruitment and onboarding of new customer service staff.
- High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
- Minimum of 3 years of experience in customer service or a related role, with at least 1 year in a supervisory or lead capacity.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to handle stressful situations and de-escalate conflicts effectively.
- Good organizational and time management skills.
- Proficiency in MS Office Suite.
- Experience in a hybrid work environment is beneficial.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹30000 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their team in Vijayawada, Andhra Pradesh, IN . This role is fundamental to providing exceptional support and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, adept at resolving customer inquiries and issues promptly and efficiently. You will be responsible for handling a variety of customer service channels, including phone, email, and chat, providing accurate information, troubleshooting problems, and escalating complex cases when necessary. This position requires a deep understanding of our client's products and services, a commitment to excellence, and the ability to empathize with customers. You will work collaboratively with other support team members and departments to ensure a seamless customer experience. We are looking for individuals who are patient, solution-oriented, and possess a positive attitude. This is a great opportunity to develop your career in customer service within a supportive and growing organization. Your ability to maintain professionalism and a helpful demeanor in all interactions will be highly valued.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot customer issues and provide effective solutions.
- Escalate complex problems to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Identify and suggest improvements to customer service processes.
- Build rapport and strong relationships with customers.
- Ensure customer satisfaction and retention.
- Follow communication guidelines and company policies.
- Assist in training new support team members.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively.
- Proficiency with customer support software and tools.
- Patience, empathy, and a customer-first attitude.
- Ability to work collaboratively in a team environment.
- Knowledge of basic computer systems and applications.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Lead
520001 Krishna, Andhra Pradesh
₹50000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a growing technology company, is seeking an experienced and customer-focused Customer Support Lead to join their fully remote team. This role is pivotal in ensuring exceptional customer experiences and leading a dedicated support team. The ideal candidate will have a proven track record in customer service, strong problem-solving abilities, and leadership experience. You will be responsible for managing inbound customer inquiries across various channels (phone, email, chat), troubleshooting technical issues, and escalating complex problems as needed. A key part of this role involves developing and implementing customer support best practices, training new support agents, and mentoring existing team members to enhance service quality. You will also be involved in analyzing customer feedback and support metrics to identify trends and areas for improvement. The ability to maintain a positive and professional demeanor, even in challenging situations, is crucial. This is a remote position requiring excellent self-management, communication, and teamwork skills. If you are a motivated individual passionate about delivering outstanding customer service and leading a team to success, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support representatives.
- Oversee daily customer support operations and ensure service level agreements are met.
- Handle escalated customer inquiries and complex technical issues.
- Develop and refine customer support processes and workflows.
- Train and onboard new customer support agents.
- Monitor customer interactions and provide feedback for improvement.
- Analyze support data to identify trends and recommend solutions.
- Ensure customer satisfaction and retention.
- Collaborate with other departments to resolve customer issues.
- Bachelor's degree in Business Administration or a related field, or equivalent experience.
- Minimum of 4 years of experience in customer service or support, with at least 1 year in a leadership role.
- Proven experience in managing and motivating a support team.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Proficiency in CRM software and customer support platforms.
- Ability to work effectively in a remote team environment.
- Experience with ticketing systems.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
520001 Krishna, Andhra Pradesh
₹40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in **Vijayawada, Andhra Pradesh, IN**. This role is pivotal in ensuring our customers receive exceptional service and support, resolving their inquiries efficiently and effectively. The ideal candidate will be passionate about customer satisfaction, possess excellent communication skills, and be adept at problem-solving in a fast-paced environment.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues and product-related questions for customers.
- Provide comprehensive support and guidance to customers, ensuring a positive experience.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams for service improvement.
- Proactively seek solutions to customer problems and anticipate their needs.
- Educate customers on product features and best practices.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Build strong relationships with customers, fostering loyalty and satisfaction.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a related role.
- Excellent verbal and written communication skills in Telugu and English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a demanding environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work collaboratively within a team.
- Familiarity with software applications and troubleshooting common technical issues.
- A keen eye for detail and accuracy in documentation.
This advertiser has chosen not to accept applicants from your region.
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