40 Customer Service jobs in Guwahati

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.

Key Responsibilities:

* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.

* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.

* Maintain a deep understanding of our product range to guide customers effectively.

* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.

* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.

* Maintain customer interaction records and report feedback or common concerns to the management team.

* Support with basic content sharing or forwarding catalogues as needed during chats or calls.

Requirements:

* Excellent communication skills in both spoken and written English.

* Comfortable speaking on video calls and presenting products clearly.

* Prior experience in customer support or fashion retail is preferred.

* Strong interpersonal skills and a genuine interest in customer satisfaction.

* Ability to multitask across different platforms and handle queries efficiently.

* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).

Why Join Us:

* Work with a brand that values tradition, craftsmanship, and customer connection.

* Be part of a young, passionate team redefining saree shopping for the digital era.

• * Flexible working opportunities and scope for growth.

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

Company Description

Safecastle supercharges brand presence online across marketplaces, pushing the boundaries of innovation. With world-class strategies and billions of historic data points, we strategically expand brands globally through multiple sites and brands.

Role Description

This is a full-time remote role for a Customer Service Representative Marketplaces at Safecastle. The role involves daily tasks related to customer service, support, satisfaction, and experience across various marketplaces. This role requires customer support during US hours.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Experience with customer calls, email communication and more.
• Excellent communication and problem-solving skills
• Ability to work independently and remotely
• Experience in e-commerce or online marketplaces is a must especially eBay , Walmart and Amazon a plus
• Strong organizational and time management skills

About the Role

We’re looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You’ll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM.

Key Responsibilities

• Call and follow up with warm/cold leads to book salon appointments
• Qualify prospects, understand needs, and position services clearly
• Handle objections politely; reschedule/cancel when needed
• Send confirmations and reminders; improve show-up rate
• Update CRM/dialer notes accurately; maintain daily call/booking reports
• Hit weekly KPIs (contact rate, booking rate, show rate, attendance)

Must-Have Requirements

• 2+ years working with US customers/market
• Prior calling experience (appointment setting / sales / customer service)
• Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM
• Excellent spoken English, clear and friendly phone presence
• Organized, detail-oriented, and comfortable with scheduling tools/CRMs
• Reliable WFH setup: stable internet and quiet space.
• Immediate joiner
• Candidate must be from Kolkata or a nearby state and can visit the office when needed.

We are seeking dynamic and motivated **Customer Care Executives** Based in Vadodara to join our growing team for a prestigious **USA Healthcare Campaign**. If you're passionate about sales, marketing, and helping people access life-changing healthcare benefits, this is the perfect opportunity for you!

• In this role, you will engage with customers over the phone, pre-qualify them for healthcare programs, and guide them through the enrollment process. This is a high-energy, target-driven environment where your communication skills and sales acumen will directly impact customer outcomes and team success.

**Shift Options:**

• - Full-Time:** 8:30 PM to 5:30 AM (Monday to Thursday)
• - Part-Time:** 6:30 PM to 9:30 PM (Monday to Thursday)

**Key Responsibilities:**

• - Make up to 200-300 outbound calls per day to potential customers across the USA.
• - Pre-qualify customers for healthcare benefits and guide them through the eligibility process.
• - Deliver clear, accurate, and compelling information about healthcare products and services.
• - Achieve daily, weekly, and monthly performance targets.
• - Maintain accurate records of customer interactions and outcomes in CRM systems.
• - Collaborate with team members and supervisors to improve processes and results.
• - Provide excellent customer service while maintaining compliance with all policies and regulations.

**Requirements:**

• - Graduate or Master’s degree in any discipline.
• - Minimum 1 year of experience in an international BPO environment as a Sales or Marketing Executive (product or service-based).
• - Proven experience in sales, lead generation, or customer engagement roles.
• - Excellent English communication skills – both verbal and written.
• - Strong sales and marketing aptitude with a persuasive and professional phone demeanor.
• - Ability to work in a high-pressure, goal-oriented environment.
• - Comfortable working night shifts (Full-Time or Part-Time as per role).
• - Must be a team player with a positive attitude and a strong desire to grow.
• - Proficient in using computers and CRM tools.

**What We Offer:**

• - Competitive salary with performance-based incentives
• - Comprehensive training and career development opportunities
• - Supportive team environment with clear growth paths
• - Access to wellness programs and employee support initiatives

**Ideal Candidate Profile:**

• You’re a driven, customer-focused professional who thrives in fast-paced environments. You’re passionate about sales, enjoy building rapport over the phone, and are committed to achieving—and exceeding—targets. You take pride in being part of a team and are always looking for ways to improve and excel.

Salary -

Part time : 7000-9000 + Incentives

Full time : 22000 to 26000 + Incentives

Strictly : ON-SITE ( Must be Residing in Vadodara, Gujarat)

Responsibilities:-

• Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
• Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Performing invoicing activities for all segment distributors and customers of Lubricant division
• Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
• Timely review of open orders and take appropriate actions on servicing all orders.
• Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales request
• Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
• Min. 3 years’ experience in Customer Handling
• Strong Communication Skills & Customer service orientation
• Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on

Regards

Pooja Wadhwa

Job Title: Customer Service Executive – International Process

Location: Noida

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Under Graduate and Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.