Csa (Customer Service Associate)

Rupnagar, Assam Arthav Information technologies

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Job Description

**Job Title**:CSA Customer Service Associate

**Job Types**: Full-time

**Salary**: Full-time = ₹10,500.00 per month

**Job Role**:
Working in store, serving customers, product facing arranging products received from DC.

**Supplementary pay types**:

- Overtime pay
- Performance bonus
- Yearly bonus

**Salary**: ₹10,500.00 per month

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Faridabad, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)
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Fresh Trainee Customer Service Remote

Guwahati, Assam ASIAN

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**Descripción de la compañía**:
Best Industry

**Descripción del puesto**:
Management

Group (A)

HR Executive/HR Manager/Asst Manager/Admin Executive/Admin Manager/ Project Manager, Management Trainee, Business Executive, Management Executive, Management Trainee (MBA’s, Hotel Management & Admin), Team Leader, Supervisor.

Finance

Group (F)

Finance /Accountant/ Account Assistant/Accounts Manager / Tax and Cost Executive/CA Intermediate /Charted Accountant/Cost & Budget/Payroll, Sourcing, Procurement, GST team, Vendor Management & Billing Associates.

Engineering

Group (E)

Maintenance Engineer -Mechanical/Electrical/Electronics/Commun icati on/Aut omobile, IT & Software Engineer, R&D Department, Chemical & Petroleum Engineer, Solar Engineer, Industrial Engineer, Civil Engineer, Fire & Safety Officer.

Medical Staff

Group (M)

Medical Officer, MBBS Doctor, BAMS/BUMS/BHMS Doctor, Nursing Staff, Dentist/ Physiotherapist/ Pharmacist

Contact Hiring Manager Only WhatsApp7900880236

Job Locations: Kanpur, Indore, Jammu, Surat, Aizawl, Itanagar, Pondicherry, Delhi NCR, Mumbai, Hyderabad, Chennai, Kolkata, Bangalore, Ahmedabad, Indore, Chandigarh, Bhubaneswar, Lucknow, Dehradun, Ranchi, Patna, Goa, Amritsar, Jaipur, Thiruvananthapuram, Guwahati etc

**Perfil**:
CTC (Salary & Allowances) As an Employee your starting minimum salary will be

Rs. 18,400/- To Rs. 87,000 per month.

Apart from the basic Salary, you will be eligible for all type of allowances (such as Annual bonus, housing allowance, traveling expenses, medical expenses, etc.) per month.
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Customer Support Executive (Email and Chat)

Guwahati, Assam Vantage Circle

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ABOUT THE COMPANY

 is a Simple & AI-Powered  Employee Recognition & Wellness Platform  that helps drive Employee Engagement. Vantage Circle has been in business for more than 10 years now and is proud to work with some of the largest and most well-known brands from across North America, Europe & Asia. We are among the top Employee Engagement products across the world with more than 1.75Mn users across 400 corporate clients. Check us out in G2 here.

Vantage Circle is proud to be a  Great Places to Work-Certified  company  that is led by a strong value-driven culture, which thrives on a set of robust DE&I practices. Vantage Circle is a profitable company that has grown more than 2X in Revenues from last year.

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Customer Support Executive (Email & Chat), having E-Commerce knowledge, who will be part of our Support Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.

RESPONSIBILITIES

  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via phone, email, online chat, etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
  • Identify and assess customers needs to achieve satisfaction by going the extra mile to engage customers.
  • Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
  • Display accurate and compelling offers/coupons with proper description and detailed information required for a user-friendly experience.
  • Greet customers warmly and ascertain the problem or reason for contacting.
  • Follow communication procedures, guidelines, and policies.
  • REQUIREMENTS

  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Advanced computer skills with very good typing speed.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage
  • The candidate must be willing to work flexible shifts.
  • A career with Vantage Circle will get you

  • A "Great Place to Work-Certified" organization
  • Employee Health Insurance
  • Empowerment to innovate , take ownership , and drive positive change
  • Rewards and Recognition incentives and Social Recognition
  • Continuous Learning & Development opportunities
  • Appreciation Based Culture
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