Customer Service Representative

Guwahati, Assam TP

Posted 13 days ago

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Senior International Customer Service Representative

Guwahati, Assam RealMedia Careers

Posted 2 days ago

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Job Description

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

  • Quick-thinking problem solver with the ability to work under pressure.
  • Punctual with great pride in professionalism.
  • Fantastic customer service skills and excellent communication abilities.
  • Knack for organization and multitasking in a fast paced environment.
  • Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

  • Excellent business communications skills in English language for phone, chat and email support.
  • A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
  • Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

  • India office interview
  • Head Quarter (Canada) office interview
  • Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

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E-Commerce Automotive Spare Parts Customer Service Representative

Guwahati, Assam Newparts, Inc.

Posted 22 days ago

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Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Guwahati, Assam NetRTech Solutions LLP

Posted 2 days ago

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Job Description

Job description

Company Description


NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.


Role Description


Customer Service Representative - Work on-site (AHMEDABAD)


This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.


Note - Work Location will be Ahmedabad


Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and multitask
  • Attention to detail
  • Positive and patient attitude
  • Experience in a customer service role is a plus
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent


Salary and Benefits:

  • Starting CTC: INR 26,000 per month
  • Maximum CTC: INR 36,000 per month
  • All above 40 per hour night shift allowance will be extra
  • Food will be office when you are in shift
  • Cab will be there
  • Stay will be given for 5 days once you relocate


Job Location - Ahmedabad


Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Guwahati, Assam NetRTech Solutions LLP

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description

NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and multitask
  • Attention to detail
  • Positive and patient attitude
  • Experience in a customer service role is a plus
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent

Salary and Benefits:

  • Starting CTC: INR 26,000 per month
  • Maximum CTC: INR 36,000 per month
  • All above 40 per hour night shift allowance will be extra
  • Food will be office when you are in shift
  • Cab will be there
  • Stay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Guwahati, Assam NetRTech Solutions LLP

Posted today

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description

NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.

Role Description

Customer Service Representative - Work on-site (AHMEDABAD)

This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.

Note - Work Location will be Ahmedabad

Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and multitask
  • Attention to detail
  • Positive and patient attitude
  • Experience in a customer service role is a plus
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent

Salary and Benefits:

  • Starting CTC: INR 26,000 per month
  • Maximum CTC: INR 36,000 per month
  • All above 40 per hour night shift allowance will be extra
  • Food will be office when you are in shift
  • Cab will be there
  • Stay will be given for 5 days once you relocate

Job Location - Ahmedabad

Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Guwahati, Assam NetRTech Solutions LLP

Posted today

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description


NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.


Role Description


Customer Service Representative - Work on-site (AHMEDABAD)


This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.


Note - Work Location will be Ahmedabad


Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and multitask
  • Attention to detail
  • Positive and patient attitude
  • Experience in a customer service role is a plus
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent


Salary and Benefits:

  • Starting CTC: INR 26,000 per month
  • Maximum CTC: INR 36,000 per month
  • All above 40 per hour night shift allowance will be extra
  • Food will be office when you are in shift
  • Cab will be there
  • Stay will be given for 5 days once you relocate


Job Location - Ahmedabad


Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.
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About the latest Customer service Jobs in Guwahati !

Customer Service Specialist

Guwahati, Assam NetRTech Solutions LLP

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Job description

Company Description


NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.


Role Description


Customer Service Representative - Work on-site (AHMEDABAD)


This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.


Note - Work Location will be Ahmedabad


Qualifications

  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to problem-solve and multitask
  • Attention to detail
  • Positive and patient attitude
  • Experience in a customer service role is a plus
  • Fluency in multiple languages is a plus
  • High school diploma or equivalent


Salary and Benefits:

  • Starting CTC: INR 26,000 per month
  • Maximum CTC: INR 36,000 per month
  • All above 40 per hour night shift allowance will be extra
  • Food will be office when you are in shift
  • Cab will be there
  • Stay will be given for 5 days once you relocate


Job Location - Ahmedabad


Thanks & Regards,

HR Team.

(Simran)

Job Type: Full-time

This advertiser has chosen not to accept applicants from your region.

Customer Service Executive

Guwahati, Assam Handelnine Global

Posted 8 days ago

Job Viewed

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Job Description

Customer Service Executive

Location : Remote

0–2 Years Experience


About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.


What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues


You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before


Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

This advertiser has chosen not to accept applicants from your region.

Customer Service Executive

Guwahati, Assam Prodigy Communications & Marketing Pvt Ltd

Posted today

Job Viewed

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Job Description

Job Responsibilities:
1.Collaborating with the relevant department for addressing client needs.

2. Identify new business opportunity through client referrals and upsell company product and services.

3. Responsibility for Acquisition, revenue maximisation and retention of existing clients.

4. Look after the marketing, promotion, business development and deal with client requests and troubleshoot problems.

5. Managing vendors, crisis managemnet, payment followups and be updated on news and other happenings in advertising industry.

6. Being the face of the company and maintaining a cordial relationship with all the clients.

7. In every 3 months prepare a list of newly pitched client.

8. Raise all the bills for the work done in coordination with our accounts & admin teams and make sure that the payment are received on time.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Guwahati - , Assam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)
This advertiser has chosen not to accept applicants from your region.
 

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