373 Customer Service jobs in Hyderabad
Customer Service Representative
Posted 5 days ago
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Job Description
We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
**Primary Responsibilities:**
+ Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
+ Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
+ Guide patients in navigating online pharmacy platforms and mobile applications
+ Resolve issues related to prescription delays, billing, and insurance claims
+ Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
+ Document all interactions accurately in the system
+ Collaborate with pharmacists, technicians, and other departments for medication-related concerns
+ Escalate complex issues to appropriate personnel when necessary
+ Maintain compliance with HIPAA and other healthcare privacy regulations
+ Handle up to 2.5 concurrency Chats
+ Take chat messages per day from customers who have questions about their health benefits
+ Support secure email inquiries
+ Use personality and our tools to help customers through the health care benefits available to them
+ Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
+ Provide product information, use service engagement skills, and efficiently use service resources
+ Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
+ App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
+ Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
+ Adapt to continual change as the department fine-tunes the messaging program"
+ Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
Customer Service Representative
Posted 12 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit
Customer Service Representative
Posted today
Job Viewed
Job Description
Hiring for Tech Voice Process
- Gachibowli, Hyderabad
- Work from Office
- Min 1 yr exp in any international BPO & Domestic voice but comms should be excellent
- 5 Days Working
- Rotational Shifts
- 2-Way Cab Facility (within 25 km from Gachibowli)
- Max CTC: 4.5 LPA (Up to 30% hike on last CTC)
- Immediate Joiners Preferred
Apply Now
Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Dear Candidates,
We hope this message finds you well!
We are hiring for International Voice Process for Hyderabad
About Client
One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.
Role Description
As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Required Skills & Qualification
- Excellent communication skills (verbal and written)
- Empathy and patience when dealing with customers.
- Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a customer service role is beneficial but not mandatory.
- Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
- Flexible to work in UK/US shifts.
- Maximum CTC we can offer up to 6 LPA.
- Maximum work exp is 0 to 7.5yrs
Interview Mode: Face-to-Face ( R2 )
Customer Service Representative
Posted today
Job Viewed
Job Description
Hiring for Tech Voice Process
- Gachibowli, Hyderabad
- Work from Office
- Min 1 yr exp in any international BPO & Domestic voice but comms should be excellent
- 5 Days Working
- Rotational Shifts
- 2-Way Cab Facility (within 25 km from Gachibowli)
- Max CTC: 4.5 LPA (Up to 30% hike on last CTC)
- Immediate Joiners Preferred
Apply Now
Customer Service Representative
Posted today
Job Viewed
Job Description
Dear Candidates,
We hope this message finds you well!
We are hiring for International Voice Process for Hyderabad
About Client
One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.
Role Description
As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
Required Skills & Qualification
- Excellent communication skills (verbal and written)
- Empathy and patience when dealing with customers.
- Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
- Strong interpersonal skills and ability to work in a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in a customer service role is beneficial but not mandatory.
- Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
- Flexible to work in UK/US shifts.
- Maximum CTC we can offer up to 6 LPA.
- Maximum work exp is 0 to 7.5yrs
Interview Mode: Face-to-Face ( R2 )
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
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Customer Service Representative
Posted today
Job Viewed
Job Description
Hiring for Tech Voice Process
- Gachibowli, Hyderabad
- Work from Office
- Min 1 yr exp in any international BPO & Domestic voice but comms should be excellent
- 5 Days Working
- Rotational Shifts
- 2-Way Cab Facility (within 25 km from Gachibowli)
- Max CTC: 4.5 LPA (Up to 30% hike on last CTC)
- Immediate Joiners Preferred
Apply Now
Customer Service Representative
Posted today
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
Primary Responsibilities:
Customer Service Representative
Posted today
Job Viewed
Job Description
Greetings from Rightfit Resources!
We are hiring for the following role:
Customer Service Representative Salary: 12,000 to 55,000 per month Qualification: Fresher / Experienced
If you are passionate, motivated, and looking to join a dynamic team, we want to hear from you! Apply now and take your career to the next level with Rightfit Resources.
How to Apply: Job Apply:- more information, visit our official website.
Note: Only shortlisted candidates will be contacted for the interview process.