44 Customer Service jobs in Ludhiana
Customer Service Representative
Posted 13 days ago
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Job Description
About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
The role involves engaging with customers and ensuring their needs are met effectively.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Need to resolve technical queries related to Samsung home appliances
- Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
- Gujarati, English and Hindi language is required
Required Skills
- Excellent communication skills
- Technical troubleshooting abilities
Preferred Skills
- Experience in customer service
Pay range and compensation package
CTC-21 K
It is a Work from home job and fresher can also apply.
System Requirements
- i5 or above
- Windows 11 or above
- Wifi speed- 20 Mbps or above
- UPS or inverter required
- 8GB RAM or above
For more Information, please call Hr Alisha
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Customer Service Representative
Posted today
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Job Description
+91-XXX WhatsApp your resume).
**Job Types**: Full-time, Fresher
**Salary**: Up to ₹20,000.00 per month
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Customer Service Representative
Posted today
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Job Description
**Job description / KRAs**:
- Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice
- Responsible for collecting field level data as required
- Responsible for identifying customer needs and closing sales calls to achieve territory targets
- Ability to drive market creation initiatives under the guidance of company account manager
- Responsible for maintaining effective distribution management
**Education**:
Minimum qualification: Graduation (science, pharmacy background preferred)
**Required experience**:
2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferred
**Mandatory skills**:
- Self motivated
- Good Communication Skills
- Core Selling Skills
- Good Customer Relationship Management Skills
**Desired skills**:
- Basic internet skills
- Ready to work in Operating Theatre environment
- Exposure to healthcare business
**Job Types**: Permanent, Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- medical devices and surgical sales: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: On the road
Senior International Customer Service Representative
Posted 2 days ago
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Job Description
Company description:
We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.
If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of.
We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well.
Ideal Candidate:
- Quick-thinking problem solver with the ability to work under pressure.
- Punctual with great pride in professionalism.
- Fantastic customer service skills and excellent communication abilities.
- Knack for organization and multitasking in a fast paced environment.
- Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.
Requirements:
- Excellent business communications skills in English language for phone, chat and email support.
- A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
- Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required.
Our recruitment Process:
- India office interview
- Head Quarter (Canada) office interview
- Trial for a week or two weeks (depending on requirement)
(more rounds of interview depending on requirements)
Job Types:
Work from home
Full-time
Timing:
Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.
Weekend availability.
US Shift
Healthcare Billing Customer Service Representative
Posted today
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Job Description
**Key Responsibilities**:
- **Patient Interaction**: Serve as the primary point of contact for patients regarding their outstanding balances, billing inquiries, and payment options.
- **Billing Support**: Assist clients with understanding their medical bills, insurance claims, and payment processes.
- **Payment Solutions**: Work with clients to set up payment plans, process payments, and resolve any billing issues.
- **Customer Service**: Provide compassionate and professional customer service to ensure a positive patient experience.
- **Record Keeping**: Maintain accurate records of client interactions, payments, and follow-up actions in our billing system.
**Qualifications**:
- **Experience**: Previous experience in medical billing, healthcare customer service, or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on clarity and empathy.
- **Problem-Solving**: Strong analytical and problem-solving skills to address client billing concerns effectively.
- **Attention to Detail**: Meticulous attention to detail in handling patient information and financial records.
- **Customer Focus**: A client-centered approach with a commitment to providing high-quality service.
**Why Join Us**:
- **Impactful Work**: Make a difference by helping clients understand and manage their medical bills.
- **Supportive Environment**: Join a team that values collaboration and provides the support you need to succeed.
- **Career Growth**: Opportunities for professional development and advancement within the company.
**Job Types**: Full-time, Fresher
Pay: ₹35,000.00 - ₹50,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Application Question(s):
**Experience**:
- Customer service: 1 year (required)
- US Healthcare: 1 year (preferred)
E-Commerce Automotive Spare Parts Customer Service Representative
Posted 21 days ago
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Job Description
Job Description: Automotive Customer Service Representative
Location: Remote (North American Hours)
Desired Skills and Experience:
- Education: Bachelor's degree in Engineering
- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Conduct product sales and process returns and related requests.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
- Provide feedback to management regarding customer issues, concerns, and emerging trends.
- Adhere to communication procedures, guidelines, and policies.
- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
- Develop and document knowledge into useful content.
- Continuously enhance knowledge of products and services.
- Achieve or surpass performance targets.
- Participate in training and development programs to enhance customer service skills and knowledge.
Requirements and Skills:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Maintain a positive, empathetic, and professional demeanor with customers.
- Customer-centered approach with adaptability to various customer personalities.
- Teamwork skills for working with team members and other departments.
- Ability to work remotely in shifts aligned with market operational hours.
- Digital literacy.
- Willingness to achieve goals and pursue self-improvement.
- Capability to perform effectively under pressure.
- Ability to work North American working hours.
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Customer Service Associate
Posted today
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Job Description
Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.
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Customer Service Executive
Posted 8 days ago
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Job Description
Customer Service Executive
Location : Remote
0–2 Years Experience
About Handelnine Global
At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.
We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.
What You’ll Do:
• Respond to customer queries via email, chat & phone
• Communicate clearly, patiently & professionally
• Solve issues by coordinating with internal teams
• Keep accurate records of interactions in our CRM
• Help us improve by flagging repeated or trending issues
You’re a Great Fit If You:
• Have 0–2 years of experience in customer service (internships count!)
• Are fluent in written & spoken English
• Are calm, empathetic & solution-oriented
• Can manage time, multitask & stay organised
• Hold a graduate degree in any stream
• Bonus: Worked in e-commerce or with global customers before
Why Join Us?
We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.
Customer Service Executive
Posted today
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Job Description
qualification : graduate
location : ludiana
services duties
answer incoming customer calls stay updated on prduct knowledge
defuse irate customers create lasting realationships update customer services databases
skills required
*Good communication skills
*ability to listen and act ive problem solveing skills
*good interpersonal skills
ability to handle pressure
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
COVID-19 considerations:
to wear a mask
Customer Service Associate
Posted today
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Job Description
Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Keep records of calls and sales and note useful information
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹9,752.57 - ₹29,563.58 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)