64 Customer Service jobs in Ludhiana

Company Description

MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics . Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in enhancing Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently
• Strong problem-solving skills and a proactive attitude
• High School diploma or equivalent; a degree in a related field is a plus
• Previous experience in customer service roles is beneficial

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: English & Hindi

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.

This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.

Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Roles & Responsibilities

As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.

Key Responsibilities:

* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.

* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.

* Maintain a deep understanding of our product range to guide customers effectively.

* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.

* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.

* Maintain customer interaction records and report feedback or common concerns to the management team.

* Support with basic content sharing or forwarding catalogues as needed during chats or calls.

Requirements:

* Excellent communication skills in both spoken and written English.

* Comfortable speaking on video calls and presenting products clearly.

* Prior experience in customer support or fashion retail is preferred.

* Strong interpersonal skills and a genuine interest in customer satisfaction.

* Ability to multitask across different platforms and handle queries efficiently.

* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).

Why Join Us:

* Work with a brand that values tradition, craftsmanship, and customer connection.

* Be part of a young, passionate team redefining saree shopping for the digital era.

• * Flexible working opportunities and scope for growth.

Company Description

MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics . Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in enhancing Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently
• Strong problem-solving skills and a proactive attitude
• High School diploma or equivalent; a degree in a related field is a plus
• Previous experience in customer service roles is beneficial

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work