Customer Service Representative

Ludhiana, Punjab TP

Posted 13 days ago

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Customer Service Representative

Ludhiana, Punjab Vision e services

Posted today

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Job Description

We are looking for experienced and freshers both for USA sale process. Night shift between 7 Pm to 4 am. Attractive incentives. If you are looking for something stable and if you can handle sale process. Contact
+91-XXX WhatsApp your resume).

**Job Types**: Full-time, Fresher

**Salary**: Up to ₹20,000.00 per month

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
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Customer Service Representative

Ludhiana, Punjab Medi Transcare Pvt. Ltd.

Posted today

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Job Description

**CSR- Customer Service Representative**

**Job description / KRAs**:

- Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice
- Responsible for collecting field level data as required
- Responsible for identifying customer needs and closing sales calls to achieve territory targets
- Ability to drive market creation initiatives under the guidance of company account manager
- Responsible for maintaining effective distribution management

**Education**:
Minimum qualification: Graduation (science, pharmacy background preferred)

**Required experience**:
2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferred

**Mandatory skills**:

- Self motivated
- Good Communication Skills
- Core Selling Skills
- Good Customer Relationship Management Skills

**Desired skills**:

- Basic internet skills
- Ready to work in Operating Theatre environment
- Exposure to healthcare business

**Job Types**: Permanent, Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- medical devices and surgical sales: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: On the road
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Senior International Customer Service Representative

Ludhiana, Punjab RealMedia Careers

Posted 2 days ago

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Job Description

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

  • Quick-thinking problem solver with the ability to work under pressure.
  • Punctual with great pride in professionalism.
  • Fantastic customer service skills and excellent communication abilities.
  • Knack for organization and multitasking in a fast paced environment.
  • Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

  • Excellent business communications skills in English language for phone, chat and email support.
  • A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
  • Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

  • India office interview
  • Head Quarter (Canada) office interview
  • Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift

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Healthcare Billing Customer Service Representative

Ludhiana, Punjab Insight Therapy Solutions

Posted today

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Job Description

Are you passionate about helping others and providing exceptional customer service? Do you have experience in medical billing and/or enjoy interacting with patients? If so, we have an exciting opportunity for you to join our team as a Healthcare Billing Customer Service Representative!

**Key Responsibilities**:

- **Patient Interaction**: Serve as the primary point of contact for patients regarding their outstanding balances, billing inquiries, and payment options.
- **Billing Support**: Assist clients with understanding their medical bills, insurance claims, and payment processes.
- **Payment Solutions**: Work with clients to set up payment plans, process payments, and resolve any billing issues.
- **Customer Service**: Provide compassionate and professional customer service to ensure a positive patient experience.
- **Record Keeping**: Maintain accurate records of client interactions, payments, and follow-up actions in our billing system.

**Qualifications**:

- **Experience**: Previous experience in medical billing, healthcare customer service, or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on clarity and empathy.
- **Problem-Solving**: Strong analytical and problem-solving skills to address client billing concerns effectively.
- **Attention to Detail**: Meticulous attention to detail in handling patient information and financial records.
- **Customer Focus**: A client-centered approach with a commitment to providing high-quality service.

**Why Join Us**:

- **Impactful Work**: Make a difference by helping clients understand and manage their medical bills.
- **Supportive Environment**: Join a team that values collaboration and provides the support you need to succeed.
- **Career Growth**: Opportunities for professional development and advancement within the company.

**Job Types**: Full-time, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Application Question(s):
**Experience**:

- Customer service: 1 year (required)
- US Healthcare: 1 year (preferred)
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E-Commerce Automotive Spare Parts Customer Service Representative

Ludhiana, Punjab Newparts, Inc.

Posted 21 days ago

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Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

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Customer Service Associate

Ludhiana, Punjab Sisco Jobs

Posted today

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Job Description

Job Title: Customer Service Associate
Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.
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Customer Service Executive

Ludhiana, Punjab Handelnine Global

Posted 8 days ago

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Job Description

Customer Service Executive

Location : Remote

0–2 Years Experience


About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.


What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues


You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before


Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

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Customer Service Executive

Ludhiana, Punjab RM staffing solution

Posted today

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Job Description

requirement for customer services excutive

qualification : graduate

location : ludiana

services duties

answer incoming customer calls stay updated on prduct knowledge

defuse irate customers create lasting realationships update customer services databases

skills required

*Good communication skills

*ability to listen and act ive problem solveing skills

*good interpersonal skills

ability to handle pressure

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

COVID-19 considerations:
to wear a mask
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Customer Service Associate

Ludhiana, Punjab Rikin Consultancy Services

Posted today

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Job Description

**Responsibilities -**

Contact potential or existing customers to inform them about a product or service using scripts.

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Keep records of calls and sales and note useful information

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,752.57 - ₹29,563.58 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
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