55 Customer Service jobs in Mangalore

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

• Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
• Collaborate with the service manager and the engineers in the field.
• Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
• Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
• Communicate with customers, teams, and stakeholders.
• Making feedback calls and emails to the customers once the job is completed.

Customer Service Representative

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

Location: Remote

Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.

We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.

Key Responsibilities:

-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.

-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.

-Follow up on leads generated through various channels to ensure timely and effective communication.

-Maintain accurate and detailed records of client interactions and transactions in our CRM system.

-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.

-Stay updated on industry trends and company offerings to effectively address client questions and concerns.

Requirements:

-Proven experience in a customer service role, preferably within the financial services industry.

-Excellent communication skills in English, both verbal and written.

-Strong interpersonal skills with the ability to build rapport with clients.

-Detail-oriented with strong organizational and time management skills.

-Proficiency in using CRM software and other relevant technology.

-Ability to work independently and as part of a team in a fast-paced environment.

-Ability to work the Pacific Standard Time Shift (GMT -8:00)

-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.

This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.

What We Offer:

-Competitive at par with the industry base salary (20k-40k)

-Comprehensive training and ongoing support to help you succeed.

-A positive and collaborative work environment.

-Opportunities for career growth and development.

Employment Type

Full-time

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.

Key Responsibilities:

* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.

* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.

* Maintain a deep understanding of our product range to guide customers effectively.

* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.

* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.

* Maintain customer interaction records and report feedback or common concerns to the management team.

* Support with basic content sharing or forwarding catalogues as needed during chats or calls.

Requirements:

* Excellent communication skills in both spoken and written English.

* Comfortable speaking on video calls and presenting products clearly.

* Prior experience in customer support or fashion retail is preferred.

* Strong interpersonal skills and a genuine interest in customer satisfaction.

* Ability to multitask across different platforms and handle queries efficiently.

* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).

Why Join Us:

* Work with a brand that values tradition, craftsmanship, and customer connection.

* Be part of a young, passionate team redefining saree shopping for the digital era.

• * Flexible working opportunities and scope for growth.