8 Customer Service jobs in New Sectt
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Senior Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Customer Support Voice process WFH - CHANDIGARH
Posted 599 days ago
Job Viewed
Job Description
Greetings,
Looking Fresher/Exp candidates ready to work in Voice in Leading Chandigarh MNC. About the Client: It's an American Multinational Information Technology Services and Consulting Company . Only candidates from Chandigarh to apply.Any graduate can apply.Job Location : Chandigarh
Job Role : Process AssociateWork from home
Requirements * Any Graduate fresher to 11months with excellent English communication can apply* Should have excellent communication (read/write/speak)
* Should be smart and have convincing skills
* Doing outbound calls and providing information
* Selling products and promos
* Helping customer
* Comfortable to work in rotational shift
BenefitsBenefitsDirect Company payroll , PF+ESI+Incentives , Telephonic interviewCustomer Service Representative
Posted 5 days ago
Job Viewed
Job Description
``html
About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
Walkin Interview Address: Bestech Business Tower A Ground Floor sector 66 Phase 11 Mohali
Timings: 11 am to 4:30 pm
Company: Teleperformance
For more information, please connect with Hr Khushi -
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Fresher and experience both can apply
- Grad and Undergrad both can apply
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Pay range and compensation package
Salary: (28k-33k) Perks and benefits are excluded
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Customer Service
Posted 23 days ago
Job Viewed
Job Description
Company Overview
Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.
Job Overview
We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.
Qualifications and Skills
- Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
- Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
- Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
- Good in communication, with the ability to express thoughts and information clearly and concisely.
- Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
- Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
- Deep product knowledge and ability to clearly explain product features and benefits to customers.
- Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
- Experience with social media customer service, engaging with customers and answering inquiries on various platforms.
Roles and Responsibilities
- Provide excellent customer support through various channels including phone, email, live chat, and social media.
- Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
- Manage customer records by accurately entering and updating information in the CRM system.
- Monitor live chat and email queues to ensure timely responses to customer queries.
- Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
- Stay updated with product knowledge to provide accurate information and assistance to customers.
- Collaborate with team members and other departments to improve customer service and product offerings.
- Participate in training sessions to enhance skills and knowledge of customer service best practices.
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Position Title : Associate, Customer Support
Location : Mohali
Position Type : Regular, Full-Time
Who we are:
At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.
We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.
About the role:
We are seeking a highly skilled Support Associate will be a part of the RG Support & Services team that provides support to Indian and US customers in email, chat, message, and phone contact mediums across Roundglass solutions and experiences.
What you’ll do:
- A professional approach to communication through emails, query resolution calls, and providing information about products and services
- Technical knowledge and ownership of the issue diagnosis and redressal process, seeking inputs from key stakeholders
- Maintaining records of transactions and interactions
- Appropriate and timely follow-ups wherever required
- Escalate unresolved queries to respective departments for accurate redressal.
Who we’re looking for:
- Communication (Written & Oral) is the key requisite for this profile. It is important for the associate to have fluent English communication skills.
- Candidate should be comfortable in technology and understand B2C technology products
- Any hands-on B2C customer support experience working for an internet product company will be an advantage
- Good listening and problem-solving skills
- A bachelor's degree, or higher, in operations, or a related field, is good to have.
- Candidate with 0-2 years of work experience in a tech product / customer support team
- Candidate should be comfortable to work in US shift for customer support.
Why Roundglass:
Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion.
To learn more, visit our Website, Facebook, Instagram and LinkedIn.
Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Looking to build a stable and long-term career in the US Healthcare process?
An excellent opportunity awaits you!
Minimum 6 months of experience in any international BPO (voice process preferred)
Excellent communication skills — we’re looking for confident and articulate professionals (not average communicators)
Joining Date: Mid-November 2025
5 days working | Both-side cab facility | Competitive salary as per market standards
Interview Process:
2 Rounds – HR Interview & Online Test
If you have prior experience in international voice processes and are eager to grow in a stable healthcare domain, this is your chance.
Apply now @ ( You will get Quick Response)
Be The First To Know
About the latest Customer service Jobs in New Sectt !
Customer Support Executive
Posted 5 days ago
Job Viewed
Job Description
We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.
We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.
Your role:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
Your tasks:
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Your profile
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 1+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
Preferred skills and qualifications
- Prior experience managing a team of customer service representatives.
- Soft skills such as patience, adaptability, and empathy.