152 Customer Service jobs in New Sectt
Customer Service Representative
Posted 23 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
About the Company
Teleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.
About the Role
We're hiring Customer Service Representatives for our premium process at Teleperformance! As a key member of our team, you'll provide exceptional customer service, resolve queries, and drive customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Resolve customer complaints and issues
- Provide product/service information
- Meet performance metrics and targets
Qualifications
- 1+ year of BPO experience
- Grad and Under-graduate degree
- Excellent communication skills
- Ability to work in rotational shifts (for males) or day shifts (for females)
Required Skills
- Strong customer service orientation
- Effective problem-solving skills
- Ability to work in a fast-paced environment
Preferred Skills
- Experience in a similar role
- Familiarity with customer service software
Pay range and compensation package
Competitive CTC of ₹24000
Fresher-20k
6-month experience in Bpo-21k
6-month Experience in Travel-24k
Equal Opportunity Statement
Teleperformance is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
If you're passionate about delivering exceptional customer service, apply now!
Kindly share your resume :-
HR Deepak-
Email ID
Office Address - Bestech Business Towers sector 66 Mohali Teleperformance Recruitment Area Ground floor Tower A
``
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Service & Online Listings Associate
Location: Remote (Work From Home)
Working Hours: 2:00 PM – 10:00 PM IST
Working Days: 6 days a week working
Holidays: US Public Holidays (Yearly 10)
Start Date: Immediate
Salary: As per industry standards
Experience: Minimum 1 year in a similar role
Role Overview:
We are looking for a proactive and detail-oriented Customer Service & Online Listings
Associate to support our US-based e-commerce operations. This is a full-time, remote role
focused on creating and managing online postings, handling customer communication, and
conducting research to support pricing and product accuracy. You’ll work closely with our
local sales team and play a key role in driving product visibility and customer satisfaction.
Key Responsibilities:
Advertising Postings
Create and manage product postings on platforms such as OfferUp, Facebook
Marketplace, Craigslist, and other relevant channels.
Regularly track sold items and remove or update postings accordingly.
Maintain communication with the local sales team to ensure accurate and up-to-date
postings.
Enhance existing postings by adding more complete information and optimizing for
customer engagement.
Customer Responses
Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,
and voicemails.
Aim to respond within 24 hours to ensure timely and effective customer support.
Clarify questions and provide product-related details to facilitate smooth transactions.
Pricing & Item Research
Conduct detailed research on received inventory items to determine brand,
specifications, descriptions, and pricing benchmarks.
Recommend competitive pricing based on analysis.
Assist in preparing data for a seamless transition from item intake to Shopify uploads
and final advertising postings.
Requirements:
Minimum 1 year of experience in online postings, customer service, or e-commerce
operations.
Strong English communication skills—both written and verbal.
Highly organized, self-motivated, and capable of working independently during
designated hours.
Experience with online marketplaces and customer support platforms is an advantage.
If you have a background in customer interaction, enjoy working with product data, and are
looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Service & Online Listings Associate
Location: Remote (Work From Home)
Working Hours: 2:00 PM – 10:00 PM IST
Working Days: 6 days a week working
Holidays: US Public Holidays (Yearly 10)
Start Date: Immediate
Salary: As per industry standards
Experience: Minimum 1 year in a similar role
Role Overview:
We are looking for a proactive and detail-oriented Customer Service & Online Listings
Associate to support our US-based e-commerce operations. This is a full-time, remote role
focused on creating and managing online postings, handling customer communication, and
conducting research to support pricing and product accuracy. You’ll work closely with our
local sales team and play a key role in driving product visibility and customer satisfaction.
Key Responsibilities:
Advertising Postings
Create and manage product postings on platforms such as OfferUp, Facebook
Marketplace, Craigslist, and other relevant channels.
Regularly track sold items and remove or update postings accordingly.
Maintain communication with the local sales team to ensure accurate and up-to-date
postings.
Enhance existing postings by adding more complete information and optimizing for
customer engagement.
Customer Responses
Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,
and voicemails.
Aim to respond within 24 hours to ensure timely and effective customer support.
Clarify questions and provide product-related details to facilitate smooth transactions.
Pricing & Item Research
Conduct detailed research on received inventory items to determine brand,
specifications, descriptions, and pricing benchmarks.
Recommend competitive pricing based on analysis.
Assist in preparing data for a seamless transition from item intake to Shopify uploads
and final advertising postings.
Requirements:
Minimum 1 year of experience in online postings, customer service, or e-commerce
operations.
Strong English communication skills—both written and verbal.
Highly organized, self-motivated, and capable of working independently during
designated hours.
Experience with online marketplaces and customer support platforms is an advantage.
If you have a background in customer interaction, enjoy working with product data, and are
looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Service & Online Listings Associate
Location: Remote (Work From Home)
Working Hours: 2:00 PM – 10:00 PM IST
Working Days: 6 days a week working
Holidays: US Public Holidays (Yearly 10)
Start Date: Immediate
Salary: As per industry standards
Experience: Minimum 1 year in a similar role
Role Overview:
We are looking for a proactive and detail-oriented Customer Service & Online Listings
Associate to support our US-based e-commerce operations. This is a full-time, remote role
focused on creating and managing online postings, handling customer communication, and
conducting research to support pricing and product accuracy. You’ll work closely with our
local sales team and play a key role in driving product visibility and customer satisfaction.
Key Responsibilities:
Advertising Postings
Create and manage product postings on platforms such as OfferUp, Facebook
Marketplace, Craigslist, and other relevant channels.
Regularly track sold items and remove or update postings accordingly.
Maintain communication with the local sales team to ensure accurate and up-to-date
postings.
Enhance existing postings by adding more complete information and optimizing for
customer engagement.
Customer Responses
Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,
and voicemails.
Aim to respond within 24 hours to ensure timely and effective customer support.
Clarify questions and provide product-related details to facilitate smooth transactions.
Pricing & Item Research
Conduct detailed research on received inventory items to determine brand,
specifications, descriptions, and pricing benchmarks.
Recommend competitive pricing based on analysis.
Assist in preparing data for a seamless transition from item intake to Shopify uploads
and final advertising postings.
Requirements:
Minimum 1 year of experience in online postings, customer service, or e-commerce
operations.
Strong English communication skills—both written and verbal.
Highly organized, self-motivated, and capable of working independently during
designated hours.
Experience with online marketplaces and customer support platforms is an advantage.
If you have a background in customer interaction, enjoy working with product data, and are
looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
About the Company
Teleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.
About the Role
We're hiring Customer Service Representatives for our premium process at Teleperformance! As a key member of our team, you'll provide exceptional customer service, resolve queries, and drive customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Resolve customer complaints and issues
- Provide product/service information
- Meet performance metrics and targets
Qualifications
- 1+ year of BPO experience
- Grad and Under-graduate degree
- Excellent communication skills
- Ability to work in rotational shifts (for males) or day shifts (for females)
Required Skills
- Strong customer service orientation
- Effective problem-solving skills
- Ability to work in a fast-paced environment
Preferred Skills
- Experience in a similar role
- Familiarity with customer service software
Pay range and compensation package
Competitive CTC of ₹24000
Fresher-20k
6-month experience in Bpo-21k
6-month Experience in Travel-24k
Equal Opportunity Statement
Teleperformance is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
If you're passionate about delivering exceptional customer service, apply now!
Kindly share your resume :-
HR Deepak-
Email ID
Office Address - Bestech Business Towers sector 66 Mohali Teleperformance Recruitment Area Ground floor Tower A
``
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
We are Bright:
Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.
Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.
Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.
Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.
Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.
Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.
We will be the first at-scale Consumer Tech company, built in India for Global markets.
About Our Founders:
Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).
Job Description:
What You'll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You'll Bring?
- 0 - 1.5 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.
What You’ll Get?
- A journey to create an AI-powered bank.
- An opportunity to work with A+ team in a fast-growing global startup.
- As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
- Building new processes and structures from the ground up
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Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
We are Bright:
Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.
Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.
Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.
Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.
Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.
Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.
We will be the first at-scale Consumer Tech company, built in India for Global markets.
About Our Founders:
Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).
Job Description:
What You'll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You'll Bring?
- 0 - 1.5 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.
What You’ll Get?
- A journey to create an AI-powered bank.
- An opportunity to work with A+ team in a fast-growing global startup.
- As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
- Building new processes and structures from the ground up
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
We are Bright:
Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.
Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.
Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.
Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.
Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.
Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.
We will be the first at-scale Consumer Tech company, built in India for Global markets.
About Our Founders:
Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).
Job Description:
What You'll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You'll Bring?
- 0 - 1.5 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.
What You’ll Get?
- A journey to create an AI-powered bank.
- An opportunity to work with A+ team in a fast-growing global startup.
- As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
- Building new processes and structures from the ground up