156 Customer Service jobs in Punjab

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.

Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.

Qualifications and Skills

• Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
• Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
• Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
• Good in communication, with the ability to express thoughts and information clearly and concisely.
• Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
• Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
• Deep product knowledge and ability to clearly explain product features and benefits to customers.
• Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
• Experience with social media customer service, engaging with customers and answering inquiries on various platforms.

Roles and Responsibilities

• Provide excellent customer support through various channels including phone, email, live chat, and social media.
• Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
• Manage customer records by accurately entering and updating information in the CRM system.
• Monitor live chat and email queues to ensure timely responses to customer queries.
• Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
• Stay updated with product knowledge to provide accurate information and assistance to customers.
• Collaborate with team members and other departments to improve customer service and product offerings.
• Participate in training sessions to enhance skills and knowledge of customer service best practices.

Job Title: Customer Service Associate

Location: Ludhiana (punjab)

Experience: 0 to 1 Years

Gender: Male & Female

Salary: 1.80 LPA

Job Summary:

We are looking for a proactive and customer-oriented Customer Service Associate to join our client’s team. The ideal candidate will be responsible for handling customer interactions, resolving inquiries, and supporting sales initiatives. This role demands strong communication skills, a positive attitude, and basic computer proficiency to ensure seamless customer engagement and satisfaction.

Key Responsibilities:

Contact potential or existing customers to inform them about products or services using pre-defined scripts.

Respond to customer queries about products, services, or the company.

Ask relevant questions to understand customer needs and propose suitable solutions.

Redirect qualified leads to the field sales team when necessary.

Accurately enter and update customer data in the internal CRM or database.

Take and process customer orders with attention to detail and accuracy.

Handle complaints or objections professionally to maintain the company’s brand reputation.

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Perform basic research to assist in lead generation and market intelligence.

Essential Qualifications:

Diploma, Degree, or Certification in Computers or a related field.

Key Skills Required:

Strong communication and convincing skills in English (spoken and written).

Basic knowledge of email communication and MS Excel operations.

Problem-solving ability and customer-focused mindset.

Comfortable using computer systems, spreadsheets, and CRM tools.

Ability to manage time efficiently and work independently or within a team.

Job Title: Customer Service Associate

Location: Ludhiana (punjab)

Experience: 0 to 1 Years

Gender: Male & Female

Salary: 1.80 LPA

Job Summary:

We are looking for a proactive and customer-oriented Customer Service Associate to join our client’s team. The ideal candidate will be responsible for handling customer interactions, resolving inquiries, and supporting sales initiatives. This role demands strong communication skills, a positive attitude, and basic computer proficiency to ensure seamless customer engagement and satisfaction.

Key Responsibilities:

Contact potential or existing customers to inform them about products or services using pre-defined scripts.

Respond to customer queries about products, services, or the company.

Ask relevant questions to understand customer needs and propose suitable solutions.

Redirect qualified leads to the field sales team when necessary.

Accurately enter and update customer data in the internal CRM or database.

Take and process customer orders with attention to detail and accuracy.

Handle complaints or objections professionally to maintain the company’s brand reputation.

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Perform basic research to assist in lead generation and market intelligence.

Essential Qualifications:

Diploma, Degree, or Certification in Computers or a related field.

Key Skills Required:

Strong communication and convincing skills in English (spoken and written).

Basic knowledge of email communication and MS Excel operations.

Problem-solving ability and customer-focused mindset.

Comfortable using computer systems, spreadsheets, and CRM tools.

Ability to manage time efficiently and work independently or within a team.