59 Customer Service jobs in Sabalpur

Company Overview

Reliance Retail, India's largest and most profitable retailer, is known for its diversified omni-channel presence, providing outstanding value and superior quality to consumers. With over 15,000 stores and a significant digital presence, we serve more than 193 million loyal customers across major consumption sectors. Our commitment is to deliver an unmatched shopping experience through our extensive store network, robust supply chain, and innovative technology infrastructure, complemented by a well-trained workforce.

Job Overview

The Customer Service Support Manager position at Reliance Retail is a full-time, mid-level role located in Patna. Candidates should possess 4 to 6 years of experience, focusing on managing and enhancing customer satisfaction. The role involves leading a team of customer service professionals and ensuring high-quality service delivery. The successful candidate will be adept in communication, team management, and proficient in utilizing technology to optimize customer service operations.

Qualifications and Skills

• Proficiency in managing customer relationships and enhancing customer satisfaction through effective service delivery and support.
• Experience in SAP to streamline and manage customer support operations efficiently and effectively.
• Proven ability to manage and train customer associates to ensure consistent service levels and professional development. (Mandatory skill)
• Proficiency with Microsoft Office Suite and Google Docs for efficient documentation and reporting processes. (Mandatory skill)
• Excellent verbal and written communication skills to articulate and resolve customer issues effectively. (Mandatory skill)
• Strong conflict resolution skills to manage and resolve customer disputes and enhance customer satisfaction.
• Ability to analyze customer feedback and implement strategies for service improvement and customer retention.
• Experience in leading and motivating a customer service team, ensuring best practices are implemented consistently.

Roles and Responsibilities

• Manage daily operations of the customer service team, ensuring efficient and timely processing of customer requests and complaints.
• Develop, implement, and maintain customer service processes and systems that enhance service delivery and operational efficiency.
• Train and mentor customer service associates, fostering a team-oriented environment that promotes professional growth.
• Collaborate with cross-functional teams to address and resolve customer issues and improve overall service levels.
• Monitor key customer service metrics and implement continuous improvement strategies to meet service excellence objectives.
• Oversee the implementation of new customer service tools and technologies to enhance operational capabilities.
• Develop effective communication strategies to inform customers about product offerings, services, and policies.
• Coordinate feedback collection and analysis to identify trends and inform ongoing service improvement efforts.

• Lead, coach, and motivate a team of technical support representatives.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Develop and implement effective customer service strategies and procedures.
• Ensure timely and accurate resolution of customer technical issues.
• Manage support ticket systems and track key performance indicators (KPIs).
• Identify trends in customer inquiries and issues to drive product/service improvements.
• Develop and deliver training programs for support staff.
• Handle escalated customer complaints and complex technical problems.
• Collaborate with other departments, such as product development and engineering, to address customer needs.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to the continuous improvement of customer support operations.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or managerial role, preferably in technical support.
• Proven ability to manage and motivate a team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding communication and interpersonal skills.
• Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work effectively in a hybrid work environment.
• Knowledge of troubleshooting methodologies.
• A customer-centric mindset with a dedication to exceeding expectations.

• Lead, mentor, and coach a team of customer service representatives to achieve performance goals and maintain high service levels.
• Oversee daily operations, including scheduling, workload distribution, and issue escalation.
• Monitor customer interactions (calls, emails, chats) to ensure quality, accuracy, and adherence to company policies.
• Identify trends in customer inquiries and feedback to propose improvements in products, services, or processes.
• Develop and implement training programs to enhance the skills and knowledge of the customer service team.
• Handle complex customer issues and complaints, resolving them efficiently and effectively.
• Collaborate with other departments to ensure seamless customer support and problem resolution.
• Contribute to the development and refinement of customer service policies and procedures.
• Prepare performance reports, analyze key metrics (e.g., response time, resolution rate, CSAT), and present findings to management.
• Foster a positive and productive team environment, encouraging teamwork and professional development.
• Manage team performance, including setting goals, providing feedback, and conducting performance reviews.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
• Proven experience in managing and motivating customer service teams.
• Strong understanding of customer service principles, CRM systems, and support tools.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work effectively in a hybrid environment, balancing team leadership on-site with remote work responsibilities.
• Proficiency in data analysis and reporting on key customer service metrics.
• Experience with multilingual customer support is a significant advantage.
• Ability to train and develop team members.
• Strong problem-solving skills and a customer-centric mindset.

• Lead, coach, and mentor a remote customer service team.
• Monitor team performance and key customer service metrics.
• Ensure timely and effective resolution of customer inquiries and issues.
• Develop and implement customer service strategies and best practices.
• Handle escalated customer complaints and complex cases.
• Conduct regular team meetings and one-on-one coaching sessions.
• Identify training needs and facilitate skill development for team members.
• Contribute to the continuous improvement of customer service processes.
• Foster a positive and collaborative remote team environment.
• Manage staffing and scheduling to ensure adequate coverage.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
• Proven experience managing remote or distributed teams.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in CRM software and customer support platforms.
• Ability to analyze performance data and implement improvements.
• Strong problem-solving and conflict-resolution abilities.

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser treatments.
• Conduct thorough client consultations to assess skin conditions, understand client goals, and recommend appropriate treatments and product lines.
• Develop personalized skincare regimens and treatment plans for clients.
• Maintain detailed client records, tracking progress and treatment history.
• Build and nurture long-term relationships with clients, ensuring high levels of satisfaction and loyalty.
• Handle client inquiries, appointment scheduling, and follow-up communications with professionalism and efficiency.
• Educate clients on skincare best practices, product usage, and the benefits of various treatments.
• Stay current with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Assist in training and mentoring junior aesthetician staff.
• Manage inventory of aesthetic supplies and recommend product orders.
• Contribute to marketing efforts by gathering client testimonials and feedback.
• Ensure compliance with all health, safety, and sanitation regulations within the facility.

• Certification or Diploma in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of diverse treatments.
• Proven experience in client relations and customer service within the beauty or wellness sector.
• In-depth knowledge of various skincare technologies, ingredients, and treatment protocols.
• Excellent communication, listening, and interpersonal skills.
• Ability to build rapport and trust with a diverse clientele.
• Strong sales and upselling skills, with a focus on client needs.
• Knowledge of beauty and wellness industry trends and product lines.
• Certification in specific advanced treatments (e.g., laser, advanced peels) is highly desirable.
• Impeccable personal presentation and a professional demeanor.
• Passion for skincare and helping clients achieve their aesthetic goals.

• Conduct in-depth virtual consultations with clients to assess their skin type, concerns, and goals.
• Develop personalized skincare routines and recommend appropriate aesthetic treatments and product regimens.
• Provide expert guidance on the usage and benefits of our client's beauty and wellness products.
• Educate clients on advanced skincare techniques and best practices for achieving optimal results.
• Troubleshoot client concerns and provide effective solutions for skincare challenges.
• Maintain detailed client records and track progress throughout their journey.
• Collaborate with the product development and marketing teams to provide client insights and feedback.
• Stay updated on the latest trends, technologies, and ingredients in the beauty and wellness industry.
• Develop educational content (e.g., webinars, articles) for clients on skincare and wellness topics.
• Achieve client satisfaction and retention targets.

• Aesthetician certification from a recognized institution.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of client results.
• In-depth knowledge of various skin types, conditions, and advanced treatment modalities.
• Excellent communication, active listening, and interpersonal skills, with a warm and empathetic demeanor.
• Proficiency in using video conferencing tools and CRM software.
• Strong understanding of beauty and wellness products and ingredients.
• Ability to work independently, manage time effectively, and maintain professionalism in a remote setting.
• Passion for beauty, wellness, and client-focused service.
• Experience in developing personalized treatment plans.