646 Customer Service jobs in Secunderabad
Customer Service Representative
Posted 20 days ago
Job Viewed
Job Description
We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
**Primary Responsibilities:**
+ Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
+ Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
+ Guide patients in navigating online pharmacy platforms and mobile applications
+ Resolve issues related to prescription delays, billing, and insurance claims
+ Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
+ Document all interactions accurately in the system
+ Collaborate with pharmacists, technicians, and other departments for medication-related concerns
+ Escalate complex issues to appropriate personnel when necessary
+ Maintain compliance with HIPAA and other healthcare privacy regulations
+ Handle up to 2.5 concurrency Chats
+ Take chat messages per day from customers who have questions about their health benefits
+ Support secure email inquiries
+ Use personality and our tools to help customers through the health care benefits available to them
+ Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
+ Provide product information, use service engagement skills, and efficiently use service resources
+ Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
+ App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
+ Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
+ Adapt to continual change as the department fine-tunes the messaging program"
+ Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualification:**
+ Any Graduate Degree
**Preferred Qualification:**
+ Customer Service experience
**Soft Skills:**
+ General knowledge of computers and business operations
+ Proven ability to communicate articulately and credibly
+ Solid keyboard skills and experience using helpdesk, ordering or CRM software
+ Demonstrated ability to achieve service goals
+ Success in highly automated environment
+ Dynamic and engaging written communication style
+ Excellent interpersonal and business communications skills - verbal and written
+ Demonstrated self-motivation
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
Customer Service Representative
Posted 20 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted today
Job Viewed
Job Description
Openings for customer service representatives
Qualification: Graduate
Experience: One year or above in US/UK/Australian/Canadian { voice / chat process }
Candidates who have worked as receptionist / visa counsellor / customer service of bank are fluent in English can also apply
Salary: 21K to 23K
Shift: 24/7 { rotational shifts }
Week off: Two rotational
Cab: One end in odd hours within the radius of 23 kms
Location: Bangalore
"IMMEDIATE JOINERS ONLY"
Please share your CV on / /
Job Responsibilities
- Solving the queries of customers on inbound calls.
- Helping the customers with existing issues.
- Upselling of services to the customers.
- Being polite with the customers.
- Handling the team, in the absence of team manager.
- Mentoring handling the bottom performers or average performers of the team.
- Training new joiners.
This job is provided by
Customer Service Representative
Posted today
Job Viewed
Job Description
The Customer Service Representative supports healthcare providers with their electronic healthcare insurance payments. This role involves assisting providers with payment details, guiding them through payment processing, enrolling in products, and registering on the online portal, while ensuring strict adherence to federal HIPAA regulations. You will be part of a collaborative and caring team that thrives on solving problems, delivering excellent service, and building trust with clients.
Key Responsibilities:
- Handle incoming calls from healthcare provider clients, answering inquiries about payments and enrollments.
- Resolve outstanding payment issues and explain available electronic payment options (credit cards, direct EFT).
- Assist providers in signing up for electronic funds transfer products, online portal registration, setup, and navigation.
- Provide basic troubleshooting and guidance on provider portal usage.
- Navigate systems and processes efficiently to deliver quick, accurate, and first-call resolutions.
- Build and maintain thorough knowledge of Payments products, solutions, and company policies.
- Ensure compliance with HIPAA regulations and uphold provider privacy standards.
- Adhere to schedules and maintain productivity throughout assigned shifts.
- Consistently meet monthly performance metrics and attendance goals.
- Demonstrate professionalism and maintain a positive, service-oriented attitude at all times.
Professional Experience & Skills:
- 1 - 3 years of experience in customer service or client support (healthcare experience a plus).
- Passion for helping people and delivering outstanding service.
- Strong telephone etiquette and excellent verbal communication skills.
- Proficiency in problem-solving and basic troubleshooting.
- Technical aptitude with ability to learn new platforms quickly.
- Attention to detail, consistency, and reliability.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Demonstrated resilience and resourcefulness in handling customer issues.
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (CSR)
Location: Andheri / Goregaon
Employment Type:
- Full-time | Permanent | Fresher
Salary (Full-time):
- ₹14,600 for Freshers
- ₹5,000 (in-hand) for Experienced Candidates
Eligibility
- Minimum qualification: 10th / 12th Pass or Graduate
Key Responsibilities
- Assist customers and provide excellent service
- Explain and demonstrate games to customers
- Handle cashiering and billing processes
Working Hours
- Full-time: 9-hour shifts per day
- 1 weekly day off
- Public holidays and weekends are working days
Shift Timings
Female (Rotational):
- 10:00 AM – 7:00 PM
- 11:00 AM – 8:00 PM
- 12:00 PM – 9:00 PM
Note: Must be available for all shifts during the first 15 days of joining.
Benefits (Post Probation)
- Incentives
- 24 days paid leave per year
- Double pay on public holidays
- General and COVID-19 Mediclaim coverage
- Child education benefit
Requirements
- Must follow grooming and uniform standards
- Comfortable with rotational shifts and standing work
Job Type: Permanent
Pay: Up to ₹15,00 0 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
Customer Service Representative
Posted today
Job Viewed
Job Description
JOB ROLE : customer service representative
QUALIFICATION : Any degree/Graduate.
Responsibilities : handling calls to service the customers
ELIGIBILITY : Fresher/Experience(0-1)
SKILLS : good communication skills
LANGUAGE : English and Hindi (manageable )
SALARY : 12k-15k/per month
Depends on experience we can fix the salary .
JOINING : IMMEDIATELY.
LOCATION : Manjeera majestic commercial,3rd floor,310,JNTU lane ,KPHB-
Contact :
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Flexible schedule
Ability to commute/relocate:
- Hyderbad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Expected Start Date: 26/09/2025
Customer Service Representative
Posted today
Job Viewed
Job Description
CV: /
Location: Shott Amusement Limited - Unit-2 Orwell Block, Ground floor, Sattva Knowledge City, Silpa Gram Craft Village, Madhapur, Hyderabad, Telangana
Job Type: Full-time | Permanent | Fresher-Friendly
Salary:
- ₹14,600 (for Freshers)
- ₹5,000 (in-hand) for Experienced Candidates
Eligibility
- Minimum 10th / 12th Pass or Graduate
Key Responsibilities
- Assist customers and ensure excellent service
- Explain and demonstrate games to customers
- Handle cashiering and billing processes
Working Hours
- 9-hour shifts per day
- 1 weekly day off
- Public holidays and weekends are working days
Shift Timings
Female (Rotational): 10:00 AM – 7:00 PM | 11:00 AM – 8:00 PM | 12:00 PM – 9:00 PM
Male (Rotational): 1:00 PM – 10:00 PM | 2:00 PM – 11:00 PM | 3:00 PM – 12:00 AM | 4:00 PM – 1:00 AM
*Note: Must be available for all shifts during the first 15 days of joining
Benefits (Post Probation)
- Incentives
- 24 days paid leave per year
- Double pay on public holidays
- General and COVID-19 Mediclaim coverage
- Child education benefit
Requirements
- Must follow grooming and uniform standards
- Comfortable with rotational shifts and standing work
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹15,000.00 per nth
Benefits:
- Health insurance
- Provident Fund
Be The First To Know
About the latest Customer service Jobs in Secunderabad !
Customer Service Representative
Posted today
Job Viewed
Job Description
International Voice Customer Service Representative
Job Summary:
We're seeking talented and customer-focused individuals to join our International Voice Customer Service team. As a representative, you'll provide exceptional service to our international customers, addressing their queries and concerns via phone.
Key Responsibilities:
- Handle inbound customer calls from the US region
- Resolve customer queries and concerns in a timely and professional manner
- Provide accurate information and solutions to customers
- Meet and exceed customer satisfaction targets
- Collaborate with internal teams to resolve customer issues
Job Details:
- Shifts: US rotational shifts (5-day working week)
- Transportation: Two-way cab facility provided
- Work Location: Work from office
- CTC: Up to 5.5 LPA
- Experience: 0-4 years of experience in customer service (international voice experience preferred)
Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and conflict resolution skills
- Ability to work in rotational shifts, including nights and weekends
How to Apply:
If you're a motivated and customer-focused individual, please submit your application with your updated resume and a brief introduction.Role & responsibilities
HR Yasmeen
Customer Service Representative
Posted today
Job Viewed
Job Description
Company
At
Vajjiram Agro Food Products Private Limited
, we are committed to providing retailers across India with high-quality agro-food products. We focus on bridging the gap between farmers and retailers, ensuring that our products, including premium staples, dry fruits, and whole spices, reach every corner of the country with efficiency and care. Our dedication guarantees that retailers receive the finest products, contributing to the success and satisfaction of our partners and customers.
Role description
The full-time on-site role for a receptionist at Vajjiram Agro Food Products Private Limited, located in Hyderabad. We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role involves interacting with customers, answering queries, providing information about our products/services, and ensuring a positive customer experience. If you have strong communication skills and a passion for helping people, we'd love to meet you
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chats
- Resolve customer queries and provide accurate information about products/services
- Record and update customer details in CRM systems
- Ensure customer satisfaction by providing timely and professional support
- Escalate complex issues to the team lead or supervisor
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Key Skills Required
- Excellent communication skills in English (and local language, if applicable)
- Basic computer knowledge (MS Office, typing speed, internet handling)
- Strong problem-solving and listening skills
- Ability to stay patient and composed while handling different customers
- A team player with willingness to learn
Languages Required
- Telugu (native/proficient)
- English (fluent, spoken and written)
- Hindi (plus)
- Natives of Hyderabad with fluency in English and Telugu will be given preference
Customer Service Representative
Posted today
Job Viewed
Job Description
About the Job
Were changing the way people think about customer care, and we need your help
Were searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campuss overall strategic direction.
As Senior Team Leader, You Will
- Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
- Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
- Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
- Learn and maintain extensive knowledge ofclient philosophy and service processes to ensure quality customer service
- Interview, select, train and facilitate onboarding for new team members
- Perform data analysis and manage performance
- Authorize and coordinate changes in staffing schedules
- Support business development initiatives
As Senior Team Leader, You Have
- High school diploma or equivalent (required)
- Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
- A background in client relationship management (asset)
- 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
- Customer service experience in a high call volume contact center environment (preferred)
- Experience maintaining and developing operational statistics, financial management information and results reporting
- Excellent verbal and written communication skills
- Strong leadership, analytical, problem solving and decision making skills
- The ability to work in and adapt to a fast-paced, dynamic, always changing environment
- The ability to organize and follow-up on multiple tasks with accuracy and timeliness
- The capability to perform intermediate mathematical functions
- The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- The ability to influence and motivate employees to attain program goals
- The ability to work a variety of shifts including days, afternoons, evenings and holidays