23 Customer Service jobs in Thrissur

Job Description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

Greetings from Live Connections!

We're Hiring: Customer Service Representatives – Work from Home (Pan India)

Join one of India’s leading E-Commerce brands and be part of a dynamic, customer-focused team!

Position: Customer Service Representative

️ Joining Date: Immediate

Work Model: 100% Remote (Work from Home)

Employment Type: 3-months contract

Who Can Apply?

We're looking for motivated individuals who are eager to make a difference and grow their careers in customer service.

️ Educational Qualification: Undergraduate students / Graduates (any stream)

️ Experience: Freshers OR candidates with 6–12 months of customer service experience

️ Languages: Must be fluent in English & Hindi (spoken and written)

️ Soft Skills: Excellent communication, empathy, problem-solving attitude, and professionalism

Technical Requirements (Must-Have):

To ensure a smooth remote work experience, you must have the following:

• Laptop/Desktop with Intel i5 7th Gen or above

• Minimum 8GB RAM

• Webcam (functional and clear video quality)

• Stable broadband connection : 20 Mbps+ speed

• UPS/Power Backup to avoid disruptions

• ISB-compatible headset for clear communication

What You'll Do:

• Provide excellent customer support via voice/chat/email
• Address queries related to orders, refunds, deliveries, etc.
• Maintain a positive, solution-oriented attitude
• Follow client protocols and quality standards

Ready to apply or want to know more?

Drop your resume to /79955 75019

Company Overview

GVR Technolabs Pvt Ltd is a prominent Information Technology services company based in Thrissur. We specialize in the design, deployment, and management of hardware and software applications and technology infrastructures. Our mission is to enhance client efficiency, strengthen partnerships, and improve business processes with a focus on quality, value, and security.

Job Overview

We are seeking a dedicated Customer Service Executive to join our team in Thrissur. This is a full-time position at the junior level, requiring a minimum of 1 year of experience. The ideal candidate will possess a strong aptitude for customer support, with the ability to manage multiple tasks effectively. Fluency in Hindi and English is necessary.

Qualification: Any Graduate with Minimum 1 year of experience

Skills:

• Proficiency in customer support with a strong commitment to customer satisfaction (Mandatory skill).
• Experience in call handling, ensuring professional and effective communication with clients.
• Skilled in email communication, capable of writing clear and concise responses to queries.
• Ability to multitask efficiently, managing multiple customer interactions without compromising quality.
• Time management skills, ensuring timely resolution of customer concerns and prioritizing tasks efficiently.
• Strong problem-solving abilities, identifying customer issues and providing appropriate solutions promptly.
• Active listening skills to understand and address customer needs effectively.
• Experience in attendance management, ensuring adherence to schedules and maintaining professional availability.

Roles and Responsibilities:

• Handle inbound customer calls and provide comprehensive assistance to resolve customer inquiries.
• Maintain accurate and detailed records of customer interactions in the company database.
• Respond to customer emails in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues and enhance service delivery.
• Monitor customer feedback and provide insights for service improvement and product development.
• Work closely with the team to ensure procedures and policies are correctly followed.
• Assist in training new team members and share best practices for customer service excellence.
• Participate in team meetings and contribute to a positive and collaborative work environment.

Interested and suitable candidates can forward their resumes to or Whatsapp @ ,

Company Overview

GVR Technolabs Pvt Ltd is a prominent Information Technology services company based in Thrissur. We specialize in the design, deployment, and management of hardware and software applications and technology infrastructures. Our mission is to enhance client efficiency, strengthen partnerships, and improve business processes with a focus on quality, value, and security.

Job Overview

We are seeking a dedicated Customer Service Executive to join our team in Thrissur. This is a full-time position at the junior level, requiring a minimum of 1 year of experience. The ideal candidate will possess a strong aptitude for customer support, with the ability to manage multiple tasks effectively. Fluency in Hindi and English is necessary.

Qualification: Any Graduate with Minimum 1 year of experience

Skills:

• Proficiency in customer support with a strong commitment to customer satisfaction (Mandatory skill).
• Experience in call handling, ensuring professional and effective communication with clients.
• Skilled in email communication, capable of writing clear and concise responses to queries.
• Ability to multitask efficiently, managing multiple customer interactions without compromising quality.
• Time management skills, ensuring timely resolution of customer concerns and prioritizing tasks efficiently.
• Strong problem-solving abilities, identifying customer issues and providing appropriate solutions promptly.
• Active listening skills to understand and address customer needs effectively.
• Experience in attendance management, ensuring adherence to schedules and maintaining professional availability.

Roles and Responsibilities:

• Handle inbound customer calls and provide comprehensive assistance to resolve customer inquiries.
• Maintain accurate and detailed records of customer interactions in the company database.
• Respond to customer emails in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues and enhance service delivery.
• Monitor customer feedback and provide insights for service improvement and product development.
• Work closely with the team to ensure procedures and policies are correctly followed.
• Assist in training new team members and share best practices for customer service excellence.
• Participate in team meetings and contribute to a positive and collaborative work environment.

Interested and suitable candidates can forward their resumes to or Whatsapp @ ,