Customer Service Representative

Thrissur, Kerala Intuvia Technologies

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Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Thrissur, Kerala Intuvia Technologies

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)


Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

  • Serve as the primary contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Thrissur, Kerala TP

Posted 11 days ago

Job Viewed

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Job Description

About the Company


The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


About the Role


The role involves engaging with customers and ensuring their needs are met effectively.



Responsibilities



  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications



  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Need to resolve technical queries related to Samsung home appliances
  • Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
  • Gujarati, English and Hindi language is required


Required Skills



  • Excellent communication skills
  • Technical troubleshooting abilities


Preferred Skills



  • Experience in customer service


Pay range and compensation package



CTC-21 K



It is a Work from home job and fresher can also apply.



System Requirements



  • i5 or above
  • Windows 11 or above
  • Wifi speed- 20 Mbps or above
  • UPS or inverter required
  • 8GB RAM or above


For more Information, please call Hr Alisha


Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.

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Customer Service Representative (Csr)

Thrissur, Kerala ALZAWIATECH Pvt.Ltd.

Posted today

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Job Description

We are a dynamic and expanding team seeking a friendly, proactive, and professional individual to handle inquiries across WhatsApp, Instagram, and Facebook. Your main responsibility will be to deliver excellent communication, answer questions, and convert inquiries into confirmed bookings.

**Key Responsibilities**:

- Respond promptly to customer inquiries across social media and messaging platforms
- Communicate clearly and politely, providing all necessary information
- Assist customers with booking arrangements and scheduling
- Maintain a positive, approachable attitude to ensure a great customer experience
- Follow up with clients to ensure satisfaction and build loyalty

**What We’re Looking For**:

- Excellent written and verbal communication skills
- Friendly, approachable personality with a customer-first attitude
- Responsible, reliable, and proactive
- Experience in customer service or social media management is a plus but not mandatory

**Job Types**: Full-time, Permanent
This advertiser has chosen not to accept applicants from your region.

E-Commerce Automotive Spare Parts Customer Service Representative

Thrissur, Kerala Newparts, Inc.

Posted today

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Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

This advertiser has chosen not to accept applicants from your region.

E-Commerce Automotive Spare Parts Customer Service Representative

Thrissur, Kerala Newparts, Inc.

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description: Automotive Customer Service Representative


Location: Remote (North American Hours)


Desired Skills and Experience:


  • Education: Bachelor's degree in Engineering
  • Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)


Key Duties and Responsibilities:


  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.


Requirements and Skills:


  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.


Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

This advertiser has chosen not to accept applicants from your region.

Customer service executive

Thrissur, Kerala Handelnine Global

Posted today

Job Viewed

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Job Description

Customer Service ExecutiveLocation : Remote 0–2 Years ExperienceAbout Handelnine Global At Handelnine Global, we run multiple D2 C brands across 60+ countries, and great customer service is at the heart of everything we do. We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.What You’ll Do: • Respond to customer queries via email, chat & phone • Communicate clearly, patiently & professionally • Solve issues by coordinating with internal teams • Keep accurate records of interactions in our CRM • Help us improve by flagging repeated or trending issuesYou’re a Great Fit If You: • Have 0–2 years of experience in customer service (internships count!) • Are fluent in written & spoken English • Are calm, empathetic & solution-oriented • Can manage time, multitask & stay organised • Hold a graduate degree in any stream • Bonus: Worked in e-commerce or with global customers beforeWhy Join Us?We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

This advertiser has chosen not to accept applicants from your region.
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