Explore customer service job opportunities in 196 Customer Service jobs in Vadodara
Customer Service Representative
Posted 8 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Vadodara - Alembic Building II BARODA
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 6 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, or email.
- Provide timely and accurate solutions to customer issues.
- Escalate unresolved queries to the appropriate internal teams.
- Maintain customer records and document interactions.
- Collaborate with cross-functional teams to enhance customer experience.
- Adhere to internal processes and SLAs.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a team and handle pressure situations.
- Good problem-solving skills and a proactive attitude.
- Basic understanding of customer service tools and CRM systems is a plus.
- Freshers with strong communication skills are welcome to apply.
Customer Service Representative
Posted today
Job Viewed
Job Description
Respond to customer inquiries via phone, or email.
Provide timely and accurate solutions to customer issues.
Escalate unresolved queries to the appropriate internal teams.
Maintain customer records and document interactions.
Collaborate with cross-functional teams to enhance customer experience.
Adhere to internal processes and SLAs.
Requirements:
Strong communication and interpersonal skills.
Ability to work in a team and handle pressure situations.
Good problem-solving skills and a proactive attitude.
Basic understanding of customer service tools and CRM systems is a plus.
Freshers with strong communication skills are welcome to apply.
Customer service representative
Posted 1 day ago
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Job Description
Customer Service Representative
Posted 1 day ago
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Job Description
Job Title: International Customer Support Executive
Location: Gurgaon (Remote – Work From Home)
Shift: Rotational, including night shifts
Experience: 0–2 years | Freshers Welcome
Joining: Immediate
Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.
Key Responsibilities:
- Manage inbound and outbound customer queries via voice/email/chat
- Provide accurate information and resolve issues with empathy and professionalism
- Maintain service quality and adhere to process guidelines
- Document interactions and escalate unresolved concerns when necessary
Requirements:
- Excellent verbal and written communication skills in English
- Ability to work in rotational shifts (including night shifts)
- Basic computer proficiency and typing skills
- Freshers with strong communication are encouraged to apply
- Must have a stable internet connection and quiet workspace
Customer Service Representative
Posted today
Job Viewed
Job Description
Bachelor’s degree or equivalent qualification.
1–3 years of experience in international customer support or BPO environment.
Excellent communication skills in English (additional languages are a plus).
Strong problem-solving ability and customer empathy.
Proficiency in using CRM systems and support tools.
Willingness to work in rotational shifts, including nights and weekends.
Responsibilities
- Provide deep knowledge and expertise in the designated subject area.
- Guide and inform project planning, ensuring alignment with best practices.
- Ensure high-quality outcomes by reviewing and validating project deliverables.
- Act as a mentor and resource for team members, sharing knowledge and fostering development.
- Collaborate with cross-functional teams to achieve project goals.
Qualifications
- Bachelor’s degree or higher in a relevant field.
- Extensive experience and expertise in the specific subject area.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven ability to guide and mentor team members.
- Experience in project planning and execution.
- Strong attention to detail and commitment to high-quality outcomes.
Customer Service Representative
Posted 1 day ago
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Job Description
We are Bright:
Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.
Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.
Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.
Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.
Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.
Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.
We will be the first at-scale Consumer Tech company, built in India for Global markets.
About Our Founders:
Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava ) and InMobi Data Scientist (Avi Patchava, Varun Modi , Avinash Ramakath , Jayashree Merwade ).
Job Description:
What You'll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You'll Bring?
- 0 - 1.5 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.
What You’ll Get?
- A journey to create an AI-powered bank.
- An opportunity to work with A+ team in a fast-growing global startup.
- As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
- Building new processes and structures from the ground up
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