4,843 Customer Service jobs in India

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-

Job Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Airoli, Mumbai

Shift Timing: Night Shift

Process Type: US Healthcare

Key Responsibilities:

• Handle inbound and outbound voice-based customer interactions.
• Resolve queries and deliver exceptional service with professionalism.
• Maintain accurate call records and follow defined SOPs.
• Meet performance metrics on quality, accuracy, and customer satisfaction.
• Communicate effectively and actively listen to customer needs.
• Work in rotational shifts and adapt to changing schedules.
• Upsell or cross-sell services when applicable.

Eligibility Criteria:

• Education: 12th Pass / Intermediate or Graduates.
• Freshers with excellent verbal communication skills are welcome.
• Candidates with prior BPO experience will have added advantage.
• Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
• Mandatory: Valid PAN Card required during hiring process.

Hiring Process:

• Virtual Interview connect on WhatsApp to receive the interview invite.
• Interview Time - 11 AM .

Apply Now:

Email: WhatsApp: +91 (For Interview Link)

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website-

Job Description:

Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO

Location: Airoli, Mumbai

Shift Timing: Night Shift

Process Type: US Healthcare

Key Responsibilities:

• Handle inbound and outbound voice-based customer interactions.
• Resolve queries and deliver exceptional service with professionalism.
• Maintain accurate call records and follow defined SOPs.
• Meet performance metrics on quality, accuracy, and customer satisfaction.
• Communicate effectively and actively listen to customer needs.
• Work in rotational shifts and adapt to changing schedules.
• Upsell or cross-sell services when applicable.

Eligibility Criteria:

• Education: 12th Pass / Intermediate or Graduates.
• Freshers with excellent verbal communication skills are welcome.
• Candidates with prior BPO experience will have added advantage.
• Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
• Mandatory: Valid PAN Card required during hiring process.

Hiring Process:

• Virtual Interview connect on WhatsApp to receive the interview invite.
• Interview Time - 11 AM.

Apply Now:

Email: WhatsApp: +91 (For Interview Link)

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About Company

IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000+ employees, who operate 24/7 to deliver an exceptional service for your business.

We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO 9001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange.

Company Name IMS People (Interactive Manpower Solutions Pvt. Ltd.)

Job Title -Recruitment Consultant/ Junior Recruitment Consultant

Division ORS US

Shift Timings 6:30PM 3:30am (9 Hours) or 7:30pm 4:30am (9 Hours)

Job Location Ahmedabad

Reports to Team Lead/ Assistant Operations Manager

If you can help us recruit faster and more effectively, we would like to meet you. You will play an important part in building a strong brand for our company to ensure we attract, hire, and retain the most qualified employees for our clients.

Roles and Responsibilities-

• Sourcing the candidate from various sources like job Portals, Database, references etc.
• Submit qualified candidates to open job requirements
• Foster long-term relationships with candidates
• Willing to work on tight deadlines.
• Perform pre-screening calls to analyse applicants abilities

Job Qualifications -

• 
  
• Excellent verbal and written communication skills
• Strong desire to self-learn
• Comfortable with high speed working under pressure
• Diploma or bachelors degree

Benefits-

• You will be working with award winning organization (Dream Company to work, Best place to work and The Global outsourcing 100 -IAOP) we can add other awards
• Excellent Incentives
• 5 Days Working
• Get exposer working with fortune 100 clients globally.
• Internet Reimbursement.
• Extensive Training Program
• Subsidiary food available during working hours
• Mediclaim
• Attractive Referral Bonus
• Monthly R&R
• World class infrastructure with unlimited tea and coffee
• Sporting events and corporate gathering
• Access to an indoor game and recreation area

Regards,

Parth Patel

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills: