Explore numerous customer service job opportunities across India. These roles involve direct interaction with customers, addressing their queries, resolving issues, and providing support. Customer service positions are available in various sectors, including retail, technology, finance, and healthcare. These jobs often require strong communication skills, patience, and problem-solving abilities.6,560 Customer Service jobs in India
IFS Field Service Management
Chennai, Tamil Nadu
Mazenet solution
Job Viewed
Job Description
Role - IFS FSM / PSO Consultant
Experience : 4+ Years
Location : Pan India
Work Mode : Hybrid
Required Qualifications:
- Hands on experience and knowledge of IFS FSM Cloud, V10, AURENA Technology and functions
- Aware of IFS tools like Scope Tool, Click learn and other related tools
- Domain knowledge Telcom (preferrable), EPCI, Manufacturing, Retail Logistics, Services (one or more)
- Handled Solutions, functional architecture for an IFS FSM Implementation program on one or more domains listed above
- Minimum 4 years of experience in IFS FSM Implementation projects
- Minimum two e2e implementation experiences in FSM/PSO
- Should have the knowledge of all the associated IFS modules and integration steps used in the project
- Ability to drive the areas from various work streams within FSM solution
- Ability to set expectation and manage the expectations with the customer
- Ability to identify any requirements in advance and communicate to right team with proper lead time
Intrested can share cv @
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Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive - Customer Service
Raipur, Rajasthan
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Associate-customer Service
Mumbai, Maharashtra
Accenture
Posted today
Job Viewed
Job Description
***Skill required**:Query Management - Service Desk Voice Support**
***Designation**:Management Level - Associate**
***Job Location**:Mumbai**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Customer service - Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/
7. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
**What are we looking for?**:
- Problem-solving skills
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
***Designation**:Management Level - Associate**
***Job Location**:Mumbai**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Customer service - Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/
7. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
**What are we looking for?**:
- Problem-solving skills
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Operations (Customer Service
Hyderabad, Andhra Pradesh
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive - Customer Service
Hyderabad, Andhra Pradesh
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience
Graduate with 0-4 years of experience Other knowledge/skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same. Technical Competencies Knowledge / Skills Communication Skills
Graduate with 0-4 years of experience Other knowledge/skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same. Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
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Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Continental
Posted 7 days ago
Job Viewed
Job Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
This advertiser has chosen not to accept applicants from your region.
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