What Jobs are available for Customer Support Manager in Delhi?

Job Title: Customer Relations Executive (Tele-Sales)

Jobs Review:

We are looking to hire an experienced, customer-oriented Customer Relation

Executive to utilize inbound and outbound telephone calls to achieve sales

targets. The ideal candidate will be responsible for generating sales, building

client relationships, and promoting our travel services and packages. This role

requires excellent communication skills, strong sales acumen, and a passion for

travel. 

Duties & Responsibility

• Acquire new customers through inbound calls, outbound calling, or email.

• Understanding customer needs and answering their queries related to

• products or services.

• Must have good Sales skills preferably from Tours and Travel industry

• Customer Service and Sales experience in European Market will be

• preferred.

• Work with other departments of the organization to close more deals.

• Connecting with prospective customers through their preferred means of

• communication.

• Explain the features and benefits of the products and services to a prospect.

• Follow the tele-calling script to deliver the perfect pitch while talking to a

• prospect.

• Acquire required customer information for the sales process.

Required Skills and Qualifications:

• Minimum 1-2 year of tele-calling experience (preferably in the travel or hospitality

• industry).

• Strong communication and interpersonal skills.

• Ability to persuade and influence customers confidently.

• Basic understanding of travel industry products and services.

• Goal-oriented with a proven track record of achieving targets.

• Good organizational and follow-up skills.

Job Description (Japan Desk - Associate). Japanese citizens only apply.

Location

New Delhi, India (Aerocity Office)

Position Summary

As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.

Key Responsibilities

Client Relationship Management

• Regular follow-up with existing Japanese clients and identifying their business needs
• Support for mobility-related clients (vehicle leasing, fleet management)

Transaction Support

• Assist in preparing quotations, contracts, and internal approval documents
• Monitor deal progress, verify terms, and support execution

Internal & External Coordination

• Liaise with local sales teams (via email and meetings)
• Coordinate with external partners (dealers, insurance companies, etc.)

Operations & Compliance

• Manage client information
• Update CRM data and prepare monthly reports

Marketing Support

• Prepare client-facing materials (Japanese & English)
• Assist in organizing seminars and events

Qualifications

Required

• Minimum 3 years of work experience in Japan
• Professional Japanese, business-level English (reading, writing, conversation)
• Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)
• Experience in client-facing roles (sales support, customer service, etc.)
• No prior financial knowledge required

Preferred

• Basic financial knowledge (understanding of leasing/loan structures)
• Knowledge of mobility-related businesses (automotive, fleet management)
• Overseas work experience, strong cross-cultural communication skills (India experience is a plus)

Desired Attributes

• Strong customer orientation and excellent communication skills
• Ability to handle complex tasks efficiently
• Team player with the ability to follow instructions accurately
• Eagerness to learn new knowledge and skills

Key Performance Indicators (KPIs)

• Number of client visits and new client approaches
• Number of quotations/contracts supported, reduction in deal lead time
• Customer satisfaction score, number of cross-sell proposals

Employment Terms

• Working Hours: Weekdays
• Salary: Based on experience and skills
• Benefits: As per HR policy (including VISA support and company-provided transportation)

Interested candidates can connect with me at or can apply here.

As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

• Respond to customer emails promptly and professionally
• Chat with customers via our live webchat system
• Handle inquiries via Facebook and Instagram DMs
• Provide product information, assist with orders, returns, and delivery questions

• Enter and update customer data accurately
• Assist with internal reports and general admin duties
• Support marketing and sales teams with basic coordination tasks
  

• Great written English and communication skills
• Friendly, patient, and solutions-focused attitude
• Confident using a computer and switching between multiple platforms
• Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
• Previous experience in customer service or admin (preferred but not essential)
• A genuine interest in sports or sporting goods is a big plus!
  

• Be part of a growing Aussie brand with a passionate team
• Learn about eCommerce, customer experience, and the sports retail industry
• Flexible hours and supportive work culture
• Opportunity to grow your role as you gain experience

Company Overview

NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.

Job Overview

As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.

Qualifications and Skills

• Excellent communication.
• Strong problem-solving.
• Preferred experience in retail/fashion.
• Patience and empathy.
• CRM systems familiarity.
• Effective multitasking and time management.
• Proactive and a team player.
• Detail-oriented and organized.

Roles and Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Resolve issues by clarifying complaints.
• Quick coordination with internal teams.
• Accurate documentation of customer interactions.
• Develop customer service procedures.
• Maintain a positive attitude.
• Achieve customer service targets.
• Stay updated on policies.

About SCG in India

SCG, Southeast Asia’s most established industrial conglomerate, is expanding in India with a focus on sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities —backed by more than a century of leadership in cement, building materials, packaging, and chemicals.

• Sustainable product leadership. Delivering eco-friendly AAC wall and block systems that meet the demands of India’s modern construction industry.
• India as a sourcing gateway. Serving as a specialized sourcing hub for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG’s international markets.
• Recognized sustainability leadership. Globally acknowledged for ESG excellence, SCG has been ranked among the top performers worldwide in construction materials for sustainability.

About the Role

As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery . This role is crucial for building trust and reinforcing SCG’s reputation in India.

Key Responsibilities

• Manage customer inquiries, orders, and requests with accuracy and professionalism.
• Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
• Track order status and proactively update customers on progress or potential issues.
• Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
• Maintain detailed customer records in CRM systems and generate service performance reports.
• Provide after-sales support, including product information, warranty handling, and documentation.
• Support customer engagement activities and contribute to service improvement initiatives.

Qualifications

• Bachelor’s degree in Business, Communications, or related fields.
• 0–3 years of experience in customer service, order management, or client support.
• Strong communication and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, and able to handle multiple priorities simultaneously.
• New graduates with enthusiasm and adaptability are welcome to apply.

Career Development

This role provides exposure to SCG’s customer ecosystem and service operations , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum of 4 years of experience in customer service, with at least 2 years in a lead or supervisory role, preferably in technical support.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer service principles and technical troubleshooting methodologies.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle customer escalations effectively.
• Experience developing training materials and knowledge base content.
• Strong organizational and time-management skills.
• Must be able to work effectively and autonomously in a remote environment.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with the company's software and hardware products.
• Provide step-by-step guidance and solutions to customers to resolve their problems.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to the appropriate internal teams when necessary.
• Educate customers on product features, functionalities, and best practices.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to the product development team for improvement.
• Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
• Maintain a positive and helpful attitude, even in challenging situations.

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Minimum of 2 years of experience in customer service or technical support, preferably in a tech-related industry.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
• Patience, empathy, and a genuine desire to help customers.
• A reliable internet connection and a dedicated workspace suitable for remote work.
• A passion for technology and providing excellent customer experiences.

• Manage and mentor a team of community support specialists.
• Develop and enforce community guidelines and support protocols.
• Monitor and respond to community inquiries across various platforms.
• Analyze support data to identify trends and areas for improvement.
• Collaborate with other departments to address user feedback and concerns.
• Implement strategies to enhance user engagement and build a strong community.
• Handle escalated support issues and ensure timely resolution.
• Create and update support documentation and knowledge base articles.
• Contribute to the development of community support tools and technologies.
• Report on community support performance and key metrics to senior management.

• Bachelor's degree in Social Sciences, Communications, or a related field.
• Minimum of 5 years of experience in community management or customer support leadership.
• Proven experience in managing and motivating a team.
• Excellent understanding of online community platforms and social media.
• Strong communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to analyze data and make data-driven decisions.
• Experience with CRM and support ticketing systems.
• Ability to work effectively in a hybrid work environment.
• Passion for building and nurturing online communities.
• Experience in developing engagement strategies.