263 Customer Support Manager jobs in Delhi

• Lead, train, and mentor a team of technical support specialists.
• Develop and implement customer support policies and procedures.
• Monitor and analyze customer support metrics and KPIs to identify trends and areas for improvement.
• Serve as the primary escalation point for complex technical issues.
• Collaborate with engineering and product development teams to resolve customer issues and provide feedback.
• Ensure timely and effective resolution of customer inquiries and technical problems.
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Manage customer support tools and software to optimize efficiency.
• Implement customer feedback mechanisms and drive continuous improvement initiatives.
• Contribute to product development by relaying customer insights and pain points.
• Ensure a high level of customer satisfaction and loyalty.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5-7 years of experience in customer support, with at least 2-3 years in a management or team lead role.
• Strong technical aptitude and understanding of relevant software and hardware.
• Proven experience in managing technical support operations and teams.
• Excellent problem-solving, analytical, and communication skills.
• Demonstrated ability to motivate and develop a support team.
• Proficiency in customer support software and CRM systems.
• Ability to handle stressful situations and de-escalate customer complaints effectively.
• Customer-centric mindset with a passion for service excellence.

Job Description

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:
•Customer Satisfaction: Measure customer satisfaction of support and services activities
• Customer Loyalty: Track customer retention rates and loyalty metrics
• Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion: Measure the expansion of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary
 Reinforce development of existing Support & Services activities within the assigned geographical aera for the Defense Global Business Unit – Customer Support & Services Department.

Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.

stablish and report SED Customers needs in order to initiate the actions under CSSM pole responsibilities: elaborating and support sales t SED team in France.

evelop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.

n collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.
Job specificities
Local contract
Attached to GBU Def – CSSD (functional)
Based in India (Delhi) with numerous business travels within assigned geographical area and in France.
Local legal working terms apply.

Requirements
Proven experience in support activities & ideally in defense.
Proven experience in business development within the geographical area.
More than 5 years of professional experience in Commercial and Customer support activities

Job Requirements

- Bachelor's degree or similar experience
- More than 5 years of complex sales & Business development experience or more, preferably in Support activities and ideally in Defense industry
- Demonstrated excellent customer relationships, strong written and oral communication skills and strong listening skills
- Experience with project management, contractual terms and conditions and financial acumen
- Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
- Able to work independently in accordance with the guidelines of the company
- Teamwork in a multicultural environment expected, Results oriented

But what else? (advantages, specific features, etc.)

Travel:
- Able to travel up to 50% of the time

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Responsibilities:

* Manage clients LinkedIn accounts.

* Provide exceptional digital marketing support

* Execute blended processes with efficiency

* Collaborate on LinkedIn marketing strategies

KEY PURPOSE OF THE JOB

The person will be responsible for servicing queries and requests from the existing clients including setting up new client accounts.

MAJOR TASKS AND RESPONSIBILITIES:

Clients:

• Answering clients' queries and requests.
• Training clients on using MyImpact portal.
• Sending relevant project reports as required.
• Proactively send important announcements / messages to clients (e.g. upcoming holidays, service availability/unavailability, new publication addition, etc.)

Internal:

• Working with readers to conduct relevant checks.
• To notify readers on new clients / important coverage expected on clients.
• Managing ImpactAdmin software which includes clients' setup/modification, publication master, report generation, etc.
• Following all standards and processes of the firm.

Learning and Growth:

• Ensuring s/he is abreast with the various industry verticals, Impact operates in.
• Ensuring an open, transparent and apolitical work environment.

EDUCATIONAL QUALIFICATION:
Post Graduation in any discipline.

EXPERIENCE:
0-2 years, preferably in a knowledge services space.

SKILLS:
Should possess –

• A positive attitude and an eagerness to learn.
• Ability to multi-task and work in a deadline oriented culture.
• Ability to work in a team.
• Good oral and written communication skills.
• Good knowledge of MS office applications (Word, Excel, PowerPoint, etc.)

Shift Timing: 8.30 am-5 pm

Working day: 5.5 days

Job Location: Mohan Estate, New Delhi

Please send your updated CV to if you are interested.

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

·    Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.

·    Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.

·    Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.

·    Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.

·    Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.

·    Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.

·    Support acceptance testing and handover documentation.

·    Follow change management and security best practices during deployment.

Required Qualifications and Experience : 

·    Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.

·    1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.

·    Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).

·    Working knowledge of operating systems (Windows/Linux) and endpoint security tools.

·    Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.