112 Customer Support Manager jobs in Delhi
Senior Customer Support Manager - Technical
Posted 4 days ago
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Job Description
- Lead, train, and mentor a team of technical support specialists.
- Develop and implement customer support policies and procedures.
- Monitor and analyze customer support metrics and KPIs to identify trends and areas for improvement.
- Serve as the primary escalation point for complex technical issues.
- Collaborate with engineering and product development teams to resolve customer issues and provide feedback.
- Ensure timely and effective resolution of customer inquiries and technical problems.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Manage customer support tools and software to optimize efficiency.
- Implement customer feedback mechanisms and drive continuous improvement initiatives.
- Contribute to product development by relaying customer insights and pain points.
- Ensure a high level of customer satisfaction and loyalty.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5-7 years of experience in customer support, with at least 2-3 years in a management or team lead role.
- Strong technical aptitude and understanding of relevant software and hardware.
- Proven experience in managing technical support operations and teams.
- Excellent problem-solving, analytical, and communication skills.
- Demonstrated ability to motivate and develop a support team.
- Proficiency in customer support software and CRM systems.
- Ability to handle stressful situations and de-escalate customer complaints effectively.
- Customer-centric mindset with a passion for service excellence.
Customer Support & Services Manager M/F
Posted 23 days ago
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Job Description
Company :
Safran Electronics & Defense Services
Job field : Customer services and support
Location : New Delhi , Delhi , India
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
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**Job Description**
The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area for the Defense Global Business Unit - Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.
Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.
In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.
Key Performance Indicators (KPIs) for this role include:
- Customer Satisfaction: Measure customer satisfaction of support and services activities
- Customer Loyalty: Track customer retention rates and loyalty metrics
- Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
- Footprint Expansion: Measure the expansion of Safran Electronics & Defense's support and service activities within the region
- Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs
Job summary
Reinforce development of existing Support & Services activities within the assigned geographical aera for the Defense Global Business Unit - Customer Support & Services Department.
Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
stablish and report SED Customers needs in order to initiate the actions under CSSM pole responsibilities: elaborating and support sales t SED team in France.
evelop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
n collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.
Job specificities
Local contract
Attached to GBU Def - CSSD (functional)
Based in India (Delhi) with numerous business travels within assigned geographical area and in France.
Local legal working terms apply.
Requirements
Proven experience in support activities & ideally in defense.
Proven experience in business development within the geographical area.
More than 5 years of professional experience in Commercial and Customer support activities
**Job Requirements**
- Bachelor's degree or similar experience
- More than 5 years of complex sales & Business development experience or more, preferably in Support activities and ideally in Defense industry
- Demonstrated excellent customer relationships, strong written and oral communication skills and strong listening skills
- Experience with project management, contractual terms and conditions and financial acumen
- Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
- Able to work independently in accordance with the guidelines of the company
- Teamwork in a multicultural environment expected, Results oriented
**But what else? (advantages, specific features, etc.)**
Travel:
- Able to travel up to 50% of the time
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Locate your future workplace**
NH-8, Aerocity110-037
New Delhi
Delhi India
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Client Support Engineer
Posted today
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Job Description
· Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.
· Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.
· Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.
· Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.
· Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.
· Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.
· Support acceptance testing and handover documentation.
· Follow change management and security best practices during deployment.
Required Qualifications and Experience :
· Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.
· 1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.
· Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).
· Working knowledge of operating systems (Windows/Linux) and endpoint security tools.
· Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.
Client Support Specialist
Posted 10 days ago
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Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
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Client Support Specialist
Posted 10 days ago
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Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
Client Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
Customer Service
Posted today
Job Viewed
Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
**Salary**: ₹9,755.60 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
- Malayalam (required)
Shift availability:
- Day Shift (required)
Willingness to travel:
- 50% (preferred)
**Speak with the employer**
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Customer Service
Posted today
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Job Description
Salary per month INR 25,000 CTC per month
**Location : Delhi/Mumbai / Pune/**
**Job description**
- Handling all fresh inquiries by making outbound phone calls answering basic
- Queries and fixing their appointments with Counselors of K11.
- These would be all the leads who have already inquired about the courses at
- K11 through various media. The calls would NOT be cold calls to random data.
- Follow up calls to all these inquiries as required.
- Update the details on CRM and other systems used by the company
- Submit daily activity report to immediate superior
Desired Profile**:Excellent communication and coordination skills, counseling skills required**
- Should be target oriented, focused, proactive, and keen learner (one who reads or is constantly
Name: Ms. Reshma Ursal & Ms. Mayuri PawarContact Number: / available on call and Whatsapp
**Salary**: ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Speak with the employer**
Workday support consultant (serving australian client)
Posted today
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Job Description
Workday Support Consultant (Serving Australian Client)
Posted 11 days ago
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Job Description
About Us
Octane Software Solutions, a leading IBM partner specializing in Planning Analytics TM1, is seeking an experienced IBM TM1 Planning Analytics Senior Developer. This full- time role, based exclusively on-site in Sydney, involves developing and maintaining IBM TM1 Planning Analytics solutions. You will design and implement data models, develop complex business rules, create reports and dashboards, and troubleshoot system issues. Our focus is on enhancing budgeting, forecasting, and financial modelling processes using automation and AI to ensure accurate, integrated data and better decision-making.
Workday Support Consultant (Remote – Australia Client)
Position: Workday Support Consultant
Location: Remote (servicing Australian client)
Employment Type: Full-time
About the Role
We are seeking an experienced Workday Support Consultant to provide functional and technical support for our client’s Workday platform. This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.
You will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.
Key Responsibilities
- Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
- Monitor, troubleshoot, and maintain Workday integrations and business processes.
- Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
- Assist with configuration changes, enhancements, and release management.
- Conduct impact assessments for Workday updates and new functionality.
- Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
- Provide user training and guidance as needed.
- Ensure compliance with data security, privacy, and audit requirements.
Skills & Experience
- 3+ years’ experience working with Workday in a support or consulting capacity.
- Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
- Experience supporting Workday integrations (EIB, Core Connectors, Studio).
- Familiarity with Workday security, reporting, and calculated fields .
- Strong analytical and troubleshooting skills with a customer service mindset.
- Excellent communication skills and ability to work effectively with remote teams.
- Previous experience supporting Australian payroll and compliance (desirable).
Qualifications
- Bachelor’s degree in Information Systems, HR, Finance, or a related field (preferred).
- Workday certifications highly desirable.
What We Offer
- 100% remote role servicing a leading Australian organization.
- Exposure to diverse Workday modules and projects.
- Collaborative and supportive virtual team environment.
- Opportunity to influence ongoing enhancements and transformation initiatives.
Before You Apply:
Please read the full job requirements carefully to ensure this role aligns with your skills and experience. We are specifically looking for candidates with strong Workday support experience and integration knowledge .
Interested?
Send your updated CV to: