1960 Customer Support Representatives jobs in Andhra Pradesh

We are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers. The successful candidate should be accept ownership for customer satisfaction at the core of every decision and behavior.

Roles & Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Identify customers' requirement, clarify information, and provide solutions and/or alternatives
• Seize opportunities to upsell services based on available things

Requirements and skills

Qualification : Any Graduation (Except recent B.tech passedouts)

Shift : Night shift (US rotational)

Salary : 15K-17K (Statutory benefits)

Strong phone and verbal communication skills along with active listening are required.

Job Type: Full-time

Benefits:

• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Job Types: Full-time, Permanent, Fresher

Pay: ₹204, ₹216,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you explain what's interests you in this job?

Shift availability:

• Night Shift (Required)

Work Location: In person

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture.

Position Overview

The primary role of the Customer Care Specialist is to serve as the liaison between Zelis, our members and providers. Individuals who succeed in this role will demonstrate excellent customer service skills, which include strong verbal and written communication skills. This position will be responsible for metrics such as average speed of answer, average hold time and average handle time; all in an effort to best service our callers. The individual will use problem-solving skills to resolve issues with diplomacy and accuracy.

What you will do:

• Answer incoming phone calls from healthcare providers, clients and members nationwide and identify the type of assistance the customer needs.
• Attempt first call resolution through provider education on both inbound and outbound calls.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; escalating unresolved problems to the appropriate department.
• Required to meet specific call center performance metrics of productivity and quality assurance.
• Performs other job-related duties as required.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
• Ensure compliance with HIPAA regulations and requirements.

What you will bring:

Required

• Bachelors degree or equivalent required.
• 2+ years of healthcare and medical claims processing experience within a provider or facility's office or Payer preferred but not required.
• Excellent attention to detail.
• Strong working knowledge of MS Suite (Word, Excel, Outlook), computer systems, applications and operating systems.
• Strong time management and organizational skills to prioritize multiple tasks and complete work within deadlines.
• Excellent communication skills both verbal and written, to communicate ideas and information clearly.
• Self-motivation and the ability to work independently and as a team.

Work environment

• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.
• A standard business environment exists with moderate noise levels.
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
• Ability to sit for extended periods of time.

Other:

• Embody

Culture

and

Values

Benefits/Perks:

The well-being of Zelis associates is essential:

• Industry leading Healthcare
• Caregiving benefits
• Family Forming & Reproductive Health Benefits
• And more
• Access to Mental Well-being Resources
• Savings & Investments (401K)
• Paid Holidays and PTO
• Educational Resources
• Giving programs
• Opportunities to network and connect
• Discounts on products and services

• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
• Ensures adequate phone coverage including making decisions regarding scheduling changes.
• Acts as an escalation point for resolving the most difficult customer issues.
• Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
• Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• Serves as an escalation point for resolving the most difficult customer issues.
• Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
• Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
• Approves and implements streamlining opportunities and process improvements.
• Coordinates customer service activities with other internal functions.
• Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
• May serve as a backup to more senior customer service management in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED. Associates or Bachelors degree or the equivalent combination of education, training, or work experience is preferable.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Considerable knowledge of the companys products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
• Ability to lead and manage large teams effectively
• Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytic and root cause analysis skills for process improvement initiatives
• Demonstrates effective people skills and sensitivities when dealing with others
• General skill in the use of MS Office and other standard software applications required to perform the job duties
• Ability to work both independently and in a team environment

• Handle calls, emails & chats with professionalism.
• Assist with bookings, cancellations & hospital guidance.
• Share accurate info on services & facilities.
• Log interactions, maintain confidentiality.
• Communicate fluently in English, Hindi & Telugu.

Fourth Act Studios is India's first dedicated Previsualization and Animation company. We collaborate with leading directors, production houses, and brands to deliver high-quality previs, animation, and cinematic storytelling.

Role Overview

We are seeking a
Call Center Executive
who will act as the first point of contact for Fourth Act Studios. The role focuses on managing client inquiries, providing information about our animation and previs services, and ensuring smooth communication with potential and existing partners.

Key Responsibilities

• Handle inbound and outbound calls with clients, prospects, and partners.
• Explain Fourth Act Studios' services (previsualization, animation, storyboarding, techvis, archviz, etc.).
• Maintain a database of leads, inquiries, and follow-ups.
• Work closely with the business development and creative teams to schedule meetings and ensure timely communication.
• Provide excellent client support and maintain a professional brand image.

Requirements

• Strong communication skills in English (Telugu and Hindi are a plus).
• 1–3 years of experience in call center, client servicing, or customer support roles.
• Ability to understand and explain creative/technical services to clients.
• Organized, detail-oriented, and good at maintaining records.
• Professional phone etiquette and client-handling skills.

What We Offer

• Competitive salary + performance incentives.
• Opportunity to work with India's first dedicated previs studio.
• Exposure to the film, animation, and advertising industries.
• Growth opportunities within business and client servicing teams.

• We are seeking motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you will engage with customers over the phone to promote and sell products or services, build strong customer relationships.

**Job Title:** Call Center Manager (UK Time Zone – Dental Company)

**Company:** Imperial Dental Group

**Location:** Hyderabad, India (Work from Office)

**Job Type:** Full-time

**Industry:** Dental / Healthcare

**Work Schedule:** 6 days a week, UK time zone

**Salary:** ₹60,000 per month

**About Us**

Imperial Dental Group is a UK-based dental company known for delivering exceptional patient care through a network of clinics. To maintain that high standard, we rely on a strong support system — and that includes a high-performing call center team.

We are now hiring a **Call Center Manager** to lead our Hyderabad-based team. This is a full-time, on-site role aligned with **UK business hours**, responsible for overseeing day-to-day operations, ensuring team performance, and upholding excellent patient service.

**Key Responsibilities**

* Manage and supervise the daily operations of the call center team

* Monitor call quality, team productivity, and service standards

* Handle escalated calls and patient concerns professionally

* Train, coach, and support new and existing team members

* Create shift schedules and ensure proper coverage at all times

* Track KPIs and prepare performance reports for UK leadership

* Ensure scripts, procedures, and communication meet brand standards

* Liaise with UK-based managers and dental practices for updates and coordination

* Implement improvements in workflows to boost efficiency and patient satisfaction

* Conduct regular team meetings and feedback sessions

**Requirements**

* **3+ years of experience** in a call center environment, with at least **1 year in a team lead or managerial role**

* Strong leadership, coaching, and team management skills

* Excellent verbal and written English

* Ability to work full-time on **UK time zone** (approx. 1:30 PM – 10:30 PM IST)

* Clear, confident communication style with a customer-first mindset

* Comfortable handling metrics, call data, and reporting

* Professional, calm, and solution-oriented under pressure

* Strong organizational and time-management skills

* Proficiency in using CRM/call management tools and Microsoft Office

**Nice to Have**

* Experience in healthcare, dental, or UK-based customer service roles

* Familiarity with UK accents and patient expectations

* Background in training or onboarding new agents

**Job Details**

* **Location:** Hyderabad, India (on-site role)

* **Working Hours:** UK time zone (approx. 9 AM – 6 PM GMT / 1:30 PM – 10:30 PM IST)

* **Working Days:** 6 days a week (Monday to Saturday)

* **Salary:** ₹0,000 per month

**Why Join Imperial Dental Group?**

* Lead a growing team for a well-established UK dental company

* Gain international exposure in healthcare support operations

* Be part of a professional, supportive, and growth-driven environment

* Long-term role with clear performance expectations and advancement potential

**How to Apply**

If you're a strong communicator with a proven track record in team leadership and customer service, we want to hear from you. Apply now with your **updated CV** and a **brief cover letter** outlining your experience and why you're the right fit for this role.

Job Type: Full-time

Pay: , ,000.00 per month

Work Location: In person

Job Description:

We are looking for an Energetic and Enthusiastic individual to join our team as Call Center Executive with minimum 2 years of experience (at least one year of telecalling experience)

Responsibilities

• Should have good oral and written communication
• Should possess good interpersonal skills
• Responsible to handle the incoming and outgoing calls
• Responsible for ensuring customer delight, maintaining good rapport with Caller
• Should be a computer literate.
• The primary task of a Call Center Executive is to handle calls from customers or clients and provide them with a solution to their queries.
• Must take initiatives and be proactive.

Work Location: Hyderabad

Education Qualification : Any Graduate

Work experience : A minimum of 1 year work experience in the similar role prefarable from Healthcare, Beauty and Wellness Industry

Languages : English, Hindi , Telugu

Speak with the employer /

Interested candidates can email their profile

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• tele sales: 1 year (Required)

Work Location: In person

Responsibilities:

* Meet sales targets through outbound calls

* Maintain customer database accuracy

* Manage incoming/outgoing calls with efficiency

* Resolve customer queries promptly

Maternity leaves

Paternity leaves

Career break/sabbatical

Job/soft skill training

Prevention of sexual harrassment policy

Annual bonus